Whipple Service Champions
Air conditioning contractor Whipple Service Champions, 963 Folsom Ave, Salt Lake City, UT 84104, United States:
220 reviews
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Address: 963 Folsom Ave, Salt Lake City, UT 84104, United States
Website: whippleplumbing.com
Phone number: +1 801-446-6642
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Latitude: 40.7680797Longitude: -111.9189471
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reviews
KATRINA WILSON
Royal was our technician and he was awesome! We had used a different company to repair a small leak (this was a mistake) which resulted in getting a very expensive estimate for a lot of crazy things. We called Whipple in a panic for a second opinion and they sent Royal over. He was very knowledgeable with the equipment we had, he ran us through the tests for the water heater, water pressure valve, etc. insuring is that we did not have faulty equipment, and recommended a few small replacements to help our system to last. We are very happy we got a second opinion and will only use Whipple Plumbing from here on out!
9 months ago
Don Howson
I use them annually for maintenance and service. Always excellent and well priced. Today we added a fix to a leaky shower faucet. The tech, Truitt, was on time, friendly, quick and fixed my issue to my satisfaction and relief. Great service on the phone and in person. Would highly recommend!
9 months ago
Deborah Mabry
COVID-19 precautions followed by this company even includes shoe coverings.
Repair was made on short notice. Done so quickly our house didn’t even get cold.
5 months ago
David Humston
Frank and his crew did a great job repairing the entire sewer line under the house. It was great that no walls were damaged.
Floor repair was well done. Thanks
7 months ago
Linda Buckland
Giving this a 3-star because the service tech was respectful and kind, and their response was reasonably fast, but everything else was "meh".
We called Whipple a few days ago to get a bid on replacing our kitchen sink that has cracked. They set up an appointment for today and led us to believe it would be a free, no obligation estimate. The tech arrived on time and was respectful. He spent about 15 minutes looking at the sink and listening to us. We asked him what options would look like if Whipple fixed it with parts we supplied compared to parts supplied by Whipple. He then spent about 20 mins preparing bids on his iPad. I wasn’t thrilled with the ~$700 labor fee to install the sink, plus ~$250 to install the faucet - feels a bit steep to me but not a deal-breaker. Something unexpected was that all the bids included a full replacement of the disposal, which we didn’t ask for. In addition there was some pressure for us to sign up for an annual membership so we could get a 5% discount on parts and 15% on labor for $20/mo. Nope, we just need a new sink.
Not wanting to decide on the spot, I asked if he would email us the bids and give us some time to review and we’d make a decision. He said no problem, and then asked if he could do a full plumbing inspection and make sure everything looked good. A little confused by this offer, I stopped him before any kind of service or inspection could start and asked if there was a fee associated with this estimate. He also looked surprised and said yes it’s $44, and that the inspection is standard. We told him what the Whipple scheduler had said about a free, no obligation estimate. He then sighed, appearing a little dejected, and zeroed out an agreement on his iPad, asked us to sign it, and left. Needless to say, we felt super awkward.
I hope this isn’t how Whipple does business; by offering a free estimate, then following up with a sales-pitch-turned-service-call hoping we wouldn’t notice or speak up. Don’t think we’ll be calling them back.
10 months ago
Joe Niall
My husband Installed a ventless gas fireplace and had never done that before so we wanted to make sure Everything was done correct and safe. So we had Whipple come out and inspect. They were on time, very professional and helpful! I highly recommend them.
9 months ago
Robert Dusablon
My toilet broke on a Saturday. I called Whipple to see if they could help me. They told me they would call me back the next Monday. I didn’t hear back from them, so I called late Monday and they didn’t have any of my information saved from the previous Saturday when I called. I set up and appointment for the upcoming Thursday. I got plenty of reminder texts and emails about my appointment, but on Thursday they tried to cancel on me, twice. I had to beg with the scheduler to come fix my toilet both time during the time I scheduled. The scheduling process was not pleasant. Finally, Frank arrived and was as pleasant as the scheduling was unpleasant. He was professional and courteous. He helped me get what I needed and was flawless and efficient installing my new toilet. Frank was awesome. Scheduling was not easy. Great deal and Frank made it worth the scheduling hassle.
2 months ago
Daniel Brown
Jake was courteous. He called because he was an hour EARLY and wanted to know if that was okay! Friendly and efficient....and took my kidding when i said, Its Jake from State Farm!
6 months ago
Joe Einhorn
Mike K. Was very professional and courteous. He went above and beyond to carefully show me the cause of the blockage and he took care to clean up nicely after the blockage was removed. I would use Whipple’s services again without hesitation.
7 months ago
Shane B
Really great work. The tech checked the entire system and suggested some need updating. Courteous, timely, fair.
5 months ago
Holly Kozera
Daniel Smith was a great technician. He helped me understand the repair he was doing on my Ejector pump. He repaired it fast and everything is working properly.
6 months ago
Alejandro Morales
Excellent technician. fast, easy service
1 month ago
Sabrina Gaudet
Whipple was fast, friendly, easy and professional when I called them. Their service contract is really good a d after all the plumbers I have used with my rental over the years, I am going to call Whipple first. They have been with wonderful.
7 months ago
John Taddonio
Two furnaces installed December 2019. Had to call next day because of install errors that prevented furnaces from coming on...it's December!
Recently had humidifiers checked because operation was following protocols. Four attempts were made to schedule and appt. First was snowed out. Second was cancelled by Whipple for weather reasons notwithstanding that both my wife and I had been out driving that morning with no difficulty. Third appt was cancelled by me after waiting until 14:30 pm for a morning appointment. Fourth appt was filled by a tech who could not address humidifier issues though these concerns had been explained in detail to the service reps. On fifth appt, finally got a competent tech who informed me that the humidifiers were not installed properly...needed a separate transformer that needed to be sourced necessitating yet another appt.
Get some service vehicles that can operate in the mountains in Winter...you had no problem getting here for the $20K furnace install and did not tell me that you can only service Park City (after install) during the summer.
Sorry to say that my experience with Whipple thus far has been very disappointing after spending >$20K with them. Their Club membership (@$25/mo) has also been disappointing.
4 months ago
Jean Atwood
Jim M was great! Very personable as well as professional. He finished the repair on our furnace quickly. We are very happy with Whipple.
6 months ago
terrijo James
Unreliable scheduling. Inconsistent communication. Overpriced service when they know that you have no other options. If you can use someone else.
5 months ago
Marilyn Seymour
Jim was great! A definite contrast from the person we had from “Just Right.” Jim was personable, honest, and got the job done. Enjoyed having him in our home and he’s won our future business!
6 months ago
Okcana Michayleva
Arranged to have a Furnace tune-up, clean, make sure it works properly, etc. The techs were on time, followed all covid-19 precautions, the one doing most of the work was in training, which was fine. Didn't need to turn the heat on , so assumed it would be fine. They did say it needed some work, a new blower motor, and a blower capacitor. The next morning, turned the heat on, and NOTHING happened! Of course the tune-up special was only $44 so I guess I got what I paid for.
Decided that a second opinion was in order, so contacted a different company, the tech arrived within a couple hours, cleaned a bunch of fuzz/dirt etc from the furnace, replaced the fuse that was the wrong amp and plugged the wires in that hadn't been replaced. He said the furnace was in good shape, didn't look to him like anything needed replacing, just needed a couple items dealt with. I hadn't told him what the previous company had said, so there would be no bias. I know now what company I will call in the future. Their price was a bit more expensive, but it now works just fine so worth it to me.
10 months ago
Tamika Smalls
The serviceman Daniel diagnosed a very difficult problem and came up with a great solution. The service required a lot of effort and was well done. I would recommend Daniel to anyone needing repair of a perplexing drain issue.
4 months ago
Willie Tillman
Awesome company with professional, friendly employees that do a great job.
1 month ago
Kimberly Starkman
Short version: took a couple tries but got it right. Good over the phone. Details below.
Had some issues with my Rannai hot water heater that my insurance company installed less than 2 years ago. Frustrating. Called whipple and they came out a couple months ago and flushed the system and replaced a valve in the house. Thought it would fix the problem but it resurfaced not long after they drove away. Fast forward to today (Feb2021) amd the reason for the 5 star review.
Spoke with Whipple over the phone and explained situation and frustration. They dispatched Ken K. to diagnose the problem for no additional fee. Ken worked the phone with the water heater manufacturer and ordered the correct part and returned about a week later and worked the problem until it was actually fixed. Then he charged me what they quoted me when he first came out instead of inflating the charge for his extra time.
It wasn't cheap between the 3 visits but Ken made the difference by actually getting to root of the problem.
4 months ago
Val Amber
Always a great company to use when you need a technician. I've always been happy with their work, price and knowledge of the services they provide. I would highly recommend them for any of the services they offer!
8 months ago
Yossi Schwimmer
I've used them two different times now and have been very happy with their services, expertise, and technicians, overall, both times.
4 months ago
White Tea
Great service from Raj. Came to do a hot water heater flush. Fast, friendly and very professional. Raj cleaned up after himself when he was done, didn't even notice he was there.
6 months ago
Marina Sinclair
Respectful, thorough, all costs known up front. Offered upgrades, but wasn't pushy.
6 months ago
joseph cox
We had Truitt and Heath install a new high efficiency boiler system in our home. They were absolutely amazing at arranging the equipment so it takes less room than the old system, and looks much more tidy and organized. If you need replacement or repair on a boiler system, these are your guys. They know boilers inside and out, and take the time to explain the system and give future maintenance suggestions. We honestly couldn’t be more pleased!
4 months ago
Honey Roldan
Robert is very efficient, manages time well and completed all of our repair requests. Fantastic service.
6 months ago
Bo Le
Ken Abbott was very professional did an awesome job extremely Kind. If I need a plumber in the future I will be asking for him!
4 months ago
Mozelle James
Really impressed with my service experience with Whipple. Curtis visited our home to provide us a quote for a home charging unit installation. He was very professional, thorough and took the time to explain the various options available. They also sent me a text beforehand letting me know the technician was on their way along with a picture and a bio. I can see why they have so many great reviews after this experience we would definitely use their services again.
9 months ago
Nobiles Ars
Sohrab and Darren were great to explain and show me rsults of my duct cleaning
3 months ago
Rene Leon
We had a main sewer line clog. Nick did a great job for us. He was honest and cleaned up after he did the work. I would use him again. He was also Covid safe.
7 months ago
Molly Wood
Excellent customer service! The technician texts and emails you to know they are on their way, so you're not waiting around all day. They also send a photo and info about the technician coming over. Practiced Covid 19 protocol. We scheduled a water heater flush and a bid for a tankless water heater. We ended up getting the tankless water heater installed that very day! Very professional and informative. Answered all my questions and very friendly technicians. Highly recommended! Loving my tankless water heater!
4 months ago
Valeria Moniz
Great service, friendly technicians. They figured out a simpler way to resolve the electrical issue while performing the job which saved me more than 50% off the original estimate.
3 months ago
rachel albrecht
They tried to diagnose why our landscape lights won’t work. Probably underground moisture in the lines, so we will have to wait until the ground isn’t frozen and wet to evaluate further and repair.
4 months ago
Miguel Rod
The technicians were super nice. Very professional and clean. The reason for my 3 star review is because after my purchase I had to contact them for follow up work that needed to be completed. And then two months after my purchase I had to call them to ask for my documents. They told me i didn't have a valid email address on file. I would have thought after spending 12k for new furnace and AC unit they would have placed a courtesy call to find out how satisfied I was. I'm happy with the actual units and installation but sort of expected a bit more in the customer service area.
11 months ago
Tim Lehto
The service tech, Derek, was personable and efficient. The product was exactly what we needed at a very good price.
6 months ago
john millwood
Bill was great. He came out on a weekend to service our furnace and came back on Monday with the needed parts, cleaned everything and got the furnace back online. He was great and kept us informed every step of the way.
8 months ago
alan nelson
I had a broken shower faucet that required a quick response and Whipple definitely delivered. They were very professional, had the equipment that was necessary to fix the problem and they were done in about a half an hour. The technician (Brian) did an excellent job of explaining the costs and how the process would work. I have used them for years and will continue to use them going forward. I highly recommend Whipple.
11 months ago
Rita laurence
RJ was our service technician. He assessed everything that needed to be done. He had to replace a broken toilet supply valve for one toilet and re-seat another toilet that had been leaking from the base. He presented several options. The one I chose us allowed us to get a new toilet for $53 more. Whipple is great from the initial phone call, to scheduling, on-time arrival, completion of work, and all of it done for a fair price. Thanks Whipple for delivering on exceptional customer service every time!
8 months ago
Rachael Johannessen
Patch and Chris were awesome for me and after hours to boot
1 month ago
Kim Mullard
Todd was probably the most helpful and professional electrician or technician of any kind I've had across 3 different states as a homeowner.
5 months ago
Oliver Karam
I called Friday night and midday Saturday (the next day) they came out ready and equipped to fix whatever was wrong with my AC. He fixed it and taught us what we needed to do to help lengthen the life of our unit. It was awesome and now my house is no longer 86 degrees at all hours of the night not to mention how hot it was during the day recently. He was also great with my dogs and my kids and was just an overall great guy to deal with. Awesome experience! Thanks Jimmy Jones
10 months ago
Elizabeth Maria
Remarkable high quality work , professional at every step of the process. Well organized company with excellent communication. Will use again!
6 months ago
Leslie Bland
Bill was our technician and did an excellent job. The company, Whipple, was easy to work with, very thorough, and was very reasonably priced. I would definitely recommend them and Bill to anyone who needs any of the services they provide.
6 months ago
Sami Humaid
Frank was awesome and addressed all of our questions. He also told us about a “Whipple Membership “ that appealed to us because our home is almost 20 years old. We will use this membership to assess our home needs moving forward. Overall a great experience!!!!!
8 months ago
Simnikiwe Mazula
Excellent work! Todd was very responsive and suggested multiple options to address our concerns. He explained in detail about the work involved with each and their associated costs. He also warned about parts availability and possible delays in the project. He then went headlong into our chosen option and delivered quality work and very attentive to details. He even explained the project progress as he went along. Excellent work. I highly recommend Todd and Whipple to at least take a look at your issues and give you an estimate. I whole heartedly trust them to deliver on a high cost complex project.
11 months ago
Samantha Stanley
Very professional and explained everything very well. Ken did a great job! I was very very happy with the service I received. Will definitely use again!
9 months ago
Devon Kane
I had Bill come out to my home and service my furnace. He did an amazing job! Showed me all of the issues and had great customer service! I will use them for everything! Great experience!
8 months ago
Cedric Barr
Replaced my Water Regulating Valve. Professional and stress free. Thanks Whipple!
6 months ago
Susie Leonard
Jacob was wonderful. Very informative, and helpful, and polite. He represented Whipple amazingly and we look forward to working with Jacob in the future. Thank you!
7 months ago
