Coapt
Apartment rental agency Coapt, 159-161 Lewes Rd, Brighton BN2 3LF, United Kingdom:
220 reviews
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Address: 159-161 Lewes Rd, Brighton BN2 3LF, United Kingdom
Website: coapt.co.uk
Phone number: +44 1273 645797
GPS coordinates
Latitude: 50.8345403Longitude: -0.1265431
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reviews
Bianca Nichols
The Coapt team were very helpful, helping me to book viewings for houses suitable for me and my friends and taking the time to go through our queries in a way we understand! We have found the perfect property with them! Would definitely recommend!
8 months ago
Louise Probert
The landlord is very nice.
10 months ago
BISHOP SORONKO
Second year with coapt, theyre really good for students! Dilly was extremely helpful to find our 3rd year home
2 months ago
Landry Zagre
Great service from both Dylan and Syd last week. They both helped me with all my questions and were prompt and professional. Thoroughly enjoyed the overall experience. Would use Coapt again.
4 months ago
Christopher Gallivan
Coapt were really helpful with helping us in finding a house. Jack was incredibly helpful with the paperwork process and was very prompt with advising on what to do and was able to answer any questions we had. Highly recommended.
3 weeks ago
Zachary Berger
Had some dealings with these people recently. Checking out how they work. Very rude staff. Not prepared to listen and hang up on the phone mid conversation. I wouldnt use them to manage my property.
1 month ago
Maria Marlowe
My friend and I are first year students and we recently rented an apartment in Brighton with Coapt with the help of Grace and Jack. Grace showed us around the apartment and answered all of our questions thoroughly and Jack walked us through the tenancy agreement, explaining it all clearly. They both made it very easy for us to understand what we were getting into and were so friendly and helpful. They suggested some very useful resources regarding bills and guarantors etc, and made the overall experience stress free.
6 months ago
Raquel Abreu
As an independent inventory company, Pinpoint Inventories role is to carry out impartial property inspections to protect both tenants' deposits and landlords' properties. In our dealings with Coapt we have always found them to be friendly and professional in the unenviable task of property management.
2 months ago
Emily Parker
Always friendly and contactable. Any problems with our property were sorted quickly. Very reliable estate agents
2 months ago
Adam Ross
I worked for Coapt this busy summer inspecting properties, and found the company to be very well organised and super friendly. Any hick-ups were quickly sorted out by Emma Tiplady, who seemed to work day and night and always goes an extra mile to sort a problem fast!
I found it a pleasure to deal with them, even at their most busy time, they still set time aside to help out, with a smile, so we got all the jobs done on time. I would recommend this Letting agency to both Landlords and Tenants, as you really have a good team working for you here.
3 months ago
Amie Mcglone
I was a first year student at Brighton university looking for a house. This stressful experience was made easy when visiting co apt. Everyone at the agency were friendly and extremely helpful. They were also very efficient and were able to find me houses to look at quickly. I would definitely recommend.
4 months ago
Gunjita Dhakal
I am a student who recently had to find new accommodation, I found a student property with Coapt and they made the viewing process easy. One of the agents, Reece, even gave me a lift to the property after I had trouble finding it and was very knowledgable about the properties I was viewing with him . Charlotte made sure all paperwork was understood and nothing seemed too much trouble. All other colleagues were patient and friendly with my moving process. 5 stars.
4 months ago
Betty Jiang
Hi everyone, I lived at 3 Colbourne avenue last year and I will advise everyone here to not rent with these people. They have completely disregarded our own well being. Considering I moved out in January due to withdrawing from my course I still had to pay rent until august. I understand there is a contract I must uphold. In July I was informed by one of my housemates that there was a break-in as the house was empty due to him being in London for 2 weeks meeting with friends. When my friend returned, he was greeted with all the windows broken and all locks on doors broken. He then proceeded to call the police and then Coapt. The police came and did their business. Although my housemate called Coapt they weren't very nice and did not care about any of our belongs/ well being. They then assured my housemate that they have insurance that covers all the damages due to the break-in. As they did not care about any of us. They still insisted on bringing people for house viewings even though the house was in a mess due to the break-in. Each of us has paid £750 for our deposit and there are 6 of us. They have charged us for the damages due to the break-in, even though they assured us that they have insurance. They have even proceeded to repaint every room even though the house was recently renovated and the walls showed no signs of being damaged due to us or due to the break-in.
So in conclusion, do not rent with these people, they have basically stolen our money. They do not care about anyone but themselves and will look for anything to charge us on the deposit.
1 month ago
Jamal Othman
Leon was always really helpful whenever we had any issues during our tenancy and Coapt are easy to get set up with. A refreshing experience after previous nightmare stories with other Brighton letting agents!
3 weeks ago
william perkins
As a landlord changing to a new agent is always a risk. Wes at Co-apt made my life so much easier. The process was simple smooth and professional. The property was rented inside 2 weeks and there were no snags or hidden charges. Excellent. Highly recommended......
8 months ago
Kevin Jordan
Nicest team ever! Jack is brilliant. Houses are calm.
2 months ago
Dave Lofthouse
TERRIBLE EXPERIENCE!!
IF YOU ARE A STUDENT, DO NOT GO FOR THIS AGENCY.
THEY ONLY CARE ABOUT MONEY. THEY DON'T CARE ABOUT YOU AT ALL.
PRIOR TO THE RENTING, THEY ARE LOVELY AND TREAT YOU VERY WELL.
BUT THEY LIE. DO NOT FALL FOR IT.
THEY LIED TO ME AND MY FRIENDS IN ORDER FOR US TO RENT THE HOUSE.
AND AFTER YOU HAVE PAID, THE NIGHTMARE BEGINS.
THEY DON'T CARE AT ALL ABOUT WHAT HAPPENS TO YOU IN THE PROPERTY AND IF YOU WANT TO LEAVE THEY WASH THEIR HANDS.
AND IF YOU WANT TO LEAVE, YOU HAVE TO PAY AND THEY BLACKMAIL YOU WITH THE MONEY OF THE OTHER'S TENANTS.
TERRIBLE AGENCY, TERRIBLE PEOPLE.
2 months ago
Joe Savage
Co apt are lovely and very kind, Especially Grace who has been attentive to all my queries and emailed back very fast. Friendly team.
3 weeks ago
Darrell Dale
Be careful using coapt. They are shoddy and useless with any paperwork that isn’t sent by email. They’re disorganised and will try and milk every student that walks through their door for as much money as they can. Last year I let through them and they tried to charge me 6 months rent upfront because they lost my guarantor’s paperwork and then got shirty when i tried to defend myself and this year they charged for a holding deposit which I was told over the phone I would get back. That person then denied our conversation, tried to blame their coworkers and I am now short £113. Watch your back with them.
3 months ago
Christina Truelove
Coapt have managed my property since their launch. Adam has been particularly professional and courteous during this time. The advice they have given me has been particularly helpful. The student tenants they have housed for me, have generally been exactly the tenants I would be looking to provide a home to. I would not hesitate in recommending them to any students or landlords.
4 months ago
Brandon Williams
Thanks to Dylan so much for all his hard working in finding us a house! Would deffo recommend Co apt!
3 months ago
Frank Meadows
Easily the worst experience I’ve ever had. The place was old and dusty, the furniture was falling apart and had burns all over it, the place had so much damp in it and the whole house had a diminishing feel to it. The worst agents I’ve ever dealt with. They took around £2400 of our deposit for things that didn’t need doing, this is how they make money for themselves. They’re rude and never respond to any complaints on time, unless it’s somethjng that will destroy the house such as the faulty heater which flooded our whole living room. Never will I deal with them and if you can help it, avoid them too, I’m now with another agent.
2 months ago
Marc Langevin
I found Coapt really helpful when looking for a new house in Brighton. Always willing to go the extra mile and have been really helpful with sorting out any issues I have had. Would recommend.
3 weeks ago
Brandy Campos
Been living in a Coapt flat for 3 years now who have been very response to maintenance. The staff are always willing to help with queries, and a shout out to AJ who was my point of contact.
2 months ago
Lawrence Rucker
Just moved into a house with these guys. Upon arrival the house has not been properly cleaned. There are electrical faults which cause us to regularly be without power, clearly they have made no attempt to perform checks before our move in date. Locks on the windows and the back door are barely functional. Despite taking nearly 3 grand a month in rent these people have done next to nothing to make our new place liveable before we arrive. Avoid.
6 months ago
William Herragi
I am shocked by the unprofessionalism. Coapt claim they are helping us find where we belong, but in a matter fact all they are helping to do is take your money. I am appalled by their attitude and behaviour towards customers, I tried to call them many times, however I rarely get an answer and when they do pick up they refuse to pass the phone to the estate agent that is needed. As a student, I went with Coapt last year and they were worse than I ever expected, their out of hours line is appalling as no one answers, and don’t get me started on the £200 agency fee that they were forcing me to pay as they knew a new law was coming out to ban agency fees, that’s the reason they forced me. I’d never recommend Coapt to anyone, honestly being homeless is better.
6 months ago
Michelle A
We have worked with Coapt for a number of years.
Jon, Koz and the rest of the maintenance team is always very helpful and on hand to deal with any issues we have very quickly.
1 month ago
ZGF
I am a student living in one of their properties and have genuinely never been treated worse. The house is an abomination and the landlord had pretty much cut us off. In our state of panic when searching for a house we should have spent more time looking and I would advise any other students to do the same. I'm sure the landlord would not spend one night in this property, so to treat us the same is just unfair. There is no surprise that we have had frequent viewings for our property and it is still yet to be taken up. I wished they would have treated us better and we have always kept the house neat and tidy and is 100% in a better state than when we moved in.
4 months ago
Jordan Goode
A very approachable and friendly letting agency, always working incredibly hard for me to solve any problems with my house. Really student friendly - its refreshing to see them work so close with the Universities to go the extra mile (e.g. hosting House Hunting days). Thanks guys!
5 months ago
Stephanie Davis
Coapt really helped me find a student property when I was struggling to find the right house. They were very friendly and considerate with all my requirements before and throughout the tenancy. Even when issues cropped up, they resolved these quickly and gave reassurance to me. Definitely would recommend!
5 months ago
Dublandu Alemu
My child let with Toby Hamilton as her landlord in her first year of University and the agency and Toby himself were very helpful in finding them a property, and were very clear in regards to what we would expect from them. We couldn't have asked for a better landlord for my child I completely entrust Toby with the upkeep of the property and getting any problems fixed promptly and courteously. 100% would recommend and use again in the coming years.
5 months ago
Nicholas Smith
Awful letting agents I’ve ever been with. I wish there was an option for 0 stars because that’s what they deserve. Coapt are only after 1 thing and that is to rob you, after taking £200 off me and refusing to give it back even though they refused the house to me and 5 other girls. On top of that, not returning my deposit after a month of me moving out and the new Tennant’s have moved in, I am still waiting for a £700 deposit which they aren’t releasing. After all this they have the cheek to ask for a landlord referencing fee when requested by the other agency that I am now with. I’m not impressed with this unprofessional behaviour, I have never been so disgusted.
2 months ago
Gary Brooks
Thank you Gavin, and then Jack, for being so helpful and efficient in the process of renting my flat. I will highly recommend Coapt and wish you all the best in your new office. Ben Hudson
5 months ago
Jeff Fecteau
Fantastic staff and service I recommend strongly
2 months ago
Kery
I've used these guys on numerous occasions when renting and selling properties and every time they've got the job done with exceptional level or professionalism and efficiency. They are also a really friendly team always happy to help out with any query. Leon has always been extra helpful with his impressive knowledge of the local housing market. Would definitely recommend.
6 months ago
Shirley Morrow
If I could give this company a 0 I would. Shocking service and overpriced houses! We paid for for 1 months rent and never lived in the flat during that time as the incompetent co-apt didn't get our keys cut in time. Effectively gave them £2100 for nothing. Silly hidden fees.! DO NOT RECOMMEND!
6 months ago
Sarah McWhorter
nice people good service, they could be quicker at repairing problems but overall good experince
2 months ago
Bill Riebau
As a seller I’ve been very impressed with the service received from Syd Wilson and Coapt.
Originally put House up in October 2017, and Syd had it sold in 2 days. Then after several months of planning delays he has managed to sell it again in 2 days.!!
Excellent communications throughout, good listener and overall great service.
Thanks very much Syd
4 months ago
Miroslav Ivanov
Generally averagely helpful in regards to managing the property and assisting with issues.
However on a personal level, I feel they deal with tenants professionally and with a great deal of understanding.
I personally dealt with Kayleigh who was extremely helpful and professional in our interactions.
3 months ago
Debra Aparo
Good experience with coapt, free merchandise was a plus but overall, good customer service! Would recommend this agency to students :))
3 weeks ago
Clauduine Geisel
Gavin has been representing our group. Our group sadly had a lot of dropouts but nevertheless Gavin has been absolutely perfect. He provided us with advice on how to rectify the situation, patience and was extremely understanding.
He really did make this process a lot easier for us.
3 months ago
jacqueline bennett
good and quick response to my call from adam from maintenance!
1 month ago
Andre Dudik
I HAVE BEEN DEALING WITH WES FOR THE LAST 2 YEARS DURING WHICH TIME I HAVE FOUND HIM VERY COURTEOUS AND HELPFUL AND NOTHING APPEARS TO BE TOO MUCH TROUBLE. I VALUE HIS ADVICE AND WOULD RECOMMEND HIM TO WHOEVER.
5 months ago
Jeremy Courtney
What a wonderful experience, In the end of tenancy, Alicia Bethell helped me to go through all final finance process. it was super smooth and lighting fast. very professional and clear. 5 Stars!!!! very happy!! Thanks, Alicia!!!
Wesley, Gavin and Charlotte helped me to find the flat in the perfect location. Very happy with the services. the process was very smooth and fast. Great Agent and very happy to rent a property from them again in the future.
4 months ago
Umesh Vishwanatha
I have been a client of Coapt for 11 years. They manage a number of properties for me and I have found them to be very responsive to issues, payments and any other matters. Most importantly they have rented each property every year without fail. If you are a landlord, I can highly recommend Coapt
4 months ago
Ercan Ongun
Coapt have been great since we moved in 2 years ago!
Charlotte helped us find the perfect house that is close to our uni and also close to transportation.
Our landlord is really caring and he has been open to our suggestions for improving the house ( which is very nice).
Wes is magnificent! He has helped us every time we’ve had a problem. No matter how big or small the issue was, he made time for us and he would always go above and beyond to make sure that we were safe and satisfied.
I really don’t have anything negative to say about this housing agency. I feel like wes has made our experience enjoyable as he is very friendly and funny!
I would definitely recommend Coapt to students looking for a house. The whole team made the house hunting process easy and less stressful.
6 months ago
Heather Hewitt
Somehow they manage to delete negative reviews but I’ll post as need to warn others. Do not even deserve anywhere near a star. I cannot express how much I advise against using this letting agents, biggest mistake of my life. To cut a long story short I have paid £650 for a place I never even lived in, partly an £450 “exit fee” where I also had to pay to advertise the room and find a replacement myself. I have been in correspondence with coapt for around 4 months trying to have some of my money refunded with no avail, I have signed documents being told they are one thing and then later being told they were actually something else. Which I would pursue further but do not have the time or resources. Mentally exhausted I’ve given up trying for any sort of compassion from this company. After research I’ve learnt they used to go under a different name (google for yourself) but “rebranded” as Coapt to “improve” supposedly. You haven’t. Ignore the friendly advertisements, only people trying to line their pockets with money from unsuspecting and naive students (and landlords too I’ve read). Read the reviews, read the extensive fees list, read your contract properly is all I can suggest and then whatever you do DON’T USE COAPT.
3 months ago
Vaibhavi Solanki
Only just moved in a couple of weeks ago, and there were a number of issues with the house including damp, a faulty bulb and a blocked sink hence the missing star. That said, Koz from coapt gets 5* from us as he came so promptly to fix this stuff and was very friendly on the phone and in person! Thanks so much Koz :)
4 months ago
Jeff
I am a landlord with a property in Brighton. The agent team led by Mr Wes Cunningham, including Charlotte and Jenny , has provided professional services to my full management house for two years. I would like to praise their work in all aspects and share my happy experience with the other customers they are serving. Once again well done Wes and your team mates, thank you very much indeed.
5 months ago
Edith Roberts
Quite simply the best lettings agent I've used in 15 years of professional property investing. Charlotte Rogers has been a pleasure to deal with, always available and never has to be asked twice to do anything. Leon, Wes and the rest of the team make it a pleasure to deal with CoApt, I can't recommend them highly enough.
8 months ago
