Apple White City
Electronics store Apple White City, Ariel Way, London W12 7GF, United Kingdom:
220 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: Ariel Way, London W12 7GF, United Kingdom
Website: apple.com
Phone number: +44 20 8433 4600
GPS coordinates
Latitude: 51.5074906Longitude: -0.2208311
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reviews
Meghan Gill
I wish I could give minus stars but I can't have to give something. I walked in and was there for 30 mins but not one of the sales teams approached me but everyone around me. And once they were finished with their customer just went to the …
4 months ago
Annie Hughes
Always huge waiting time when booking a scheduled appointment. iPhone launch? Worst organisation, mixing scheduled reservation with reservation made on the spot on first come first served in the same queue = more than hour wait. Much better in Regent where I always picked up in 5-10min chrono every year.
3 months ago
Doreida Flores
service too slow... personal working are nice but waiting time is 2-3 hours no 10 minutes!
3 months ago
Msg Problem
I booked an appointment to discuss issues with my iPhone battery. They staff very quickly agreed that I needed a new battery and it was done within the hour. Brilliant service!
5 months ago
William Ho
Always crowded.. Better to make an appointment online before you visit, if you are visiting here for repairs or troubleshoot.
2 months ago
pokemon channel
Plenty of phones and tablets by Apple, feel free to look around and try the devices. Nobody is pushing you to buy. Spend all the time you need, all the devices are connected to the WiFi and you can test whatever you like. If you have …
5 months ago
carlos valdez
Unprofessional staff. They make you wait for ages!!! Either its a refund or anything to fo genius bar - they look for every reason to send you back without any help (unlike other Apple Stores) this store is a disgrace to the whole of Apple Co. with ther management, professionalism and customer service.
5 months ago
Terri Hishmeh
Alot of restrictions with covid
1 year ago
Bruce Buzzell
Good
2 months ago
Iva Mikulcova
Great service, you can get your phone or laptop repaired on the same day. Staff are well trained and approachable. Nice atmosphere .
7 months ago
Chundra Wayne
I was happy with iPhone 8, right now I have 11pro Max but Not happy with it
1 month ago
Charles LaPrade
Long cues a bit messy but nice staff
10 months ago
Laura Draganflye
If you have an appointment you'll be sent round to speak to various people to get you checked in but once you've been triaged the actual service at the Genius Bar is very good. Took in an iPhone 6 with a swollen battery out of warranty and …
5 months ago
Joe Bo
Really disappointing service from a brand well known as Apple and its store in Westfield White City. Recently purchased an IPhone X, the Face ID was not working due to a technical issue which required the attention of the Genius Bar. …
4 months ago
Guadalupe Tolama
The queue is Soooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo Long
5 months ago
Kim Sharman
It’s great, but it’s also popular and very busy. Knowledgeable staff, eager to help. Lovely products, like all apple shops.
7 months ago
Sharon Bossman
I visited this store on Thursday evening to purchase an iPhone 11 on finance. Whilst the girl conducting the reservation queue was incredibly warm and polite, I can't say the same for her colleague with the glasses who was patronising and …
3 months ago
Henry Miller
Great customer service delivered by friendly staff.
2 months ago
WILLIAM CORNISH
Very busy, and slightly confusing. I'm not sure where the line began or who I was meant to approach. I managed to find assistance but not sure if I jumped the queue. My visit was simply a refund and not for guidance or sales.
The young man who helped was very polite
5 months ago
Nicole Gauthier
Just realised they have disabled installation of apps from the app store on the display laptop models. Laptops and mac pros & minis. Big enough store with a variety of in store stock when it comes to higher end models. Most staff are friendly.
2 months ago
KarnivorusKLONE
Dreadful experience. Had to go back 6 times. Wracked up a small fortune in the underground car park where queues are so big that I missed my appointment once. Yes if you are 15 min late for a half hour slot they cancel it even if you make …
3 months ago
Elaine clark
Wait here just to be served or buy a device can be over 1 hour, clearly a marketing toolto show their srruggle sales as more desirable then they are.
2 months ago
Roy Strauss
What good can I said about this phone, well the iPhone 7 comes certify water or splash proof something I disagreed, some days ago my phone felt on the sink and unfortunately broken up I’m trying to recovery with rice techniques... but I …
4 weeks ago
Alejandrina Ayala
To think people sleep outside these stores worldwide just to go and purchase $1000+ worth of inferior software! Credit to the marketing teams for creating this uncontrollable desire amongst the masses.
I personally dont like the store, way …
7 months ago
Quentin Barnett
How slow are they? if you've booked in here you'll need hrs. Not minutes.... if you've not booked a slot don't bother..
7 months ago
bruhwhat
I liked very much this place big, more than enough staff everywhere, professionals, they are well trained, helpful and they can find solutions either in their branch or another.
6 months ago
Paula Pena
I expected Apple to be a lot slicker than this.
After reporting at the booked appointment time, I was told to wait. Nobody came near me for next 20 minutes. I had to grab someone to ask what was happening. When finally seen, I was told …
4 weeks ago
Bob Stringer
Bad service, phone brakes randomly and they won't fox it unless I pay £300. Corporate environment, no client support except some lame excuses. Feels like being in a place with sociopath's smiling at you while waiting to give you the cost for the rope your gonna hang your self with.
4 weeks ago
Greg inConway
Great deal today.
Thanks to
Michael the manager
Rong Genius Bar
Gabriel sales.
5 months ago
Ashley Morton
Airways clean and always nice. The people may not know a lot about about Apple but they like to learn. Besides at least they know what to do when there's an issue. Good store.
5 months ago
Jeffrey Harvey
Top class staff that take care of you quickly and efficiently. Impressed at how much nonsense they put up with from customers but they do a bang up job.
5 months ago
Tim Willingham
A normal apple store
6 months ago
Michael Gates
Alway bad and rude customer service. Any time I’m going there it’s just an awful experience. I was waiting 50 minutes for my genius appointment and I was having a look to some Mac book pro because I need to buy a new one. Store not busy at …
5 months ago
Barbie S
Every store have good collections
3 months ago
Christopher Bird
Shop was packed and we were going to leave as soon as we saw the masses but were lucky that a member of staff asked if we needed help as he walked past.
Technical issue couldn’t be fixed but he clarified with a colleague that his diagnosis …
9 months ago
Javi Urdiales
Apple shop in Westfield. It is small. They do not have special area for lessons and presentations.
4 weeks ago
richi rich
Although staff is helpful and try to deal promptly with set appointments, sometimes the waiting times are not satisfactory. Would like to see more help to be available with queries as opposed to sales service. Good product range available for view and testing.
4 weeks ago
Brittany DuShane
Was seen quickly and promptly, with great customer service
2 months ago
Haydee Lopez
Not a good experience for me, a real pain to get an iPhone’s battery replaced.
Two appointments and hours waiting. Eventually it was done... life is too short to deal with these people. I wonder if anyone is actually managing the store. Nothing Premium apart of the cost of the phone.
3 months ago
Randy Evarts
This place is amazing, fast service and friendly staff
3 months ago
Shawn Easton
It's worth the wait as sometimes you need to queue to be seen. Plenty of friendly staff to cater your query.
4 weeks ago
Richard Hyler
as pristine as the typical apple store but admittedly lovely staff and even had an event for children occurring when i entered
3 months ago
Eileen Spain
Repaired my Mac only to cause another issue, booked specific appointments to see an advisor but then had to wait for half an hour as 'they're behind schedule'. What's the point in having appointments in the first place if you still have to wait??
5 months ago
Jessica Johnson
Genius Bar team very helpful for iPhone 6 battery replacement, got seen quickly and time estimate to come back and collect the phone and new battery was spot on. Impressive considering how many people in there with jobs for them, but plenty of staff laid on.
3 months ago
Monika Dunphy
I had to wait an hour to be served, but the shop and the staff were really helpful
2 months ago
Saliha I
Three devices (x2 MacBook Pro’s and iPhone X Max) were all broken out of the box. It’s then taken me two weeks to book e genius appointment to have them repaired/replaced. The repair time was 2 more weeks... that’s over a month without the …
7 months ago
Maria Miranda
Helpful staff good service most of the time
2 months ago
Neal Martin
Very well organized shopping Centre and Apple Centre, friendly people and good service
4 weeks ago
Shannon Jansma
so bad company as the. new update ios 13 rewind most of the iphones to push the people pay for repairs or replace their phones and either way they will pay.
which what happened with my i phone 7 , so i didn’t listen to them after my visit …
7 months ago
Danica Swart
Just bought my new laptop from here, I've bought all my apple products through here for personal and business. Today I was served by Samuel who gave me absolute sound advice on which product to buy. Sometimes it can be a little tricky to …
7 months ago
