Apple White City
Electronics store Apple White City, Ariel Way, London W12 7GF, United Kingdom:
220 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: Ariel Way, London W12 7GF, United Kingdom
Website: apple.com
Phone number: +44 20 8433 4600
GPS coordinates
Latitude: 51.5074906Longitude: -0.2208311
Location on the map
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reviews
Janet Roach
Extremely disappointing experience. I asked to buy with finance as I did last year, but this time I wasted my time after I bring the "required document". meant well supervisor asked me to fill my address manual into the lone form, as he …
10 months ago
Juan Quintana
Great service at the Genius Bar, just a good team
10 months ago
Charo Willis
Super busy place BUT.. they’re safety measures are top notch, staff are as friendly as ever
3 weeks ago
Krittika Banerjee
Very professional and friendly team.
1 month ago
George Lis
Great customer service, staff are always very helpful
8 months ago
Gavin Thomas
Good store. Helpful stuffs
10 months ago
Robert Bastey
I’m very disappointed from the people who are working there ,nobody want to help you . But if you want to buy something you can and you can go immediately. But if you have any problems they say no time come tomorrow after tomorrow next week next year. We don’t have people or technical support bla blaaa. So Apple is sheet
7 months ago
Felicia Circosta
So organized during this pandemic. Staff members are really helpful with everything.
9 months ago
Ati T
Once upon a time Apple had the best customer service unfortunately this is no longer the case after visiting this Apple story. The worst customer Service I ever experienced.
9 months ago
Nicholas Nelson
Nice Apple store, very busy!
6 months ago
C Dp
Customer service ZERO! They dont know how to speak with customers. Extremely rude and unhelpful staff!!
10 months ago
Jason Shields
Great shop to visit, with friendly and welcoming staff. Both managers took the time to come and introduce themselves.
Lucy Ali was amazing! Answered every question I had (and I had quite a few ????????♂️) and provided excellent customer …
3 months ago
Drexell Tines
It is a very busy store but the staff are great, very knowledgable and very customer service orientated. And of course brilliant products too.
3 months ago
Ariel Rumak
Extremely disappointing experience. Asked about an iPhone X case and was told, in a very dismissive and rude manner, they delisted the phone (and paraphernalia) and couldn’t buy a case. “You can buy it on Amazon” ! Great promo!
This model …
3 months ago
Krishnaswamy Ravichandran
Dropped my computer in on a Monday, and paid for £200 worth of repairs after the Genius had inspected the computer. I was told it would all be ready by Friday, or Saturday at the latest. On Saturday morning I receive an email asking me to …
3 weeks ago
Nicolle Cole
Quick phone service . Very efficient customer service.
7 months ago
James Comiskey
Staffs are very friendly, professional and helpful. However security are very rude.
7 months ago
Lori Kinsel
Was made to feel extremely unwelcome and was almost reduced to a panic attack, thanks to a staff member, named Henry. I will be logging formal complaint
8 months ago
Ron Baker
Joke shop Full of kids touching everything, I guess thats exactly what apple want...not for me thanks
7 months ago
Sathaasivam Nandakumar
All good but busy
5 months ago
Anna Nebel
Had a lovely experience at Apple Store White City! I have a MacBook Air from 2013 that stopped charging and the team was quick and efficient in assessing the trouble. Special thanks to Trick, Richard and Simon, awesome customer service, would totally recommend!
3 months ago
Bashir Khan
Bad service at the apple store today. The staff are training to rip people off.
3 months ago
Cap Beatz
Good queueing system.
6 months ago
Gregory Fernandez
I have the opportunity to take a few lessons at the Apple Store thanks to be today at Apple lesson plan, I had a fun time and I found the staff informative and helpful.
2 months ago
P Faith
Stunning Apple store. Very friendly and knowledgeable staff
8 months ago
Linda Cohoon
I needed help with my iPhone and Tanisha resolved both issues then and there. Really amazing support and so friendly. Always happy with the Apple support in store thanks
4 months ago
Jonathan Rosa
So busy. Have to queue for a long time. They need to get a better system in place
1 week ago
vilma roxburgh
They is unprofessional don’t look to you like customer and always rude with anyone
6 months ago
Loving Spirit
Every apple store is amazing, this is no exception. There products are amazing duh. And I loved my time there
4 months ago
Diego Zas
Don’t recommend!
A lack of respect for people's time, a lot of lies about the time they are going to meet you, an absurd price for product repair, a horrible, pitiful service for such a big company.
3 months ago
Mercedes Travis
Always busy but it is a massive store so easily holds the cowds. Apple stores have a pretty universal layout it seems and while some may find this predicable it is certainly logical and easy to find what you came for
3 months ago
Olga Bychkova
Friendly staff, very helpful.
Recommended !
2 months ago
Ranjit Khinda
Sadiq is an amazing Team member. He was very helpful with my repair. He took time to clean the device out of warranty and fixed the problem very quickly. He was very professional with a great customer service. I felt truly valued. Great …
2 months ago
Heather Bob
Excellent service
3 months ago
Eliza M
Went to the store to pick up my purchase, it was immediately obvious that I would not be able to view any of the products in the store. The Express Pickup location is not in the main store. They are on two separate floors, if you want to browse the store you have to book another appointment.
7 months ago
Melanie Worthy
Even though it was busy day I got slot within 5 minutes to Genius Bar for my iPhone XR not turning. After all inspection and diagnosis I got replacement for new iPhone XR. Because the phone was under warranty. Many thanks for your kind and professionalism.
2 months ago
Joona Schukowski
Terrible customer service. Understaffed and the ones that do work there are powerless and useless.
9 months ago
Cali Huffman
It doesn't feel as spacious as some other Apple stores. Yes you can find products, try them, find out how expensive they are here too. There is also a support section at the back. Probably needs booking ahead.
2 months ago
Michelle Kramer
Had a booked appointment to pick up the new iPhone. The store was filled with people waiting for the same thing, yet we stood around in an understaffed store waiting much past our pick up time-slots. I would think that they could anticipate …
3 weeks ago
Dominique Ross
I’ve ordered the phone online and I came the next day to pick it up, the instructions were once I got there just scan the qr code but instead I was directed from table to table. They are unorganised they just point and you’re supposed to …
6 months ago
Margarita Matterfis
Usually busy most of the times. Best times to walking would be soon they open. Store could be bigger.
4 months ago
Jeff Rath
Was too packed and massive que
5 months ago
Patrick Mayoh
Friendly staff who weren't behaving like Apple drones. Was able to quickly get what I needed
3 weeks ago
Rolf Turk
Always queuing ????
6 months ago
Troy Lanegrasse
Really great customer service. I’ve noticed that my camera wasn’t very good and they immediately gave me a new phone :) I’m really happy
3 weeks ago
Demetri Patrick
After paying a lot for a product I was expecting better costumer service. The gentleman that Served me was nice and keen but the girl he left me with was awful and she completely ignored me. Her excuse was she had to deal with various …
2 months ago
Andy Pang
Amazing and on time customer service.
8 months ago
Julie Baker
Great shop if you're looking to pay extortionate prices for a very inferior product. Do yourself a favour and look elsewhere. Samsung might be a good place to start.
3 months ago
Derrick Doty
A very big thank you to Alex Milea for his customer service and kindness. Great experience
3 months ago
Shane Richard
Moody rude staff. A totally confusing and irritating experience to fix a broken piece of Apple hardware only after 18 months. Incredible they do not take debit cards for deposit for return items. Shoddy experience.
2 months ago
