BOSS Store
Clothing store BOSS Store, 178-180 Regent St, London W1B 5TW, United Kingdom:
220 reviews
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Address: 178-180 Regent St, London W1B 5TW, United Kingdom
Website: hugoboss.com
Phone number: +44 20 7734 7919
GPS coordinates
Latitude: 51.5123771Longitude: -0.1398345
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reviews
William Boston
Had a great experience here today, Anya was very attentive and helpful. Full marks the Boss shop.
6 months ago
Todor Lukovic
It is one of the best brand around, but I do think the staffs can improve their skills to help customers who has already purchased their products instead of arguing or doubting their customers.
5 months ago
Susan Blumel
One of my worst client experience I ever had...I tried 3 suits and pair of shoes and when the vendor realized that I will take just one suit (£900 + £30 for the hem!) he stopped to be nice at all, no more smile, no more please "mister …
8 months ago
Clete Fisher
Good customer experience, went in for some shoes and came out with:
2 pairs of shoes
Socks
Jacket
Shirt
and 2 pocket handkerchief's
The Italian girl was very helpful !
8 months ago
Jeff Glynn
The service here divides between aggressive and uninterested, a strange and unpleasant combination. There's another Huge Boss store in the city with the same clothes but much friendlier service, so it's probably worth skipping this store and going to that one instead.
1 week ago
Jeff Steinmiller
The staff are simply unbelievably rude, and there is not much more to say. Worst experience I have ever had at a Boss store, you're better off going to New Bond Street.
7 months ago
Paul Houston
Great service from Melina and Valentino when picking out suits for best men at a wedding!
1 week ago
simone tang
Best place in the world!!
1 month ago
Yufei Xiao
Higher price, worse quality than its competitors
4 months ago
Ricky Anderson
Great brand and really nice clothing but the customer service, as per other reviews, is truly terrible in this store. Considering quite how many staff there are in this store, and there seemed to be many today (30/12/15), the staff don't …
1 week ago
Sharron Sarthou
Great store and great service, especially from assistant store manager Nickolas who went above and beyond to keep me happy and provided me 5 star service always.
Thank you Hugo boss Regent St GM????
4 months ago
E H
I gave this a one-star rating, but this was just so that I could write this review to warn other customers - I am not sure it even deserves that.
The staff are rude, unknowledgeable, and quite frankly unpleasant to be around. I do not know …
1 week ago
Greg Johnson
Good collection, new store genuinely look like a premium retailer!
5 months ago
yif Fish
Why do those people never speak proper english?
Staff was nice in a superficial way, but when it came down to the issues they did not offer any help.
1 week ago
Mohd Ummed
Amazing shop and customer service. All the staff is more than helpull...!!!!!!
5 months ago
jeff Preston
the rudest staff, especially in menswear. Unhelpful and condescending to anyone not wearing a suit. If you ever have to return something they are horrendous. Avoid.
3 months ago
Narcedalia Mendoza
Nice friendly staff
1 month ago
Terri Miller
This store charged me 2 three-piece suits after an issue the credit card machine. It took them more than a week to reimburse me (after persistance on my side, they would not have done anything otherwise). Just wanted to say that I have …
1 week ago
Tyler Kroeker
Nice clothes, but at a price! But also has people who are stuck up their own ar**!
6 months ago
Charm D
Fantastic store and highly recommended to any Hugo Boss lover.
1 week ago
Denear Roach
Absolutely horrific customer service, the worst I have ever seen and experienced. Felt humiliated and terrible.
Going to avoid this store from now on .
6 months ago
Wayne Parker
Very rude and unprofessional staff. I went to buy a suit, ready to spend my money there. I needed ideas, as I did not know exactly which colour and fabric I wanted. I wanted a person to guide me in the many possibilities that the shop …
5 months ago
Joel Silberstein
Excellent really helpful assistant. Very impressed.
1 week ago
Linda Jordan
Very professional services, employees were very helpful and attentive.
1 week ago
Jean Power
Excellent customer service and incredibly helpful and friendly staff.
4 months ago
Rodney Fleurime
One of the worst in store experience. Arrogant, rude and completely unfriendly staff. I dont think so anyone has ever heard of the term 'Customer Service'. Definitely not going back to this store ever again.
Avoid if you can.
10 months ago
Colton Frye
This store needs to re-train its staff.. I bought a watch back in Februray 2016 for £429.. I was given a receipt which I kept in my wallet.. I wore the watch on those special occasions, so not very often.. For some reason, I've been having …
1 week ago
Andrew Aldridge
Customer service can be a bit dry, otherwise a great store.
4 months ago
Cindy Ligon
This store is a disgrace to the brand and I will never visit it again. Never have I had such appalling service and disregard in any store in the world and even when they try to apologise and compensate me for all the errors they made, they …
10 months ago
Michael Bandstra
Worst customer service in London. Very rude staff. I spent almost £2000 and not once did they smile or ask me what the occasion was or seemed remotely interested. I feel as though I should have gone to NEXT instead.
5 months ago
Levi Ackerman
Great customer service!!!my boyfriend needed a suit,trousers,shoes for his sister's wedding and Gavin Ager and Charlie Richardson did everything that they could to make it easy for us!great level of professionalism,service and very friendly atmosphere!totally recommend the store and Gavin & Charlie!
4 months ago
Sami Humaid
The staff are so nice there, very patient and helpful
10 months ago
maarito
Excellent staff great choice of clothes
4 months ago
Robert Shaw
Boss is always boss good customer service at any store
4 months ago
Nate Hall
Terrible experience, I was told I could not have a refund on a sale item I purchased at 9 p.m. the night before, the store manager originally offered me a store credit for 14 days, after I continued to complain the general manager Giorgos Maska refused to even offer the store credit, leaving one very unhappy customer
8 months ago
Susan Meyers
I visited the store in Regent Street to buy some cufflinks for a present. I hadn't wanted to buy these online without seeing them.
I was very disappointed with the poor customer service which I received.
One gentleman I approached to …
1 week ago
Mohini Polisetty
Great service and good quality clothes too
1 week ago
Kevin Doyle
Very rude staff.
My husband tried to return a shirt after 15 days of purchase. He was told he should have come to return it before - with 28 days return this is a joke!
The shirt was sold to him without packaging and was rather creased …
9 months ago
Matthew Griffin
I went here to pick up my Boss experience, but unfortunately they don't have any and staff weren't very helpful in telling me where I could actually get it, I have tried several Boss stores now and not one store has them in stock, which is …
4 months ago
Leticia Lopez
Friendly and helpful customer services team
3 months ago
Dae Sheils
£900 suit to be tailored and after tailoring the trouser are horrible, need to bring it back. Trying to ring the store and they don't even pick up the phoneafter 6 attemps
7 months ago
n k
Friendly and helpful staff however very busy.
1 week ago
Pierre Canville
Great service but few dressing rooms.
1 week ago
Sandra Ruland
Wonderful staff especially the lovely and infinitely patient Olivia
1 week ago
stevie stevens
Not all purchases were great, fabric quality is not always there.
6 months ago
Christine Chater
No woman's jeans in the store
1 month ago
Brian Laraway
Viktor is the best customer service staff in the world
6 months ago
AnaS
Always a pleasure to shop there.
4 months ago
heblewherakiss
Great service, thanks.
2 months ago
Alysha Cameron
Quality store, top customer service.
2 months ago
