Embassy of Lithuania
Embassy Embassy of Lithuania, Lithuania House, 2 Bessborough Gardens, London SW1V 2JE, United Kingdom:
218 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: Lithuania House, 2 Bessborough Gardens, London SW1V 2JE, United Kingdom
Website: uk.mfa.lt
Phone number: +44 20 7592 2840
GPS coordinates
Latitude: 51.4896038Longitude: -0.1310604
Location on the map
Get directions
reviews
Mouner Saab
Visited Manchester embassy and not happy with the sevice , I had appointment booked and came early , however I needed to wait 20mins longer for to the served. Customer servise horrible and needs improving.
Impossible to book an appointment time , because the service it is slow and not organised at all.
1 month ago
Barry Richardson
Terrible. There are no appointments for passport newels. No replies to emails, or phone calls. What on earth do they do in that building then?
1 month ago
Heidi Ferring
151 call tryes and lines always bussy:) Fantastic.
5 months ago
Donna Brading
What service they don't have service there. Waiting list for appointment none. Never ever. AVOID
2 months ago
Jules Metheney
Have been using it for years,always good service.My partner who is not Lithuanian obtained passports for our kids there,and was really impressed by the whole experience.
3 months ago
Rebel Marshall
All perfect. Friendly and polite stuff. Didn't have any issues to book an appointment, I got my passport after 2 weeks.
3 days ago
Kriss Foley
I try registering my son to change passport online, but all days is busy. Not a good service.
3 months ago
Kintessa Redmon
Grateful for all your help and impressed by the speed of services.
8 months ago
Nadezhda M
To book an appointment it's like to book a visit to see The Queen!! They always busy, all dates are booked. I don't understand why we have embassy in London if its impossible to get there.
2 months ago
Don Slater
Appointment booking system is a joke. Even when I have contacted them to say it must be an issue with it, not anyone is interested to respond. Sometimes it is way more easier to fly back home to get things done...
2 months ago
Mykel Lie
Would be usegul to have a bin in a waiting room. It wasnt very clear where exactly you should be going to so it could be better marked whats on lower level and whats on top level.
Otherwise all good.
3 months ago
Jered Haedt
FIX YOUR WEBSITE!!!!
IT'S NOT WORKING!!!
No chance to book appointment for notary ????
16/10/2020
Tryed to book appointment for notary
NO CHANCE DROPPED PHONE, not even listening!!!
Website not working!!!
Trying to book for a months
d
Discuss!!!
9 months ago
Heather Bonarirgo
Very nice service. Friendly staff. Thanks
10 months ago
Marcus Svensson
Everything was perfect, just like always no toilet paper, typical Lithuanian style in public institutions.
8 months ago
GG Bailey
Please ensure, that your officers get proper training about UK procedures before advising people.
I needed to change my driving licence and was requested to pay the fee of a certificate that DVLA do not need at all. I wasted 50 pounds and more than month of time. In the end, I have to repeat the application and pay another fee with the right authorities.
Please, do not misguide people and do not advice about the formalities, if you are not quite sure.
4 months ago
Dewayne Perrigo
Very professional service and very helpful. Thank you
2 months ago
Santiago Puerto
Registration for a visit is a joke, keeping an eye for 1 month already for available spot, no luck. Checking everyday morning, day , evening. Useless
9 months ago
Tiffany Ramsey
emailed them and they rang back, all sorted.
5 months ago
Colin Fletcher
Never had any problems with the employees or the service they provide. Pleasant, quick and professional customer service. I would however suggest avoiding the embassy during summer when it gets incredibly busy. Get your things sorted beforehand if possible.
5 months ago
alex lemaire
Exemplary Service provided, as great as it's Country Lithuania, marvelous.
11 months ago
Dmitry Dik
Really poor customer service, the staff are unknowledgeable and not willing to help. I’ve been in contact with Irena Stankuviene in regard to my passport being mistakenly sent to the migration department in Vilnius. The document was returned to the embassy by DVLA , the embassy by default sent the document to Vilnius migration department in Lithuania instead of contacting me first. Apparently the reason why the embassy had to send the document back to Lithuania is because I am still registered (declared place of living) in Vilnius, however that makes absolutely no sense as I’ve lived in England for the last 6 years, I work here, I studied here. So why wouldn’t they send the document to my actual address or at least try to contact me first. I contacted the embassy and was told that the only way for me to get my only personal identification document back is to wait for the quarantine to be over and then go to Lithuania myself and pick it up in person. I enquired why the passport cannot be picked up from the embassy if I live in England, didn’t get any answer to my question. Eventually this staff member stopped answering my e-mails, how unprofessional! She didn’t provide any extra support or explain why the embassy are not able to retrieve my passport from the migration department in Lithuania. I thought the main job of an embassy was to help their citizens in a foreign country?! To sum up, really extremely disappointed with the lady’s attitude towards their work. If they cannot be bothered to do their job, they shouldn’t be there in the first place!
2 months ago
Dustin Hollingsworth
Great service, keeps you updated us much as they can,answered all calls and all emails, even send email once all was done just to inform. Keep in mind they are just few people and has high demands of calls and emails and they are doing they best they can! Thank you❤
4 weeks ago
Rochelle Soyemi
Hey guys. Thank you for your work. However it's about time you expand the place. It is always quite crowdy and inefficient. At least air conditioning is working perfectly during today's hot weather, nice! Good luck and all the best!
2 months ago
William Brooks
What the heck is with your booking system. Given time slots for 2 weeks, in one hour is gone.
2 weeks ago
Shailesh Saigal
Very good
3 months ago
Kellen Cooney
Very good service, staff working perfectly. Really fast I get my passport.
2 months ago
Erin Ferguson
Been there recently for passport renewal and received great customer service with the smile. It looked a very busy place, but people who works there are doing their best. Everything was clear and professional. Got passports back with in a week. Thank you x
5 months ago
Mike Harms
Efficient, polite and well organized service. Made our day. Thanks ????
5 months ago
Yvonne Tucker
Very helpful staff, fast service,
11 months ago
Charles Lewis
Not very ok. Front door closed, only the side entrance. There is little room full of people, changing their passports. No possibilities to get any useful information. So, not go there, better email them or use Google search.
2 months ago
Monica Kelley
To get passport changed I had to register 3.5 months in advance. Which is the only major fault. On a day of appointment waiting time was less than 10 minutes. Just over 2 weeks later I received an e-mail saying the passport is ready. Pick up was quick too.
5 months ago
S S
Good
1 month ago
Rachel Ratcliffe
Useless booking system! It's impossible to book an appointment and the phone is constantly engaged or call just cuts off. I have been trying to get in touch for one hour with no luck!
8 months ago
Audrae Escobar
Quick an efficient.
I lost my passport and had to make AGP urgently, I arrived and in an hour left. Everything was quick, great and efficiently.
Service is much much better than 5-6y ago (last time I visited it).
Loved my experience.
3 months ago
Kyle Mikota
Very helpful and polite staff. Passport and visa service entrance from John Islip Street
4 weeks ago
Robert Jergensen
Easy and simple
6 months ago
Krasen Zahariev
Not sure why so many poor reviews but my experience was excellent, great costumer service. I was changing the passport, new one arrived in 1 week! Very impressed! Keep up the good work!
4 weeks ago
Colin Wolfe
Never answering phones. Waiting time no less then 45 min ( wen booking) . N never call me to say my passport is ready to collect. Been there on Monday they where close nobody on a phone or even auto answer to say that they are close this days n this ours. Sitting there as a prime ministers n doing “0” service !!!
3 months ago
Peter Deleon
I was rather surprised. Both electronic and customer service provided at the consulate itself worth 10 points. I have booked appointment online which was very simple and straight forward.
The person that served me (right on time by the way) at the consulate was very nice and pleasant and provided all information needed. It has been ONLY TWO WEEKS and my daughter’s new passport is with me! I understand that it is rather an exception than a rule but I'm very please with overall experience
6 months ago
Damon Sampy
Trying to get an ancestry passport and not helpful one bit.The person who answered the phone spoke no English but spoke in English .My Grandparents were born in Lithuania and feel not helpful
4 months ago
Clay Baker
It is like we are farm animals in a barn. No proper seating! Had to wait for 1,5h for a passport collection which actually took only one good minute to proceed. While it should feel like coming home, going to Lithuanian embassy is something I wish I could avoid for ever!! There is plenty of room in the main building of the embassy, but well, I guess, Lithuanians are not worth it...
7 months ago
Pammy W
Was a bit anxious abaut my trip to Lithuanian embassy after reading all negative comments.But can say was very impressed how helpful ant professional members of staff were . No chaos all well organised, and in very calm, polite manner . Had a very good experience .
2 months ago
Ruthlesswill
How do i book an appointment if the calendar for the booking form either doesn't work or is fully booked until the year 2030..atleast thats how far I've checked.
2 months ago
Bryan Sands
Great service. Really nice staff. Short wait.
5 months ago
mark olson
Embassy of Lithuania is a travel and passport building for Lithuanian heritage people, or Lithuanian citizens. The waiting time is, however, ridiculous, as me , my mum, brother, and sister had been waiting for 2 hours, we were called, and the man we saw asked us to fill in a form, and then wait for 2 more hours! But, on the otherhand, the play area for kids is rather decent, and was able to occupy my brother for a while. The building inside is quite refurbished and looks new, and the people who come here create a friendly environment for the other people. For these reasons, I am rating this place three stars.
6 months ago
Will G
They don't answer phone calls and you have to wait up to half a year to get your passport renewed. Ridiculous.
2 months ago
Michael Mahnken
The staff in this establishment need training in basic manners and respect. Impolite, demanding, rude, no regard for anyone's feelings. They talk to you as if you are farm animals. Empathy levels and people skills of a zombie.
4 weeks ago
Anja Beekamp
I could not believe how rude was the person who was dealing with me. Asking question and then talking over me before I could even answer or try to explain. Sarcastic comments several times have been made towards me. I felt I was in some sort of interrogation in the police station rather than in the embassy that supposed to be helping it's citizens. Once it became clear that I was missing a piece of additional document I could see that the member off staff just wanted me out ASAP however I asked how to go about it to get the document that I needed or if she knew at least where should I start. At first she said several times she didn't know then to further my confusion she gave advice which was absolutely MISLEADING. I don't mind to get additional documents that's not the problem, the problem is the way I was spoken like I was a 5 year old, 0 respect, incredible arrogance and rude. At the end I was told that I should just go to Lithuania and sort everything there. There you go that's how much they actually care about doing their jobs.
4 months ago
Dennis Donovan
Have been trying to renounce my Lithuanian citizenship- it has been 3 weeks just looking for information. I found the embassy staff rude, unhelpful and rather incompetent- I got 3 different answers to the same questions! Gediminas in particular- just directed me to a website when I asked whether Lithuania complied with EU Free Circulation of Public Documents regulation! And when I phoned the embassy to clarify, they said I should “listen to the email” (????!!!!). The service and competence of the embassy probably only meets the Soviet standards, so do not expect much.
6 months ago
Virginia Velasquez
Was calling 15 times during the day and no one answered. How to understand these? Not responsible at all
3 months ago
