InstrumentBK (formally Holywell Music Ltd)

The website was a little strange, but when I finally made a purchase, the team were super helpful and communicative. The items are of excellent quality at a great price and delivery was very timely. I do recommend InstrumentBK.

Good range of harps at a dedicated harp shop. From what I can tell they seem to have more second hand harps for rental and sale as well as some new. They don't seem to have any list of harps/prices online or available in store, you just have to ask the price of the harps in the store. Might be a bit tricky to get in contact with via phone (I had trouble getting through a couple of times) and they are currently only open Thursdays by appointment during lockdown. The location is close to Central London so should be easy to access from wherever you are coming from.

I am a beginner in harps, hence after doing a lot of research and speaking with various harp shops, I decided to invest in a good quality harp and was looking around to purchase the Salvi Titan 38 silk gut string harp. I came across Instrument BK website (previously was called Holywell Music Ltd under a different management team). I had the pleasure of speaking with Alison on the phone who has taken over from Hollywell in the last year or so, and she is a wonderful, professional harpist. Alison gave me tons of information and also was kind enough to demonstrate on the harp I wanted to purchase via video on whatsapp. I have read some negative reviews on this thread which were related to previously owned Holywell Music Ltd. I have no hesitation in highly recommending Alison and her new company Instrument BK to any harpists out there looking around to making lifelong purchases. I am delighted with my first ever new harp Salvi Titan and Alison also advised me on what kind of lessons I should be seeking from harp teachers. 100% recommended harp shop.

Excellent friendly service! As a beginner harpist interested in buying a lever harp, I went to Holywell at the suggestion of my teacher. They were very helpful and I bought the one they recommended after trying it out in the showroom! Highly recommended!

The worst customer service I have ever experienced. I was interested in buying a lever harp and contacted Holywell in Autumn 2016 to arrange an appointment to go and try their harps in person. They replied to my first email but failed to answer any other emails. I contacted them again in August 2017 to try and make an appointment but they did not respond to my email at all. A friend of mine also contacted them and got no reply either. Two ignored customers. I have since spoken to a professional harpist who knows the couple who run this business and she told me that unless a customer is interested in buying a very expensive pedal harp, the owners aren't interested in custom. She also commented that many people had spoken negatively of the awful customer service provided by this company. This is clearly true and I would encourage anyone even considering to do business with Holywell not to bother and to take your business elsewhere to a company who deserves it and with staff who will care about customers. There are other harp makers/suppliers such as Teifi and Morley Harps that offer friendly customer service and fabulous harps. Don't waste your time with the owners of Holywell who clearly couldn't care less! I would give zero stars but unfortunately that doesn't seem to be an option.

I am sorry to say this but I really would not recommend this company. They don't bother to answer emails and clearly have no care for their customers. After they ignored my request to come and look at their harps, I went elsewhere and am now the proud owner of beautiful new pedal harp. Holywell is a company to avoid when purchasing a new harp.

Friendly service!

Best place to buy guts strings