Halfords - Mile End Road

The staff were amazing and friendly. I had some issues caused by me being a donut and buying the wrong thing but all the staff went above and beyond to help me. I live in Peckham so old Kent road is my closest...but bethnal green is my new fav

I really love Halfords because affordable price and amazing staff specifically if you need repair your bicycles.

Had to wait for over an hour to get inside the building to collect an online order. The actual queue wasn't that long the delay was due to the minimal level of staffing the store operates on. After getting in, you will still need to do more queuing to just collect an item. Staff weren't helpful or pleasant and didn't manage the queue well. All business have been affected by the Covid19 but this shop was the worst i have seen in terms of efficiency. I would recommend to avoid at all costs, not worth the money or hustle

18th Nov.20 my family members visited two times after accident with his Carrera folding bike first off all Members of staff Antony fixed his main handle bar joint clip but he suffered again same accident happened mile end and Sainsbury's/whitechapel in traffic lights. Back to halfords Emma check his details but not trusted him he actually can be Accident for joint clip failed to fix. They don't first believe he bought from halfords & not except Antonio E purchased Receipt to solve & Emma also not keeping bike In mile end shop to solved with manager next working day. Bike has maintenance insurance . Purchase October. Failed to show- Standards.

Cant buy bikes in store £100 in store £125 online : (

Extremely poor customer service. Why take a public facing job if you don't want to deal with the public? Stood waiting to be served and got completely ignored in the cycling section. There is a very short lady who did everything she could to not serve anyone. She answered a call while there was a long queue of people waiting to be served. While her colleagues were dealing with other customers to then get off the phone and just walk off to the back without speaking to anyone or reassuring that someone would be with them soon.... You know...standard customer service but no this little umpa lumpa decided it was okay to just leave everyone. I came into the store to spend money and have now decided to spend my money on amazon instead. Having people like this in your store is bad for business. It's hard enough getting peoples confidence to go into big superstores with the current climate. If this store ever closes due to lack of customers she is definitely 1 of the culprits to blame. I also didn't want to come to the store so rang the store initially to get the information I needed where no one answered the phone after calling 3 times. Halfords isn't cheap as it is the stuff is expensive but it helps you get want you need if you need something right there and then. With that in mind customer service should be paramount!!!! You need to get an area manager to this store and do a undercover audit to see the standard because its less than poor. I will not be concidering Halfords for nothing again or will I be recommending anything to my friends and family..

Spent half and hour waiting inside for someone to even acknowledge me but no one did. Left and took business elsewhere

Do not pick up the phone called over 20 times over a two day pirord. L Customer service do not help and the live chat doesn't work half the time. Still waiting on my bike even though it was meant to be built days ago. Would give them zero stars if I could. One thing they have going for them is it doesn't matter what store you go to you will consistently get bad service.

Nice store to serve all your bike needs

They are doing their best to try to conform with COVID guidelines but people don't want to follow "Karen" outside striding up to security "I only want a look". No face mask, and the husband "I will deck him if he carries on." (About security). "It's not fair", she says.

The staff was very experienced and friendly who I dealt with, my car had some problem including battery, but he fixed everything and I saw how hard work he did. Thank you Halfords.

Pre covid I had great experiences here. Since Covid I have had terrible ones. I dropped my bike off month ago and was told when it would be ready. When I went back- I was informed the parts had not arrived yet and I should not have been given a date for when it would have been ready as they had to order parts. I've been trying to call for last 6-8 weeks and no one answers. Ive been into the shop a few times but queues have been so big (I'm pregnant and cannot stand for too long). I got there early once and did go in but was told bike was not ready. I drove over again today before 8am to find they have changed their opening hours to 9am!!! I did get two back to back missed call from them once during in this time, missed them as was working and they did not leave a message even to update me!

Good staff lots of equipment

I placed an order, it was stated in the website I am able pick up the order from 15 minutes onwards, I was then told by the lady at the desk I have to wait 1 hour. I am now told the order going to be ready by one week?? Double check before buying from this store! If an item is not available, why are you made to pay for the item? WASTE OF TIME

Never answer the phone. Had to come 4 times to get my bike fixed.

Why don't staff wear masks? Makes zero sense.

Staff are quite nice and were very accommodating with bike purchases. Items are quite good. Don't know why it has such a low rating!

Very disappointed went to halfords milend for a puncture repair for me bike.. Went to the cycle section told the guy need a puncture repair... Couldn't believe when he said, you need to book it in for an assessment! What?? I am only here to get a puncture repair don't need an assessment on my cycle! He wouldn't even barge.. Very poor service not even busy there wonder why..???????????? Won't be going there again!!!

It was one of the worst experiences in my life.

Ordered 2 items for collection, both were showing in stock for collection at Mile end branch. Got a call next day to say both were out of stock. Shows poor stock management amongst other things.

Great experience to be honest. Staff were very polite and quick. They knew what they were doing and can't fault the whole experience. I only went in to order new plates and they got it all done in 10 mins and fitted them. Staff seemed pretty happy as well laughing and joking which made the whole experience far easier.

Before buying a bike for my daughter as a birthday gift back in the first week of June 2020, I spoke and chatted with 3 of their staff who all recommended that I get a 12inch bike. As the experts, I followed their recommendations and was all excited. Needless to say that the bike arrived damaged (definitely not by the courier) and it was very small even though I told them its for a 110cm kid. The exchange guy requested photos which I sent, they were collected and I happily kept the accessories as I knew I'd get another bike. I went on to order another and was met with system of which I was told its best I create another account since the previous returns was not finalised. I patiently waited and spent that time brushing on my bike knowledge. Customer care advised that it's best I go in store and purchase the bike which I can have straight away, which I clarified about stocks as they were widely publicised of low stocks but I was assured I'd get one. Took 2 buses of over an hour's journey in the rain with my 2 preschoolers and had to queue for about 4 hours because twice I lost my spot as my daughter needed to pee, then I also had to feed her and my baby. It was an extremely stressful day but persevered. Finally went in to the shop in Tottenham and staff were very unhelpful, avoiding me like a plague as I tried to get assistance and yes I did have full protective gear on. With no success on getting assistance, I thought I'd get my daughter to just try some of the bikes and that'll determine right size and we can buy. To my disappointment, there were only 2 kids bikes available and both were locked with no way to try them. As my daughter touched the pink one, a girl yelled "don't touch any bike". I kept my cool and explained my situation but she didn't seem to care much about why I was sent in store. She won't even entertain doing the height, so I did it and then she said "get her a 16inch bike". I pleaded with her to give me 2mins to explain my query and she said they were very busy but reluctantly listened. She insisted I go online and raise queries with online team. I was overwhelmed and got emotional with frustration, so left the shop. It took me a while to get things back on then I placed another online order, but this time I picked collection from Mile End as it was meant to be ready within 2days and other shops were showing about 5-7days. Long story short, the Manager from the Mile End shop rudely rang me and said the bike I ordered was out of stock and I need to pay extra £70 to get a different but same brand. I argued that the bike was in stock when I ordered it and as such it shouldn't be my fault. He argued that the bike should never have been on the website as its a discontinued product, so I told him I ordered what was on the site. When I asked which other branch might have it, he said somewhere up North and I told him surely they can arrange it. He rudely interrupted me and said if I'm not paying extra then there's nothing they can do and I told him I won't pay extra as its not my fault, I don't need a refund but I need the bike. He told me to deal with customer service and hung up. Explained what had happened to customer care and logged complaint all on August 6th. Communications never came through and nor did the return calls happen, so I was left chasing my query every week for several weeks. Not once did I get the promised call from the Mile End branch manager nor from the complaints team then suddenly on September 19th, I got a notification of my refund. I was furious that Halfords can treat its customers this way since June 4th and my child still don't have a bike. This left me so down as I was already feeling down and just felt drained as I've pursued this issue so much but Halfords never for once acknowledged their mistake and never apologised.

Wish I'd seen these reviews before I had ordered my bike, because they are just as garbage as suggested by other people on here. Ordered a bike weeks ago, 0 communication from the store on whether it is complete or not. They don't answer their phone, the halfords customer service don't have a phone number you can call just a chatbot that doesn't help whatsoever. Definitely go elsewhere.

Honestly a waste of time and poor customer service. I took in my bike for a free service and was told I needed £147 worth parts/labour for parts which i did no need changing. I was told apparently I needed both my tubes changed, brakes changed gears turned suspension changed, chain changed. A complete joke! I told them where to go and took my bike to a local bike shop, who serviced my bike for £40! I'm never going back to this store. I forgot to mention they made me wait around for over 1 hour, even though they said it be 20 minutes.

Long queues & waiting time but staff is very kind & helpful. Thank you

Served by Lancelot. Knowledgeable, helpful and very pleasant. Great customer service skills.

Wish I'd seen these reviews before I had ordered my bike, because they are just as garbage as suggested by other people on here. Ordered a bike weeks ago, 0 communication from the store on whether it is complete or not. They don't answer their phone, the halfords customer service don't have a phone number you can call just a chatbot that doesn't help whatsoever. Definitely go elsewhere.

I bought a bike from Halfords and service is Fantastic

Great selection and service

Why there is not enough bike to purches.its a big company and they have to expand there range.

Very slow service due to covid restrictions.

Very unpleasant experience. I had my tyre changed, the guy didn't even bother to adjust properly my front break and when I asked another staff for help, he behaved as if he had some problem with me for something they should have adjusted in the first place. Customer service is absolute 0. Don't waste your time there.

Don't waste your time. Poor customer service. Will make you wait hours in the car park before going in. Even if you ordered online, waiting simple pickup! Just go amazon or Ebay.

Do not buy from here. It might seem cheaper than other places but you will regret it. I was expecting a call to arrange the collection of a new bike but didn't hear anything from them. Tried to call several times but they never answered. Went there in person and discovered that they just decided not to assemble the bike because they had to assemble too many of them. Ended up waiting for more than the double of the time that was initially indicated.

Quick click and collect service

Never pick up the phone, they give a generic answer over chat or facebook. I understand shop may be understaffed, but hire more staff! I purchased a bike online - still waiting, no message or email on status. If I want to cancel I need to call the store but ... THEY DON'T pick up! I wish I purchased my bike from somehwere else. I really want to just cancel and be done with it.

Very disorganised, staff can’t be bored attitude. They making click and collect customers wait in the bike collecting queue, which is the most incompetent decision Halfords came up with. I mean it’s good to have a separate queue for bike Collection but don’t add click and collect for inner tubes and make us wait 2 hours. Bloody joke. The Manager of the store is great but the staff are a let down to the store.

If visiting this store don’t make any plans for later. Severely understaffed, there is nobody around to help or advise. The queue to pay is way too long. You would be lucky if the store ever answers your phone call. Utter shambles. For bikes better to visit nearby independent bike shops littered around Whitechapel and Brick Lane. For cars go to Eurocarparts in Bow.

Rude staff, no manners or customer service skills. I ended up purchasing elsewhere. Managers, can't you see who you have working in the store?

Friendly people and fantastic service, highly recommend this store. Bought my bike there a year ago, and I've been going there ever since for fittings, services etc. During my 2 recent visits, I was assisted by Amy, who was super friendly and chill! She even remembered me from the 1st time when I walked in to the store. I literally walked in at 11:05 and was out by 11:20 - so amazed by the service, rare to find such level of attention and service! Thank you!

Get everything quickly and even services was offered

Staff weren't helpful and very rude with customers. Security guy can't manage the queue at all and hard to understand reason what he's doing there.

Having purchased a Boardman bike online and collected from this store, i had significant problems from the start which resulted in me seeking help from Wayne the store Manager. He was very on the ball/knowledgeable, and authorised a replacement bike in a different model. Emma who sorted this out was very helpful and although a bad reason to be going back i came away very content with the level of service, in such difficult times.

Terrible customer service! We are all aware about the current COVID situation and so... but your SERVICE IS DISGUTING! If you don’t want to work, just don’t be there... there are so many people desperate for working!! You should tell people about the services that you offer and you don’t ... I had a terrible experience, but while I was there almost 5 people that were queuing almost for 45 min left the place with a terrible attention and without their problems solved. You could easily warn people that they won’t be able to buy products if they haven’t pre-book them online or change a tire because it’s a too complicated system for a bike shop!! You should be more careful with your customers, even more in times like this where people is more careful for spending and going to shops!

The most appalling customer service i have ever encountered. Avoid this shop like Covid! As my first experience with Halfords, that was a let down. I don't believe the brand to be that bad, but this shop is just plain awful, and the customer service, that you can only contact by chat, is useless. Ordered a bike on July 17th, expected it to be ready to collect on July 25th (i would have accepted delay due to Covid-19). On July 27th, i hadn't even received the call to arrange collection at a future date, so decided to call the shop. No one picks it up there... I received a call on the 29th asking me to call the shop back ASAP to arrange collection. I must have called the shop over a 100 times between July 27th and August 3rd, literally tried all options and services, but only managed to get through to a lady on August 3rd. I said i had received a voicemail telling me the bike was ready, and that i needed to arrange a day for collection. Now you would expect that if you prepaid for a bike, when you are told to call to arrange a pick-up date, that is because the bike is ready. Well, not in this shop... In fact, they call to make sure you are still interested in the bike you already paid for. Let's talk about common sense! On the 3rd of August, i was told the earliest date to pick the bike up would be August 14th. Because of my work schedule, the earliest i could actually arrange was August 17th, a month after the purchase... Out of anger, i have actually decided to cancel the order, which only created more issues. As i never received a cancellation email, i decided to track my order and still saw it as "bike in shop". I contacted the customer service via chat, and the confirmed status. They emailed the shop to call me back and clarify, which they never did. I decided to go to the shop in person the next day, to try and clarify the situation. The shop staff confirmed the order was cancelled. I asked if i could place a new order in shop, which was denied. I explained how bad my experience had been, and rather than an apology, the staff blamed Covid, and the fact too may people now want a bike. As a result, they supposedly do not have enough room to build all bikes... I guess if they were working on the assumption customers do want what they paid for, and were pro-actively following up with them on the order status, there would be no storage issue. But hey, that's only my opinion. Today, the 14th of August, i still haven't received my refund, and had to contact customer service for it to happen. Apparently, that might still take another 10 days, or maybe another year, who knows?? Since then, i have bought my bike from the Tottenham shop, where my bike was ready in under a week, even though they were very busy too, and received excellent customer service. If you are in East London : 1/ do not order anything to collect from the Mile End shop 2/ use Tottenham shop instead, even if less convenient to go to 3/ pray you do not encounter issues with your order, as Halfords customer service is just inexistant Halfords also seem, like many companies i suppose, to surf on the Covid wave to increase their profits. It looks to me like they are working on minimal staff levels even though the Covid pandemic has increased their business notably since the end of lockdown. That's really sad.

Absolutely shocking. My bike was ordered arrivel was 2weeks later.. On a Tuesday. No one rang. I went in the next. He told me hed need to book me in for SATURDAY so they could fix bike. I had a feeling they would not keep to their word. Lo and behold.. They ring on the day and say there is 'something' wrong with the bike they will need to order another one (lie number1) .. They said they get the delivery Wednesday and they will have it ready for me by Thursday latest (lie number2) .. Well it's Saturday evening No bike.. Not even a call. Shambolic is not even the word. Why did i ever try and buy from this company ill nevet know. Avoid like the plague

Staff are great, knowledgeable and really helpful. There is always quite a wait to get advice, they need more staff to help customers.

I missed a call from Halfords regarding my Bike order, they asked for me to call them back. I tried to call them but no answer. 25 calls later and still no answer. I decided to go to the store to see if my bike was ready to collect. 1.5 hours of queuing later and I get seen by a staff member who informed me they called to arrange the collection date which was already arranged for the next day. I asked whether there was anyone manning the phones as I had called numerous times to which he had no answer and was very dismissive.

No staff bothered me, everyone kept their distance of more than 2m

Shocking customer service. Do NOT waste your time here. DO NOT BUY FROM THIS HALFORDS Two weeks ago I decided to order a bike on their website. After about a week or so I received an email saying that the bike had arrived at the store and that they were about to build it. The email also stated a collection date and time that was supposed to be the correct one. On the day stated on my order, since I hadn't received any call from halfords, I called the shop receiving no aswer (I called about 10 times, no one ever picked up the phone). Not receiving an aswer, I decided to go to the store to check the order/collect my bike (as it was supposed to be ready). After a 2h queue (they were extremely slow), I finally spoke to a member of the staff that told me that my bike hadn't been built because I had missed a single call (which I probably never received) and that they do not call customers again because they are very busy. They rescheduled the bike collection (10 more days). I don't get why they need to call customers to build a bike when it was clearly stated in my order that the bike needed to be built. That's what I paid them for. Summing up: - You pay a bike and wait patiently for them to build it - They call you once, you miss the call and you can do nothing because you can't call them back since they don't pick up the phone (nor they email you giving details about the order) - They believe that how they treat customers is right. I talked to the manager and she was convinced that it's correct not to build a bike if you happen to miss their call, although you have paida and although it has passed two weeks, just because they are very busy. The fact that she didn't apologise for such bad costumer service and for the fact that they were unable to respect the timeline they gave me makes me think that is something that happens very often here...