Sandicliffe Loughborough - Ford | Nissan | Mazda
Car dealer Sandicliffe Loughborough - Ford | Nissan | Mazda, Derby Road Loughborough, Leicester LE11 5HN, United Kingdom:
220 reviews
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Address: Derby Road Loughborough, Leicester LE11 5HN, United Kingdom
Website: sandicliffe.co.uk
Phone number: +44 115 939 5000
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Latitude: 52.7779623Longitude: -1.2178103
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reviews
Valerie Shinabarger
Fab service and very friendly sales team especially Mike Sirrell ( whose made a fishing friend in my hubby) and Rang Rana who quietly beavers away in the back ground. You went above and beyond thank you so much.
1 week ago
Jimmy Z
Absolutely best service always travel to go back to same garage as they are all so lovely
3 months ago
R Martin
Absolutely incredible service received by Simon Lovell and the team. Given the current pandemic situation and the dealership currently only offering a click and collect service. It’s been very pleasant and easy to do business with the guys. Really appreciated the investment and quality advice that was offered. Really happy with the used approved Qashqai purchase. 100% recommend the garage, advice and honesty.
4 months ago
Alerima Ganizu
Would just like to say a massive thank you to Simon White and the team at Ford for making our visit so pleasant and comfortable we had travelled a two hour drive to come and view and test drive a car. While we were travelling Simon sent me a quick video of the car which was great. On arrival we were welcomed with warmth and politeness I felt so at ease what a great experience and I am pleased to say i did buy the car and would definitely recommend.
5 months ago
Darijan Dacho
The customer service with Sandicliffe Loughborough Body Shop has been absolutely appalling and the behaviour of the staff disgusting.
Being a key worker and not being able to take time off I sent a named driver of the car to collect the courtesy car. The next day I used the car to drive to work, to find the car has not been cleaned. The car was very very dusty all around, sticky cup holders, hair clips, and feather on the mat.
I then phoned Sandicliffe Loughborough Body Shop Reception and a female member of staff answered, I explained the situation and she got extremely rude. And replied: Why didn't you collect the car yourself, that way you could have question me then, she asked me to return the car for other customers to use, she refused to give me her name on several accounts. She did offer I go around and she will clean it, but I just didn't have the time, hence why I got someone else to collect it. I then called the Sandicliffe Loughborough complaints department they listened to what I had to say and then forwarded the call to the manager. Now the manager of the body shop fully supported his rude staff, he didn't apologise nor did he get his female peer to apologise. The lady was vile and I would never advice anyone to use their service.
As a front desk staff she needs to be able to deal with issues in a calm manner.
I have attached some photos.
1 week ago
Matt Cardigan
Thrilled with my new Nissan Juke! Andy was at hand to help with any questions and helped me to buy my new Juke which I love!! Thank you so much! I spoke with Andy's manager Simon and colleague Richard too who were so polite and warming. I'll be back for my new one in a couple of years! Thank you!
2 months ago
Enrique Santos
After having a bad experience with the sales side the after sales team have and are going above and beyond.
Karl has been helpful and knowledgeable and has been a star each time ive had to contact. sian was lovely with her helpfulness.
Simon and martin have a great team on the after sales side.
Keep up the good work!
2 months ago
Sunshine Marrs
I want to thank the manager Mr Martin.
He managed to solve the problem very professionally. Thanks also to the electrician who worked on my car, very clean, very professional. I'm glad I solved the problem, I recommend this garage with confidence. Managed very well by Mr. Martini
1 month ago
Cerji Colvin
Got my third Mazda from here at the end of last year, great service, and more than helpful. Dealt with Aaron and Brioney, both of them were polite, friendly, and couldn't do enough to help, cheers guys!
2 months ago
Tetyana Wright
Bought a used car the staff were excellent through out the process was quick they even
Went that extra mile, you won,t go wrong if you
Are looking to change or get a new car
1 month ago
Jake Elliott
We took our car to Sandicliffe after having the air-con re-gassed elsewhere which caused a water leak. Sandicliffe found a problem with a pipe which they fixed but then told me that hadn't resolved the issue and it would cost over £1k to resolve by removing carpets,seats,etc to find a subsequent leak. We declined this and completed a survey expressing our disappointment. So why am I giving them five stars you may ask? We received a call from Martin (Service Manager) who had reviewed the survey and noted that we were not happy. There wasn't a further leak, we were advised wrong so he invited us to bring the car in for a further review and wet vac'd it three times to remove as much moisture as possible. He also re-gassed the air-con free of charge and was generally really helpful. Martin has turned a less than happy customer into one who will return to Sandicliffe Loughborough again if needed. Thank you for being proactive in your service and taking note of the survey.
2 months ago
aa aa
The work is great, the wait is a few hours but they don't do anything substantial to charge the maximum MOT cost allowed
2 months ago
Mt King
My wife experienced such fantastic customer service - that I part exchanged my personal vehicle soon after ! Two very happy customers.
We never felt pushed into any purchase, or any manipulation/false information that some dealers can showcase.
Simon White was our sales person, who remained professional and personable in the right balenced way making the two car purchases (one part exchange) feel like the right choice for us. Roy who sorted our finance our was also extremely personable and helpful.
Thank you Sandicliffe Loughborough
9 months ago
Tiffany Hill
Our Daughter purchase a Fiat 500 from here and the whole experience was first class. The Customer Service we had from Tim was second to none and he went above and beyond to make sure we were happy, in what was not the best of times. We would definitely recommend buying a car from here, and you will be very lucky to have Tim as your car salesman.
7 months ago
Steven Wolf
Superb service from this dealership. Special thanks to Andy Hale Nissan, I was apprehensive to say the least but was put at ease from day 1.Andy kept me up to speed with information up to collection day and has continued to offer support since collection. Thrilled with my new car and the professional way I was treated. Keep up the good work, thanks again.
8 months ago
Alix Morrell
Great service once I found the body shop.....it's round the back through the gates on the left of the car sales
4 months ago
Barbara Dischner
Being a women on my own and in my 70's going to buy a new car is very daunting, I was expecting to be given a hard sell and forced into buying a car with lots of things I didn't want, but I couldn't have been more wrong. The guys in Nissan are completely fanstatic. I was very nervous and unsure of what to get and the sales manager overheard my conversation and came across (Simon I think his name was) he put me at ease and I felt so relaxed and comfortable the whole buying experience was excellent and I was kept informed along the way. Great team and great manager. Just love my Micra
9 months ago
sima simas
An excellent experience with Sandicliffe Nissan from start to finish! From the moment I made the initial call and spoke with Andy Hale nothing was too much trouble. I was very specific in the spec & trim I wanted... and I wanted a specific colour that given the Production issues cause by the pandemic was difficult to find. Andy listened to what I wanted made no promises other than to try his best.... 3.5 hours later he had sourced exactly what I wanted. 11 days later it was registered and ready for me to collect! For customer service and an all round positive experience I can not recommend Andy and Sandicliffe Nissan highly enough! Excellent service, I felt like a valued customer and I will be returning when I look for my next Car!
10 months ago
desai vral
Bought a used Qashqai from Sandicliffe Nissan on 01/09/20 after seeing the ad on autotrader the previous week. They were quick to respond to my questions & very helpful over the phone. A personal video was also provided. We paid a deposit & arranged to come & view the car the following week & take it for a test drive. We dealt with Bruce Charles who was very helpful throughout the whole process. After deciding we wanted to purchase the vehicle, the process was simple, quick & easy with no pressure to buy at any stage. We travelled 3 hrs from North Wales & wouldn't hesitate to use this garage again. Felt safe with their Covid 19 precautions in place too.
9 months ago
Sarah Morgan
Fathers car blew up at 55000 miles and Mazda/sandicliffe were too interested in just getting them to part exchange and repurchase another vehicle (they are both pensioners)
4 weeks ago
Brigitte Cockcroft
I would like to thank Andy Hale for his time and patience with me. I have taken delivery of my used car today and I cannot fault the help and advice I have received. Andy has kept me in touch with every step that has been taken. I would recommend this outlet to anyone that asks.
8 months ago
sue thomas
All work done on time. All staff very pokite.
1 month ago
Richard Johnson
Convenient but very expensive. Only go if you're sure the car will pass MOT. Had booked an MOT and service here which was ~£200. But my car had an engine light on and the reception said it won't pass MOT and they'll have to run a diagnostic test for £75 and extra charges for labour and parts to fix it. I took my car away and got it all fixed for £50 in a small garage and it's now passed MOT.
2 months ago
Aracelis Espinal
Have to say I’m well impressed with the team at Nissan Loughborough and so pleased with my new Nissan Leaf. Simon the manager is amazing! Normally the manager stays sat in his office but Simon came and spoke to me on several occasions when I was in the dealership remembered my name and was genuinely interested in what I had to say! Great manager great team and cracking car! Can’t fault these guys! ????????
10 months ago
Joshua Cassidy
Excellent customer service by Nissan. Specially Andrew Hale from Sales was amazing. He made the purchase of a new cafe hassle free and looked after me very well. Would strongly recommend this branch.
8 months ago
Neal Cannon
Very happy with the Ford I purchased from Sandicliffe Loughborough recently. Even with stringent social distancing measures in place, James was incredibly helpful. His knowledge and expertise were only exceeded by his professionalism. This wasn't surprising, given that my partner recommended them after her purchase prior to lockdown.
10 months ago
Gwen Jones
Competitive prices, stress free experience from order to collection and great customer Service from Tim Ford as he went above and beyond to make sure we were happy with the car. Would definitely recommend to anyone looking for a new or used car.
6 months ago
goffmedia
I brought a car from Tim recently after my car was stolen. I am not a car person so all of this is not my strong point but he was understanding of my circumstances and was really helpful. I normally hate dealing with anything sales because sales people can be very pushy but Tim was a very genuine and friendly person that made a stressful and negative experience a positive one. Thank you.
6 months ago
Pierre Bordes
Excellent service a very, very, big thankyou to Andrew Hale, and for giving me all the help and support in looking for my dream car. I love it and the time Andrew spent on me was amazing. I would recomend everyone to go to Sandicliffe Motors. Andrew Hale thankyou very, very much. Great deql and ive got a great car.
Sam Osman.
3 months ago
Matthew Breuer
Richard at Nissan did a fantastic job in processing the sale for my mum's new motability car. Initially I've been sceptical of Nissan cars but Richard took his time in explaining the different features and I was very impressed as it seems to be the perfect fit for what we need, so we'll likely continue with Nissan for the future. He's a true asset to the team.
9 months ago
donald lacadie
I am happy to say that I have successfully purchased my Nissan from Andy at Sandicliffe. During this difficult time with Covid-19 things are not as they were.
He was extremely professional, listening to my requirements and was able to find me the perfect car via telephone.
It was so lovely to be welcomed by an incredibly friendly team including Simon the manager...
The process was so smooth.
I can highly recommend anyone looking for a Nissan to consider contacting Sandicliffe first.
10 months ago
Jaime Bridges
Great customer service from Simon and Andy, when we wanted a new Ford, kept in touch by email/phone/messenger.
Listened to what we wanted and pulled out all the stops to make sure our needs were met.
Brilliant Chaps, couldnt be happier.
Thanks on an excellent job.
9 months ago
Pakeezha
So we came in to the store on Thursday 17th December and I honestly can say I was so impressed with the way mike dealt with us! He was friendly welcoming very precessional when it comes to ensuring everything was clean due to Covid! Outstanding service and customer care was spot on!!
Cannot thank mike enough for his incredible service and friendly customer care!
Thanks again!!
6 months ago
Bob Newbury
I have never seen such a bad customer communication in my life at Sandicliffe loughborough. Came in for a test drive for an x1. the approach from the sale rep was appauling, telling my he called me in the morning with an attitude and couldnt get an answer. From the start of meeting him I didnt like his approach. While he was busy trying to take the price stickers off the car, he didnt even bother to say you can sit in the car as it was about -1. Made me look around the car for about 10 minutes as he was struggling to take stickers off, never felt so awkward. The test drive took around 30 minutes, In the space of that 30 minutes, the sales rep didnt make one word about the car. He just kept quiet the whole journey which was very awkward for me. Never asked questions or anything, its like he didnt want to sell the car. Hes phone was pinging the whole journey and he was just on his phone, never seen anything like this from a big company. As we parked up all he asked me was what do you think...? The clutch was clicking all the way so wasnt so keen on the car. all he said was OK PROBABLY NOT THE CAR FOR YOU... I walked off so did he. very awkward experience. I will never step foot in this place again and make sure noone from my family or freinds will approach this place... btw paint was coming off.
Clutch was clicking. Fuming
4 months ago
John Torres
Having had an awful experience at TCH ford in Derby I was hesitant to bring my pride and joy here for a service and MOT... But they have been absolutely out standing. I dropped my car off at 8am and had a phone call before 3pm to say it was ready for collection, there was no waiting until 5pm and having to ring them to check if it was ready! Something I really appreciated!
I was even sent a video walk through of some of the service.
Thanks for a great customer experience, I can’t recommend you enough.
9 months ago
Denise Lindsay
I have taken my car to Sandicliffe Loughborough after appauling service at Sandicliffe nottingham where I brought it from 2018 Nissan Qashqai 1.6Dci at a cost of 17k ( sold to me by Laura and Ben who don't reply to emails or calls and have totally ignored all the issues with my car for the last 8 months ) so I've taken it to Sandicliffe Loughborough have serviced the car and carried out 2 warranty repairs I've been dealing with Adam & Martin who have been so helpful and understanding with the issues on my car ,providing updates and courtesy car and are pursuing the rest of my claim with nissan I can honestly say I can't believe the difference between the 2 branches and would recommend the Loughborough branch to anyone ,many thanks for all your efforts.
5 months ago
Mike Larynx
Feel extremely safe. Usual excellent service.
5 months ago
Krista Fandrei
Recently purchased a used ford transit from the guys at Loughborough. Absolutely faultless service and a great price to match.
Thanks again to all the team who made everything so easy!
9 months ago
Mercedes Doore
Even though showroom closed one gentleman was extremely helpful with information and advice on a Nissan Qashqui. Thank you
5 months ago
Daniel Kepler
I was Just causally looking around at the cars and I came across one I loved, and a very helpful gentleman named Mike sirrell (hopefully I’ve spelt that correct) approached us and sorted everything out for me, he made everything clear and easy and took his time to make sure everything was perfect, along side ranj rana, they explained the car wouldn’t be ready until Wednesday however I was going away Wednesday and wanted the car to drive, and they done everything in their power to ensure I have the best chance to have the car ready for Monday, as we were sitting down they already had the car in the garage which was amazing, they were both so friendly and considering this was my first experience with car finance, they made it so smooth for me and I couldn’t fault them, I’ve now got a lovely car on the way and have no worries. Thank you :)
9 months ago
sam perr
Took my car for its MOT. As always the staff were very friendly and helpful.
5 months ago
islam alsamraie
Perry dealt excellently with the sale from start to finish. Good customer service, thank you very much
5 days ago
Ahmad Waleed
Can't fault the service I received here . I'd had an ongoing issue with steering and traction control in my Nissan Juke for over a year and previous garages had repeatedly told me that nothing was wrong and that the traction control was over-sensitive. This despite the fact that the car jerks from side to side randomly while driving and I knew this wasn't right! It was at the point where I was looking to buy a new car as my Juke was unsafe and stressful to drive (despite passing MOTs). As a last resort booked it in to Sandicliffe for an MOT and diagnostic - they clearly identified there was an issue after a test drive (and that I wasn't crazy!). They didn't have the parts needed to fix that day but advised me not to drive the car home as they were concerned about safety (how the other garages hadn't noticed this escapes me!!). The parts were in the next day and they returned my Juke like a new car - drives perfectly and Martin even managed to knock over £150 off the final bill. Highly, highly recommend this place - they have saved me a lot of money on a new car for at least the next couple of years and I'm back to loving my Juke (which is why I bought it in the first place!).
9 months ago
Mark Ditorri
Brought a new(er) car. Engine had a serious malfunction within a day and so the car went back (sandicliffe mazda) where it has been now for 4 weeks. I have not had a phone call or an update of any kind and I am less than impressed with the service.
When we brought the car the salesman lacked personality, I felt him to be fairly rude during the whole process.
I wont be a returning customer thats for sure.
9 months ago
Brian Chalupa
They did, as far as I know, a good job on a recall to my wife's car and did it promptly. It would have been a higher score if they'd would have cleaned the car or, at least, offered to do it for an extra cost. A recall is not the same as having a service. Not my problem it was a recall as it is obviously inconvenient.
9 months ago
ynot Loeza
Very disappointing aftercare service from such a large business. It's such a shame as the staff seem so helpful when selling the vehicle but could not care less once they've made their sale.
I had a Ford Fiesta from Sandicliffe in February. On test driving the vehicle, there was a very obvious chip in the windscreen to which I was informed would be resolved on collecting the vehicle, either by repair, or if this wasn't possible, replacement. When I arrived to collect the vehicle, it was very clear that nothing had been done. I then received confirmation, from Tim, that he would ensure they would book the car in for a replacement windscreen. I also did not receive the spare key or the diamondbrite kit that I paid extra for. The day before I was due to get the spare key, diamondbrite kit and have the windscreen repaired, I received a phone call from Tim telling me that they were no longer able to do this, which I obviously disputed. I then received a second phone call asking that I go through my insurance for a new windscreen. As you can imagine, I was extremely angry about this.
A few weeks later, someone finally came to my workplace to replace the windscreen but I was still without the spare key and diamondbrite kit.
I have been chasing the spare key and kit via email as my calls are never answered but am yet to receive a response (other than asking what the blade looks like)! I have since sold the car but have unfortunately lost out due to not having the spare key.
The only reason a one star rating is being left is because you are unable to score any lower.
7 months ago
Cara Richards
Took car in for a recall notice, quick efficient and polite service
4 months ago
Moose McMurray
Terrible service, was told incorrectly that I was under warranty and when asked to fix a fault they confirmed it was faulty but I wasn't under warranty and then charged me £75 for the benefit, they never return your calls and didn't even have the decency to apologise just say they thought they had acted correctly. After sales and complaint handling is shocking for a company the size it is
9 months ago
Wade Lindley
Bought a Fiat 500 this year from them, want to thank Michael for looking after me and sorting my dream car for me, Covid measure very good I'm front line NHS and was impressed how strict they are with social distancing hand sanitisers etc.... Thank you
7 months ago
Kyle Silva
Roy & Mike were fab and very helpful!
Sorted everything out with no issues. No pressure felt whatsoever.
And I'm very happy with my new car :)
10 months ago
