Kings Cross Surgery
Medical clinic Kings Cross Surgery, Supplies Dept, The Bloomsbury Building St Pancras Hospital St Pancras Hospital, 4 St Pancras Way, London NW1 0PE, United Kingdom:
204 reviews
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Address: Supplies Dept, The Bloomsbury Building St Pancras Hospital St Pancras Hospital, 4 St Pancras Way, London NW1 0PE, United Kingdom
Website: camdengp.co.uk
Phone number: +44 20 7278 9074
GPS coordinates
Latitude: 51.5360685Longitude: -0.1324561
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reviews
Mark sunder
I came as an after hours patient and this man supposedly the on duty doctor did not introduce himself, did not wear a badge, did not explain anything about what he was going to do. A disgrace for the medical profession really.
3 months ago
Clara Ramos
UPDATE: the practice called me the day after I left this review and apologised for the poor experience and promised a better service. They then asked me if I could remove or edit the 1 star review I left. This is really concerning as I had initially left feedback with the practice on their website on the initial bad experience on 1st Oct and selected the option for them to respond to the feedback but I have not heard back from them till date and the experience only got worse which led me to leave this review on google (was over 2 weeks since initial feedback to writing below google review). So it seems to me that the practice is not really interested in improving patient care but only on public image! We’ve registered elsewhere now.
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The practice has really let us down during a very vulnerable time. There seems to be a systematic issue with how the place is run. The level of incompetence of the reception and admin staff borders on cruelty. We will be changing practice as we are now in need of more frequently care and every small thing seems to be so hard at this practice. I’ve described some of my experience below (do you blame me for changing practice?!)
1. Appointments: miscommunication and lack of clarity of processes among staff:
I used the Dr.iQ app to request a 6 week postnatal baby check appointment for my newborn as requested by my health visitor. The response was to call in to book an appointment. So, I called in and they in turn said I should use the app to book an appointment (process unclear with admin staff!). Anyway, I was finally booked in for 1st Oct. When I went in for the appointment, they had incorrectly booked us in for an immunisation appointment for my baby with a nurse. She said there was an error and a GP does the 6 week postnatal check and she would arrange one to see me right then. But there was some miscommunication between the staff and I was finally only seen an hour and half later by a GP to be told that she could not do the baby check as the baby has to be first seen by a nurse to be measured and that the nurse had no time that day so I had to rebook! I was ping ponged around with a newborn baby during COVID just to be rebooked! Turns out the GP was wrong and she should have done the baby check!
I was rebooked 2 weeks later for baby check (with GP) and for immunisation (with nurse). I went into the practice and the GP calls me on my mobile as apparently the appointment was again incorrectly booked as a general phone consultation (we were seen as we were at the practice). Further more, the practice did not have any stock of the vaccination we were booked for and I was told I had to be rebooked again but they did not know when the stock would come in, so I should call in the following week to check if stock was in to book an appointment!! Why were we booked in the first place when there was no stock?!
2. Prescription: my baby was prescribed medication but it was not for some reason sent to the pharmacy. It took me 3 visits to the pharmacy, 2 requests on the Dr.iQ app and 3 phone calls to the surgery to finally get it sent 10 days after the actual GP appointment, all the while my baby suffered!
Why is it so hard?!
8 months ago
Tanya Emery
FIND A DIFFERENT PRACTICE IF YOU CAN! Phone lines are always busy and receptionists are very quick to refer to Dr IQ (online app). Tried to get an urgent appointment for a pregnancy related issue and received various advice from the receptionists on whether or not I would be able to speak to a doctor (again, trying to refer me to Dr IQ despite my persistence that I needed to speak to a Dr or pharmacist ASAP). When I finally received a call from the doctor the phone line cut out, I called back straight away and was advised the doctor had gone home for the day. When I did book with Dr IQ the call never came through my phone and when I tried to contact them through the app the doctor had already closed the chat (less than 10 minutes after our planned appointment) and I was asked to make another appointment (which would take 2-3 business days). In the end I was untreated as a result of their poor service.
I also just spent 45 minutes waiting on hold only to be hung up on saying "due to the high volume of calls we are unable to answer your call at this time". This is not a once off and has happened twice in the last month. How pathetic! All I want to do is change the time of an appointment I've booked.
Update in response to kings cross reply.
I will not be changing my review. I had explained to the receptionist the urgency of my situation, which for personal reasons I will not go into further. The first receptionist was fantastic and understood why it was urgent (but not an emergency) but the one I spoke to the next day was dismissive and sent me to dr iq. The doctor I disconnected with the first day, I called back immediately and he had gone home - he also had been notified of the seriousness of my issue so surely he would have tried to call me back or wait at least a couple of minutes!?
For comparison, I have now switched practices and when I had this issue arise again I was able to have it sorted and put on the required medication within the same day.
I have received contact about my review and I appreciate that kx is trying to rectify the issue and wants to help where they can, but the reality is it doesn’t line up with the varied service I receive from the receptionists, doctors, and long hold times on the phone. I feel people should be aware of that before committing to the practice.
9 months ago
theresa sparks
Lovely practice! All the staff are helpful and kind and I would recommend this practice.
10 months ago
Anthony Przepiora
Amazing staff, professional and supportive with my issues. I receive calls when I am due for blood test or health reviews, very efficient with chase up's as well. Grateful for the services I have received so far and I am sure it will continue. Thank you very much, it is appreciated
2 months ago
Rachael Grenz
A brilliant surgery! The staff are polite, informative and extremely helpful. Whenever I have needed an appointment th reception team have gone out of their way to make it happen. The doctors are fantastic and nothing is ever too much trouble for them. Incredible service provided. Thank you so much kings cross surgery for doing everything that you do and for doing it so well
1 month ago
John Rhoades
I've been really amazed by how the reception and referrals team have bent over backwards for me since I came out of hospital. Maggie in particular has been wonderful, even when I was difficult to deal with! She called different hospitals for me and really researched which one might be best for me to go to. She has always been considerate, kind and gone out of her way to help me. Thank you to Maggie and her team - I now have an appointment for the proper care and treatment in a good hospital close to home.
4 months ago
Farah Waleed
It’s a great surgery patient focused, very quick on getting results back and if not the reception chase it up and call you straight away. Dealing with any concerns doctors take time to listen, the telephone calls are amazing the doctors or pharmacist can issue medication and discuss any issues you have over the phone. Great for people who cannot come to the surgery
2 months ago
Eric Rawson
They have a giant communication issue in between them! Reception team are literally sleep walking during the day.
They let me down when I need help or when the situation is really urgent. I believe, they always think that you are over reacting and they have right to ignore you in every situation.
First one was when I was on high level of immune suppressive and with those tablets you shouldn't miss any day. At that time I knew the fact that surgery is extremely slow and unhelpful I called them one and a half week before my tablets finished and quickly gave my blood. However, they kept ignoring and ignoring....I end up running to the surgery on a Saturday an hour before they close with tears and sweat. All reception team had to do was sent blood result to the doctor so doctor can approve and send my prescription. That's it!!!
My recent experience is worst than that , it was such a simple task and I didn't expect much from them as I knew that it's going to take ages for them to help me.
I want to end my pregnancy and I didn't even bothered to contact the surgery for referral. So I called one of the private clinic to help me but they requested my blood test because of the tablets that I am using.
It took me 3 days calling the surgery and explain them how important every single day for me. One of their member realised that its urgent and promised me someone from the reception team going to find another clinic to make an urgent appointment.... No call!
I had to call back and this time I've been advised that previous person was promising something impossible and she offered me to send the form by e-mail so I can walk-in one of the clinic for blood test. Did I get the form by e-mail ? NO!
I was even okay to find a blood test clinic myself without a referral. I just needed a form but I couldn't even get that until I cry on the phone with anger and disappointment.
My situation is already difficult and damaging and I didn't need this frustration and stress just over a simple task which I was happy to do half of it.
I must say the only good thing in that surgery is Dr Rizvi. Such an amazing lady and a Doctor and the only reason that I still haven't changed my GP until now. Nurses are also kind. But for the rest, I don't even want to make any further comment!
Songul Unlu
1 day ago
SanraS Uzumaki
Always goes above & beyond to provide excellent care! Always supportive to me & my family! Closely monitors a serious medical condition to ensure best outcome! Always calls back even if well after working hours!
1 month ago
Marty Barnhart
All staff are courteous and considerate. Doctors I have seen are very good clinicians as far as I can tell with the level of monitoring they provide and the accuracy of their diagnoses. Doctors take care to explain test results, diagnoses and drugs in an accessible and user-friendly way.
Excellent access to online facilities available for booking appointments, ordering prescriptions and viewing and understanding test results.
I am extremely satisfied with the service I receive in spite of all the difficulties the NHS is facing.
1 month ago
Jesus Matta
I have dealt with two lady receptionists who have gone above and beyond to help and support both me and my family. They are extremely understanding, supportive and empathic. I was overwhelmed that they took time to go the extra mile and consider my needs. It meant a great deal to me. I have never experienced that at all at my previous doctors. The gps have also been very understanding and supportive. I would be more than happy to recommend this surgery
1 month ago
Jeff Mayer
I have various health problems but I can always get help and reassurance. I frequently ask for a call back from the doctor which I think is a marvellous idea. I would happily recommend this practice to anyone who wants a first class medical service as all the doctors I have had contact with are not only knowledgeable but kind in their treatment. Well done to all concerned and thank you.,
1 month ago
Michael Rose
The practice is very efficient and helpful. They have a good telephone consultation system and the appointment booking has improved so much that you could sometimes get an appointment the same or next day. Receptionist provide me with the best care, always caring and understanding with my health. Great team and great work
3 months ago
Kezie Bruce
This surgery has been nothing but excellent every tome I have need them. The staff are friendly, helpful, knowledgeable and most of all caring. I find the telephone triage service an excellent idea which has worked well to provide the appropriate assistance in a timely manner. Thank you to every staff there
1 month ago
Isaiah Pride
Wonderful surgery, with wonderful staff on both reception and medical staff. The only surgery I've ever been too and would happily recommend it to family and friends. Everyone wants to help you and give you a good experience instead of rushing you around. Recommended
6 months ago
Ana Gelezeau
The staff here are so welcoming and kind! Cannot fault a single member! From the ladies in reception to the doctors! Easy to book appointments over the telephone. Extremely polite staff who go beyond their care of duty!
3 months ago
Emilia Turves
The service I have received has been second to none and the relationship I have with my doctors has been fantastic. Throughout my time I have been able to make appointments within a reasonable time frame, receive great advice and support. The reception staff have always been happy to help with a smile and have sorted out multiple problems that have occurred. Thank you
2 months ago
Thomas Pettigrew
I have and I will continue to recommend the surgery to others. I have found all staff members very helpful, from the reception staff to the doctors. They have provided me with excellent care and always calling me for health care reviews whenever I’ve needed it. Thank you for being so caring towards me, it means a lot
6 months ago
Deatrice reason
I recommend this surgery! The admin staff are helpful and kind, doctors provide you with great patient care. They have telephone call system which works so well for people who are busy and can’t always come to the surgery
1 month ago
Vanessa Montoya
Terrible service reception is completely useless!
2 months ago
Steve Messersmith
Thank you so much being a new patient your always nervous if you like the doctors or not. I can safely say the doctors are amazing, provided me with the best care, was comfortable, there was no pressure to leave quickly. The reception staff are very nice aswell, got a smile on their faces and gave me a good welcoming
1 month ago
Steven Brook
They have seen me through a lot, always with care and attention and nothing ever too much trouble. I can usually get an appointment the next day or the same day if urgent and the Dr will always take time out to discuss on the telephone if an appointment is not necessary. The care that is evident in this surgery is quite rare these days. Reception is warm and inviting and has plenty of information on local services.
1 month ago
Matt Wright
This is my first surgery after I moved to London and I am very happy so far. The doctors are amazing, helpful and care for your health. The admin team is professional, welcoming and are very friendly. I recommend this surgery, thank you!
5 days ago
Emmanuel Agwuna
I rarely see my GP but following a recent illness I had to go!. I was seen by a Dr. She has provided me with the best care I could have asked for. I believe went above and beyond to ensure I was recovering and continues to keep a professional eye on my progress. Professional , kind and considerate. Couldn't praise her more.
1 month ago
Bell Miller
great service with great staff. honestly don't understand why people say receptionist are not friendly, Kings Cross Surgery Staff are very friendly and helpful. Doctors are very professional and supportive. Great practice
5 days ago
Dunn Burch
I have always found the appointments system by telephone efficient and responsive to my needs. You are always able to get a same day appointment with a doctor if needed. Despite the constant demands the reception staff have they are friendly, patient and efficacious. A credit to the practice. I have a chronic condition, treatment of which includes frequent visits to the nursing team. The nurse which I see is amazing and an outstanding practitioner.
2 months ago
Jerry Tesana
I’m always having to come to the surgery with my ongoing issues, the whole staff at the practice have always been first class! They are always efficient in helping me with my health and medication. They contact me for reviews and are always checking up on my health. Thank you for the first class service very grateful
2 months ago
Justin Pedersen
I have never experience such an efficient GP service such as this. Staff are always friendly and helpful. Having 2 young children I have never experienced a problem getting an appointment. Such a reassuring and reliable surgery in my experience up until now. Many thanks
2 months ago
Stephen Lewis
The secondary care had lost my results when I contacted the surgery the young admin member had assured me she was going to chase up the results, a few days later I ha received a call from her informing me she has got the results. This is an example of first class professional assistance. Thank you so much for your time and effort in making other people’s lives easier
4 months ago
Corbett Clark
I can say I am very happy with this surgery. Admin members are very nice and friendly always trying to make my time at this surgery at ease. Doctors are helpful and always listening. They have had issues with the phone which I did complain about but the reception staff was so nice and explained the situation so thank you very much.
1 month ago
Heather R
if You have a genuine need to see a clinician then the helpful and efficient receptionist el do all they can to facilitate this. The system of telephone appointments also gives greater patient flexibility which frees up time for those who need a face to face appointment. I have received great care every time I’m at the surgery or over the phone. Thank you
1 month ago
elections K
I can’t recommend this surgery enough - they are always polite and caring and try and fit us in whenever we need to go. All staff are supportive and really make tome for us. They look after myself and my family members
6 months ago
NOVENS BAZILE
I’m a new patient at the surgery and my first appointment was very good. I came in, they arrived me in, I explained if there was anything else I needed, gave me good information about the online services and I now have my log ins. Didn’t wait long, went to my appointment with the GP and she listened to my problems, understood my issues and gave me advice and I didn’t feel rushed at all. Thank you
1 month ago
Irfan Ahmed
I’ve recently had a few appointments with the practice nurse and doctor, they have been so nice, understanding, professional. Giving me great advice and supportive with my conditions. Very grateful for a surgery like this
6 months ago
Laurie Holman
I have received excellent care. All of the staff are helpful and courteous. The appointments system is flexible, easy to use and effective in allowing rapid consultation when the need arises. The testing procedures, referrals, treatments and follow ups have been of the highest standard
4 months ago
Marissa Barbosa
Absolutely brilliant surgery’s lovely friendly helpful staff, always getting an appointment when you need one, nice clean fresh comfortable waiting area. All the doctors are very efficient, medication is issued on time. I just cannot fault this place at all and I’ve moved around a lot over the years. This is by far the best
1 month ago
Eugene Cater
Highly recommended! One of the best practices I have registered too. All staff are helpful, kind and care for your health. What more do you want
4 months ago
Timothy Price
I came into the surgery today and the welcoming I had received was very good indeed, the receptionist were smiling and very nice. I saw one of the doctors and he was very good, I had great support from him. Amazing team and this surgery is highly recommended
2 months ago
Franklin Batista
The staff are very helpful and kind. The doctors provide you with great care and the nurse too. I can comfortable say I am in safe hands
3 months ago
alessandro bortolozzi
One of the best practices I have come across, receptionist are very nice and helpful. Doctors give good advice and listen. The surgery has online services which is very convenient
1 month ago
Justin Coleman
The surgery is so much better just called in today and they finally have new phones. The phone line is amazing, they give you options and the phones get answered straight away. Once I got on the phone the staff was very helpful and welcoming
1 month ago
Mr Hamtastic
I find that reception staff at the practice are always polite and keen to direct to the right service. They go above and beyond to ensure that patients are able to access what they need when they need it.
I would highly recommend this surgery.
4 months ago
Chelsie Boynton
I wouldn’t recommend this practise to anyone due to a lack of professionalism from the administrative staff. Because of their negligence, I ran out of a an essential treatment which had distressing impact on my life. It was raised with the surgery but never addressed. As a result I had to change practise to ensure I was getting the care required for my condition. Stay away if you need medical attention.
1 month ago
GREG Pace
The service is second to non. The staff and doctors are fantastic. Friendly and professional, always trying to accommodate as best as they can. You can’t fault them
2 months ago
Cyril Walker
Been trying to get appointment for hours. Then the nurse had phone me and said they refusing to give me an appointment as it wasn't emergency?!? Wait a minute if its an emergency i will go to emergency service or will phone them straight away. Will never ever use King Cross anymore its just awful.
4 months ago
Michael Polson
I recently have joined this surgery and I have been very impressed. The whole team from reception to doctors treat you with care and empathy. The doctors have acted quickly and efficiently when needed, nothing is too much trouble for them. I feel reassured that I am receiving the best NHS Service
2 months ago
zulma rivera
I really enjoyed the services provided here. i was able to get an appointment easily and quickly. The staff are very friendly.
1 month ago
shawn helmer
amazing service, very help and kind staff. Doctors have been thorough with helping me with my care. Highly recommended!
6 months ago
Richard Henry
Always excellent service from this practice. From reception to nurse and doctors always professional and willing to spend time and listen to the patients. Highly recommended
3 months ago
