Barnet Council
Council Barnet Council, 2 Bristol Ave, London NW9 4EW, United Kingdom:
190 reviews
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Address: 2 Bristol Ave, London NW9 4EW, United Kingdom
Website: barnet.gov.uk
Phone number: +44 20 8359 2000
GPS coordinates
Latitude: 51.5975617Longitude: -0.2450197
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reviews
magicmilla
Worst service beyond imagination, They have a 0 contact policy towards the local resident, tired to informing them that I am moving online, no response; emailed them, no reply; tried to call them, no body is picking up. What a joke of a council, the Apex of how the government oppress and mistreat the people, absolutely shameful.
1 month ago
Elle Russell
Great new office with great facilities near by in a nice regen area.
1 month ago
cathy g
Completely appalling people. The dustman took our black dustbin and it never returned. Looked high and low for it, to no avail. The blue bin dustman told us 45 minutes later that occasionally the bin is gobbled up by the mechanism in the truck. There was no other explanation. Barnet Council refuse to rep[lace the bin gratis and said if I did not have proof of this happening we would have to pay for another bin. All you Barnet people remember to make sure your CCTV cameras are positioned to check what the dustman are doing.
Talk about trash, I mean Barnet Council employees of course.
3 months ago
Michael Corbett
I was trying to contact the council regarding my council tax refund. Using the contact details sent with the council letter simply won't work: the email ceased to be functioning, phone calls cut off after playing recorded message. If there is 0 star, that's should be more appropriate.
7 months ago
Landon Oswalt
Is there any chance that we could get back our overpaid Council tax?
II have been waithing for it for along time!
Das enyone know where i can write a comlaint?
4 months ago
unknown unknown
If I could give 0 stars I truly would. Dealing with Barnet Council with regards to a noise complaint has been nothing short of diabolical. They offer 0 guidance, 0 time and 0 support for innocent human beings being poorly treated. I can't put into words how poor this council really is. I feel sad that I have had to deal with them and feel sorry for the future individuals who will have to deal with them. I think it says it all that the overall average rating for Barnet Council is 1 star. I would say 'please avoid' but sadly if you have an issue which you have to involve the council with and you live in Barnet then I'm sorry but you have to deal with them! Atrocious.
10 months ago
Calvin Hall
Very rude ana appalling service from council tax team . They don’t seemed to take the job for granted. They are unable to solve things for over a year ???????
1 month ago
Nerissa Gleaton
Barnet street service department – has useless, unprofessional and lying staff. Three times I requested to speak to a manager from this department, and for all three times, I’ve been told that a manager will call me in a specific time-frame. In fact, I’ve been lied to as no one call me back. The name of the manager who supposed to contact me is Donna.
SHAME ON YOU Barnet street service department!
2 months ago
Holly Stohler
Only tried to talk on phone, almost impossible to get a person on the other end. Will adjust council tax benefit the second you earn more than normal, won't readjust when you start earning less and won't help you get it sorted. Online forms are confusing, nobody on the phone to assist. During this pandemic they are taking almost £200 a month, which is more than my weekly furlough, while I'm here eating bread crusts with barely any money left
5 months ago
Kristin Tyler
No answer on telephone
I been trying for more than one hour
Spoken to one person "can't help you mate, my internet is down
Unbelievably
I would have given zero stars but no option
The website is useless, beyond belief.
It's happened before when they transferred me to the parking department , a different company altogether,
How has a good council previously gone so bad, so unhelpful, unbelievably but true.
Zero stars.
10 months ago
Donna Bowden
Absolutely disgusting establishment. After receiving a bus lane fine which I appealed i was promised a reply within 14 days but I got no response. Fast forward 1 year and they had completely ignored my appeal and passed my details onto a debt collecting agency, to which put me under extreme stress. I got a statutory declaration which quashed the debt collectors debt and I replied to barnet council who have now took it upon themselves to reply to my appeal (a year later) and re issue the fine. Absolutely abhorrent. Fleecing money out of the working man especially given the circumstances. How do these people sleep at night. CROOKS!!!!!!
1 week ago
ThiJu
I refuse to believe than there is another council worse than Barnet Council. They respond to nothing and there is no way of contacting them at all. Barnet Council, you are a disgrace to the borough and there is no surprise that it has become such a horrible place to live when it's run by people who couldn't care less. Wake up and start caring about the people who's money you happily take!
9 months ago
Alyssa Harper
Usually good customer services
1 month ago
Juan Arias
Websites rather tricky and I cant make an account to report a broblem.
3 months ago
sarah wolfe
A bunch of different issues, none resolved.
Emailed, phoned, talked in person, contacted the MP and 14 months later and still can't get an answer to any problem I've faced since moving to the area. The whole point of their existence is to serve the constituents who pay for the privilege of living there. They simple don't hold up their end.
I had to isolate due to suspected COVID at my residence, and I contacted them about parking during this time. Long story short, I had to drive around between active permit hours to avoid PCNs, because I can't park outside my own flat, which is the only property without off-street parking in the area. That was 4 weeks ago, no response.
Waste collection services refuse to take correctly sorted waste, and left the food waste bin broken when left out for collection.
Basically, you pay your council tax, and they don't provide you with any services or respect you enough to reply to any contact.
7 months ago
Angel McBean
I have to agree with everyone here - I'm due a council tax refund, the website has been down for days and I can't get through to anyone on the phone. When I finally did, they said "we don't deal with council tax, you've got the wrong number". I said: "ah sorry about that, but could you please give me the number for-" and they put the phone down!! How much are these people on a year? I'm absolutely disgusted by my experience with this shoddy organisation. Dreadful.
9 months ago
Tommy Hall
Dreadful service. The website is a rabbit warren as is the phone service. It's almost impossible to speak to a human and when you think you've finally found your way through, you are told by an automated voice to go to the website and thank you for calling. Apparently the Council is fully inclusive! Don't know who they think they're kidding.
4 months ago
Amanda Matthews
Terrible staff!
Frequently skip bin collection!!!
1 month ago
L Brooks
Appalling experience with council tax department
1 month ago
Marcus Kristensson
Was assisted by Eve. Very helpful indeed. Thank you very much . ????
10 months ago
Aki
I've been overcharged for my council tax and unable to speak to an actual human being on the phone, and uploaded messages are unanswered.
2 months ago
Michelle Miche
My boyfriend and I moved to this council area in March, we’re both students so should be exempt from council tax. I applied for this online and it took 2 months to sort (countless emails and phone calls where I was unable to get through to a person, only robotic options on a loop). Eventually we received the letter saying we are exempt and a refund for payments that we had to make while they sorted themselves out. Two months later (June) I’ve been receiving emails and texts from them saying we’re overdue and missed payments for council tax, I can’t sign into the online service because it is “under refurbishment” and I can’t get through to anybody on the phone. It’s a joke! I’ve never had to deal with such a bad unorganised council.
11 months ago
Maria Mandle
There is no such thing as customer care/service when it comes to phoning Barnet council. Not had a grey bin collection now for over 3 weeks. The web site clearly states my bin collections are on a Saturday morning, weird it never happens. The blue recycling bin is emptied as per web site.
Phoning the council is a nightmare even before you can speak to an unhelpful person. A rude surly woman told me 4 times my bin collections were on a Monday, stating she was looking at the website as we spoke. Decided her appalling attitude was not worth the time and hung up and called back. A nice man said oh yes your collections are on a Saturday. Apparently no supervisor/ manager is employed to oversee the inept phone operators. The truck just passed my grey bin, within 10 feet. I asked the men why my bin is being ignored, was told don't do yours and just drove off. The recycling crew are great and empty blue bin every week.
2 months ago
Lynda Johndrow
The Planning department are useless, I wish the government lets private companies take over planning as they did with Building Control. The councils can not cope and its affecting and delaying many homeowners wishing to improve there homes and in turn improve the housing stock in the local area.
9 months ago
Karen Starnes
Moving from Islington to Edgware, it's night and day. Service here are much poorer, and now you want extra money for green bins on top of the 2.5k a year council tax.
4 months ago
Queen Kavita
I can't check my council tax bills online because my account doesn't work. I have been emailing and calling them for over 3 months. They never answer the emails, calling them is a nightmare, almost impossible to talk to anyone and when you do, they are completely useless.
A real nightmare.
8 months ago
Sobranie Zolotova
Reported a dead fox in our garden on Thursday on Barnet Council's website and payment of £63 was instantly taken with a promise for collection of the dead animal within 24 hrs. Nobody came to collect it and the dead animal began rotting in our front garden 2 metres from our front door. Every time I try to call Barnet Council, I am put through from one answer phone with options, to another answer phone with options. I could literally not get through to speak to a human being to even ask what has happened to the collection of a dead animal service we have paid them for. Have tried again today and after 20 mins of being put through to yet another 5 options, I spoke to someone... they have "reported" it to their supervisor. And 30 mins later THEY COLLECTED IT!!
11 months ago
Kim Johnson
No idea how they treat people ! No help at all !! Just a joke
4 months ago
Rodney Wilson
If you need help with someone
Don’t call them. Useless and rude
Traffic wardens are horrendous and heartless
7 months ago
Lorent Hinant
We've just had awful experiences with them.
Continuously over 3 months since moving into our new home, my daughter has called up the benefits line to get an update on my housing benefit application but we have always been told that my application and documents were being processed. The case was even escalated a few times and we were told to wait a couple more days.
After my daughter called several more times throughout May and June, she was finally told that there was no application on their system for our address (which we moved into in April) and that we should fill out another application and submit it again. It is outrageous that we were informed of this over 2 months after having applied for housing benefit and continuously chasing up.
We immediately submitted another application and supplied additional documents. I received yet another email in July which stated that I had not given in a couple more documents although I had previously provided these. Nevertheless, I took these documents to be scanned again at Barnet House in Whetstone.
I have had to pay three months of my rent of £1300 from my credit card and overdraft for which I am also paying interest - I am heavily in debt with the bank due to this and cannot afford to buy food or cover our daily expenses.
What we are very upset about and are complaining about is that why should the procedure of assessing a housing benefit application take three months to assess. It is ridiculous.
It's shocking, we have not yet, to this day, received any housing benefit payments.
2 months ago
Casey Campbell
Sadists and thieves, trying to get a council tax refund has been made impossible by them.
6 months ago
Alannah Moran
Absolutely horrendous ordeal to try and sort out a very straightforward matter. Trying to contact them will send you round the bend. The website is beyond user unfriendly, and when I finally spoke with a human and gave some feedback on the misleading information in the website she put the phone down on me... That’s customer service for you! So glad my taxes have gone up to pay for her wages.
2 months ago
J Diddy
I approached Haringey and Barnet homes for help, I had the worst experience with Barnet homes. Disgusting attitudes toward people in need, especially my trainee housing officer Wasim Hai, was doing his best to not help me. Barnet Homes should hire people with housing experience not ex Sainsbury workers. whenever I went to Barnet homes, I felt discriminated and humiliated , Trainee officers think, they are better than everyone else the fact is they are Not . I made complain to the Manager regarding my experience and as I was expected, it didn’t go anywhere.
I am going to run a campaign against Barnet homes, hopefully I will get the support of Cllr Caroline Stock.
10 months ago
Karan Barnes
Absolutely the worst Council about. No one (honourable exception Highways Department) ever answers the phone. Planning doesn’t even bother to pick up the phone, being permanently on answerphone. After half an hour wasted (cost?) waiting to move up from second to first in a queue after being put through from Highways on my third attempt to reach Planning I finally hung up. The reputation for ‘Easy Council’ like Easy Jet is spot on. Services run by Capita are an absolute disgrace and an insult to residents who pay Council tax. Worse than useless. Utter, utter disgrace.
2 months ago
Pj Fallon
Impossible to get through on phone, when you do, you're told to use their website. Really bad service, and unhelpful staff.
1 week ago
Frances Brown
The worst Council ever, staff are rude and unhelpful...if you manage to get through to anyone that is!
whenever you call them you can never get through and got from 1st in the que to 9th in the que to 15th. I have spent hours trying to get through. absolutely ridiculous
3 months ago
oleana oleana
Emailed me twice - both emails were addressed to other people but had accidentally been emailed to me; providing me with access to other people's private information. Private data is not safe with Barnet Council.
1 week ago
Shay Sav
They staff are extremely unprofessional and they don't know anything they give wrong advice to the customers and they send the customers wrong directions because they don't know their job and some of the staff are rude and very very slow in doing their job and the council has a star RATING of 1.2 ) I think even that is really too much it really should be a big ZERO for the service that they provide.
7 months ago
Leo Vergara
Must be the worst
Impossible to get through to someone to talk to and when you do. You wish you didn’t
Rude. Unhelpful. Pointless
1 month ago
Alexis Heyn
Not mincing my words, cannot even get someone to come to the phone! Automated answering machines probably cost them more than staff wages!
4 months ago
Joe Pena
WHY, oh WHY oh WHY can't you speak to anyone directly, instead of always being directed to the website?
if you try and access the website, the navigation is very poor, and you can't always find what you are looking for.
they have NEVER replied to my questions, so what kind of people does the council employ? presumably, they believe they are indispensable, and not accountable to anyone. try phoning at 16.30 to the switchboard, and they have all gone home!
if I ran my business as the council does, I would soon go bust.
the council has a monopoly on collection of COUNCIL TAX, and woe betide you if you don't pay....you end up in jail!!!! THEY GET MONEY FOR NOTHING, AND DO NOT CARE WHAT LEVEL OF SERVICE IS PROVIDED.
try and contact the leader of the council, and you are connected to a flunky who just talks WEASEL words, and is full of excuses.
this is NOT GOOD ENOUGH!!
2 months ago
George Lis
Don't waste your time trying to phone them, they will never answer. How is it possible the largest London borough - in terms of population - does not have people who answer the phone to deal with things like council tax and school applications?
2 months ago
Christian Gibbons
Your road surfaces are a disgrace. What is that third world road surface where Algernon road meets station road in front of the pub outside hendon train station. Is that some kind of joke?? Brent Street and surrounding areas. If you cant cant even fix the roads in an area like Hendon, you should step down from your posts. Let someone else do the job.
3 months ago
Trayvon Willing
Uneducated people. Very useless staff including Managers .
11 months ago
Pat Mistak
Awful, unhelpful and unprofessional Council! I am wondering how people vote for people who do nothing to their area. The only goal for Council of Barnet is money making process. What happens to the people though? Obviously, no one cares. In other countries in Europe people vote for people and those people try to fix things to make life better in their areas. This is definitely not the case in BB. Their employees are very rude and ignorant; they threaten you and lie in order to force to pay, even if they are wrong; they do not know and understand any legal principles and treat people as they are their slaves - who must pay for everything. Disappointing borough. Waiting when I am going to leave this area.
1 month ago
Craig Osbern
The most appalling level of service you can imagine from all departments.Almost impossible to get through to anyone, emails not responded to.No answer from phone lines, if you get through eventually the operator cuts you off.I have tried dealing with the street services department, the CIL department and planning but they are all as terrible as each other. Couldn't be any worse.No star is deserved but I can't post without
1 week ago
R R
they are ever ready to collect money in form of business rates, council tax etc and in return they dont even answer phone calls! if they do their staff is rude and misleading - always passing the buck. I wish there was a way that government could crack down on council workers being so unhelpful and horific!
4 months ago
William Patterson
Please Please Barnet Council change this method of none communication, its frustrating and not fair. I need to change address and refunded monies you forced me to pay under duress. How can we be a successful community if you treat us this way?
3 months ago
Emmanuel Perez
None existent customer service - 7 emails and no replies, phone lines busy for horrendous periods of time on hold. It’s just beyond a joke!
1 month ago
Isleen Halvorsen
Wish I could give zero
Called up for help regarding a parking permit for my area
Very rude person answered
Refused to help me
Answered back
And this is all after being on hold for 45 min first time and cut off and then on hold for 35 min
1 week ago
