Currys PC World Featuring Carphone Warehouse
Electronics store Currys PC World Featuring Carphone Warehouse, 94-98 Oxford St, London W1D 1BZ, United Kingdom:
220 reviews
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Address: 94-98 Oxford St, London W1D 1BZ, United Kingdom
Website: currys.co.uk
Phone number: +44 344 561 0000
GPS coordinates
Latitude: 51.5161416Longitude: -0.1350443
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reviews
Judy Shuttlesworth
Super friendly
7 months ago
Quirine
good value
2 months ago
XiaoMeng Di
Nice store, very helpful and knowledgeable staff
5 days ago
Jennifer Joseph
Nice workers, happy to help
8 months ago
Mike Dee
Good staff. Not many items
2 months ago
Art Torrez
Came in there willing to spend up to £1000 on a suitable laptop.The staff were stood around no one would help me,one girl came over to help and then walked off and was talking to a colleague so rude!! I managed to get another guy to help but he just wanted me to buy the most expensive so he could get his sales targets up it’s a bit of a joke really.I will buy online and research the product myself next time
2 months ago
Lashonda Annison
Plenty of staff but in my experience buying apple products they were lacking knowledge or enthusiasm.
10 months ago
Rafael Adams
The force you to get the care plan even if you say no 3-4 times. After that, you need to call to cancel each care plan for each product. Bought two laptops, had to call twice and the service is horrendous. I highly recommend you buying somewhere else.
2 months ago
Rebeca Mata
HP computer they put in public for sell when i ask can i buy it they said to me out of stock if you guys no sell items do not put in public if i cant buy it what is the reason for see it .
7 months ago
Diana DOUGHERTY
They were unhelpful and I had to walk out because none of the available CSR bothered to help at all. Absolutely useless, were too preoccupied talking amongst themselves.
2 months ago
charles rollins
Half full of items... in a really bad shape.
3 weeks ago
Kannan Ramasamy
Well, this might have been a one time thing but I recently purchased a laptop from them and while finalising one, I asked the sales person if the model I am buying has backlight keyboard or not, he assured me that it has, the demo piece that was there doesn't have it for some reason but my laptop would have it and I took his word for it, but to my surprise the keyboard was not backlight. Idk if he said it just to make the sale or he actually didn't know about it. If it's the former, I really think PC world should do something about it and if it's the latter, they should better train their employees.
2 months ago
Jose Cen
Bad service here. Left waiting for ages. Then they didn’t honour an online trade-in deal for a new Apple Watch as their system was out of date. Said they could try to send a service request off and I could try again in a couple of days. I went directly to the Tottenham Court Road store (opposite Warren Street station) and they were much more helpful, honoured the online posted deal and I walked out with the new watch 10 mins later!
4 months ago
coco mnz
Absolute deceit. Bought a Dell Inspiron 13 5000 and the machine is barely capable of running Windows. Both PC Curry´s and Dell washed their hands and the most likely reason is because both knew this but still had to move stock to consumers like me.
I won´t be buying a Dell ever again, that´s for sure, but also as a former chooser of PC Curry´s, won´t ever return there and have become an advocate against this brand. Not so much for the poor computer, which can happen, but for the lousy and deceitful customer experience.
2 months ago
Vicki Rosenbaum
Placed an order online and collected in store 30mins later. Only place I could find at last minute to buy a Playstation 4. Lucky to have this store!
2 months ago
kevin garcia
I bought a £250 pair of headphones that don't work. Tried it both on my laptop and my phone, the connectivity is not working.
They refused to exchange it, 250 pounds in the trash. Nice.
2 months ago
Peter F
If you want to buy Microsoft computer, avoid doing it with PC WORD, they sold me faulty computer on the 19 Dec, when I went back to return the computer they ask me to keep it for few more days, the problem seems to stop but mostly because I hardly used it, when I went to put all my data in the computer on the 7th February 7 weeks after buying the screen started to flick and then the computer went dead, I went back to PC WORD in Fulham, and they ask me to go to High Street Kensington because they were closing down, in High Street Kensington the manager said he was happy to change it but that they didn't have it in stock, they ordered in Oxford Street storage but I was shocked when they also said they can't do anything about apart of sending it to repair and that it will take between 4 to 6 weeks. I have refused to send new computer to repair, as it was not my fault and they should exchange it for new one under the law Customers Consumer Rights . The 3 branches drove me crazy , so rude some of them, lying in my face , and Arrogant s, specially the manager in Oxford Street, I told them that I will contact Customers Consumer Rights, which I did. I also went to Microsoft Shop in Oxford Street as I did not know where to go, PC WORD phone line was impossible to talk to anyone,Microsoft Store in Oxford Street, have agreed to exchange the computer, we were both shock they did not do it and that they look in to it,I was getting charge £10.99 monthly for a service for Customer support agreement but they don't really provide anything, Microsoft told me the computer is cover for 1 year already from the day of the purchase, and that it was no need to pay as they can check any issues for no charge for one year, PC WORD ASKED to go and ask Microsoft to resolve the problem!!!so why I am paying the £10.99 then? as they couldn't do it. On top of that, the person who sold me the computer added in my bill, £213.99,anti Virus which I never asked for, I have already mine that expiry in 08.2020, set up which I did my self, and knowhow cloud. Thank GOd I checked my bill on time and i got refunded £213,99 for the extra charge and received apologise. I have lost my trust on them,NEVER EVER I WILL BUY FROM THEM AGAIN, they are very fast to take your money but when is an issue they all hide. Disgusting
2 months ago
Henk Berkhemer
Dont serve curry at all i was starving
10 months ago
Emily Wiles
Miss sold a SIM card online and though promised money would be refunded by going to the above shop where they said the funds would be sent “in a few days”, have never received. Shoddy, avoid.
10 months ago
Kendra Schiebout
Came in today to buy headphones. I expected to walk out and was ready to spend the £300 to make a purchase. I left disappointed. Nobody seemed to understand the product enough to answer my simple questions. I told them I’m ready to make a purchase if someone could help. Their response? Maybe I can ask a friend who owns a pair.
2 months ago
Terrence Rothman
Rude staff ....
2 months ago
Marc Kroseberg
Been few times, consultant Man very informative and helpful.
4 months ago
Julie Palamar
I reserved a Thunderbolt 2 to Ethernet adapter online to collect from the Oxford Street store same day. It turns out that they didn't have any in stock but didn't know this. Told me to wait, then "just get one off the shelf" - which there were none. Then I was told to go to the Tottenham Court Road shop, which I did. None there. Called the Oxford Street back and they said it should be ready to collect, so I walked back only to be told they didn't have it.
3 months ago
Sydney Dawson
This is one of their flagship stores on Oxford Street. But it certainly doesn't feel like it. They have the entire second floor dedicated to home electronics and photography. I'd personally like more laptop & computer stuff.
1 month ago
David Rosania
There was 5 people standing around doing nothing while I had to watch the person who was helping me assist his colleague put a bandaid on his very minor wound. The guy who was helping me was helping me was new but the manager could have been more helpful and maybe, oh I don't know, administered first aid instead of talking. I was exchanging my phone and she was very condescending/unprofessional in how she delivered the return policy ... I quote " we'll do it this time but no more changing your mknd, you hear?" .... Then she went back to chatting with the staff. I'll never come back here that's for sure
2 months ago
Harpreet Bawa
Poor service with a incompetent and stubborn staff
7 months ago
Christina Scorsis
Saimah was very friendly and helpful when I was choosing my new laptop. Thanks!
2 months ago
John Smith
Too many staff pestering me with questions regarding my needing of help. I am looking at a thing. If I have a question about the thing I'm sure I can bring it to you or Google it. In one 5 minute visit I was approached by three members of staff, all otherwise idle. Please allow me to browse in peace.
3 months ago
Mike Miniaci
I am frustrated that the company discriminate the People how work less then 3 years in Uk, I work kegal I pay my taxes and cos I am here only 2y.7 mounth, I am discriminated! I Can't pay my New computer finance!
4 months ago
Konstantyn Kylymnyk
Browsing or buying, staff here are helpful and displays are good. Deals to be had for the bargain hunters
1 month ago
david vallejo
Loads of shops to look around.
Cafes available.
Modern looking with toilets ect.
4 months ago
Bree White
Stock-wise its great, but the staff seem to always be avoiding eye contact with customers, so its hard to get service on the shop floor. I buy new headphones from here pretty much every year.
1 month ago
mahesh agarwal
Helpfull staff
8 months ago
Abhinav Bhadauria
The most RACIST store I’ve ever been to on the Oxford Street. It closes at 8:30pm but stops us entering at 8:15pm. Interestingly, all the western customers are allowed to enter after 8:15, but only us (Asian customers) are stopped at the gate. Such an impressive store that we will never visit again.
4 months ago
Paul Santoleri
You want to buy pc, ohh sorry we haven't it.. really???!
4 months ago
Bigbiz Len
I got a very lovly speaker ..and a fantastic price and lovly people helping me. Very happy...
1 month ago
Anas Daghmoumi
Higher prices than available online at various retailers. Useful in a pinch. Staff are un attentive and seem to be playing on their phones while you wait for them to notice you. Seems to be a high staff count for customer numbers.
1 month ago
Yaseerah abdulmumin
Absolutely useless... Ordered and paid online for a item to be collected in store and the item never turned up at the store the next day... Advertising online is false. Naz at the store was rude and not helpful at all, kept me standing around for 30+ Mins while she was just on the phone and I was waiting for a refund. Don't bother, currys don't care....
2 months ago
Dejarion Fleming
This shop has a excellent range of computers, laptops, mobile phones, televisions, radios, speakers, cameras, household kitchen items and so on.
4 months ago
jaslynn Delgado
Staff very helpful. They give you advice on what to buy
2 months ago
Sahil Jain
Lovely people!! There manager shoyeb were very friendly too. I bought a phone and a case too..
3 months ago
Sean Sciaccotta
Good customer service. I would like to especially commend the young trainee called Siraj, he is really passionate about his work.
2 months ago
Keith Floyd
A very good place to spend your monies in tech items.
A massive challenge to return items that are faulty or broken.
Prepare yourself for first a long wait at the tills and don't expect very good customer service as the stuff is overworked and after mid day they loose the interest in helping the clients.
3 months ago
Stephanie Nicolson
Great store but poor service. The clerk in Westfield send me half way through London to the store at Oxford Street with the message that the Oxford one had the product I was looking for. Wasn't correct.
7 months ago
Jasmine Mower
I came in for a refund and they told me they wouldn't do it because they were too busy and asked me to come back another day. It should be illegal for them to refuse a refund.
7 months ago
Alex Bowles
I took my Hp 360 laptop to be repaired here 14.12.19 a visitor to the UK. I left on 12.1.20. This store lost my laptop I left with nothing. Their customer service - atrocious. Their policies to customer highly unfair. I give them ZERO STARS
2 months ago
Buffy Minkler
Good staff and stock variety. More focus on mobile but good array of laptops options. Including gaming.
3 months ago
Alice Camp
I have to give a high score to reward the staff for their patience in handling my unusual and time- consuming method. Currys PC World has a good range of gadgets and home appliances, with regular bargain deals.
3 months ago
Alex Alexeev
Now I know why people are moving to online to shop for electronics . It's retailers like this. Really poor customer service . Won't be going to this store again
2 months ago
Jessica Beckman
Shop as a shop ok, however sales people,total mess, luck of product in stock. Biggest problem- sales people.
2 months ago
