Desert Financial Credit Union
Credit union Desert Financial Credit Union, 1630 E Camelback Rd Ste. 110, Phoenix, AZ 85016, United States:
26 reviews
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Address: 1630 E Camelback Rd Ste. 110, Phoenix, AZ 85016, United States
Website: locations.desertfinancial.com
Phone number: +1 602-433-7000
GPS coordinates
Latitude: 33.5104039Longitude: -112.0470312
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reviews
Milan Celestine
I really like being part of this bank (credit union), specially this location. Migsie One of the Tellers if im not mistaken has always been very helpful to me and my family, has always taken good care of us with any questions or doubts we have. Always welcomes everyone with a great smile. And she always shreds my receipts . Thank you
1 month ago
Donovan Sigler
Love going there Jennifer and Migsie were so friendly and helped me with everything I needed I will for sure come back to this branch thank you.
1 month ago
Shannon Villa
Great experience with Desert Financial. Erika Ornelas closed my auto loan and was great to work with. She had all the paperwork prepared and ready for my signatures and got me in and out of there quickly. She answered any questions I had and was just a truly nice, honest person. I had an overall great experience with them from the loan application to the close. They were attentive and transparent. I look forward to doing business with them in the future.
6 months ago
Patricia Meek
Erika Ornelas was fantastic. I really appreciate her awesome customer service. She was on top of everything and refinancing was a breeze. I will be going to her for all of my future banking and loan needs. Thanks again!
5 months ago
Deanna Vasquez
I avoid coming here like a plague. They don’t clean or sanitize like the branch on 7th ans Missouri. If you want to feel safe go anywhere but here.
5 months ago
Taylor Thompson
Today I wasn’t having a great day, so busy running errands and so much stress at work. My last errand was packing my auto loan payment with desert financial, my teller Migsie was so amazing, she answered all my questions and made my experience pleasant.
Kudos to Migsie...
7 months ago
Angela Spezzano
Every single girl I've interacted with at the front desk never says anything to you, they expect you to read their minds, they don't explain what's going on or what they need from you, I looked up and she's just staring at me. They have 0 manners and have never been helpful. If my auto loan wasn't through desert financial I would literally never come back.
4 months ago
Ashley Phillips
The ATM started charging a fee for shared branching with other AZ Credit Unions. This has never been the case until now. The teller knew nothing and the manager knew even less. She wouldn’t speak to me like a person, but chose to repeat a series of lines stating that she didn’t know anything. She blamed my CU, which is patently untrue, then when I showed her the screen that THEIR ATM was charging $4.00 for a withdrawal, she said the ATM is serviced by a third party and she !surprise! doesn’t know what they charge.
Every “I don’t know” out of her mouth was actually a thinly veiled “I don’t care” and that is just terrible.
10 months ago
Kayla Ruppe
I have been a member since 1980 I am very happy with the credit union..
5 months ago
Hussam Odeh
I needed help setting up my auto loan payments and stopped into this branch for some assistance as it was close to my location, although this is not the branch where my loan was opened. I was greeted twice with a friendly welcome, and got the help I was looking for in approximately 5-10 minutes. I’m glad my car loan is in good hands and I can stop by any branch for help and know that someone is there for me.
2 months ago
Erma Shack
Erika was very helpful!!! Opened a new account today and it didn’t take forever!!
4 months ago
Chewy Baka
I worked with Erika on 2/13 and 2/14/2020, at the East Camelback branch, and she went above and beyond to solve a difficult problem for me. She “took ownership” of the procedure, following up with me by phone to move the process along more quickly. It was gratifying to receive such personal and exceptional service
3 months ago
Mia Zavala
Really long wait for something as simple as a new debit card. Only two tellers able to help and they take their time inbetween customers. Most of the time I see them on their cellphones.
5 months ago
Tassi Hendricks
Yesenia was awesome from the start to finish, she answered all my questions and made me feel at ease throughout the entire process...
1 month ago
Derek Douglass
Very prompt and helpful in taking care of my financial needs
1 month ago
Costanza Prandoni
They tried to get my social security number just to cash a check. This is a simple service and the check was issued by their Bank. I have multiple forms of ID but they refused to cash it without me giving them my social security number. The teller was very smug and had no problem losing a customer. They also charge for savings accounts. He felt the need to tell me that without me even asking.
1 year ago
Jawr
Terrible Credit Union. I recommend that you do NOT do business with this horrible, inept and inconvenient establishment. Avoid at all costs.
2 months ago
Bobby Banks
I cannot believe how long you have to wait to get through to a customer service representative. But now that I got to talk to Keith who was the most helpful rep I have ever encountered I am going to give him 5 stars. He went out of his way to assist me. We even got disconnected and he called me back. I am hopeful for future transactions with DS. It was worth the wait to talk to Keith. He was amazing!!
24 minutes ago
Lorena Longo
Went in today to apply for a credit card and the guy at the front desk was super nice and respectful
3 months ago
Lee Hatcher
Horrible customer service, with tellers not knowing how to do a simple wire transfer and the bankers preferring to talk on the phone rather than help people. Everyone waiting felt ignored and nobody working seemed to care or have a sense of urgency. I shouldn't have to wait 25 minutes for a simple transaction.
5 months ago
Chloe Rasberry
Great experience!
6 days ago
Carissa Stone
What a poor experience. I attempted to move all of my banking and loans away from a nationwide bank to a more local credit union. Clearly they have enough customers that they treat you terribly. Right from the start the employee was unprofessional but I still started by opening a checking account and started to move my credit services over. He couldny have tried less to communicate the status and never bothered to even try to work through a couple of snags. Got his new account holder and didn't care. I then received a survey and asked to be contacted- four months lelater and no contact.
Dropped into another branch today to close the account and suprise to me they closed it on me already without any notification or contact.
I really wish that Arozona Federal did not have to close the branch by me, although inconvenient I will seek them out die to years of stellar help even as a non-member on notary services, etc. Go try them if you want a pleasant banking experience.
3 months ago
Andrei Rykhlevskii
This banks ATM is always working, which is a big plus compared to the other branch location on 7th and Missouri.
11 months ago
Danielle Pelaez
No complaints so far, but it gets busy.
5 months ago
Leslie Falls
Very helpfully staff quick service
1 year ago
Kim
There's a hot teller
11 months ago
