Pharmacierge
Pharmacy Pharmacierge, 8 Wimpole St, London W1G 9SP, United Kingdom:
53 reviews
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Address: 8 Wimpole St, London W1G 9SP, United Kingdom
Website: pharmacierge.com
Phone number: +44 20 7631 1269
GPS coordinates
Latitude: 51.5171435Longitude: -0.1476212
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reviews
One man
I placed my order after their working time and I was extremely surprised for them to call me asking if it was urgent or if I could wait till next day. I felt like they were caring about us customers and that's a very good feeling. Makes you think you spent your money at the right place.
Keep this great service!
3 weeks ago
Sherry Sam
This is the most incredible company. They go put of their way to deliver medication even at short notice. Literally within 3 hours of putting through a prescription I had a courier sent to deliver me vital medication. It always arrives exactly when they say it will and always the medication is exactly as ordered. I was also delighted to discover that delivery is free within London. The help centre is always available and the call handlers professional, polite and efficient. This company has taken the stress out of prescriptions during the stressful time of the pandemic. I want to thank them all. They, too, are heroes of the pandemic!
1 month ago
Urmiket Patel
Superb service; quick and efficient and delivered to my door. I thoroughly recommend Pharmacierge and will use them for all prescriptions from now onwards. Thank you so much.
1 month ago
Tnt Nikol
Fantastic, efficient service. We found the staff very helpful and clear, and the service really simple and efficient. Saves the stress and hassle of having to chase down prescriptions, especially when they're urgent / time-sensitive. Thoroughly recommend Pharmacierge
2 months ago
Nicola Botcher
I have used Pharmacierge a number of times and have always found the service to be incredibly efficient. They always have what I need and they’re very clear in communicating when my medication will be ready and if there might be any changes. An efficient, helpful and reliable pharmacy.
3 months ago
Danielle Stevens
An exemplary service. Professional, empathetic, knowledgeable and 100% reliable. They've saved me a huge amount of time and are also very reasonably priced.
1 month ago
Ada Landry
*[SEE EDIT BELOW]* I am not overly impressed with this service in all honesty. When my private psychiatrist recommended it, it sounded a good idea, as you pay for the medication it gets delivered and no hassle with prescriptions. However, prescription was sent to them Thursday, expected a notification by Friday for payment and had nothing.. Waited over the weekend and Monday early afternoon still nothing. Doctors had to call them to be told they definitely sent a notification which only appeared after I chased this??
Managed to pay for medication but there is no way to find out exactly what medication you are paying for as the Payment screen just shows the cost. Also no way to track delivery unless you phone them? Phoned today to check when it will be delivered and not happy since I was expecting it to be delivered today after taking so long to contact me for payment! They are not flexible on delivery times saying it can only be delivered in the morning? So I now have to wait until Saturday for my medication as they will not deliver in the afternoon which is when someone will be in.
There are definitely a few things that need sorting with their process to make it easier and less chasing for patients, particularly since private prescriptions are expensive and we pay for this service.
*EDIT* I have been contacted swiftly by Pharmacierge about the issues I had been experiencing with this service and am happy to say that the issues have been rectified. A lovely member of the team (sorry cannot remember her name!) clarified the reasons for the delay being that the medication could only be issued once it was written on the appropriate form which explains the delay.. as for the issue with being unable to track your prescription online or find out the medication prescribed , these are issues that I have been assured they are working on which I know would greatly benefit future customers! I am happy with their response and will continue to use the service for future private prescriptions.
4 months ago
Anna Rosofsky
I have been relying on this service for a while now, they dispense and sort out a delivery for my long term chronic UTI medications. Its taken a lot of stress off of me of trying to source them from my local pharmacy and trying to have the time to go there because I work full time. They always get my prescription done in a very timely manner and my medications pretty much come the next day or in a few days. Thank you so much, your service is a massive help
2 months ago
Jamisha Zeno
Prescribing is simple and easy. If you need to speak to the pharmacist they are immediately responsive. The service to patients is superb- country wide. When you explain to a patient you can get the medicine rather than a prescription delivered to their door the usual response is “Wow! Wonderful” - the two word review of Phamacierge!
6 months ago
Billy Kinder
More and more of the medical specialists my wife and I have been referred to are now using the Pharmacierge service, which makes it so much more convenient a way for us to receive our prescriptions quickly and effortlessly.
3 months ago
Liz Rodriguez
Excellent service, with a responsive and customer-oriented team. As an international customer, Pharmacierge has become a very convenient way to receive my medication in a quick and safe way. Highly recommended.
6 months ago
Brianna Frey
Pharmacierge is the best !
Dependable, effecient, fast and very friendly .I get my perscriptions monthly mailed to Scotland with ease by 1ST CLASS ROYAL MAIL for free. Literally a lifesaver. I highly recommended them .
3 months ago
Kenzie Klem
Great service. Professional, quick and convenient. Would throughly recommend.
4 months ago
Adi Pan
Great experience with Pharmaceige, really takes the hassle out of prescriptions. Excellent service, highly recommend!
3 months ago
barb watermeier
Not happy. My insurance requires an official pharmacy receipt, and I have contacted them over email and they have ignored my request.
(Edit: They have emailed me the receipt, which I appreciate. Thank you for sending this so quickly).
4 months ago
Myrna Potters
Very efficient, up to dates delivery times..thank you
3 months ago
kevin dwyer
Fantastic speedy service. Premier same day delivery. Responsive and helpful staff. Avoids unnecessary waiting, queuing or even having to go back to your high street chemist the next day. Competitively priced secure delivery of your medications. Repeat prescriptions available to your doctor. Paper prescriptions are becoming a thing of the past.
6 months ago
Meera Nadeem
The service that Pharmacierge offers is superb. The pharmacy team are incredibly helpful, ultra-professional and knowledgeable, as well as being warm and friendly. Taj ensured I was able to get an urgent prescription rapidly delivered within a tight time schedule. Really grateful to him and the whole team for such efficient and thoughtful service.
10 months ago
Joseph Cooper
(See edit below) My biggest qualm is that they do NOT listen to the order notes. I am rarely in. I always write to please send via by royal mail so I can collect from the depot that is near me the following day. They insist on sending via DPD no matter how many times I specify RM. Now with the delays I have to wait till after the weekend (an additional 3 days) to get my meds redelivered. And I wont even be in!!!
Edit: They do have a great customer service team.
They noticed my comments within hours and rectified the situation promptly and made arrangements so it does not happen in the future. I am very pleased with their response.
4 months ago
Phoenix Voorhies
There was initially a miscommunication when I ordered my medication, however this was professionally dealt with and I was given a partial refund. Friendly staff members who do their best to make sure you receive the best service. Thank you for your help
7 months ago
Carlo Lee
Polite and efficient service. We had an issue but it was promptly resolved, thank you.
6 months ago
Mary Young
Superb service from a first rate company. The website is easy to use for clinicians and my patients have been delighted with the fast, efficient delivery.
10 months ago
Louise Kelly
Living outside the UK, lockdowns, flight disruptions & time differences complicated the process of getting my prescription fulfilled. Step in Pharmacierge and its as simple as ABC - you made it so easy and one less thing for me to worry about!. Thank you Anusha and the entire Pharmacierge team!
5 months ago
sue pugh
Great service, medicine delivered at your door and quickly. Ideal anytime, but specially nowadays. Shout out to Chris, the driver of my order, who provided a great service, calling to give updates and being very understanding.
7 months ago
Mike Marshall
I've now been using Pharmacierge for a couple of years (as a prescriber) and it's genuinely very impressive - They're a knowledgeable, helpful team and provide great service to both prescriber and patient. The Webprescribe online interface is simple/intuitive and secure, and it adapts to your prescribing practice over time so the more you use it the easier it gets. Reliable rapid country wide delivery is also extremely popular with patients - a definite winner, especially in the current climate.
6 months ago
Lorenzo Pascual
Extortionate mark up on drug prices. My consultant has just moved to prescribing through this service. If I take a private script to Boots or a supermarket pharmacy the cost is £40-£50. With Pharmacierge it’s 3 or 4 times the price. How can this be justified?
8 months ago
William Foster
Really efficient service, got my medication in less than 24 hours and Jack was very understanding with the delivery. Will definitely be using again
7 months ago
Parker Haley
I received amazing service from Barbara in particular who went out of her way to ensure I received my prescription on time and in the most cost effective way! Thank you so much
8 months ago
Joe Kuntz
Ordered one day...delivered the next day. Great service.
5 months ago
Bob Tobin
Consistent, efficient , friendly and responsive to both the needs of our practice and more importantly to our patients.Last week, delivered medication needed urgently to one of our patients in rural Devon.
Tim Ladbrooke Private GP
2 weeks ago
Laura TheHockeyFan
Received outstanding customer service from Barbara yesterday who went above and beyond in trying to get my prescription fulfilled and dispatched to Ireland.
Am extremely grateful to her as I had run low on my medication and it couldn’t be got ireland so it was a very tricky situation to deal with but Barbara took the challenge on in a pleasant and extremely helpful way and got a successful outcome for me for which I am very grateful. Would like to also praise Ryan who was also very obliging.
Pharmacierge are very lucky to have these two individuals on their staff - exemplary customer service was provided by them at every phone call I had with them. Am very grateful to Barbara as she knew exactly what needed to be done and took it on for me. She is a breath of fresh air Particularly during this COVID crisis. Excellent service all round from Pharmacierge - thank you so much. A service you can rely on for sure.
3 months ago
Angela Donnelly
A brilliant service - in the midst of lockdown, with phone liaison, Pharmacierge managed to deliver urgent medication to France within two days! Having also visited their premises in London, I was very impressed with the courtesy and efficiency of the staff. Truly professional!
4 months ago
Diane Slaughter
Excellent customer service, quick and seamless delivery. Exactly what Doctors and Patients need.
2 weeks ago
brandi pasternack
Very nice customer service
8 months ago
Kathy Prisbrey
Fantastic service. Makes prescribing very easy. My patients are really impressed too. I highly recommend Pharmacierge.
3 months ago
Sergej Salyzin
I had a poor experience with miscommunication, however following feedback given to Pharmacierge I received a call from the CEO (at 8pm on a Friday evening which is impressive) to put the problem right. We agreed a solution to resolve the patient's problem and re-established trust on the service. The company also proposed a way forward to prevent further issues and we are now confident this incident will not be repeated. As a business we know we don't always get it 100% right but it is the provider's willingness to address the issue quickly to resolve the patient problem that really counts in the end. Thank you.
2 months ago
Outkast
Pleased and impressed with the service Pharmacierge offer. Remote prescribing safely, easy and quick delivery and a tracked history of prescribing is a step forward for clinicians and patient service.
1 month ago
Brad Graham
amazing service. patients are very happy and it makes my work much easier. would definitely recommend
DS- private GP
3 weeks ago
SmallBizReviews WMass
I have had only the most efficient and professional service from Pharmacierge over recent months, when I have required medicines urgently. The staff are knowledgable, customer-focused and empathic - which is helpful when one is feeling unwell. I highly recommend them, and hope that more and more medical practitioners will sign up to their services.
3 months ago
Matt Hart
Very efficient , friendly , non judgemental.
Always in time slot agreed . Also very helpful if I have any questions .
2 months ago
Mr Smith
I have been using Pharmacierge for the last couple of years. My patients love the service, which means I do too! Highly recommend. Miss Elaine Scott Obstetrician and Gynaecologist.
8 months ago
Daria Gurina
My patients are extremely happy with Pharmacierge efficient and discreet service. Personally I find it very easy to use, drugs are available immediately and delivered in few hours. Outstanding!
3 weeks ago
Nathan Kratsas
We at Winchester GP are delighted to have found Pharmacierge. At last, a pharmacy partner that shares our own high customer service standards. The transition from doctor to pharmacist is seamless, saving our patients time, money and inconvenience. Thank you! Gemma Farrand, Practice Manager Winchester GP.
5 months ago
Imelda Maguire
I have been really pleased with the service that this company offer my patients and have been using the for the last 5 years. The service is responsive and streamlined and the delivery option is very much appreciated by the patients in this practice.
4 months ago
Eric Mann
Having used Pharmacierge regularly for my patients, I cannot speak highly enough of their service and the team. Reliable, friendly, efficient and punctual - everything one needs, no matter if you're a doctor or a patient.
6 months ago
Sandra Gill
Our patients are very impressed with the excellent customer service provided by Pharmacierge. The pharmacists and the other team members are cooperative, pleasant and always listen to patients' and carers' needs. This fantastic organisation has brought a revolution to the way medications are dispensed at patients' convenience. Their service also helps saving valuable time for our patients and potentially improves compliance. They have delivered medications to our patients not only in London, outside London in UK but also our international patients have benefitted from their service. We would strongly recommend others to use their service. Dr Sarkhel, Consultant Psychiatrist from Living Mind
7 months ago
Olapelumi Destiny
I started using the service earlier this year, very efficient and friendly staff, a truly fantastic service offering convenience from a clinician's point of view and I've had great feedback from my patients.
3 months ago
Andrea Pignato
I have been using Pharmacierge for over two years now and I have been very happy with their professionally and excellent service offered to my patients.
4 months ago
Monica Geurin
A very good service for physicians and their patients
6 months ago
Lisa Bowles
Excellent service. From the patient's and doctor's perspective.
9 months ago
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