BOSS Store
Clothing store BOSS Store, 178-180 Regent St, London W1B 5TW, United Kingdom:
220 reviews
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Address: 178-180 Regent St, London W1B 5TW, United Kingdom
Website: hugoboss.com
Phone number: +44 20 7734 7919
GPS coordinates
Latitude: 51.5123771Longitude: -0.1398345
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reviews
Steve Whatnall
Worst service In the U.K. When I walked in, 3 assistants, chatting with each other, totally ignored me. I asked one of the assistants for recommendations. She said ok, and then left. LEFT!! Seriously?!!!! At last, I had to asked three times …
3 months ago
Lamarre jerome
I love Hugo Boss clothes, but this store is something of a disappointment. It does not have a welcoming feel and you always feel that the (many) sales staff are watching your every move, waiting to pounce... Also, as a flagship store it …
6 months ago
Marc Kroseberg
Bought my wedding suit there and was amazed at the service by CC. Super helpful and attentive, made the whole process relaxing & fun, felt like nothing was too much trouble. Would highly recommend and will definitely return
8 months ago
brian sullivan
Very disappointed! I take great pleasure in winding up arrogant and rude shop staff, and after reading all the Google reviews I was looking forward to the experience. I even took a college for the giggle.
I was dissapointed to discover the …
7 months ago
edwin martin
Beautifully revamped store but appalling staff. There seems to be no awareness of the service requirements for selling luxury clothing - the staff are indifferent at best. A big contrast to the Sloane Square store where the staff are …
1 week ago
Mette Green
Great staff, attentive and professional. The know your size just by looking at you.
1 week ago
Mandy Sancic
Boss is Boss. The store is very welcoming and staff is friendly, professional and extremely helpful. I ended up with three polos and few valuable travel tips to Albania.
6 months ago
Smoother Smyth
Great store nice staff
6 months ago
Sarah Edwards
I've been to this location a few times despite terrible service in the past. The employees have had the ability of making you feel like you are inconveniencing them, despite how much you spend here. Regardless, I still really like the brand …
1 week ago
Bill Johnson
Very nice and a great selection
1 week ago
tony stevens
On returning the 1 week old (£500) coat which was faulty (a broken button-eyelet), I was expected by Nicklas to be grateful that they had an in-store tailor and that they were able to fix the problem - which he supposed was due to user …
7 months ago
Jason Hill
Terrible service. Store does well due to location but the sales staff here do not understand basic communication or customer service.
Save yourself the frustration and go down to the Sloane location.
9 months ago
Kerrie Gollaher
The worst customers service and the worst experience even. The staff are simply unbelievably rude, and there is not much more to say. They showed interest just when they realized I will spend more money. Not really nice. Worst experience I have ever had at a Boss store and so different from the store in New Bond Street. Never again !!!
3 months ago
Nargis Nazary
Long story short spent £1100 on a suit, left the items instore, wen i came back to collect it i didnt want to keep the shirt or shoes, however they go no REFUND EVEN THOUGH ITEMS WERE LEFT IN THEIR STORE. Very poor service bad experience …
2 months ago
Krishnaswamy Ravichandran
Been last Saturday with my wife in this Hugo boss store in regent street !
We haven't seen something similar in Germany.
Amazing atmosphere,
We been treated with a luxury experience !
A staff member offered us coffee and also champagne and …
6 months ago
Dave Covalt
Great service and staff. Got what I wanted and help from the staff. Recommend this store
4 months ago
Amen Alriyashi
I am appalled at the level of customer service this place has to offer. Total disregard for trying to cater to your needs and completely unhelpful in every single way.
Went in to buy a suit for my mates wedding and they did not understand basic requirements and tried to sell me something else.
I will never return to this store
1 week ago
Drina Bedoya
Neelam was extremely nice and helpful! Great service!
3 months ago
Jene Smith
Not too impressed with staff. Always think they know better and always seem to be in rush! Complaining they need to go on lunch whilst serving customers. Well, I’m spending £2,000 so maybe I’ll take more than 5 mins!
6 months ago
Andrea Fisher
Staff were fantastic, very helpful and lovely store.
1 week ago
Dongjin Kang
Big shop with lots to choose from. Top quality clothing, and super helpful and friendly staff.
1 week ago
Carin Forero
Disgusting customer service. Love Hugo Boss but put off from shopping in this particular store. The brand needs to fire the entire male sales team from the lower ground floor, including the manager. Utter lack of any social skills let alone the necessary professionalism required for a team of sales advisors.
1 week ago
Melissa Williams
I bought a knitwear on black Friday from boss in regent street that wasn’t in sale and one of their staff gave me discount and when I got home I was unhappy with the item so few days after returned the item to the boss in Westfield and I …
6 months ago
RENGARENK KELEBEKLER
Collaboration with the employees of this store is a misunderstanding. They employ an external company to carry out inventory works, not quite preparing for this. Lack of cooperation on the part of store managers. As for the flagship store, the brand is a complete failure. Avoid and best to order online from the competition.
6 months ago
John Durkan
The staff are super friendly and helpful
2 months ago
Samantha Guzman
been there again this week and it was a very bad customer experience. sales guys have the same arrogant look in their face as the other customers describe and didn't smile at all despite the fact I spent £900. its a shame for HB as these guys are the face of the brand...
they'd better start training/ screening their staff
6 months ago
Alex Karsos
Good. But limited collection for men
8 months ago
Jeffrey Campbell
The staffs were so friendly and helpful. They helped me to find and buy what I wanted.
1 week ago
Maruja Harris
The regents street shop is their flagship. Lots of choice and great service from the very attentive staff. Will go back
7 months ago
Joyce Torchia
Terrible customer service purchased a £600 coat at 9pm changed my mind and wanted to return the following morning. NO REFUNDS and had to purchase £600 worth of other stuff . Giorgios (the general manager) is terrible contradicted anything the floor manager said.
3 months ago
Detra Wright
Amazing customer service from CC in the suiting department, attention to detail is second to none and he made me and my wife feel incredibly comfortable. Definetly knows what he is talking about and I will be returning soon!
2 months ago
Leonard Donnan
Worst branch, worst management and staff, very low quality of service. Not recommended at All
1 month ago
Gillian Rivera
Visited the store today, was served by Edward and one of his colleagues, noting was too much trouble, even offered a soft drink as my wife and I were there a while.
On leaving we met Sam the manager, we congratulated him on the great staff and service.
7 months ago
Cori Aina
Danny in suits, excellent service. Thanks
3 months ago
Miller Team
as everyone suggests, terrible customer service! not only did they 'tut' at my requests for a return (despite me already contacting customer services and they agreeing to the return) then the manager went to check on my request and left me …
1 week ago
Thomas Ferrell
Staff was very good specially general manager he is helpful thanks for help
4 months ago
Hikmatullah Hotak
Possibly the worst customer service experience available on the planet. This is a fine brand being tarnished by terrible sales people. Arrogance and indifference are the order of the day in this store. If you are looking for polite, courteous and helpful staff go to another Hugo Boss location.
6 months ago
Lori Redding
If you wish to receive an Awful service! this is your place to be.
2 months ago
Brudge Hopkins
Extremely arsy attitude by the sales people. Very bad customers service. Sometimes the customers do know best.
1 week ago
PARIKA VASAVA
Fantastic customer service.
6 months ago
Elaine Gagne
one of the best BOSS showroom in London
3 months ago
Ferdamys TFM
Poor service, stuck up and pretentious. The chap that "looked after" me needs to visit the Brighton store and get some training. The store its self is of course delightful and the products superb.
7 months ago
CornRed TheGreat
Good place great variety of product but staff could be more helpful and less snoby
7 months ago
Rick S
Not a good experience. Very pretentious and judgemental staff. Didn't buy a thing.
1 week ago
Kelsey Morris
Hugo Boss is a really great brand, but this store is a no-go. The staff is rude and does not provide any service worth mentioning. Go somewhere else if you can or even another brand, 'cause this is not worth your time nor your money.
2 months ago
Zach Adkins
Awesome staff, very helpful, even had a coffee on the house. Great Shopping experience.
8 months ago
Ixora T
My fiancée and I visited England during the Easter holidays in order to find clothing and accessories for our wedding. I was particularly looking for a tuxedo and the relevant accessories. I visited the Regent Str. Store because I …
4 months ago
Amy Gaubinger
It's difficult to describe in words such a pout pourri of discourtesy, sloppiness, superficiality and absence of competence that is poured out on any single customer as soon as the unfortunate happens to stumble within this store. I was …
6 months ago
Paku Zero
Nice range and store. Attentive service and decent tailoring.
8 months ago
Richard Hendriks
Helpful staff. Good quality clothes. You pay a price for the label
7 months ago
