Embassy of Thailand, London
Embassy Embassy of Thailand, London, 29-30 Queen's Gate, South Kensington, London SW7 5JB, United Kingdom:
171 review
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: 29-30 Queen's Gate, South Kensington, London SW7 5JB, United Kingdom
Website: thaiembassy.org
Phone number: +44 20 7589 2944
GPS coordinates
Latitude: 51.4984499Longitude: -0.1799416
Location on the map
Get directions
reviews
Reid Hopkins
Brilliant efficient work from the team. They have been very quick and understanding during the COVID pandemic. I have had to make 2 adjustments to my flights and each time they have been very understanding and issued me with the correct new documentation right away. 5 Star service.
3 months ago
Chris Schneider
The team are so helpful, extremely fast and diligent, and gave me advice on every question I had. Thank you so much for your hard work!
1 month ago
William Holland
Thai Embassy of London has a Very Professional and Pleasant Thai Embassy Officer. Ms Annie/ Thai Consular Dept.
Thank you for your assisted me during my registered back to Thailand in September 2020, your advice is so much value for me a many of Thais who need help and support during this dififcult time. It only goes to show how dedicated you are in wanting to help people to achieve the best for them. I and my family could not have done it without your great advice.
Thank you to you again , Annie and to all Thai Embassy London Officers.
From Sunee Sangangsumalee and Family
9 months ago
Steve Prusia
Very helpful staff
I bombarded them with so many questions regarding visas and coe form and they were patient and always willing to help out.
Little word of advice, it's usually best to email, they will always get back to you.
3 months ago
Vadim Ponomarenko
be very careful with the sequence of little actions you do to attempt to travel to Thailand from UK. The website where we can book appointments in person lacks information on whether this service can be used in times of restrictions from government. Also, I have been calling 2 days ago to try to find information which when given were unclear. Although the staff are very nice and respectful, they have to update their information and warn of any delays.
5 months ago
Bangsters
ABSOLUTE JOKE........Spents hours calling them and they never answer the phone. When you visit at best they do the minimum they can to help whether you are Thai or English. You would think an Embassy is a professional body to help and assist. Not the Embassy of Thailand, London.
4 months ago
John Madden
Good and polite staff but slow in responding to applications for travel
2 months ago
Eutimio Rojas
Great services! Staffs are very helpful and polite. Thank you all hard work that Thai embassy staffs has put on. Very useful information on websites and quick responses for all enquiry.
6 months ago
Tom Mazur
Warm welcome and explained information quickly guiding through the next steps brings a good feeling while cooperating together. Thank you ???? Blessings from UK
3 months ago
albii Rozay
Truly aweful experience. Followed instructions on their website in order to obtain our sons Thai birth certificate and passport, filled in forms, did photos, booked appointment online. When we arrived the reception is on the basement level of the building down a very narrow and steep set of winding steps with no lift or provision for buggies or wheelchairs.
We have our son in a bassinet buggy and our 2 year old in his buggy so we struggled with the help of strangers to get to the bottom of the steps which are very dangerous.
As we entered a member of staff was directing people and told us to take a ticket and wait in line with everyone else even though we had a booking. We asked about the passport cost and was told it was £40 but they only accepted cash! I had to leave my wife on her own while I walked around for about 30 minutes looking for a cash point, on my return my wife had been seen and I was informed that they won’t do the passport because the baby needs to have their eyes open so they can take a retina scan! We told them he had his eyes open but they weren’t interested. Asked how we could travel to Thailand without his Thai passport they told me that we would need to book tickets, return to the embassy in London and get a temporary Passport. Absolutely ridiculous.
So after following their website to the letter, spending over £100 to travel to embassy, hours in the car with the kids bored and upset, all we achieve was handing over a form which can’t be done online and can’t be done by the post. This couldn’t be any more convoluted if they tried. Also taking cash in the middle of a pandemic when every other area of life is taking card to prevent transmission is a joke. I literally hate having to do anything with the Thai embassy, unfortunately we have no choice if we want our Thai/British kids to have dual citizenship.
Only use if you really have to. They really need to modernise, move into 21st century, and have better physical access.
8 months ago
Rere Shanice
Extremely unhelpful when trying to get my daughter's Thai birth certificate. Didn't answer my questions, emails were unprofessional, the person didn't know what they were talking about.
3 months ago
Joel Valenti
Terrible service!! Call take almost as hour still no body asnwer very poor service!!! I never want to come there if I not have too, after years and years still get exactly the same never get any better!!
7 months ago
Maribel Martinez
My experience was good service polite staff everyone I have been to go see them for documents.
9 months ago
Andrea Farris
Great service,
1 week ago
Billy D
There are very good service and control with social distance and more comfortable and friendly all the staff.
Just little bit delay for time to queued but that ok.
9 months ago
Steve Jaramillo
Well organised, courteous and professional. Very helpful gentleman on the door who provided some useful advice.
10 months ago
Linda Gadde
Great service, very quickly seen, good communication and friendly, helpful staff.
10 months ago
ANDY Francis
Very friendly and Quick Service Thank you.
4 months ago
John Harris
Great friendly service , very polite and courteous staff.
Would highly recommend.
10 months ago
Dave Wynne
Excellent service. Lovely helpful friendly staff.
8 months ago
Thomas Scott
Easy to find, easy to park, clean and efficient inside. In and out very quickly.
1 month ago
Briana Bennett
40mins on hold... Terrible service.
Edit: tried again the next day and was on hold for 1h18 mins with no answer despite being in the "queue".
Unacceptable phone system.
Will not call again
8 months ago
Carissa Stone
FOR THAI VISAS: You no longer need to take physical passport photos or the form. They'll only take your documents (flights, bank statement, accommodation bookings, passport photocopy, actual passport). You also need to apply online the day before.
There's a printer on-site and you have to go downstairs into a little room where you take a number and get called to a desk. There's a friendly woman helping out people in the room and once you're called it's less than 5 mins. Just make sure you paid, have all your docs, and aren't rude, and you'll have no problem!
1 week ago
SM Mukherjea
Just applied for visa and certificate of entry. The staff are professional and friendly, especially considering the pressure they are under. Thank you all for your hard work. ขอบคุณมากครับ ????????
1 month ago
CRYSTAL KING
Extremely grateful to the staff in the embassy
I had messed up my visa application and 2 people spent nearly an hour helping me to correct it
9 months ago
Sarahis Campos
My family (THAI) and me have always had excellent service and extreme politeness from everyone at the embassy God save the King.
2 months ago
Niki Pothorski
after waiting in line for 15 minutes they answer phone and cut you off
6 months ago
Pooja Bajpai
Had a slight problem with a retirement visa. My fault. Phoned embassy and spoke immediately with a lovely lady who sorted it all out and approved my visa there and then.
Massive relief,
Thank you.
1 month ago
Adam Fishel
Great Service always from the Thai Embassy. As someone who is married to a Thai Citizen and has Thailand as my second home I often need a visa for Thailand. Although this process has got slightly harder over the years the speed and efficiency of the Embassy has always been superb. I posted my passport and documents on Saturday (they would have received it Monday) and it was back with me on Wednesday. The service has always been this great over the last 8 years.
1 month ago
Destinee Fulk
Online application is a joke... took 4 hours and many people helping me. I even had Thai speaking friends help and still was impossible. When I needed to call the embassy no one picked the phone up. All in all I was on hold for 2 hours throughout the day. Finally got hold of someone and straight away put me on hold again. Defiantly my last time in Thailand....
1 month ago
Vinod Kumar
Tried phoning , never picked up , kept in queue, if need more staff , there are plenty of people unemployed.
4 months ago
Hammurabbi
Nice service very quick i do for what I come
10 months ago
Lawrence henderson
So far so good.....
Rang them up because i had an issue, the woman was knowledgeable and knew exactly what to do
Now to go to the embassy tomorrow, will report back
1 month ago
Mike Hamilton
Excellent communication from start to end, brilliant service. Not sure what all the negative people expect. It's a busy place, they are a busy team. You go in there, get what you need done and leave. If you want big smiles and laughter go watch the circus
2 months ago
Kara Waters
I was at the embassy over a year ago and they provided the service that I needed - renew my Thai ID - with a warm welcome, polite manner, and willingness to help and get things done without delay. I thought they did a very good job.
Today, April 20, 2018 I went to the embassy to apply for new passports for myself and family members. Once again, the appointment was at 9 am and the four of us got through the whole process for new passport within 1 hours, faster than expected and with no issue. The three embassy staff whom we met today were quite efficient, helpful, and did their tasks quite well. I want to confirm that my two experiences at the embassy were excellent and the staff perform their jobs very well. Note that before I went to the embassy to get what I need, I made my appointments online via the embassy website. I read all instructions and prepared all documents as requested and shown on the website for what I need to do. If I have a question, I would call and write email to get what I need to do before going to the embassy. Please also note that the embassy is not a commercial business entity or a Call Center. This is a Thai government office! Be respectful!!
6 days ago
Blanche Neige
Took 10 days from start to completion
It takes time and check check check your submission
2 months ago
Chelsea Byers
After e.mailing four times with all i need to go to thailand (no responce)
Phone many times but no answer
Very fustrating as i really need to talk to and official person about my COE ITS ALL I NOW NEED FOR THAI COURT CASE
9 months ago
Steven Chabot
Ignored my request for advice, they suggested me to contact the Thai embassy in the other country that doesn't have Thai embassy. Seriously?
4 months ago
Rebecca Jenkins
50 minutes waiting still no pick up very poor service!!!
4 months ago
arthur efantis
Nightmare...don't bother calling as they just don't answer! New online application is not working properly. Trying to complete and send for the past week and error after error. Anu idea how else I can apply for a visa?
3 months ago
Mike Edwards
The RTE were exceptionally helpful in supporting our unique case.We found contacting via Facebook (as oppose to email & phone) that we got a very prompt reply. Staff were knowledgeable & helpful. The F2F appointment was quick & turnaround time good.
Thank you for all your help which means our daughter is now a Thai citizen.
1 week ago
Denise Meyer
What an UNPLEASANT visit!!! I have been travelling from 2008 and been through lot of paper work - never seen anyone treats their customers like that.. Terrible, terrible, terrible!!! She likes to come back to you if you have been rude when you are simply asking a question. Please, you know which counter I am talking about - chill out!! it's not the end of the world. Please be welcoming and help people with love and politeness - it does cost any money. Thanks
3 months ago
Audrey Reif
Sent all the necessary documents via post (which I would recommend as opposed to physically going there), visa was returned in good time. Trying to get through via phone is near impossible though. Tried a few times and was left waiting for a long time, eventually gave up but called back on an off chance and got through to them, the staff are short and unable to explain in much detail but you’re able to understand the gist of it. Emails they don’t really respond to.
5 months ago
Megan Purdy
website is a PAIN!! but had no issues at the embassy. Visa was ready the next day.
3 months ago
Derrick Lomax
Just can't get to speak with anyone. Phone constantly engaged or rings out. I know how busy everyone is but this is a brick wall!
6 months ago
Jeremy Sailing
Excellent service.I applied for a Visa and had a few questions Very polite knowledgeable staff A very quick turn around for the Visa.
6 months ago
Meet Jhatakia
Very bad service. Staff was very rude, I had all my papers ( which are too many by the way) and she basically dismissed me, threw my papers and told me to come back tomorrow because I didn’t have a photocopy of my passport ???? what embassy doesn’t have a photocopier??!! She didn’t even look at me she just kicked me out! How is this supposed to encourage tourism to a country that lives off it? Next time I’ll just book my holiday somewhere people are treated with respect.
1 week ago
Ryan Murphy
Terrible . I was extremely shocked when i eventually got through. I was so surprised at how rude and how much they did not care about their job and the people they were talking to. It was quite scary. It was like they didn't want to talk to you. I had to phone them many times and put on hold 4 times . It was so disconcerting that they were so rude and didn't want to talk to you and help you. I truly dislike making a complaint. I am really not the type of person to make a complaint but I really wanted to make a complaint but the state of their customer service I didn't think that it would make a blind bit of difference. ..absolutely shocking .
2 months ago
Holly Bees
Impossible to get through on the phone. In a queue for 30 minutes then I just gave up ...
1 month ago
Axel Nafthal
Thank you RTE for all of your help! When I had trouble filling in the online application, you kindly advised me by email and telephone.
I apologise on behalf of the woman shouting at you on 11/07/19! She wanted to be a teacher however could not figure out how to fill in the online application, troubling indeed.
For all future applicants of visas, please have your s**t together before you waste everyone's time at the embassy.
Thanks again Visa Officers, take care :)
3 months ago
