Medivet Parsons Green - Molly and Max Vets
Veterinarian Medivet Parsons Green - Molly and Max Vets, 4 Heathman's Rd, London SW6 4TJ, United Kingdom:
75 reviews
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Address: 4 Heathman's Rd, London SW6 4TJ, United Kingdom
Website: medivet.co.uk
Phone number: +44 20 7751 0182
GPS coordinates
Latitude: 51.4740979Longitude: -0.2020152
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reviews
Arjeta Ajeti
Gabi and his team are amazing! We have taken our puppy there several times and today we took him to be neutered. Our experiences have only been great. They show much warmth towards our pup and you can tell they really care about the pets and their owners. We had wanted our pup to have a scan of his tummy and Gabi said he didn’t want to waste our money for a scan yet and to try a different diet first. Gabi explains things well, is patient with all our questions and also gives his staff credit foe their work, which I think is great. We love Gabi!
2 months ago
Carly Cloukey
December 2020 update
My poor dog ripped her leg open and medivet were amazing.They operated on her that evening and did an amazing job. Caring and efficient. Thank you to the whole team.
I've always had a great experience at this vets and feel my 2 dogs are well
looked after. I appreciate the parking outside as well. The team are friendly and caring.
6 months ago
Tori Horton
The VET was SO lovely who saw Stella. Put us at ease, gave us great information, was lovely with little Stella and very informative.
Vets was clean, lovely waiting room and lovely staff
3 weeks ago
Sharon Joseph
I feel very disappointed after my experience this morning, which is such a shame as I had high hopes after reading the reviews.
I recently got a puppy and rang up to book a first check-up and her second vaccinations. The women I booked with on the phone (on Tuesday) was so lovely and enthusiastic, so I was pleased to think there would be great service here and was excited to take little Olive in!
However, unfortunately this morning I found the vet to be quite rushed and a bit brash with me- she didn't take the time to talk through any concerns with me or allow me to ask questions, so I left feeling quite confused and stressed. I'm only leaving this review as I'd like the staff to consider that for first time dog owners, the first check up can be worrying for us and that more compassion/care would be appreciated.
1 month ago
Betty Jackson
We moved to London from Philadelphia in mid-June. Unfortunately by early July, one of our labs needed surgery and I hadn't even finished unpacking much less found a vet! I solicited recommendations from folks at the dog parks, and landed on Molly and Max due to proximity. Spencer and I walked in on a busy Monday morning (without an appointment) and Hannah at the Reception Desk greeted us with a friendly & welcoming smile. The team was very professional and by some miracle I was able to procure a "same-day" (afternoon) appointment with Dr. Clare Lambourne. I was instantly impressed with her compassion and expertise. Dr. Clare was thorough during Spencer's evaluation. She likely prefers a more conservative surgical approach, but agreed that Spencer needed surgery and she scheduled him at her earliest opening which was very reasonable. Dr. Clare did an amazing job and Spencer's recovering like a champ! Her follow-up and post-op care have been excellent.
I honestly feel like the whole office loves my dog as much as we do! And really - isn't that what it's all about? They give "good vibes" and although I hear they may be "more expensive" than other practices, I can't put a price tag on the health and well being of my fur family! I can't thank Molly and Max and Dr. Lambourne enough for all their help!
1 week ago
Amy ANGELICA
Extremely friendly and professional. Warm welcome as we arrived. I am afraid I didn’t get the names of the girl on reception or the actual vet but they were both lovely. My kittens appeared not too alarmed by their first visit to a vet and were well cared for whilst there.
1 month ago
Oleksandr Evil
Very informative and helpful, also all the staff were very polite and welcoming.
2 weeks ago
Melanie Charbonnier
So polite and friendly, very helpful. Thanks so much ????
1 month ago
Matt Swift
Because if I ever have a problem or question re pup, I can email or call and I always get a response that’s been carefully considered by the vet and a follow-up email to check that my dog is okay and because my dog loves going to the vet which must mean that it’s a good one. All the people who work there are extremely friendly in addition.
5 months ago
Adam Golden
I am normally not a fan of chain vet practices as they lack the personal touch, however since Molly & Max joined Medivet, I have had nothing but positive experiences, they have managed to retain the feeling that everyone is important and not just a number. Thank you
2 months ago
Lauren Spanks
Same day appointment; dealt with our pet with compassion; all staff were friendly, well-informed and put us at ease.
5 months ago
Brooke Simons
We felt very comfortable arriving and being looked after. The Vet took her time to talk to me and look at Teddy making us feel at ease.
5 months ago
Stephanie
Very kind staff, always have been. They alwaya make sure to give me all info that i need and have asked for.
3 months ago
stephen perri
I have been with the practise for 5 years and when it was Molly and Max it was amazing. It was like a little family and everyone was so kind and attentive. It has now been taken over and it is awful. Awful service, the staff have all changed. None of the old amazing vets are there anymore. I was rushed in and out of the checkup with no attention given to my concerns. I will be leaving this practise now with a heavy heart. Molly and Max was a special place that helped me with a poorly puppy but this practise is not the same place. I would avoid here and look for somewhere private if you are thinking about signing up. Such a shame.
9 months ago
red perry
When this was Molly & Max it could not have been better. - wonderful attentive staff, highly trained vets and value for money prices. Now that Medivet has taken over prices have doubled and care has halved. After 7 great years we’ve moved to a new vet as a result. Would not recommend.
6 months ago
Erin Missel
Only after money. Do not use this vet. The first thing they asked was did I have insurance. As soon as they said I did the vet started saying how bad my dog looked and how he might even die. This was before he’d even touched the dog. He wanted to do xrays and charged me a fortune for a pain killer and told me to come back the next day when he would see if he could save the dog. The next day the dog was much better so I didn’t return. Two days later dog was 100%. This was a terrible experience and I won’t be returning.
7 months ago
Hannah Stimpson
The vet was very informative and helpful and genuinely cares for my dogs wellbeing
3 months ago
Betsy Barnes
The team in this vet are really kind, helpful and caring, especially Amy and Sara. My dog Csoki just arrived to UK from a long journey from Hungary and before can take her home she went missing in Fullham. Someone catch and took her to the vet and they scan her chip and contacted me. They took a really good care of her until I was able to come back to pick her up. Now she is in safe at home in Scotland.
Thank you so very much for all of you. I really appreciate all you did.
10 months ago
Chad Everett
The vet - Ella - was extremely attentive, comprehensive and thoughtful in her approach, assessment and treatment of my dog. She is presenting with symptoms that are difficult to diagnose and along with my own anxiety, Ella did well at presenting with warmth, expertise, competency and expertise. We are grateful for her time, effort and care during this anxious and uncertain time with our little dog.
9 months ago
kkaterinaa
Easy to deal with, nice people. Friendly first visit.
2 months ago
Anne G
Perfect service and everybody was kind and helpful. Very reactive
4 months ago
James Beswick
Went here with my dog today at 1:00pm to get him weighed. Was my first time coming here as my usual vet was fully booked. Got here and was greeted nicely however it was obvious that my dog was nervous and didn’t like the environment. The receptionist didn’t mention anything to me about weighing the dog myself (which she should have seeing as it was my first time at this vet) and so was waiting until 1:45. Very angry as I was waiting for no reason and would have been in and out within 5 minutes. If you do come here for the first time make sure to ask questions as you don’t always get told things.
10 months ago
R Mac
********APPALLING LACK OF PROFESSIONALISM*******
I lost my cat, thought I had found my cat, took said cat to this vet and they didn't scan the chip. Turns out that it was not my cat and they charged my £180 for treatment (took the cat to a professional vet).
The actual owner used this vet service and the cat is already on medication for a problem that cannot be cured - all prescribed by this vet. Utterly negligent and caused a lot of stress.
DO NOT TRUST THEIR OPINION
DO NOT GIVE THEM ANY MONEY
THEY WILL NOT REPLY TO YOU
THEY DO NOT CARE AND THINK MONEY IS NO OBJECT
SHAME
10 months ago
sherman w
Vet Sandra done a brilliant job for neutering and spayed my kittens. The cut is clean and clear. My kitten feeling very well, eat well, sleep well also play well on day 1 recovery .... amazing! We are so lucky to have a great vet and her team Amy, Sara etc look after our pets, truly appreciated. Lots of love from Heccy & KiKi - the Scottish fold babies.
11 months ago
DeAnn Covert
Great team, friendly and enthusiastic,combined with an authentic fondness for pets
2 months ago
Luis Fuksman
The past few months have been a challenge for us all. Unfortunately I lost my cat- Majik, in June, after he began showing odd symptoms on 27th March which resulted in two trips to Medivet Parsons Green during lockdown, a prompt referral to a neurology specialist with a diagnosis of a brain tumour and the conclusion none of us hoped for. Throughout this entire period, I was supported tremendously by all the Medivet PG team- check ins were almost daily with Nurses Georgie and Amy, and vets Gabi and Sandra were always on hand if I needed advice or reassurance. All the team touched base with me separately after Majik passed, which is above and beyond my expectation of compassion, especially given the times we are all facing. I am delighted to have just registered my new kitten- Kevin, and have been welcomed back with warmth akin to friendship. I cannot recommend the practice enough- all the staff are credit to their profession (and Dr. Sandra's chocolate cake isn't bad either!).
8 months ago
Fran Appel
Excellent service! Professional Staff Very polite and kind.We are very thankful for saving our Dog.Price is affordable.Thank You Guys You are AMAZING!
9 months ago
Christopher Fuselier
Really friendly, helpful and covid safe!
2 months ago
Stephen Lawrence
We love our vet at Medivet. It is always a great vibe when we go there.
We got our puppy Oscal and were looking for a good vet around our area. My partner called quite a few vet places to see if we can register our puppy for check ups, but Medivet was the only one that actually were super friendly, informative and professional over the phone. We knew it instantly, we want our puppy to be registered at Medivet only.
Staff are super friendly as mentioned above, extreamly professional and knowledgeable, which made us feel very confident and comfortable trusting that our puppy Oscar is in a very good hands. Staff is fun to have a chat, not only about puppy but in general as well, which makes staff relatable and have a good connection with.
We usually see Miss Sandra M. (VET) She is absolutely amazing!!!! So easy to talk to, very good listener and an amazing person and VET!!! We would like to say thank you Sandra for looking after our Oscar from a bottom of our hearts.
We needed injection and passport for travelling in a future and Sandra, without even us asking, said : sure I'll sort it all out, injection this date, ill start passport paperwork and etc. so all be done by this date and you good to go. I'll email other information ( we had few more questions about neutering our puppy), so you have all the relevant information in advance.
Can you ask for more? Honestly fantastic.
Definitely, 100%, we recommend Medivet !!!!
2 weeks ago
Martinique Voshake
They play on your emotions to sqeeze as much money out of you as they can shame on you
7 months ago
Omar Morales
Made to wait out in the rain when no other customer were inside. Prices have doubled and service has crumbled. Charged a fortune for the wrong medication which did nothing.
Changed Vet and will never use again! Such a shame as I used them for the past 10 years.
4 months ago
Maxwell Collins
We have been taking our dog here since we moved into the neighborhood. I love how friendly the staff is, how thorough the vets are and how no question is too small or stupid. You can trust that they’ll love your animal as much as you do. Highly recommend.
2 months ago
Paul Sablack
What an excellent veterinary practice! Extremely friendly and professional staff, who made our puppy feel at ease during her 1st trip to the vets. They provide long consultation windows to ensure you don't have to rush over the issues and treatment, and always give great advice and tips.
3 months ago
Shannon Hensley
Unfortunately the affiliation with medi vet is an inconvenience did not appreciate taking a seriously ill cat to a surgery in Richmond which was noisy on the corner of an intersection and 0 parking. Vets knew they did not have the facilities and giving me a call late in the afternoon telling me i need to take my cat to a surgery as they could not further assist was not appreciated as this should have been done quicker and a closer surgery should have been recommended if the cats welfare was thought of.
Also vet wanted to take my cats teeth out she even said all of them need to come out due to some condition. I have had several consultations with other vets who were adamant the cats teeth were healthy
1 month ago
Craig Doman
Outstanding. Every member of staff from reception, to the nurses and vets have been wonderful. The vets are incredibly well informed and actually listen to you as an owner, they work with you and your knowledge of your pet to offer and find the best solution. I have always felt listened to, understood and have never felt rushed (even after asking 100 questions) after having been talked thoroughly through any medication/procedures. Molly and Max vets put your pets health and your happiness first. I could not recommend them enough!
7 months ago
Jamisha Zeno
I took my 10 year old Pug mix in for a normal health certificate to have him flown abroad. We spent about 20 minutes there while he was checked out from nose to tail. I was told that his teeth needed to be addressed, and that his snorting should stop when the weather warms up. The vet made a big point to say how thorough he had to be for this sort of paperwork, and that his experience in New Zealand meant he was highly skilled.
Three weeks later my dog arrives in the States and is taken to another vet for an import examination. During the examination they easily find a big white tumor in his throat. I have no idea what to look for, but when they showed me it was clearly visible. Turns out my dog has well developed cancer. I had to spend a huge amount of effort, emotions, and money to send a dog across the Atlantic. In the end I had to make an even harder choice, instead of saving myself the effort and enjoying the time i had left with my dog.
I can not believe that the vet at Molly and Max did not notice such a prominent cancer tumor. If they had actually done their job, rather than entertain me with stories, I would now still have my dog.
1 week ago
Cooter Brown
after a year of being with this vet, it was shocking to discover that loyalty counts for nothing at the end of the day it is a business and not a caring and trustworthy enterprise. More specifically I discovered that you cannot rely on the communication you are given. Have paid for a for my cat for which I was given incomplete information, I was taken aback to discover that the vaccination expired without me being informed. As a result when I followed up for my cats subsequent vaccine I was then informed that I have to begin the vaccine treatment again and pay the full amount . Why was I not given this information earlier? The call I received was not only unhelpful but rude. If I cannot trust that my vet is giving me the full information regarding my family member's care, how do I know that he is getting the best care. If you go to this vet, get every detail in writing. Otherwise pay through your nose only to pay again.
Sept 22, 2016
Apropo my review above the owner made a remarkable effort to contact me and correct all that had happened offering a legitimate explanation. As a result of the inconvenience my cat received the vaccine required as per our agreement. I was very pleased with both the apology and the service provided which was a clear effort to compensate for any inconvenience. The vet that saw my cat at the practice was very helpful and informative and treated my cat as her own. Thanks for this experience based on which I would change my review to 3 stars.
7 months ago
Heather Maurer
Molly & Max have been looking after my dog Milo ever since he was a puppy. Ella, Alice, Kathy & Ben are a great team - they're always available on the phone to answer any questions you have. Their opening hours are great for us - we can go in on Saturdays and before and after work.
Milo developed idiopathic epilepsy while he was a puppy - a very rare diagnosis. Ella and Alice diagnosed this, referred us on to a neurologist and have been helping us and Milo manage his condition ever since. Their support and guidance has really helped us when Milo is having a rough time. Thanks so much for your support and expertise.
11 months ago
Rachel Fincham
Really get vet practice. Everybody there is incredibly kind and wonderful to our little Pablo. They treated him with care and always went that extra mile to make us happy.
1 week ago
yvette araujo
Best and quality service - professional and amazing people!
Thank you,
Stefani
4 months ago
Jay Dubner
Molly & Max remain to be an outstanding veterinary practise and we are especially grateful to Dr Rebecca for her continuous care & support. We could not recommend her more highly & are eternally thankful for her wonderful advice and reassurance. A truly gifted vet and someone we feel incredibly lucky to have had looking after our cat.
7 months ago
Melissa Spencer
Staff was very friendly!
4 months ago
Oguz Yucel
A very nice place. Friendly staff and competent vets.
1 week ago
Amber Parkin
I've been taking my dog, Bailey, to Molly and Max for two years now ever since he was a puppy. He's had some quite serious health issues (he was a rescue dog) of which he is now completely clear. I'm so grateful to Alice (vet) and Nicole (nurse) for all their kindness, professionalism and care. They greet Bailey like some old friend each time he arrives and even though he's had to have some pretty unpleasant procedures (like being made to vomit up a load of chocolate he scrounged one day) he always waltzes into the practice as though it's a favourite playground. (Before Bailey we had a hamster which we also took to Molly and Max and he lived to a grand age. If you can make a family feel that their hamster is the most important pet in the world, then you definitely have a good attitude!).
8 months ago
Jacqueline Manzano
As new dog owners we have been so glad to find Molly & Max, and particularly for all the care and support we had from Dr Rebecca Flynn. We came to M&M with a young puppy needing various jabs and treatments, as well as paperwork for complex travel overseas. Dr Flynn was tirelessly patient with us and hugely professional throughout. We feel much reassured to have had such excellent support when we needed it, and would wholeheartedly recommend Dr Flynn and M&M as an overall practice.
7 months ago
Abigail Dennis
Very friendly, helpful and caring. Our dog responds extremely well to the staff here. A bit on the pricey side. But, you get what you pay for if your four legged friend is your bestie.
4 months ago
Rob Ernst
As an experienced puppy trainer and canine behaviourist, I am so pleased to be associated with Molly and Max Veterinary Practice. Since it opened I have found all of the Vet staff to be exceptionally helpful and a great source of help and advice. Thank you, Richard Grant K9 Help.
1 week ago
Carol Barrera
I've been taking my 2 dogs to Molly and Max Veterinary Practice for 5 years and I couldn't be happier with their service. My dogs both have very different but very serious health problems and Ella, Alice and Rebecca have always gone above and beyond to ensure my dogs are safe, well medicated, thoroughly checked and happy. The service and care is second to none at Molly and Max and I have recommended everyone I know with pets to use their services.
6 months ago
desai vral
I've been taking my cat to Molly and Max for about five years and Ella and her team have always been there for him. He is now eighteen and, thanks to their constant care and attention, is in remarkably good health for his age. I would not hesitate to recommend Molly and Max to anyone who wants their pet to enjoy a contented and comfortable old age.
1 week ago
Shaka Wilson
Molly and Max quickly took care of my cat in emergency and saved him. Great follow up and warm welcome.
5 months ago
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