Whipple Service Champions
Air conditioning contractor Whipple Service Champions, 963 Folsom Ave, Salt Lake City, UT 84104, United States:
220 reviews
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Address: 963 Folsom Ave, Salt Lake City, UT 84104, United States
Website: whippleplumbing.com
Phone number: +1 801-446-6642
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Latitude: 40.7680797Longitude: -111.9189471
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reviews
Sandra Vannucci
James, the electrician showed up on time and was very professional. He took care of my electrical issue right away and then went throughout the house and checked for any other electrical issues. He found some outlets that were not up to code and one that was close to causing an issue. He gave me options on what i could do and gave me a price before doing any work. He explained everything to me thoroughly and made sure i understood. He was so friendly and made me feel so comfortable, like you'd feel If you just had a family friend over helping you out. He did a great job! He answered all my questions, and made sure i understood what he was telling me. He even goes above and beyond...I mentioned the little wooden well that my son made for my yard, for Mothers Day and how it's heavy so i can't move it to the backyard where i wanted it, and he offered to go move it for me. He is really a nice guy and did a professional job on everything he did. I would give him more than 5 stars if i could. I will definitely be a repeat customer!!! Thanks so much James ????????
2 weeks ago
John Paul
Todd was very informative and professional right from the start, made sure that any questions we had were answered to our full satisfaction. Top notch quality work and attention to detail made us feel like he treated our home like it was his own. Very pleased with his work and his friendly and informative mannerism. Signed up for their Club Member program and will use them again for any home service needs that we have.
4 months ago
Bryant Vielhaber
It was to cold to accurately troubleshoot the AC system so they eliminated what they could with out being able to activate the system. This was because it was colder outside than inside. It snowed that day. Jordon just said next time you turn it on and if it does it again, (which by the way is nothing absolutely nothing), call me and I’ll come right back out and figure out what’s wrong. So for now I wait for our crazy UT weather to warm up, and then maybe I can call Jordon back out to fix something, and then I’ll even have a bill to pay.
Well It's been some three weeks now and my story continues to go forward. Whipple has been great so far. make no mistake I would recommend them to anyone that ask. To get you caught up sense my last post. I purchased their Best system, expensive system and they came out the very next day and installed it. Well, before it had been running for 2hr it broke down just like the last furnace, Whipple came out with in a couple of hours and diagnosed it as a bad circuit board. and they got It up and running by the end of the following day.
I Spent that night with my gas fire place's going and we stayed warm all night long, so no biggie. I told my friend and Salesman I didn't want this furnace I wanted a new one. He said he would see what he could do. When he returned the following morning his response to me was that he told his supervisor what had happen with the furnace. And He was told before he ever asked for a new one. he said. "Just replace it, Just replace it" My friend then said to me this is why I love working for this company.
My problem is, I'm told due to COVID-19 they have to wait to get another new furnace in stock before they can install it. So my story continues but so far Whipple seems to be the service champions. I HOPE?
1 month ago
Clem Gls
Whipple and Kristen saved the day!
2 months ago
I Y
Have been trying to make an appointment since Tuesday for vent cleaning. Keep getting told that there’s only one person that can help me make the appointment and is never available the numerous times I have called.
I can understand being occupied at the moment, but when I’m told that I’ll get a call from the person as soon as they’re done with their current call, then I’d expect to get the return call that day, not 2 days later. Not very satisfied with this particular experience, especially paying the extra monthly fee for champion club membership when can’t get in touch with the one person I’m told is responsible for setting the appointment.
Each person I have spoken to has been kind, however I do wish there was more than one person capable of setting an appointment for the service I’m requesting.
2 weeks ago
Karen griffith
Whipple did a relining of our sewer drain that is cast iron. They knocked off the rust bumps and the applied 5 layers of epoxy to coat the inside of the pipe. Saved us from having the basement floor jackhammered. Original estimate was two days, they were able to complete in one. Great work.
1 week ago
Bruce Berger
Everyone I spoke to from the scheduler to the technician at Whipple were friendly, helpful, and made me feel very comfortable with the process. It was easy and quick to schedule. The technician was able to come out earlier than planned and then completed the entire water heater installation that same day. He explained the options thoroughly and was informative, but not pushy. He was very respectful of our home and wore gloves, a mask, and booties the whole time. He was efficient and cleaned up the space he had been working in. Our utility room was cleaner when he left than when he arrived. Great experience overall.
3 months ago
Lee Stanley
They were available quickly, diagnosed the problem and explained to me week what needed to be done. The repair was done well with friendly service. However they were really expensive. $800 for a relatively simple repair which took about an hour.
REVISION: Whipple was very responsive to my concern about the price and worked with me to reduce it to something more reasonable. Given their responsiveness and eagerness to work with me, I will probably use them again.
1 month ago
Salvador Hidalgo
Bill was great! He showed us everything that was good and bad. He was friendly and personable. Great service!
2 weeks ago
Brownmoney
I would not recommend Whipple at all. I had problems with their scheduling, they wanted to keep rescheduling and then when they finally did show up they told me how my mother board on my furnace was fried and I need a $10,000 new AC unit and furnace. Thank goodness I got a second opinion. A new person came in and my furnace is just fine and he had my air conditioning fixed and working for $60. So disappointing that all they care about is the sale.
2 weeks ago
Cindy Johnson
Review edit:
I talked to Aaron the Plumbing manager at Whipple. He was very understanding, and ready to fix the issue as fast as humanly possible. We were able to sort things out and i feel relieved knowing that this particular instance had to have been a one off scenario. Thanks for being responsive and professional!
Original Review:
I paid them for them to tell me there’s standing water in my pipes and to leave the problem as it was.
After they were finished “cleaning” (they left gunk all over my floor and wall where the tools were), they told me there was a backup, that it was slowly draining, BUT they couldn’t/wouldn’t clear it out. When asked for recommendations of what to do next due to 0 resolution, there was no other suggestions besides purchasing an additional chemical that i could apply on my own, that was going to raise the price $90-$100 more and isn’t immediate. Yeah sure, why don’t i pay YOU more money to basically solve my own problems while still leaving my drains backed up and kitchen semi out-of-order.
Seriously, Don’t use whipple. You pay money for them to point out the obvious and skip out at quitting time. Yikes.
1 month ago
Tareq Abdulmalek
I needed an immediate check on my furnace. I received prompt service. The service went beyond what I have received in the past from other services. One service claimed I needed a $20,000 replacement. Whipple service discovered nothing wrong with the furnace. Whipple will now see me as a new customer and member.
The technician Jimmy Jones went over all of my concerns and did so much more than I expected. He was on time and asked if I had any additional concerns. I recommend him highly. He gave me five star service.
1 month ago
Cody Koeppen
We have had them come out and flush our water heater, and tune up our heater. They are so nice to work with! Both techs have been very professional and so helpful. We will definitely be using them in the future as well.
1 month ago
Renae Witham
Austin was amazing! Professional and very knowledgeable answering questions we had and didn't think to have. Thank you for your high quality service!
1 month ago
Pawel Kapusta
Replaced and upgraded the brass water gauge because our contractor grade was not working.
On time, friendly, pleasant, helpful and answered many questions easily. Clean and no mess left behind.
1 week ago
ABDURRAHMAN NAFA
When they came out to do a quote for my water heater the tech was very courteous and explained everything in the bid clearly. We ended up going with another company because Whipple was priced significantly higher.
2 weeks ago
Valerie Ware
I am one who likes to figure out the root cause of an issue, yet I have an older home with some impressive old school plumbing. I couldn't unclog my 71 year old shower drain. Ryan and co- works (Batman & Robin) were professional, enjoyable to interact with- fun sense of humor and quality of work. I am very impressed with the work and character of the gentlemen who helped me. Thank you!
1 month ago
Moh Rommel
Very satisfied with your service! Technician recommended some things to make our air conditioner last a few more years! Always polite, clean and gets right to work.. He answered any questions and has never been in a hurray to go. He wants to make sure you are satisfied! Did a superb job!!! He even remembered things we had talked about last time he was here!
2 months ago
Alexandros Patsikos
James Buskirk my electrician did an excellent job on installing my exhaust fan in my bathroom. I recommend him on any electrical job.
2 weeks ago
omid tamjidi
Jose was very helpful. We had an after-hours (after dark!) emergency involving a broken water line outside. Though it took him awhile to get here, and the water continued to come into the house while we waited, once he arrived he found the problem quickly, shut off the main, scouted what he would need to do in the morning, and gave us some helpful advice re disaster cleanup help. The next morning he was here early and worked with amazing accuracy and speed. We had water (and a secure line) again by mid afternoon. He was courteous and informative all the time he was here. The site of the repair was all cleaned up when he left. He made sure we understood costs and responsibilities both before he did the work and after. It will take a few days for the downstairs to dry out, but we are very satisfied with Jose’s service. He deserves a bonus for coming after hours and on the weekend for sure! Thank you Jose!
6 months ago
Mickey Martin
Dont bother trying to get a quote from this company. They have just a receptionist answering the phone and directing you else where. Tried multiple times to just get an estimate appointment and after 3 business days, I still have yet to get a call back. Gave 2 stars cause the receptionist was nice and tried her best to get a hold of someone in scheduling. All other places I called first try could give an estimate appointment. Also funny i posted a review on yelp, 15 minutes later got a comment already, but takes days for a call back that I still never got.
1 month ago
Young Auteur
Curtis and the other gentlemen (sorry can't remember his name) both were very helpful throughout the whole process and were happy to answer any questions I had. I expected I was going to have to pay alot to get any issues fixed but after they inspected our house they found I only needed to spend a fraction to get everything up to code. I ended up buying a membership with them that covers me for a year and gave me a bunch of extra perks, definitely will use them in the future and would recommend them to anyone in need of their service.
2 months ago
Eric Draeger
Todd did an amazing job installing an outlet in our garage for our new electric vehicle. He was super friendly, straight forward, helpful and extremely knowledgeable. He is definitely an expert in the field. We had such an amazing experience with Whipple and would absolutely recommend them. We will be using them for our electrical needs in the future!
2 months ago
Sumit Shekhar
Our technician, Brian Parker did a fantastic job and was so quick and efficient. Our main bathroom was leaking, turns out from 3 areas (both hot and cold water supply hoses and the P-trap). He was able to access the job, gave us a quote and finished the job in less than an hour! Highly recommend Brian with Whipple for a fast and competent job well done. Thank you!!
3 months ago
Kaitlyn Raterman
Very satisfied with the electrician that Whipple has sent out to our home very professional and thorough job. Kept me and my wife updated throughout the day on the work being done. Didn’t think he was going to be able to get it done in one day and yet was able to get it done and stayed late to make sure we had power. I will recommend Whipple to everyone.
2 months ago
Jason Groves
I was really impressed with this company. The office that called me was very professional. They took note of everything I discussed, never had to repeat myself or explain over again to the technician. They always kept me up to date of when they could have someone come out. It was great on how early someone was able come out. Was impressed with the text messages I received from Bryan Yates. He keep me updated and even sent me a link to be able to track his exact location. Bryan was friendly and executed what was wrong quickly but also was very thorough. He even had the parts on him that needed replaced. He showed and explained everything he did and replaced, and everything was clear and made since. They also guarantee their work.
This is a great company, thank you guys!
DEFINITELY RECOMMEND. Best HVAC company I have ever dealt with.
4 months ago
Ali Razmjoo
First time using Whipple Service and I am so happy with the quality, service and value! The technician, Jose B. was amazing! I am so impressed with Jose's friendliness, knowledge and professionalism. And he kept everything spotless! He replaced an old toilet, found the source of a leak and replaced/upgraded my old leaky water main valve. I have more plumbing work coming up soon with remodeling and I will definitely call and request Jose. I really appreciated how throughough he was in explaining everything and especially that he was not pushy. I would definitely use Whipple Service again for other maintenance and repair needs.
3 months ago
edy urbizo
Had Whipple out to install a new furnace and A/C and couldn't be happier. The installers were friendly and skilled. They had to troubleshoot my new furnace to fit into a teeny tiny closet and figured it out without a problem. My house was spotless when they left and will be using Whipple again in the future. Very excited for my AC upgrade this summer!
1 month ago
Ann Harrington
Water heater broke on a Sunday (of course ????). My regular plumber was already busy the next day on Monday. Called Whipple. They answered the phone on the second ring. They said “of course we can help you today”. Scheduled an appointment between 12 and 4 pm. Then I got a text with my appointment info. So far so good. Just 30 minutes later they called to say they had a technician suddenly available and would it be okay if he was there in 30 minutes? Um, yeah I got no hot water! ???? Then I got another text with a confirmation that showed the location of my technician, his name, when he joined Whipple and even his photo. Gotta say, that’s impressive. He arrived and within 3 hours, he had taken the old heater out, installed a new water heater with a better 10 year parts and labor warranty, installed an expansion tank, cleaned up (spotless I might add) and even laid our wet towels out to dry. I’m a pretty harsh critique so believe me when I say, Wow! Very responsive, great quality and amazing service. They knocked it out of the park for me. Great job!
3 months ago
David May
I had a sewer line backup with standing water in my basement. I called a few other plumbers first, and was told that it would be a week before someone could come look at the problem.
I called Whipple, and they were able to have Jeff and Franklin come out within a few hours. They did an amazing job!! They cleared my drain and flushed the line to check for cracks, and called a company to perform the clean-up. They really helped make an unbearable situation better. Customer for life!
1 month ago
Dominic Heap
Frank and Brian are quite the team! They came each day prepared to work and worked hard! They were thorough and professional every step of their process. The work performed was high quality and they conducted themselves politely and professionally. I felt safe having them in my home. Whipple is the way to go no matter what home services and maintenance you need done. We don't go anywhere else. Why would we?
3 months ago
netthenative Benton
The Whipple team was attentive and professional from the time I made the appointment to the time that Ken left my home. I appreciated the updates on arrival time via text, and how Ken walked us through his findings. Would not hesitate to use them again.
4 months ago
Debby Jones
Seriously the BEST service! My house is almost 80 years old, and still had the original drain stack and plumbing in my main bathroom, including a drum trap. Jeff, Daniel and Ryan did such a fantastic job! I honestly felt so we'll taken care of. They explained everything to us, they were so professional and polite! I honestly cannot say enough about how happy I am!
6 months ago
First Last
Great customer service! Gave a great bid and were able to get it done all in the same day. Happy with the work done. Would recommend them for sure
1 month ago
Joseph Baratelli
Shout Out to Whipple Service Champions. Excellent company for so many needs. Professional, thorough, personable. We'll be using them exclusively for our rental and personal property plumbing, heating & air, and electrical needs. Thank you Patch for all you and your team do. ????????
2 months ago
Joe J
Had an incredible experience from start to finish with Whipple Service Champions. I had AC and furnace both needing to be replaced. Chase came and scoped my house for what work needed to be done and helped me understand what I needed and was very personable. I signed that same day for a because they just made it easy to understand what I needed and made arranging financing as close to painless as you can get. I was amazed when we were able to get the system installed the very next day! Justin and Jamal came out to completely rip out my old HVAC system and install a new one all in about 5 hours. They were quick, efficient, and overall just great guys to work with as they made sure from start to finish that I knew what was happening and assured me that I was in good hands. They walked me through before and after and made sure I educated and understood every part of my new system. Ultimately, the reason I chose and recommend to go with Whipple is because of the top-notch experience with each person I worked with, the value of my purchase, and their unbeatable warranties. I would recommend them to anyone and plan on using them for all of my future HVAC needs.
2 months ago
Vincent Masten
I appreciate and thank Dennis Ewing for contacting me when I felt uneasy about the pricing. He provided an itemized statement which my husband and I reviewed and now feel better.
As Dennis says, they don't claim to be the cheapest in town, but the Best in town. Whipple has always been very quick to come to our aid over the years.
A big shout out to the installers Noe and Bridger! They were fabulous to work with. Thanks to both of them.
4 months ago
Elsie Shirley
I felt like Whipple was dishonest about their pricing. Before technician was dispatched I was told that the their would be a holiday surcharge of $69 + $55 to clear the main line. Tech showed up and discovered he needed to remove basement toilet. Ran auger through the line and cleared obstruction. I was told that the service would now be $600!!! Tech was at my house for 45 mins. I told the tech that $600 was unreasonable for an hour’s work. He said they don’t charge by the hour but by each service performed. Tech told me that I would need to take the discrepancy up with the dispatch supervisor. I called and was told they would escalate my concern. I asked how I was supposed to proceed with payment with the tech and they told me that I would have to take that up with the tech. So I was left in the middle with no resolution. Tech said he could apply some coupons and for the price down to $500 but still way too high for a simple job that took less than an hour. I would have understood paying an additional $50 to remove the toilet. But an additional $400 just doesn’t seem right. Very dishonest in my opinion.
Update*** Whipple's Service Manager called me back and said that I was charged incorrectly. They were able to go back and listen to my original call to the dispatcher. They honored the agreed upon amount of $69 for holiday surcharge and $55 for the drain clean out. He did say that there would still be a $179.50 for having to remove the downstairs toilet. Seems a little bit high still for less than 1 hours work, but I did appreciate the call back and their willingness to work towards a compromise. The service manager said he would also coach his service tech on how the charges should have been applied.
5 months ago
Sarah Faulhaber
Jordan was very professional and did a thorough job tuning up my furnace. He went above and beyond to fix a few issues from the installation of the system. He explained everything clearly so I understood what he did and what to watch for in the future to ensure my system runs smoothly. Thank you!
3 months ago
Melissa Britton
Ken Abbot was excellent service person. He was professional, punctual, came wearing proper PPE including shoe covers. He was very observant; he spotted a rust stain on the cement near our 5 year old furnace, original to the home; and then noticed a pipe that that had been installed with a puncture that had been patched with a little blue plug and tape put over it. We appreciated him going the extra mile. We will definitely call Whipple again.
5 months ago
Cindy Bencosme
I paid $180 to have Whipple Service Champions repair a leaky faucet. They did not check their work after trying to repair it, because when I checked it after using the faucet, it still leaked. This was after waiting 10 days for them to come for an appointment. I used them based on great commercials I heard on KSL. I should have checked their reviews first. I ended up waiting another 7 days for them to come back. I was treated like their mistake was not important enough to come right back, and that their technician did not make a mistake. When another technician returned to look at the leak, he wanted us to pay an additional $900 to replace the leaky faucet and match the other faucet in the bathroom. We declined and got another company to come and fix the leaky faucet within 24 hours, and they fixed it for $60. I want my money back. Based on this experience, I cannot recommend Whipple to anyone, nor will I use them again. The ads and promises made are alluring, but when the service doesn’t match the promises, there is no loyalty or repeat customers. The only positive thing I can say is that the toilet I paid them to install works great, hence the newly updated 1 star review, that would remain a 5 star review had they taken care of their mistake. It’s not the mistake that matters so much, it’s how you correct it.
5 months ago
Romas Mitchell
Derek was very personable and
knowledgeable. He did just what was needed and did not add anything unnecessary. We Would definitely ask for Derek if ever we need to call for plumbing. Thanks.
2 months ago
Kelly Malson
Curtis was very professional and completed the job to my satisfaction. He was very considerate and friendly. He followed all covid guidelines. I use Whipple for all my electrical, plumbing, A/C & heating needs.
1 month ago
Martha Braunbach
Nicholas was great! Very thorough yet quick, took care of our slowly draining sinks without issue. Definitely will be using Whipple for future plumbing needs.
1 month ago
Sabrina Schoor
Jeff, the technician, could not fix the problems but did not charge anything and gave me estimates of what it will take to fix the problems and explained why. Super courteous and super knowledgeable guy. Thanks, Whipple!
4 months ago
Sharon Ki
I'm a long time customer. Frank always seems to draw the short straw and gets picked to take care of my issues. He is VERY professional. I called last night and they were able to fit me in today to get my main line unclogged. Because of Frank I recommend Whipple Service Champions if repairs come up in a conversation.
3 months ago
Mac
Customer focused, great service. Nice to have new, up to date system. Technicians and sales people were highly trained and pleasant with all Covid protocols.
1 month ago
Valentina Azizova
Whipple is very responsive, quick to come out and always do top notch work at an affordable price. They leverage technology well to keep costs down and their employees are well trained and friendly. We highly recommend them.
8 months ago
David Valls
Austin was a fantastic technician, and he represents the company, Whipple name, and strengthens their reputation with his work. Austin relates to the.customer in a way many techs do not. Austin deserves a RAI$E.
1 month ago
Mark Mann
Austin came to my home and provided an emergency diagnostic (and shut down) as well as advice on my furnace. He was thorough in his explanation and respectful of my choice to consult with my home warranty company before turning to them for needed repairs. Chase (Manager) was great as well offering a second look at the problems. I would definitely use them should the home warranty fail to make repairs.
3 months ago
