Mountain America Credit Union
Credit union Mountain America Credit Union, 4325 E Southern Ave, Mesa, AZ 85206, United States:
99 reviews
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Address: 4325 E Southern Ave, Mesa, AZ 85206, United States
Website: macu.com
Phone number: +1 480-985-2268
GPS coordinates
Latitude: 33.3932965Longitude: -111.7380897
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reviews
ANDe Demetriou
Tellers have always been very friendly, helpful and courteous. It's nice to walk into the bank and be greeted by all employees. They may not know my name, but they greet me like they do.
4 weeks ago
Brad Azevedo
I greatly appreciate all the help with every branch assistant that I ever dealt with at any branch of mountain America credit Union.
2 weeks ago
Carolina Cantrell
I've been with macu for many years now. It was honestly not a choice it was macu taking my student loan but having no locations around me at all (they had 2 locations at the time) . Then I moved to the east valley and they became my bank. 1st I will say the general customer service at the Utah center used to be lacking, but their rates, services and in person experience was always stellar. I have no issues in the recent expansion which says a lot. I had switched over fully to them as my full time bank. So over the last year I had been trying to change my auto loan over to them and I couldn't do it then but I was able to now because the market and not only did I have the best experience with Aaron fielding and tori Bartholoew I could not recommend taking your business here enough. Every bank wants your loan. They want your interest payment but I never feel like that with macu. I hope this reaches some higher upper big dig guys because Aaron was so efficient so helpful and I learned not everyone gets a survey to fill out. I did not get one for him. But he was top notch.
3 weeks ago
kevin hall
I was very pleased when I visited Mountain America to make a loan payment. There was no wait time and my transaction was handled courteously and efficiently. What a great experience in these days where much time is spent waiting in line for service!
5 months ago
Heather Branch
Great service. And very friendly customer service employees. It seems that they were trained well.
2 months ago
Jared Mullen
Love mountain america credit union they have always been very professional and friendly and willing to help with all my banking needs.
2 months ago
Kaitlyn McElhaney
A good credit union! Friendly people, knowledgable and efficient! The rates and services are on track with the community. They are very helpful with all money decisons! We are satisfied. We love Connie! Try it out during a promotion , you will be happy that you did!
9 months ago
Danielle Brown
I WAS TREATED WITH RESPECT MANAGER AND STAFF WERE THE GREATEST I'M VERY HAPPY THAT I STOPPED IN HEATHER IS THE GREATEST. IF YOU ARE CONCERING A NEW BANK I WOULD CHECK OUT
MOUNTAIN AMERICA CREDIT UNION.
3 months ago
carl reynolds
Mountain America Credit Union is a bank that cares about their customers. When I go in for a transaction I get fast service from a person that knows what they are doing. I also get good service when I call the main Branch for information on our accounts. # 1 place for all your banking needs.
Nelda Bensley
8 months ago
Ashley Woods
Absolutely the best credit union and branch manager! The friendliest staff and always a pleasure doing business with them.
9 months ago
John Barrow
Don’t bring any business to these guys. They don’t care about there customers. Have never been treated so bad in my life.
8 months ago
Molly Wright
MACU denied me a $13,000 auto loan with more than 20% down because I have a mortgage. But it’s okay, desert credit union gave me $17,000 with less down and a better rate.
9 months ago
Simnikiwe Mazula
Jason From Mesa branch went above and beyond to help us with our loan. We were searching for a vehicle and he helped us figure out finically the one that would work for us. Great experienyand we are new to the bank.
9 months ago
Vlog City
Worst bank ever! Called 5 times in one day to verify a check and they can't seem to figure out how to do there job. Wasted a complete day on hold over 5 hrs of phones calls and guess what they locked there doors 5 mins before 6.... Closing my account and canceling the 8 grand in checks I deposited!
4 months ago
Carlos McGee
Customer service is always top notch
1 month ago
mckenzy manheim
Great customer service and in providing advice plus products to reach our financial goals!
9 months ago
Nixy
First bamk I found...lol
5 months ago
Andrew Kurtz
Mountain America is the best by far, Great customer service, Always get taken care of right away. Thank you all at Greenfield & Southern
9 months ago
Wouter Toet
I'm not sure if this is the branch I was dealing with but overall my experience with Mountain America was a complete nightmare. I applied for a student loan for medical school which I start my Respiratory Therapist program in 2 weeks and they were not helpful at all!!! They were all over the place with my application and it took days for me to get a hold of someone to help me with this loan. Also when I tired to add my grandmother as a co-signer they totally downed played it and convinced her not to do it! This experience was very stressful for me since i start school so soon. I was to a point where I canceled everything with this company and I will definitely not recommend this place if you're trying to get a loan for education. They obviously done cherish the value of students trying to make a difference.
2 months ago
Harold Monroe
I have had numerous strokes, parts of my brain removed, had my organs signed away and have been considered a warm corpse. Despite being completely disabled with great cognitive deficits from this, the people at this branch take care of me every time. Thank you everyone there! You have my trust.
1 month ago
Troy Torrey
The employees are always ready to help you in any way that they can.
10 months ago
Denise Bolam
I'm really happy to be banking here, they really make it so easy and efficient. I definitely recommend!
2 months ago
Joanna Lack
Long Lines and very slow but great customer service usually
9 months ago
Katelyn Berrey
Well I put it a car loan app and recieved 1 phone call about it which I missed, since they called at such a weird hour. They left a vm and i called this location to speak to someone and there was such a long wait for someone to pick up. Well the automaticed system said they'd call me back. 3 days later no call and I still dont have an answer on my car loan? I was expecting an answer days ago as I'm currently careless. Looks like I'll be going elsewhere. I currently have a car loan with you guys and an acct but I'll be closing that acct very soon.
6 months ago
L
Never have I felt so welcome as at MOUNTAIN AMERICA CREDIT UNION. I am going to tell all my friends to join here and put all there money in savings and checking at Mt America. They came to our dealership where i work and invited us to join and a big group has joined already. Thank you Mountain America. Jeff Nichols
3 months ago
Dmitr Rykov
I made a HUGE error with my loan. I came in feeling defeated and Connie and Patty both were there to help me! They were sincere, genuine, knowledgeable, more than helpful and actually resolved my issue for me.... I’m so grateful to them both and WILL be returning for business in the future!
3 months ago
Olivier Collet
I have always received exceptional service here. They have always shown in action that they truly care about their customers.
I also referred a friend of mine to MACU. A couple days later he came to me with a big smile on his face and told me that he was able to get a new auto loan and refinance his existing one with a better rate!
Thank you all and special thanks to Payson and Ricardo for always being so helpful!
2 months ago
Jason Nelson
Brad, no wait.... Kyle Brown is an awesome guy. Today I went to open a Business banking account and was supprised at how easy it was. Kyle helped me get in and out within an hour. Even with the little time we had spent working together to get this thing opened, he was very informative and helpful in more ways than one.
He was able to answer any questions I had, like wait what does that mean, or how do I get that, and he even helped me square my debit account away as well.
If you need a banking person who will actually listen to you and not spit out regular legal jargen, Kyle is the person to see. I recommend checking out Mountain America just to see how you might be able to save money. I know I did.
2 months ago
Rafiq Rahimi
Very nice individuals here. Even though their system was slow, they were helpful and relatively quick about it! They got the job done with another CU in the area couldn't even point me in the right direction. I am only giving 4 stars because they seem to be rather slow every time I go in, and it's like they're training, but it's been EVERY time, so that doesn't seem right to me.
8 months ago
julianne hish
Kyle recently helped me with a loan, It was straight forward, The best rate and term I found and by far the easiest to deal with! Connie (one of the managers) came out and shook my hand, Might seem like a small gesture but it makes a customer feel like there business is important. Thanks MACU Gilbert!
3 months ago
Bobby Baden
Just opened accounts here and my rep Kyle was very helpful! He squeezed me in at the end of the day and was able to quickly assist me. So far very happy with my experience at this credit union.
8 months ago
Jeffery Lewis
She was great.
6 months ago
Leslie Palmer
It seems like every time I call this location I have to call multiple times for anybody to answer, representatives ALWAYS try to push me off and onto the customer service line and it seems like we have to jump through a million hoops every tax season when the cosigner on my student loan requests information. The employees are usually nice but how far does kindness really go if I'm not getting the service I need?
6 months ago
Madeline Root
MACU was recommended to me by my own bank because my bank did not do motorcycle loans. Visited the branch in Mesa and met Nancy McCoy. She was AMAZING!!! Super professional & very personable! She couldn't have made the loan process any easier!! Thank you MACU & Thank you Nancy!!
1 month ago
John Albright
Got pre-approved for a vehicle loan and when the owner wanted to close last minute we ran in to this branch with only 15 min till closing time. Nancy and Pat were stellar at getting everything squared away. Nancy was friendly and efficient. She seriously was a paperwork ninja and stayed with us 20 min after close to finish up. I really appreciate her happy “can do” attitude. She’s an asset to this branch!
4 months ago
Anita Kennedy
Customer service at its best. Opened my account here a few months ago and was pleased then. Was blown away today with the service we received. Rick was amazing taking the time to explain all our options.
4 months ago
craig glen
One of the friendliest banks around. I usually have to deal with Wells Fargo, and compared to them this bank is awesome. A joy doing business with them.
3 months ago
Kevin Padgitt
This is our first time using a credit union. Happy it was Mountain America Credit Union. We received outstanding service from Kathlyn. The Mesa location is warm and friendly, it looks great and you don't feel like a number. We opened a bank account and secured a car loan there. Can't say enough about them. Connie runs a tight, but warm ship. We're very happy and look forward to great personal and business relationship with Mountain America.
6 months ago
devaraj v
The people here are great, always friendly and helpful, ready to help you and always smiling ????
2 months ago
Andres Barela
Everyone is very friendly and attentive when you walk in to the branch.
However, don’t ever call the service center or let them transfer you because you will be on hold forever. I called the service center multiple times in a day only to be left on indefinite hold. I’ve never had such horrible customer service from s financial institution.
5 months ago
Noe Morales
Great experience! MACU is one of the few financial institutions that will loan on vehicles with restored/rebuilt titles. I was able to get financing on a wonderful Jeep that normal banks wouldn't touch. Kathlyn Coenen, Senior Financial Service Representative, helped me through the process. She was personable, knowledgeable, displayed great follow-up skills, and presented every opportunity MACU had to to save me money with lower loan and credit card rates. I've already handed out some of her business cards.
1 month ago
Issy Miyake
Paysen is literally the coolest guy i know what started out a just another guy in the bank comes to be one of my good friends. He is always there to help me when i need it, he works fast and efficiently. As long as paysen is at this bank my bussiness will remain here!
1 week ago
Johaim Santiago
BEST customer service I have ever had. Kyle was very attentive and sensitive to our exact needs. I’ve never had better. Very impressive. I love this Credit Union!!!!
8 months ago
Michael Young
Loved working with Paysen Gohagen. He knew what I needed and set everything up with ease.
2 months ago
Jordan Black
I went to Mountain America C.U. for auto loan, worked with Jason, got a great rate, he helped with doing some credit card consolidation which will save me money. Very nice staff, will probably switch my checking account to this company.
1 week ago
geeta aggarwal
I have to give the bank a 3, their branch manage Connie Good is awesome. But this bank only pulls the credit from one credit bureau (Experian). So, you better make sure you credit has no errors like mine did. At the time, I found an error in Experian, which my credit score from a Good to an Excellent. I called the bank back for a possible refinance with a better rate and I have not heard from them yet with the results, but I was wondering it would have been more convenient if they would use all 3 credit score instead of just one.
2 months ago
Michelle Mouat
Kyle was our loan officer yesterday! Boy does he know his stuff. We were treated very well! Kyle was friendly, efficient and knowledgeable. He helped us save money with the loan while still providing us with suggestions to help protect us and our finances. This was such a positive experience, we are planning on moving most of our banking to MACU even though it is a long drive to get to the branch office. We felt like everyone appreciated our business. We also really like their banking app. It is very well set up and has worked very well so far. Thanks MACU!
2 months ago
Diana Neering
Excellent Service. Nancy was very professional in helping us open up a personal account as well as a business account. Very knowledgeable about the products and services. We are happy customers. Thanks MACU
7 months ago
George Urban
I will open by saying..."wow"...what a breath of fresh air...being raised a bit old fashioned, it was an absolute pleasure being greeted by smiling humans rather than the dreaded machines...
The mesa branch is alive...friendly...and knowledgeable..oh and have I said "wow" yet?...they also know what they are doing and you are treated not only as customer but a member...you are NOT a number here like you may be at some of those mega banks out there...mega banks...mega fees...mega profits for them...thank you MACU...I am transferring all my banking to you...oh and "wow!"
1 week ago
Howard Chaney
Walked in to an extremely friendly atmosphere and people. I am a new member and highly impressed with the customer service and banking efficiency. This will replace my bank of 30 years as my primary banking place. Great job
1 week ago
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