Tiffany & Co.
Jewelry store Tiffany & Co., 25 Old Bond St, London W1S 4QB, United Kingdom:
220 reviews
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Address: 25 Old Bond St, London W1S 4QB, United Kingdom
Website: tiffany.co.uk
Phone number: +44 800 160 1837
GPS coordinates
Latitude: 51.5094187Longitude: -0.1415631
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reviews
Travis Elliott
The store is beautifully presented, the staff are lovely, friendly and very welcoming. The Covid measure in place is about as good as it gets with staff actually keeping an eye out for this. Didn't feel uncomfortable at all once in store. Very very impressed!
My overall customer experience was excellent and of course extremely happy with my purchase too!
Will definitely return and highly recommend this store without a shadow of a doubt!
1 month ago
mary katherine
Polite and punctual workers, hand sanitisers were provided every where, which important as we are living in COVID-19 area.
7 months ago
F Berri
Staff here are just so so lovely, always so helpful and very friendly.
8 months ago
Rere Shanice
I bought my partner a Tiffany bracelet for his birthday which became tarnished very quickly and had a loose joint. We took it to Tiffany in Bond Street and were seen by Vanessa. Her manner from the very beginning was professional and yet very friendly and she went out of her way to help us and even replaced the bracelet with no problems. I was so worried we wouldn't get much help as customer service nowadays is rarely satisfactory anywhere but from the moment we stepped inside Tiffany's we were made so welcome. The bracelet was inexpensive compared to most of the beautiful jewellery in the store but we were made to feel as important as any customer and Vanessa is an absolute asset to the store and deserves recognition for her outstanding customer service.
9 months ago
Long Ip
Very helpful staff and a good choice of wedding rings. Although I haven't received my receipt yet via email.
1 month ago
Garry Kern
Well... Came for the little famous blue box for the misses for a present. Great and friendly staff. Enjoyed my experience here.
6 months ago
Nicholas Bridges
Great experience, but be prepared to que for a bit as Covid is still on the agenda, but the reward is you will have the whole floor for your self and the sale representative. So it is give and take issue. Overall nice experience, I would add a coffee service Nessprsso style to fulfil the luxury of the experience;)
9 months ago
Stanley VanHorn
I frequent this shop, always has a good range of products and the workers are so lovely
5 months ago
Honestly
I’ve been in and out of Tiffany over the past few months and must say that as always, I have found them to be courteous, friendly and efficient. Despite the challenges and restrictions of Covid. I cannot fault the service or the staff and I look forward to my next visit.
7 months ago
Nychelle Shanck
Quality jewellery and staff are lovely.
Infact that nice I would come back regularly.. Well trained with covid
7 months ago
Jack Niclsin
Lovely stuff in there and Zheng was very helpful.
3 months ago
Amy Carolus
Always great and they have the covid situation nailed. Great staff to escort you everywhere. Speedy service to fix a small fault. Couldn't have felt safer
8 months ago
Julian Rudolph
Great service by professional, attentive, ( but not pushy) friendly staff in a relaxed environment. Lots of hand-wash stations. Huge variety of beautiful jewellery and gifts to choose from. Spoilt for choice. Enjoyed every moment.
11 months ago
Javier Ibanez
We were served by Olivia to buy our wedding rings today. We were accommodated brilliantly. Thanks again
7 months ago
arnold potter
Without a doubt, my favourite shop in London. Whether it is to browse or to buy, I always have a great experience when I come to the flagship Bond Street store. Anil's customer service is always especially wonderful.
9 months ago
Amber McHenry
I have just come back from a shopping trip at Tiffany & Co at Bond St. I had a damaged bracelet that I had to get replaced.
I was served by a wonderful girl at After Care, her name was Emma Jarvis and she couldn’t be more pleasant and helpful today. She made the whole experience even better and I can not wait to return! Thank you so Michu Emma!
1 month ago
Lee Kimball
What a amazing place and experience. You get what you pay for tiffanys it will last because of such high quality products. The jewlery is exceptional we purchased my wife's wedding ring and she has never been so happy.
Outstanding
2 weeks ago
Christine Lynch
Came in looking for a specific ring and was attended to quickly. All seemed to be going well as the ring my partner was interested in was on display however after wearing the piece she did not warm to it. Then the sales rep starting pushing a really hard sale implying that the piece was a once off and was not available in any other stores.(which was rubbish) I made it well know that we were in the initial stages of looking and that we wanted to have a look at other stores. The rep then said we should purchase the ring immediately as it would not be available if we did not purchase it. He would not let up, we eventually left and went to Tiffany in Harrods where we were met by more polite professional individuals.
2 months ago
Mike Alston
Favourite shop in London. Always a pleasure. Staff are very attentive even when the store is busy. Couldn't get mens aftershave so staff member checked other stores availability. Great purchase made anyway
6 months ago
Vanessa Mettler
I cannot believe this has actually happened in a Tiffany store ....
No smile, no drinks offered, I asked if we may be seated while trying wedding bands but was refused by the staff due to “the counter is here .....” A bit shocked ... whereas a couple was seated literally next to us, drinks offered, trying wedding bands... I don’t normally see this as racist since It has never happen to me before ...
Very rude staff - to be specific- a short pretty young male staff on wedding band section first floor (apologise on describing him in this way whilst these are the words jumped in my mind). We were shopping for our wedding bands last night in the store and showed our interests on several styles. The staff made me feel we brought him annoyance and didn’t seem to listen to our queries...
2 months ago
Dhivakar R
Lovely friendly staff who were happy to help even though I wasn’t spending thousands of pounds. Friendly, knowledgable & professional. I would & I do recommend that anyone that wants to purchase any jewellery that they go to Tiffany. The aftercare is second to none.
They are always helpful, supportive & make me feel welcome when I walk into there shops.
Old Bond street have fixed my broken ring with no hesitation, no arguments & have sent it back to me as good as new in a presentation box as though it were brand new again.
I love Tiffany & the service they provide. More than 10 out of 10!!! Infinity!
6 months ago
Justin VanNoy
I always have a really easy experience here.
Step 1: find what I want online for the lady.
Step 2: rock up to Tiffany and ask them to see it
Step 3: whip out my plastic and pay
Step 4: leave with a lovely bag and a smile on my face from the food service and the ease of my purchase.
The end
3 weeks ago
deidania Santanamartinez
Amazing customer service! Had a whole floor to myself, I was given plenty of time to pick what I wanted and the whole experience was fantastic!
10 months ago
Maria Rodriguez
Always love shopping here. Good service.
11 months ago
Cecil Shepard
Nice place for all budgets. Come on now, every lady feels immediately special when they see that blue bag and box come out. Friendly staff in there, particularly the Italian guy Flavio upstairs.
They even collected and dropped off the bracelet once I got it home and realised that it was too big! Great service
6 months ago
Jun Hee
Came on a Saturday afternoon, I already knew what I wanted but was told there was a 20 minute wait to be assisted as it was ‘rush hour’ - this is the most ridiculous thing I have ever heard at high end store. I understand that it is a central London location but if they get this busy they need to hire more staff. The lady actually told me - it’s like this every weekend so clearly they are aware of it. I have been a loyal customer at the brand for many years and it is a pity - unless they are deliberately keeping less staff to show high demand, but in my opinion a long wait makes an experience very unpleasant. Maybe if they offered to serve champagne while we waited I would have stayed.
3 months ago
Erik Roja
Head here if you want to buy Tiffany jewellery and you really want the Tiffany's experience in London (you do). I have visited with both my daughters for special occasions, and they were each treated so well by shop staff, given lots of attention and time to help them try out jewellery.
Unpretentious, friendly staff left a lasting impression.
Unlike the Covent Garden store, this store is large with three floors.
2 months ago
Stephen Nosko
Tiffany is a reputable brand worldwide so I have no comment further to add on their product selection. This review is more for the wonderful staff members present, special shout out to A Bono. She not only helped in securing a bracelet my father wanted to gift my mother but actually stored it for when I pass by to purchase it, despite other customers coming to do the same thing. This in particular was the last one available in all of Europe and for this I am very grateful. So on behalf of my father and myself thank you for making their anniversary extra special. To everyone else- thank you for making all my experiences at Tiffany’s as smooth as possible. :)
2 months ago
Daniel Lizarazu
It's a Tiffany so it's obviously going to be nice. Really great part of London and the staff are as expert as you'd come to expect from this company. Prices are actually inline with Tiffany generally despite being in such pricey real estate.
2 months ago
Tammy Croson
Shopping, browsing or giving your wonderful Tiffany pieces a makeover. Whenever I’m visiting this store it feels like heaven. The best and kindest staff and since the renovation last year it’s an absolute dream come true. I’ve always been welcomed with smiles and gratitude and great advisory service and knowledge about the history of the company to the architecture of the building. Every time I leave with a smile on my face for the rest of the day! Thank you for that !
I needed to update this because I had the most horrific situation with my Pendant necklace, red nail polish broke and ruined it completely.. or so I thought because at Tiffany true Excellence and Mastery is at work when it comes to taking care of their pieces and they actually brought my beloved necklace back to life. Cannot thank you enough!
10 months ago
Stephen H
I got a beautiful necklace from here in the summer which I still have and wear almost every day.
Tiffany's really is the best and I wouldn't want to get my jewellery anywhere else in the future.
3 months ago
Kateri Cox
Arguably the most renowned jeweller in the world - mad famous when Audrey Hepburn filmed Breakfast in Tiffany's. Always a pleasure to visit and window shop which is allowed in store if you are discrete and pleasant about it.
Mouth watering designs make even the most ordinary items desirable - look at the boxes of Tiffany playing cards - it is not all about extremely expensive jewels. Then be delighted by the levels of customer service - never servile, always perfect.
3 weeks ago
Dan True
Very helpful staff in a well organised store. It was nice to see they had a system in place to ensure you got served in a timely fashion.
3 weeks ago
michael giguere
I always receive a fantastic service here, the staff are very knowledgeable about their jewellery and this gives you great confidence.
4 months ago
Bonnie Noel
It'll cost ye an arm and a leg, but if ye love your woman, it's worth every penny.
6 months ago
Richard Neville
We are waiting for over 20 minutes to see the bracelet. The waiting list is over 10 people and there are only 2 stuff members on the 1st floor... very disappointing and ruins my customer experience
3 weeks ago
Lenda Alkafaf
Great experience and Flavio is a gem.
9 months ago
Ruven Pinkhasov
Great after care service
8 months ago
Shamyra Gilyard
Such a great store with friendly, accommodating, knowledgeable and patient staff who are happy to help and give their advice on fitting, sizes and style.
Can't wait for the store to have its renovations completed later in 2019.
We will be back for another purchase next time we are in London.
2 months ago
Ozzy
Great after care staff service. Staff explained how to maintain my gift and the difference between their product and other of similar type. Quality service and product.
The diamonds in store out shone everything ????????????????????
2 months ago
Brayan Sanchez
I have received one of the most fantastic shopping experiences at this store! What an amazing place and the service is absolutely immaculate. Thank you, Catriona!!! Love the ring!
3 months ago
Michelle Frahm
Heaven on earth if you into jewelry and watches. Professional and genuinely friendly service. Found the right male bracelet for my best man
1 month ago
sadiq khan
Well ..... I must admit first of all the lady who greeted us was fabulous!!!
She explained the 3 floors in a polite manner and I’m guessing she has a rough idea of whom/ what possibly people might spend ,although you should never assume !!!
Popped to the 1st floor and sauntered up to the second to have a look round .
Now we knew what we wanted was on the first but to double check we asked a tall young blonde gentleman where we might find the Paloma Picasso jewellery.....
He then proceeded to explain that Paloma Picasso was the daughter of the famous artist Pablo Picasso..... Imagine my shock at finding out about this famous artist I’d never heard about before ...
The fact we’d just been to Picasso on paper exhibition beforehand . I was amazed to find out there possibly could be another Picasso that I’d not heard about .
Now obviously there isn’t another famous Picasso artist wise .
I felt his need to explain in his very condescending way ,rude and disrespectful!
So off we went downstairs to the first floor .....
Happy to wait was only about 5 minutes and we knew as you have read before what we wanted .
Eventually got served and was then told that the earrings go in different ears ... Now I’m guessing I probably could have worked that out as I’m a grown adult who runs a business ..however the sales assistant was determined to and again in a condescending way tell us what to do with them ....
Please please please stop treating people like they are bereft of intelligence...
Is condescending a qualification you have to have?
As I feel 2 members of staff may be over qualified .
Like I said the lady at the front was fabulous use her skill and train the other 2 up .
2 months ago
Tina Warnock
I was blown away by the customer service here. A member of staff spent a good hour with me while I decided on 3 necklaces for each of my daughters. Very happy with my purchases and cannot recommend enough!!
3 months ago
Caleb Kala
Very good customer service. Super friendly and approachable with a wide selection of jewelry.
3 months ago
Sarah Mikessell
Service is exceptional and part of the experience. My daughter went to take her 16th birthday necklace for a complimentary clean and was treated like royalty. She loved it. Planning a return visit for her 18th.
2 months ago
Stanley Nozil
The service was amazing. Thank you so much
3 weeks ago
DARKZOND GAMING
Newly referbished first and second floor look absolutely stunning. It feels truly luxury. People there are very friendly and knowledgable. Great experience over all
2 months ago
paul hill
Nice service, convenient premises over couple of floors
3 months ago
Nancy McCall
Overall a good service but lack of staff resulted in a long wait.
1 month ago
