Snappy Snaps

Fast and reliable service for passport pictures. In 7’ I had them in my hands and my mailbox.

Outstanding, unrivaled customer service from the Shop Owner Michelle and her staff. Gave a personalized service throughout, meeting a very tight deadline for my fathers 60th birthday. Did high quality scans from old, small prints and revived them, reproducing into high quality poster prints. I was kept abreast of progress for the deadline throughout with good communication and advice on processes which I didn't understand. Michelle and the design team are always smiling and looking to help which is a great change from other Snappy's I've visited!

Good professional service

Staff very friendly and in a good mood

This SnappySnaps store has a brilliant team!! Called in last 5mins of opening hours to see if they could help me make a last min birthday card before closing! They did and stayed an extra 15mins to make sure it was just right. Extremely friendly throughout. A fantastic service!!

Recently under new management: the staff are super helpful and kind and the prices are great and many good new deals!

they r fraud shop. dont go there. fraud there. they gave me receipt with total price, and they asked me to come 24 hour later, and i came day after they said it is not done yet even i paid for express service. after 3days later, they still want to charge express services even they late 48 hours , also they increased priced from she wrote down with her hand herself, and said " pay increased price or leave i just want to make everyon happy, merry christmas . im saying again. i don't care what i wrote my hands , pay more or leave " i'm deaf and i felt like powerless.. please dont go there.

Very friendly service and employees that work here :)

Fast friendly and efficient. Thanks TJ (Groot)

Incredibly over priced for the product we got. We ordered business cards, and the came out blurry and on very poor paper. We need business cards immediately otherwise I would have returned them and demanded a refund.

Very lovely and helpful staff. Processed and developed my film in under an hour as I had a train to catch!

The staff were really patient and helpful!

Great service, friendly staff, beautiful photos!

Really pricy for what it is. Printing some photos for 7x4inches( standard size for frame), no editing required just straight up printing for £36 each........?

Absolutely amazing service from Michelle. Helpful, prompt, friendly and knowledgeable. Highly recommended.

Poor service and very overpriced. Had passport photos taken and paid £16 for 4 copies that took less than 30 seconds for the actual photo shoot. 15 minutes to print (which is not very snappy). Wasn't too happy with the quality of the pictures. Next day went to Park Camera's just down the road and got more photos done. They actually took the time to make sure the lighting was right and that I was happy with the final photos, and it then took them 2 minutes to print 6 copies for £7.50. Will not be using "Snappy" Snaps again.

Really great service.

Helpful staff and got passport photos according to requirements. Very expensive however. Didn't expect to pay so much for 4 photos

16.99 for four, thats right FOUR passport photos. £8 in another place on little portland street and £8.99 at Snappy Snaps in Bromley. Even got quoted £45 to develop a film roll... Total rip off merchants

Never go to the Snappy Snaps for passport photos. The staffs don't even know the requirements for passport photos. Mine got rejected by embassy and I had to take another one. The staffs just tried to make an excuse with no apologies. Very unprofessional. worse than a one star.

So overpriced for passport photos; lighting and quality weren't great at all and not nearly worth the £17 I paid. Find somewhere else with better overall service and price.

Good service but excessive pricing for a set of passport photographs, £16.99! Friendly service.

Great. Prompt and Professional. A young lady called Adlah I think. Thanks

Contrary to other reviews on here, I couldn't be happier with the service received from the team at Charlotte Street. Here is the impromptu email I sent to their customer service team: I very rarely do this, but I have just been into your Charlotte Street Store and been served by Michelle Ryall. I want to say a HUGE thanks to her for her amazing customer service - she really was one of the most helpful people I have encountered in ages! I am a total technophobe and she guided me through everything with ease (and without making me feel silly!) She had a shop full of customers, and although she was extremely busy, she made us all feel welcome and attended our needs without flapping. I travel to the States on a regular basis where they treat customer service with extreme care and attention. Michelle exceeded my expectations by far - making the States look like amateurs!! Please say a big well done to her! On the flipside, the products are a tad expensive, but I'm happy to pay for quality and convenience...

A terrible experience. Went twice. First time I asked for a passport photo, 19.99 pounds for printing 2 and 19.99 pounds for the digital files (come on, 0 cost for the digital files!!!!), which in totals almost 40 pounds. I thought it would be cheaper if I use my own file to print. So I went back to get my USB with my own file and came again. No, it would still be 19.99 pounds to print 2! The reason they said was that it would have to go through the passport photo printing program...... But if you use photoshop to make a multiple duplicates of passport photos on a standard size photo, that would cost only 1 pound. I understand they want to charge higher in London, but 19.99 pounds for machine printing...... And no information on passport photo printing through machines. I did not want to go to other places because it was late, but I will never ever go there again and I suggest those who want to go should seriously think about my experience. What made things worse was that the lady (seems to be the owner) was a little rude to answer my question of how much to print through the machine. Perhaps, she was fed up with me asking questions. Well, I was also fed up with that. Anyhow, it is always your choice.

The franchise owner Michelle is very helpful, polite and efficient. Great service.

Excellent service! TJ was awesome!

Nice service, good atmosphere. Just expensive passport photos!

Extortionately overpriced US passport photos. Images of equal quality can easily be obtained in the vicinity of Euston either from a photo booth at the Station (less than a quarter of the price at Snappy Snaps) or from Nevex who are nearby at Kings X and only charge £8.50 for four high quality photographs. Nevex passport photos are taken by a member of staff and printed as quickly as those from Snappy Snaps for less than a third of the price. There is no need to pay in excess of £30 for two images and I won't be using Snappy Snaps again on principal.

I went in to ask about film developing and scan costs. The woman was pretty curt with me and they're pretty expensive. When i mentioned that I'd go somewhere else because i knew cheaper, she told me in a patronising tone that, nowhere is cheaper now days. As a note. Many postal development services are cheaper, also Eyeculture in Shoreditch is nearly a quarter of the price, and nicer. Their film is double the price of online. DO NOT BOTHER WITH THESE PEOPLE.

Fast, efficient and friendly service. Output of great quality.

Staff seemes polite and attentive and shop seems well equipped, one thing to avoid here is passport photos! Avoid! Bad lighting and wringly situated photo corner will make you look like a alien, £16.99 (!!!!) for a set of 4 is an outrage and a rip off!

I had a batch scan of rare archive photographs done in late January. One photograph had been scanned with a little blob of red wax. I asked if I could have a free rescan and they said no, but made an offer "as a gesture we can offer you the scan for £6.99 + vat which is more than 50% discount" (there was no indication of an expiration date on this). I thought about the offer and waited to see if my contact with provide more new photographs, so that I could warrant a new batch, but months passed and I felt this wasn't going to happen. On Monday I walked into the store and handed the photo to the shop - I explained the offer I had been given to the clerk, she wrote down the order, there was no confusion, no mis-understanding, there were no yellow or red flags - about having to double check. She was empathetic to my situation. Later that day I received an email from the person who had given the offer initially and she was revoking it because of expired time. I was further offended in the way the email was worded as if I was confused - trying to rewrite history about how there was an uncertainty and need to double check. I was too angry to properly express my annoyance but I told them to process the order and that they were not congruent with what they said and offered and in both interactions there was never an indication of expired time. I was also told that I would be given the scan on Wednesday evening. On Wednesday I was told that the photograph has been scanned in and was ready to collect, and that a transfer would then occur after payment. Thursday I went back to the store to collect and pay for the scan, as well make a formal complaint in person. I had started to write a response on Monday to this email about being confused - but I held back - and decided to email myself the email I had written so as I could at least infer to my exact feelings on the situation. The clerk I had met the other day - smirked at me when I stood up for myself - offering a now take it or leave it attitude. I said please can you get the manager, someone who wants to take responsibility. The manager came upstairs, wanted to wander over to the terminal to bring up the email they had written. I expressed as calmly as possible the facts - how I had been given an offer with no expiry terms mentioned, how I had come into the store and given the asset with no incident. She wanted to conform to her email as a new agreement and I told her - this wouldn't stand up in a small claim court. She didn't like my response and soon after shoved the asset back into my hands - she tried to convince me this was a new photo and I corrected her and told her, no its the same photo, from the same batch. She then told me the asset hadn't been scanned in and I corrected her again saying I was told that it had been and I was here specifically to collect it. She then walked away and said she will wetransfer the file to me and she can not spend anymore time with the case. The term I would use to express how she handed back the asset to me is border-line assault. I was stunned and stood there for a second, at the pack of lies, manipulation tactics and the attitude I had received over them trying to wangle their way out of saving 10 pounds. In a way I had to confront 3 different people to discuss that order. At the end of the day I was sent the file for free, "as promised" - it only took a few days of aggravation and a border-line assault and risk of damaging a rare archive artefact that doesn't belong to me.

£3 for a two page black and white email on.ordinary paper!! After waiting 20mins to be acknowledged, we left in shock!

OMG!! Michelle, Hollie, Charlotte and the team were brilliant!! So helpful in creating visuals and recommending frames and mounts etc. I bought them choccies to thank them for an "above and beyond" service Thank you! JPxx

Lovely staff. Great service

Good service but a bit pricey.

Could get the same ting else where for much cheaper

Why are they so over priced? The same brand down the road in Wardour Street charges 8.99 for a digital version of a passport photo. And these guys charge 19.99. Such a "London Allowance" for charging is obscene! For heaven's sake, I hope they take this feedback on board and review their pricing unless their clientale is clueless tourists who may feel too embarassed to turn down the service once they have entered the store.

How can this place charge twice more for 4 BAD quality passport photos?! £16.99 is outrageous! Service is not best

Went there for passport photos. Got them in 20min, but this was both expensive (£16 for 4 photos), and not very good quality. Not the ideal place for this.

Excellent, while you wait service for passport photos.

PLEASE DO NOT USE THIS PLACE - TOO EXPENSIVE FOR BAD QUALITY AND PRODUCTIVE SERVICES ! PLEASE DO NOT WASTE YOUR MONEY

£16.99 for four untouched washed out passport photos that took 20 minutes to get printed. Absolute rip off

This branch really understands customer service and quality. I needed to do some urgent t shirt framing and the advice Michelle gave me was superb. I was guided through the whole process, sent visual proofs before the order was done so the final framed tshirts looked exactly as I expected, thank you so much. I had no idea that so much was done inhouse and so quickly! I will definately use your branch again and recommend your serivces to my friends and colleagues. Thank you again

Shoddy, poor, lazy excuses from the store owner Michelle Ryall.. also a what a liar. Ruined our plans for a friends wedding photo album. The lady was as hard to get hold of as the queen, then made excuses that she had tried to call me the previous evening... lie!!! When asked about sending some email detail, a day later she said her shops internet server was down... hmmmmm?? Her shop assistants would always say that she is too busy to speak with on the phone which happened daily, delaying the albums process being made. This went on for weeks!! The pricing for the wedding album went up and up and up to nearly £300!!!!!! She upset my partner on the phone and tried to wow him with her poor time issues, has she not seen internet competitors offer better service for less money and less hassle? Shame on the company Snappy Snaps for having such a shark as their representative. AWFUL!

Helpful and nice staff, quick service.

Quick and helpful great service.

Staff were very rude to me when I was getting a passport photo taken. They expected the first photo to be perfect, and were unpleasant when I asked for another try. Customer service is severely lacking!!! 6 passport photos for £10

EXPENSIVE! this branch is much more expensive than others, I'll avoid it in the future. Though, it has good service.