Embassy of the Republic of Poland
Embassy Embassy of the Republic of Poland, 47 Portland Pl, London W1B 1JH, United Kingdom:
220 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: 47 Portland Pl, London W1B 1JH, United Kingdom
Website: londyn.msz.gov.pl
Phone number: +44 20 7291 3520
GPS coordinates
Latitude: 51.5208013Longitude: -0.1455447
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reviews
Lastgal NJ
It does what embassies do.
1 day ago
Dexter Thompson
In one sentence: "Stuff are really bad".
1 month ago
Ivy S
Appointment? Do not make me laugh! Have a felling even North Korea embassy in more client friendly!
7 months ago
Ray Levy
The most embarrassing place I have ever seen especially visa department. People who work there are enormously rude and unhelpful. Lady from visa department had completely lack of knowledge about most simple thing. I have been put for a hold for hours , finaly lady picked up and couldn't answer my one easy question and sent me to their website. Moreover , my friend who is not polish got an appointment and was serviced by a lady who can not speak English???!!! and was not able to provide him any information. I am feeling embarrassed as a Polish to have that much disgusting Embassy . Hope that gonna be changed , however I doubt .
6 months ago
kind panda
This place smells of the eighties and a scent of communism is present in the air.
Seriously though, not only had to wait a month for an appointment to renew the passport, had to pay extra, because I'm doing so in London, but also had to wait another hour there after being issued a ticket.
Oh, and it took over a month to actually receive the passport.
It's like they're stuck in the eighties; seriously.
Staff was OK, but the place is a joke.
4 months ago
Sharanya Selvam
So rude customer service! I got a lecture after my question!! I need an answer not a lecture so rude!!
6 months ago
patsy mayer
Very good service
3 months ago
arshi mahajan
very good embassy 10/10 sevice love being polish TEAM VIRTUS PRO 4life
4 months ago
juhana kopperoinen
I was trying to get hold of someone from employees on the phone to ask about advise with regards to my stolen ID card, however the phone seems to be off even if they should be actively receiving calls from 8:00 AM. Probably someone highly professional didn't care to log on to switchboard this morning. Shame, shame, shame.Please start your job on the time, as people are waiting for your help !
7 months ago
Michael Ethier
As described in previous reviews the place has got and absolutely terrible appointment booking time and pretty much never pick up the phone... To get an answer through an email is almost impossible too... From my experience with 2 embassies of Poland I assume the issue is common for Polish diplomatic and consular services.
Due to similar service delays or lack of thereof I guess it's heavily dependent on underfunding of those and it seams to got much worse since the last government (PiS) took over.
6 months ago
Erin Foster
Could be orgenised better. Inside the building feels claustrophobic. Would be nice to have a new Polish Embassy.
4 months ago
Andrew Kind
The web site info says , the Embassy is opened. When i called there was a nice message that it does not work today. I m wondering who are they here for? And who pays them their daily bread, taxpayers I assume, isnt it?
10 months ago
Marketa Hradilova
Great reception, marvelous finger food.
2 months ago
Ozren Gojan
Stuff were really unprofessional and rude.
1 month ago
Shabnam Khan
Maybe they started reading the customer reviews, because my experience was very smooth. Didn't wait too long after my appointment time. Was in and out in about 15 minutes and got my passport back exactly 3 weeks later.
4 months ago
Dylan White
How do non-EU citizens travel to Poland??? Cant book an appointment online. Can't get through to anyone on the phone. Purpose of my intended trip is for a mate's wedding which is beginning to look likely that I will have to miss it due to what appears to be a non functioning embassy. Not a good impression Poland.
6 months ago
James Pipp
Absolute disgrace. Phone number if fiction - never gets answered. They never reply to emails. Website and booking system is a joke.
Whoever is running this "business" deserves to be sacked. And good luck working in private sector - that would be like a cold shower for all "management".
7 months ago
K Frost
As a Polish citizen I’d like to express my dearest apologies for every single person that had to pay a visit to this unfriendly place. Keep in mind that Poland is not like this place and that polish nationals are treated by the embassy staff in equally unprofessional and rude way.
Shame on you polish embassy staff!!!
7 months ago
justin baca
The staff are incompetent and provide confusing and misleading information. They say when asking questions- i am not sure, I don't know. No point to make an appointment as you get to the small humid office crowded with people where you need to take an issued number then wait. When my number appeared on the screen after 40 mins from my assumed appoitment nobody wasat the counter! The not confident girl finally approached after keeping me waiting another 15 mins then started advising with her voice like a mouse, reapeting I am unsure, i don't know we are just indirect consulat. Shocking and unacceptable.
5 months ago
Kaki Kak
Dictatorship!
8 months ago
Scott Carroll
This place is a joke. No wonder Poland is in such a bad state if it is represented by a bunch of retarded lazy morons. Online booking appointment will give you a nervous breakdown or heart attack.
3 weeks ago
Nick Haddad
Impossible to book appointments, unhelpful staff members, don't reply to emails, don't pick up the phones. Disgusting!
6 months ago
Jared Tait
I applied for my passport today. No problems at all taken you follow instractions from their web (i.e. be early, have all documents and photos ready, take your number and fill the form properly). I have been seen 20 mins after my scheduled appointment but again, according to the website, it is something to expect. Whole process took less then 10 minutes. Go with a smile and they will smile back :)
6 months ago
Velvet Royal
for past month, I am trying to speak to someone to check what documents I need to re-new my expired passport. Everyday I keep calling, every day I send emails -no luck . Terrible service. Absolutely no respect for its people.
It is quite embarrassing. I would not give any points except I must otherwise it will not be accepted. Even Zero is to much..
3 weeks ago
Sharon Odum
Awfull service through the phone as well as the website, people are being rude through the phone, when I am trying to get an appointment for passport, and they are no use of help, the website to book appointments was no use everything is taken every time. Someone do something with it because I need to go back to Poland to sort out my documents and I can't do it with an expired pasport.
5 months ago
veka alx
Total absurd, same queue for adults and little babies.
2 months ago
Keyshanda King
Horrible experience. Confusing booking system, rude security officer and completely ineffective operation system. I was served 2.5 hr later then scheduled appointment. Luckily I am a local so it was just a waste of time, I feel really sorry thinking about people who have to travel to London for the appointment. Unfortunately could not avoid them if you can stay away or go somewhere else. I was renewing my daughter's passport and went to POSK office which is much more organised, but this location is available only if you apply for a child passport.
3 weeks ago
Qwest Andrews
Absolutely useless staff , disorganised customer service..Rude assistant who patronising at people, and doing this front of the rest customers waiting around! UNPROFESSIONAL MANNERS SHOULDN'T BE ACCEPTED AND TOLERATED IN SUCH A PLACE, WHERE PEOPLE SEEKING FOR HELP AND ADVICE!!
3 weeks ago
Pamela Rogers
The very worst service you can expect. Shame
8 months ago
nadira martin
Everyone was so helpful! Thank you for a smooth experience!
6 months ago
Jeremy Davis
getting appointment mission impossible. Welcome to poland.
3 months ago
Joe Filbeck
If I count the worst first 3 place in the Uk, it would be;
1. Poland Embassy
2. Poland Embassy
3. Poland Embassy
3 months ago
Sheldon Mccoy
Useless
6 months ago
qasem farahi
OMG thousands people in queue for poll
4 months ago
L Dean
Phone lines are switched off during office hours. This is very unprofessional.
3 weeks ago
Grazel ABSALON
Disgrace!! You can call number hear useless message and be disconnected. You can also try booked your appointment for weeksssss. Booking system is a bloody joke. Emails are never answered. We need passports for May and Im loosing hope, worst place ever, shame!!
4 months ago
piano songs
I need to apply for a new passport but It is not even possible to book an appointment. Several days ago I had this: "there are no available slots, try on 13.02.2018. On that day I had: "there are no available slots, try on 20.02.2018".
3 weeks ago
Christina Mendes
What a disgrace!!! Horrible ! Need to renew my sons passport. Booking system is a bloody joke. Emails are never answered. WFT is wrong with them!?
4 months ago
Keith Plasse
Good place but long waiting times
8 months ago
litty gang
They don't take calls. No way to get help or advice. Shame! Shame! Just fed up with them and speechless.
3 months ago
Alisa Wing
terrible services, unprofessional attendants, no availability, full of burocracy, lack of services.
Feel ashamed to be Polish
8 months ago
Alicia Longest
The worst experience ever.
1 month ago
Wayne LB
Poor service.
3 months ago
debbie haskell
It is not possible to book an appointment to apply about a new passport. We are trying and trying....
4 months ago
Terissa Humphrey
The man who was doing the security check at the entrance got very irritated when I told him that I didn't understand what he said because I don't speak Polish. He eventually repeated in English with a very rude attitude looking at me with an angry face.
10 months ago
John Anderson
I keep trying book any slot for new passport, but never ever had any available. Not surprised if they work only 2hrs daily.
4 months ago
dipal patel
No answers during 2 days
6 months ago
David Sturm
I am British and trying to find out how to renew a child's Polish passport. After several attempts to call this embassy and their messages to say continue holding, got a message after 25 minutes of holding to say my call could not be taken at this moment and to try again later. Very frustrating!
What a disgraceful, unhelpful and inept organisation!
7 months ago
Chris Setterholm
They're not answering phones, not replying to emails. Absolute disgrace.
4 months ago
Irit Bashan
Poland
3 weeks ago
