Peter Jones & Partners
Department store Peter Jones & Partners, Sloane Square, London SW1W 8EL, United Kingdom:
220 reviews
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Address: Sloane Square, London SW1W 8EL, United Kingdom
Website: johnlewis.com
Phone number: +44 20 7730 3434
GPS coordinates
Latitude: 51.4923135Longitude: -0.1587667
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reviews
Thomsen James
They may not be the coolest kid on the block, and there is a hint of Grace Brothers about them, but old- fashioned gold-plated customer service is still their USP. They comped a camera repair they didn’t have to as it was a year past the already generous 2- year guarantee date included with most of their electrical products without me even having to put on a sad face. They are planning a multi-million pound renovation for this John Lewis flagship despite enormous losses as a result of the pandemic. I wish them luck, they deserve a break.
1 month ago
Nona
Excellent store in a good location opposite Sloane Square underground station. This is a high quality department store with a wide variety of goods for sale at decent prices. The staff are very helpful and provide excellent customer service.
1 month ago
Mick Bowden
Sales assistant treated me as if I was "infectious".
I live in Chelsea and have been a loyal customer of Peter Jones for many many years and I was a big fun of Peter Jones until today.
Unfortunately, first visit post lockdown was spoiled by one of the sales assistants treating me as if I was infectious as I touched some products.
There was no obvious sign not to do so. If it is a company policy that shoppers cannot touch products, please make it clear enough!
1 month ago
Josh Yuksel
All government guide lines applied and at 13h00 it was pleasant to be around the shop. The service was great ????
1 month ago
Richard Kamin
My mum had the most terrible experience in the haberdashery department. She asked a member of staff for the price of an embroidery thread on the top shelf. The staff did not know the price and they called another lady over to help. She was a dark skinned lady with short black hair and glasses. She appeared to be a manager as she was the only one without a name tag on. My mum then asked the price of the item. The lady started going through all of the prices of the bottom shelf working her way up. I don’t think she was sure of the price herself. My mum didnt understand what the price of the particular item she wanted was and asked again pointing at it. The lady again started going through all the prices from the bottom shelf up in a patronising way and my mum couldn't hear from her mask on with all these prices being thrown at her. So my mum asked again what is the price of this particular one, pointing at it again. The lady shouted at my mum the price! Even though it was still the wrong price. If the staff do not know the price they should admit and not to confuse the customer and then shout at her infront of the other staff. My mum came out of the shop crying as a result. She now has a terrible experience of Peter Jones. The company’s automated phone service speaks about kindness and respect in the store but this particular member of staff did not show that and made my mum cry. The staff should be trained on knowing prices but most importantly showing respect to their customers. This is unacceptable!
1 month ago
Ann Sheridan
What an excellent department store with friendly staff and modest range of products. Sometimes you just need to see what you are buying and see the entire collection from different brands. We are giving 5 stars because it is an enjoyable experience to look around!
9 months ago
Emanuel Vigil
The best department store in London, where the sales assistants actually have knowledge of the products they sell, (a rarity in retail now a days)
10 out of 10
1 month ago
Nidhi Jain
I came in the other day to get my eyebrows done, I was seen by a lovely lady called kola, she made my experience so much more enjoyable as I was a little afraid from a previous experience, she was so partir y and talked me through some products I wanted to get. this will be my go to store from now on, thanks so much kola! See you next month if you’re seeing this
1 month ago
Jerome Batz
The place where you can buy a wonderful goods.
8 months ago
Fadinq Away
One of Boris Johnson's mistresses has described the home & decoration products as a 'nightmare', but they're perfectly acceptable for the hoi polloi. Wetnursed bloviators and their lovers excepted, most people will find there's some nice stuff here.
1 month ago
Baby Singh
Absolutely loved my personal shopper Judith!
1 month ago
TerrI Cummins
We stopped by to look for a new TV. They have a huge selection of the latest models on display with specialists present from each brand to give personal advice. Competitive prices, friendly staff and an excellent warranty. Perfect.
9 months ago
Eugene Gu
An old fashioned type of department store that has an emphasis on home furnishing, soft goods, textiles etc but also sells clothing and electronics.
Has a reputation for great prices "We will not
be undersold" (although that is changing now)
and good customer service.
This location has a very pleasant cafeteria on
the top floor. A good place to meet up with friends.
withfriends.
10 months ago
Elizabeth Hernandez
Peter Jones- Sloane Square
Had a lovely experience trading in our broken coffee machine for a new one. William (in the electrical returns department) was wonderfully friendly and efficient! We would like to thank him for his excellent customer service and excellent manner. Kind regards Louisa and Jamie
9 months ago
Will Street
Great department store with very helpful staff
1 month ago
Shawn Siders
Polite staff good service lovely surroundings
1 month ago
Julius Simmons
Part of the John Lewis partnership. A fabulous department store in the heart of Chelsea. Everything from fashion, electrical goods, glassware to homeware. Staff are friendly and helpful. Keep a watchful eye out for some great discounted bargains.
9 months ago
Donnie Fite
Visited for the Open House London 2019 tour. Great tour guide who normally works there. Highlight was the view from the roof! A great view of the Mary Poppins style chimney pots! Interesting information about the history. Also a great place to enjoy a cup of tea and scone!
3 months ago
Tara Dusenberry
Peter Johns is a great example of an Art Deco architecture of 1930s.
Great variety of good and products available.
The staff were not 100% friendly but not exactly rude either.
The cafe on the top floor is a must see when in Chelsea!
7 months ago
Gina Edge
Great store, staff and selection plus prices.
Bought a thermos and it was already price matched to amazon! Grab a bargain!
Cutlery sets we bought were fantastic too.
8 months ago
Ruidi Wang
Terrible customer service downstairs within the kitchen appliances department.
John Lewis online customer service via email AND twitter not much help either.
Purchased a Simple Human dish drainer which had broken and has been discontinued. Online customer service told me to go to the store, once I store staff not very understanding or helpful.
Long entrance queue - COVID related
2 months ago
Randall Norton
... my favourite store in London and did not disappoint. Got the special present I wanted plus a light lunch. Highly recommended ????. Best, John Williams
9 months ago
Tasha Frothingslosh
Unsure why six members of staff have to be at the square's main entrance administering handgel? Yes, 6!
1 month ago
Austin Kurtz
The best department store!
1 month ago
Jerry Bryson
It is always a pleasure to shop in Peter Jones with the way the store is laid out and the Partners who demonstrate excellent Customer Service. I bought my son a pair of grey trousers in the sale which I believe that he will like.
I would recommend Peter Jones to anyone looking for good quality items.
11 months ago
Tracy Vallance
Very nice department store, where you can find all you need in one place. Clothes, home decor, technology.. ets
4 months ago
Mindy Waite
Went to the nursery department for prams and after some good yet hazardous explanation we spoke to Marouan who guided us accurately and efficiently. He was nice, clear and couldn’t be more helpful. So this is a review about him more than anything really
9 months ago
Boo Shields
I just love this store
1 month ago
Noel Zhuwao
Still one of the best stores in London. Thanks to the lovely ladies in the haberdashery department (Sue Ellen) for their assistance.
8 months ago
sharon burnett
Always friendly and helpful and less crowded than JL Oxford St.
7 months ago
Francisca Hernandez
For all your needs it’s all under one roof. Very good team aware of all products and very friendly.
Prices average but you could get a lot of bargains here.
5 months ago
Andres Rangel
Big , nice and quiet
2 months ago
Earl Anderson
Peter Jones and Partners, Is Like John Lewis & Partners Little Brother, But Don't Be Fooled, Its Not Little At All, 6 Beautiful Well Laid Out Floors Of Shopping, With Wonderful Helpful Staff (Known As Partners) all Willing To Help. A wonderful top floor restaurant and pretty good social distancing measures.
I love shopping here, and I always get the help I need when I need it, all without a quibble.
My only wish would be that there would be a foodhall here same as john lewis oxford Street and also more lifts!
Overall however a wonderful place to shop and visit and browse with top notch staff in a top notch area.
8 months ago
Jeff Knight
Today, I had a terrible customer experience a Peter Jones in Sloane Square.
I've been a client of Peter Jones for over 30 years.
I bought Belkin wireless earbuds and I could not pair them.
I went back to the shop to replace them, and not to get a refund. To my surprise, the shop assistant told me that it was not possible to exchange anything as the packet has been opened. I pointed out that I did not put the earbud on my ear as I could not pair them, but how was I supposed to know they did not work if I did not open the packet?
Reluctantly, he tried to pair the earbuds, and after 20 minutes he managed to pair them on his phone, but not on my phone.
Still refusing to exchange my earbuds, I asked to speak to his manager. The manager came around, and started antagonising every I was saying. He insisted that the problem was my phone. However, he also tried to pair the earbuds to my phone for another 15 minutes but he could not do it.
Although the earbuds were working on one phone, clearly, they were faulty. The manager finally decided (after 40 minutes of wasted time) to exchange them for a different model (Sony WI-XB400) that I asked for. All this saga for the sake of £10 difference.
I've now paired the replaced earbuds with my phone within 2 minutes.
Obviously, the problem was not my phone but the faulty earbuds.
If you read all the bad reviews on Google and TripAdvisor, there's a pattern of disgruntled clients who all say basically the same thing: Peter Jones's customer service is now really bad, especially on the electrical department, and most of the time they are refusing to refund.
Ironically, that used to be their main strength!
Peter Jones has lost another good client.
6 months ago
Gail May
Service was great from start to finish, I made a product enquiry online for a fan due to the excessive heat. Within half an hour I received a phone call, whilst I couldn’t take it - a voicemail was left with all the details required, the product reserved for me, details about the reservation number, where to pick it up from and how long I had to collect it. An absolute pleasure to shop in here. Great initiative and common sense used by the staff!
10 months ago
Louise Johnson
Outstanding customer service when a product needed fixing. Small delay due to the recent pandemic as to be expected but assistant was apologetic and dealt with the issue straight away backed up by an email of confirmation.Thank you for being polite, professional and competent. Highly recommended!
3 weeks ago
Tina Dunham
Once again John Lewis did it! The best decorated Christmas trees ???? in London
10 months ago
johnny Macon
Excellent Covid precautions in the coffee shop which they enforce - well done! A really pleasant shop and the coffee shop is relaxing and well spaced.
11 months ago
Eric Johnson
Love love love Peter Jones! Service is second to none, and nothing is ever too much trouble for the lovely staff/partners. Gorgeous place - I love it <3
5 months ago
Indu Lekshmi
My favorite spot for shopping basic household needs. No nonsense, limited but need-driven collection on electronics, kitchen appliances, and utilities.
8 months ago
Rachael Touchet
Great store in Art deco building, John Lewis range and a lovely restaurant with stunning views
3 months ago
Bill Wheeler
I bought a Cross cut shredder in July 2019 with a 2 year guarantee from John Lewis. I phoned JL yesterday to say it wasn't working. One phone call and the next day a replacement was waiting for me at a local Waitrose, and a bonus of £10 because it is now £10 cheaper than when I bought it!
What brilliant service!
11 months ago
CLAUDE ALLARD
I treat my self to a very expensive iPad cover at Peter Jones .
I was the apple cover with keypad.£200
It is now September and the thing is falling apart . The rubber surface is disintegrating.
I returned it to Peter Jones tech support time be told that it is far west and tear . 7 months old and still
Within the guarantee period.
I was shocked and horrified at their response.
No wonder John Lewis is on its way out with hat customer service.
AVOID PETER JONES
I feel they are getting desperate and their good reputation for customer service is taking the hit
9 months ago
Z Zhou
Best out of all the John Lewis stores
6 months ago
Vijaya Kumar
Lovely large store, nice tech section at the top and everyone is wearing masks
8 months ago
Sarah Glaser
Great as usual????
1 month ago
Lo Ma
I did feel save hand sanitizer at entrance everybody with mask very helpful
Easy to shop
9 months ago
Vernon Rainey
Completely appalled by the lack of assistance or help I received in trying to resolve an issue with an TV that has now been going on for a month.
Staff appeared disinterested and unhelpful, despite me explaining I have spent in excess of five hours on hold trying to speak to someone about the resolution of the issue. There is no clarity of who to speak to, no one seems to know what is going on, and no one knows what the resolution is.
I appreciate these are challenging times but I and have had no communication in any form from the company, I am the one who appears to doing all the leg work, even having to speak to the repair contractors in person to find out what is happening!
Terrible service, terrible aftercare, terrible communication - would seriously advise against making any large electrical purchases from the company.
4 days ago
Donna Brading
Well very festive for party Merry Chrristma but like it much
7 months ago
Dorothea Zwei
Peter Jones (John Lewis), Place to Eat Restaurant. The food is the usual reliable John Lewis fare: traditionally British based with good vegetarian options. The food is my opinion is of better quality than the hot beverages. The highlight of the restaurant is the spectacular view of London's skyline. Relaxed atmosphere set around an atrium.
The alternative eatery can be found on the second floor. The Cafe Bar by Benugo has a little more flair and has a more contemporary, trendy feel than the Place to Eat Restaurant upstairs. The food is of a more Mediterranean and Middle Eastern flavour. It also offers Happy Hour deals from 3 pm daily consisting of an alcoholic beverage such as a cocktail plus a snack. A great view of Sloane Square can also be found from sitting in this cafe/bar. A fabulous place to people watch!
5 months ago
