Apple White City
Electronics store Apple White City, Ariel Way, London W12 7GF, United Kingdom:
220 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: Ariel Way, London W12 7GF, United Kingdom
Website: apple.com
Phone number: +44 20 8433 4600
GPS coordinates
Latitude: 51.5074906Longitude: -0.2208311
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reviews
Doug Smet
Great customer service.
3 weeks ago
Rae Hill
Great store, great service but very busy almost all year. Best times to visit are during week days and on non holidays.
4 weeks ago
Corona Jr
No need to go anywhere else.
5 months ago
Nicole Gonzalez
The place is appalling. None of the staff make eye contact with anybody unless absolutely necessary. Was told to wait in the corner like a naughty school child for the return of a phone and after asking three times what was happening …
2 months ago
Scott Wyatt
Spent 15 minutes on hold trying to get through to the store, call gets taken off hold and rings waiting for someone to answer the extension, then they answer and hang up straight away when they are bored of listening to a ringing phone. …
3 months ago
Romas Mitchell
Friendly n efficient staff
8 months ago
You Dinglbrry
Very rude and inattentive. The store is SO HOT and musty. It felt like a swamp and smelled like sweat/body odor. Ugh. You guys can do better, you're freaking Apple. Extremely disappointed.
2 months ago
Paul Valentine
Excellent service...very professional staff.
Really good service. No messing around. ????
Bad point....waiting time
4 weeks ago
Janie Johnson
Apple is great but quite crowded and long queue.
8 months ago
Lorrie Hamlin
The god most awful shopping experience I have had the misfortune to suffer.
I went there to buy something, was then told to que, then told to wait by the product table and someone will come to me.
No one did, so it took me about 40 minutes to do a simple transaction.
I will not be going to any Apple shop again.
Buy online!
2 months ago
Marco Arrieta
Soo bright
7 months ago
Cheng Xu
Its not the same anymore. You have to make an appointment now
7 months ago
Romy Dhillon
Not into Tec But looks great
9 months ago
Geeta rani
Great Place for your IPhone and IPad needs. Great Customer support
4 weeks ago
Melanie Clawson
One of the busiest apple outlet in London. Every customer service executive is busy in serving the customers during evening hours and weekend evening hours. Best time to visit in the morning.
2 months ago
Scott Briggs
Abysmal staff with about as much customer care as great white shark! Apple "Genius" staff could not help me after waiting for an hour after my appointment was supposed to commence. I would HIGHLY recommend NOT going there for anything.
3 months ago
Lenore Riegel
Smart
1 month ago
Arthur Edamov
I pass through that place and go all the way back home.
2 months ago
Cheryl Poplin
Very bad
2 months ago
Ronnie Day
The service isn't that good at all you could be waiting for hours and no one will ask you if you need help
10 months ago
Veronica F
The best shopping centre in London.
3 months ago
MINNIE JIMERSON
Ms.Ran was very very helpful.
8 months ago
George Antonov
They were busy as usual but surprisingly helpful and handled my problem to headphones I purchased really well, they sent the headphones back and I am waiting for replacement as I didn't have them very long but they were faulty.
2 months ago
Arianna Bourgeois
I had gone to the genius bar to ask about my faulty airpods, 20 mins later I came out with my airpods replaced for free!!!
Super nice and helpful staff, 5 stars!
2 months ago
Mack Millian
Very helpful and knowledgeable staff, however I had to wait 30+ minutes even though I had an appointment
3 months ago
Daniel Pejchl
Great service! I had to stop in to get my phone repaired while on vacation. I dropped it and it was non functional. The only problem was that I had to get on the plane the next day to go to my next destination, which didn't have an Apple …
4 weeks ago
Joe Einhorn
Offering products at the top of the market price-wise, trying to be the Maserati of technology, sad the customer/aftercare service is the equivalent of a dodgy used car dealer. Prices are rising and customer care is dropping substantially. I had an absolutely abysmal experience in this store.
3 months ago
Melody Grubaugh
Busy, messy and difficult at times. They may also fail to complete your repair or work within the time they advertise.
This is an example of where Apples open-plan design and discrete personnel work against them. IT can be difficult to …
2 months ago
Victor Gomes
Definitely the time to go: weekday 10.30 am. Almost nobody in the store and yet there was an awkward moment when to employees argued over who wanted to help me the least. Once that was decided, nice service, though.
4 weeks ago
Jt Myers
The staff was very friendly and helpful through out process. When they did repair the device, they offer a replacement within 5 minutes.
3 months ago
Erum Hyder
Great shop with friendly staff they will help you and advice you!
2 months ago
Christopher Lord
Superb - faulty iPhone XS screen replaced within the hour under warranty. Not many manufacturers can offer this level of service. Just make sure you book an appointment first as they are very busy, especially on weekends.
9 months ago
Eric Coile
It’s nice
7 months ago
kathy reider
Had an appointment for a battery replacement on my iPhone 6, arrived and was asked to wait for another member of staff to come out to me. After waiting 20 minutes I asked if someone was coming and told someone would be out soon. After a …
3 months ago
Mathew Mcgeary
This store was like a Sunday market, so many people, you don't know who or where the and if you find you will definitely be standing in the wrong queue. There are no sign or indication of where to go you have to jump the to ask direction. This not a store review product review.
3 months ago
Nirari Barm
Appalling service. Came in on the Saturday as my MacBook Pro needed emergency repairing as it would not start up (and I use it for work) and I was told to come back 5-10 minutes before the opening time on the Sunday as I couldn't be seen on …
3 months ago
Dave Lofthouse
Perfect place to visit for shopping Apple products or to find out something in the Apple Genius bar. The Apple service agents are really helpful here and there are a lot of devices and accessories to look at. Mostly the new models are also …
9 months ago
Sarah Bsisu
Best not to go once a new iPhone is launched. It will be like a million people queuing up to buy fish in a fish market.
10 months ago
Ryan Sasil
The store is over crowded. When you need to speak to a staff, they either pretend they didn’t hear and walk away or blush you off by pointing you to another colleague. Don’t waste your time here, repair or buy online.
2 months ago
Atika Ali
You have to wait to be servied
7 months ago
Michelle Anderson
Serious attention Apply should pay to this store. The guys thinks it’s up to them where to change or not the faulty items. For me one of the stuff told me it’s not going to be possible to exchange your phone and spent nearly half an hour to …
5 months ago
Matt Mallion
Very busy but they dealt with my laptop repair very quickly at the appointed time.
2 months ago
Sarah Cunningham
You’re waiting for a new phone for about 4 hours and when you ask the stuff for some informations they’re not helpful at all. My opinion is that for the price you pay for their products you should get a better service.
5 months ago
russa roy
Another great apple store with informed staff. All the latest Mac book pros, ipads, iPhones, mac pros, imacs and accessories
2 months ago
Braden Butts
Very big and very crowded but excellent service
2 months ago
Stephen Gowler
Great team and great service! They have a clever system of waiting for the specialist they just give you the approximate time and taking your number when specialist ready you will get a text 15 minutes before that so you don’t need to wait …
7 months ago
Tamim Belal
Is Muhammad Shah new to this country. Does he not realize that more than 50% of "customers" inside the Apple Store are not actually intending to buy but are simply browsing. If you actually want service, surely it is common sense to be …
5 months ago
Heather Nichols
Very friendly staff and quick service. Well done guys.
3 months ago
lucy higgins
Arrogant and absolutely not helpful. Developed a strong negative feeling towards the brand.
7 months ago
Joe Foogs
Had a perfect service, had an Apple Watch as a gift and Stuart, friendly guy and helpful, wished me happy birthday. My man, keep up the good work.
4 months ago
