Embassy of the Czech Republic
Embassy Embassy of the Czech Republic, 26-30 Kensington Palace Gardens, London W8 4QY, United Kingdom:
119 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: 26-30 Kensington Palace Gardens, London W8 4QY, United Kingdom
Website: mzv.cz
Phone number: +44 20 7243 7908
GPS coordinates
Latitude: 51.5094625Longitude: -0.1935219
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reviews
LeeShin Looa
Almost immediate answer for the phone.
Thank You very much to helpfull lady on the phone. Unfortunately I need to hang out as my flight was ready to go but she helped me a lot. Sending regards.
1 month ago
Alejandra Espinosa
Smallish but easy to locate and friendly staff.
3 months ago
Cherie Wilson
I have had no problem with the service. Each time I get in touch the response is prompt and staff are professional and polite.
1 month ago
Sandrine Duchateau
It was my third visit to the embassy in about 10 years and as before it went well and smoothly. Arranged appointment for new passport (old lost) by email. Embassy took two weeks to answer my email but it was expected in the difficult times of current situation with pandemic. Straight in after arrival, all staff was polite and pleasant. Shame I didn't take the name of staff who assisted me - helpful, so I could give her a nice compliment here. People expect too much and therefore low rating from some. It's embassy, not a hotel or entertaining organisation to expect huge smiles and warm welcomes
5 months ago
evan edison
Resuming Czech citizenship and getting a Czech passport was a slow process but my visits to the Consulate were never a problem; highly professional and courteous. Get there on time, have your papers in order, and all will be well.
3 months ago
Gary Brooks
I needed to change an expired passport , I wrote an email to book an appointment, within an hour I got reply with the confirmation date and time.
On the actual appointment I was seen immediately. Ten minutes later I was out as everything has been done.
The passport has been issued exactly after 4 weeks so super quickly
Nice, polite and friendly staff.
Don’t really understand to the lows ratings as it’s nonsense.
8 months ago
TL Wallace
Great support was provided by Head of Consular Section in urgent case when I got in difficulties and immediate actions were required. Thank you for all of your help!
6 months ago
Taylor Baylor
Really fast and professional very much appreciated
2 months ago
John Halley
Tried to get in contact for 2 months. No response whats so ever to my emails, nobody ever picks up the phone when I call. Went down during their 'walk in' hours, and wasnt let in as I didnt have an appointment, which I cant make... Because nobody responds to anything. Useless
6 months ago
Victor Pagan
Awesome service. Quick and organised!
10 months ago
Shareen Franklin
Always very helpful and accommodating. Couldn’t recommend more.
6 months ago
Tim Harwell
What a smooth experience today! Needed to change a passport so I wrote them an email to book appointment. Within an hour I got reply with the confirmation. I got there at requested time & date and I was seen nearly immediately. Ten minutes later I was on my way out...
Nice and polite staff ????????
Strait-forward service ????
1 month ago
Corbett Clark
Warm and friendly staff with hardly any waiting line on both occasions I went. All information and documentation pertaining to the renewal of my Czech passport was accurate and easy to complete (give or take 4-6weeks was the timeframe). I don't understand the low ratings?
1 month ago
Duane Sanders
I can't really complain! I needed emergency passport for myself and my son. We got next day appointment and that was between Christmas holiday! They are really strict and not mega friendly, but I got what I needed without any problems. Thanks to the Czech Embassy employees we were able to go back home for New Year. So thank you!!!
6 months ago
Rayane Tanouch
Worse embassy ever seen in my life they not answer phone they not answer email they not respond to people they got awful service
2 weeks ago
adrion gunning
Excellent service and very straightforward. Thanks
11 months ago
Andriy
I don't know what happened before, but things definitely improved since last reviews. I had a good, professional service today. All the staff was very helpful, friendly and efficient. The whole process went smooth and easy.
3 months ago
Scott Kent
All good as Always ????
8 months ago
Shonda Monette
Always happy to help Thank You
11 months ago
Domingo Alvarado
Went for a drop in appointment, friendly and helpful. Thanks Eva
1 month ago
Rose S
Sure there is space for improvements but if you follow the instructions and actually read what they say you will get exactly what you were told. Does it take long to make some documents? Yes and they would always give you a worse scenario estimate - I usually got everything much faster. Do you expect "meet & greet" of 6* hotel (Where you pay not little money for it)? Then forget it, their job is not fun to deal with frustrated people leaving everything to the last minute and hoping for miracles. Yet they were always polite, friendly and always helpful.
With attitude of some people going there (for whatever reason) I actually admire their patience with them.
Do you know what is the booking system for? I am sure it is not to come late. Yes it takes me some time to get there as I am not from London, but with a little bit of planning and making some time reserve (you never know what can go wrong) it is fairly easy to make it in timely manners. As to communication I must admit I don't really have any experience via phone - I always use email and I always get the answer. Not always straight away but again you usually get auto-reply which gives you an estimate.
1 week ago
leslie entwistle
Amazing friendly warm place with perfect system to be serve by very professional team . I am very excited and glad for all incredible work from all at The Czech Embassy at Nothing Hill Gate .
1 month ago
Sherry Ward
Great communication, swiftly arranged an appointment for my DD’s birth certificate. Very helpful stuff and great location. Very pleasantly surprised how efficient the Czech consulate in London is.
1 week ago
Shariq Ansari
Very helpful team
6 months ago
Ryan Bush
I felt in a communist country! Discriminated, disrespected, they are rude and rush. There is no kindness at this place in any level. Hope I never need to came back there!
1 month ago
C Campbell
Awful experience. Unprofessional employees. Being full of themselves and using their authority to make you feel like second class citizen. I just hope that they will open new embassy elsewhere to make me feel confident with any thing I will come to discuss with them. I do not recommend visiting them in London at all.
5 months ago
Debra Pereversoff
To be honest after reading these reviews I was quite shocked. I can’t complain at all!! People at the embassy were really friendly, helpful and really pleasant especially mrs kouskova. Excellent service by email and in person.
2 months ago
Rich Palmer
Awful experience. After being emailed to collect a long awaited documented and then waiting for ages in an overheated room to collect it, I was then told that they couldn't find it. Unbelievably poor organisation from an embassy.
5 months ago
Colton Strohl
Ive been trying to reach this embassy via my mobile phone between Monday and Wednesday this week between 9am-noon. I called at various times in vain, It was "busy" or I was put on hold which didn't go anywhere. Today, Thursday, I called at exactly 9am when they open and I was left on hold from that very time till noon (!!!!!!!!!!) without being attended to, I know sounds unbelievable! I'm not sure what's wrong within their system. It's easier to reach the White House then this embassy. Alas I'm not shocked there is such a low rating.
Good luck.
6 days ago
Denise Groat
Very unprofessional people work there, arrogant and rude. Arrived 10. Minutes late due road work I have call them and leave message I'm run late. The way how they spoke people is shocking.Also absolutely ridiculous is they know all your name and details about you - but we are not allowed to know they name.
3 months ago
Liz Libby
Lady on phone need to fix her attitude. Very unprofesional.
3 months ago
Stephen E
This is not Czech Republic it is PEMEX Republic. Despite all the big fuss about Czech uprising against communism and bla bla freedom and democracy all was sbout few mafia men to buy few diesel german cars... PEMEX owns the police, PEMEX makes the laws, PEMEX set the money rate, PEMEX is more untouchable than the Czech president. Welcome to the PEMEX Embassy in London.
1 week ago
Joanna Majka
Service is very slow I end up to £50 for my nursery cause they run 1.5 hour late what a ridiculousness
1 month ago
Mari Mari
If you need to call this place they'll keep you on hold for over an hour before they even put you through. We've recently spent over £20 on 2 calls just to get through to make an appointment. Not exactly an advert for the country and their administration/ efficiency. Invest in a different country.
6 days ago
Andrew Pike
Its a consulate not a McDonalds or Starbucks people!
Not sure if you ever been to any other consulate but there are far worse. I had to deal with them on multiple occasions and there was never a problem, they were helpful and polite, always replied promptly. Yes waiting times are long and could be improved
3 months ago
Paul Whalen
Would rate 0, but not an option...how can you be calling from 9am - 12 pm, day in/day out and your call is not answered (in 3 hrs).
No answer to emails either, except automated reply that my email has been placed in the queue and will be answered within 6 working days....sent my 1st email 30th August. This must be the most ridiculous service I have ever experienced...anybody knows where to complaint further???
1 week ago
ravi kavita
Open just one hour afternoon for picking passports. We traveled from far after work, were stuck in massive traffic, I was 10 min later. Somebody were waiting in the car with my baby but when i entered embassy the lady behind the desk would not have it. She let me wait for over an hour. No understanding what so ever. I asked her politely, please i have baby in the car but nothing. The customer service is terrible!!!!! Why open one hour afternoon only? Why one person working here only? That is absolutely redicilous!!!! Worst service i have experienced in long time!!!
7 months ago
Malcolm Hardy
very long waiting time even paid to get through on the phone especially morning or lunch time even if you are not in the queue they just leave it ring.
building like prison.
very rude staff
no more comment cus they would be so nasty
6 days ago
John Bauer
very good service although it takes a lot of time because they are busy
1 week ago
Jennifer Busone
Getting a criminal record form is horrible. You have to go all the way down to London during peak weekday time (meaning the train costs are sky high!!) just to get a piece of paper!
Why is there no online option in 2017?! Not everyone in the UK lives in London or can afford a £130 return train ticket to get to an appointment, not to mention a day off from their boss.
Old fashioned and crappy service...
1 week ago
mike corssen
A bit hard work to arrange a meeting, try to call 5times or send an email. It works. But location is good and also the stuff was very helpful.
8 months ago
Tony
I renew my passport on 3/7. And get it by 3/8
The stuff working there are so friendly and helpful
Very good
4 months ago
Charles Epps
So long process, bad email service and no number to call for help.
Plus inside building I really felt like in prison.
Would really appreciate some kind of improvement.
6 months ago
Nick Smith
Staf is OK and have knowledge to do their job. I am satisfied with the services because they are not waisting anybody's time. It is Czech's culture to go right to the point and it is without English graces but staff is not impolite. The European culture is not to demand respect but to earn it.
6 months ago
Makayla Thomas
This is the worst embassy I've ever heard of. It took 7 months to get the birth certificate and passport for our baby.
My son has dual citizenship so the other passport was done in 2 weeks and birth certificate in 1!
The staff is rude, no one answers the phone, and emails are answered after several weeks.
I hope that i will never need their emergency services as I doubt that someone would even answer or help in any way shape or form.
I envy the Slovaks, their embassy, and the services they get there.
5 months ago
Aaron Staytrue
Rada bych touto cestou podekovala pracovnikum ceske ambasady v Londyne, zejmena pak pani Alici Navratilove za pomoc pri reseni meho problemu. Hlavne jeji vstricnost a nadstandardni ochota poradit mi s postupem mi pomohly urychlit byrokratickou masinerii, nastavenou ceskou legislativou. Dle meho nazoru, pri poctu pracovniku ambasady delaji co mohou.
Na Ministerstvu zahranicnich veci jsem se primlouvala o navyseni poctu pracovniku londynske ambasady. O problemech vi a vedeli a to je tak vsechno, co jsem zmohla.
I'd like to take this opportunity to say thank you to all employees of the Czech Embassy in London, especially to Mrs Alice Navratilova for her exceptional willingness to help me resolve my issue. She helped me speed up the process tremendously (which normally takes forever thanks to the bureaucracy of the Czech Republic).
In my opinion all employees of the Czech Embassy are doing maximum to help everyone, the problem is that there are not enough employees.
I contacted the Ministry of Foreign Affairs of the Czech Republic and suggested that there should be more employees working at the embassy in London. They have heard complaints before, (they are aware of these issues) but they are doing nothing about it!
6 days ago
Alex Moise
A real throwback to the days of communism and making work for the sake of making work. Three seperate trips from the Midlands just to renew a recently expired passport...have these people not heard of Royal Mail. They make you an appointment, confirm it by email then claim you don't have an appointment when you turn up. Difficult to get through on the phone and they want 7 days to respond to an email. A paradigm of inefficiency.
Inside the Embassy is reminiscent of a 1970's Job Centre with no public toilet and indifferent staff. The building itself resembles a Soviet concrete office block and is the only embassy I have come across that doesn't fly the national flag outside so visitors can more easily spot it.
5 days ago
Giuliana Grossi
Nice and helpful staff
6 days ago
Beth Kelly
I thought embassies are supposed to help the person with their application rather than trying to find even the tiniest detail with their application to reject it immediately.
The person behind the counter miscalculated less than 90 days between the date I requested to travel and the expiry of my Residence permit. She proceeded to reject my application right away without even looking at my papers...
It took me by shock initially because I thought she was right, and I was worried that I will have to miss my sister's wedding in Czech Republic. I realised 2 days later that she miscalculated, and I had 91 days left between my travel date and Residence expiry.
When I chased them about this, they replied with a generic quote from their site...
8 months ago
Andreas Apostolopoulos
Suck, suck, suck.
Try calling them and you will get no answer. They always send you their response email af the end of the busniess day and most of the time it will just be links to their website. Even if you ask a very specific question it seems they do not know the answer. And when you actually go seem them they will tell you, you don't have all the paperwork because a paper was forgotten or they don't have enough information. Even after we tried calling and emailing them.
We've been to the Czech embassies in Chicago, New York and this one. And this one next to the Chicago one is probably the worst.
10 months ago
