Harrow Council, Harrow Civic Centre
Council Harrow Council, Harrow Civic Centre, Station Rd, Harrow HA1 2XY, United Kingdom:
210 reviews
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Address: Station Rd, Harrow HA1 2XY, United Kingdom
Website: harrow.gov.uk
Phone number: +44 20 8901 2600
GPS coordinates
Latitude: 51.5894611Longitude: -0.3340117
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reviews
Haruki KItahara
My wife applied for a blue badge parking permit. After 3 weeks she sent an email to check on progress ( it's not possible to phone them) they phoned back to say they did not have the application even though they had confirmed receipt of it. Even though she was unable to walk unaided they wanted her to be assessed. When she died I had a letter within 5 days complaining that pass had not been returned. Zero stars is what they should get.
3 weeks ago
Joseph Fields
Worse borough in london, I have been driving everywhere in london but this borough is the worse. Recieved a big fine while driving here.
11 months ago
yvette araujo
It’s an amazement to see the rating of this place and wonder how they are still operating without change.
1 month ago
Kimberly Garcia
Unfathomably bad. How is this what our taxes pay for. Billionaires relax. You got our taxes.
2 months ago
James Sewell
If you cannot find parking on your own road as a resident you will be attacked with parking fines because they don’t offer permits on your road. If you do manage to find parking you will trapped and hit with multiple parking fines on the high street. Pretty clear to see after some online reading that this is definitely a massive source of income for the council. Looks like a problem here and would be interested to understand exactly how much they are making from car/road related fines.
2 months ago
Marwa Mahmoud
No contact option. I've moved house. Now living in different district, renting a room with all bills included and Harrow Council says I still need to pay a council tax in amount £1600. That's sick. I'm not gonna pay you even a p penny ypu thieves.
3 months ago
LQ Y
Google need to add zero stars for services like this, one star actually gives the allusion that they at least do something's right. One of the most corrupt and inefficient councils in all of London, can't even send out the booking for a covid test! My partner's confirmation was sent immediately, tried several different emails. Nothing will ever get done to change this council lived here most of my life and they are still useless.
Still waiting on a replacement bin 3 years later, still waiting for them to do something about my neighbor fly tipping or over crowding her house.
Harrow council should be closed and running of the area should be moved to a more effective neighboring borough.
8 months ago
Deb Lund
Unresponsive!
We've moved out the borough of Harrow and I should be credited for the extra council tax I had paid. I filled out the necessary forms on the same day I got the requests via post. During this process, I have tried calling multiple times to ask questions but you can never get through to anyone, the whole country has managed to get back to work and bring some normality but this council still are using Covid as an excuse for not having anyone to speak to on the phone, its shocking. I managed to find a generic email on there website and have reached out 3 times with no response.
On top of that, their website is awful, unhelpful and doesn't provide extensive answers to very normal questions that I had.
Surely, they need to have a better service and respond to the people that they were hired to support. If they were an independent private business they wouldn't last 2 minutes due to their lack of communication with their end customers.
Always the case, quick to take money of you and then ages to give it back.... assuming they giving it back!
11 months ago
Michael Barnes
Beyond a joke. Virtually impossible to contact.They just want to fleece people. Now they have built a cycle lane off Northwick Park roundabout causing traffic chaos . I support more cycle lanes but this was obviously done without proper consultation or research .
8 months ago
Dyneisha Blacher
My garbage was missed,i reported and nobody comeback to collect! Moreover, nobody is answering the phone at council. Awfully service!
6 months ago
Cinus Findus
Poorly run council. Impossible to contact any department. Are they really working for the people?
8 months ago
Jai Flicker
Keep away. This council is the most terrible. They don't have a direct number. Their systems are very slow. Their procedures are a total failure. Executives working here think they are super smart and think that the systems in place are working well and robust. Council Tax PCN or any other services are not functioning well. They claim to be diverse, but i think because of the huge Indian work force, they're attitude and work ethics are the same as India. Total Disaster. They should be ashamed and move on and know they live in England not India.
2 months ago
Christopher Williams
Terrible council. Has no care for people who actually obey rules. They are not even worth zeros stars and if I could give MINUS 5 stars I would.
3 weeks ago
Christine Roger
Worst council ever . They just want to be difficult for everything. So many things they do wrongly which other councils are doing so easily. This people either dont want to work. Or they dont know how work have to be done. Even they have not issued grant to any business till date . And rejecting them without reason. Even they got money from Government for this grants in march. I hope everyone report them to Mayor of london and Rishi suchak .
1 month ago
Diane Moody
I have received 10 different letters saying i own money to Harrow council regarding a prohibited turning in one day . Cannot get through the contact number , not sure what else to do next !!!
1 week ago
Terry Watts
The worst ever council I've dealt with. You pay the council tax but they don't provide anything. Missing bin collection. My landlord has ordered extra bins half year ago, nothing has arrived.
10 months ago
Lynda Johnson
Look at the parking times and tell me this makes sense.. 3 different rules in effect running from 7am - 12am in an area that isn't even that busy, like if you've had a pcn due to unclear ruling
4 months ago
Alba Diaz
Their automated phone system options are limited and make it difficult to be put through to the correct department. When I did speak to someone they put me on hold and then hung up. The 2 question after-call survey didn't even work. I pity the residents who live in the borough,and thank my lucky stars I don't. I dare not think what their services are like.It's made me really appreciate my council.
2 months ago
Tb Ig
At a time when everyone is trying to get back to normal Harrow Council is not answering their emails or phone!
9 months ago
Stoian Dekov
the most useless council that ive seen , if they cant configure a phone robot i cant see how they can manage the rest of the area . all the phone lines are down . no one working on there .good thing that you all get paid . good luck
8 months ago
camp sawyer
Totally useless systems and staff, a public disgrace, very sad. Volunteers would be more polite , well informed and helpful. Please people of Harrow, vote for a better council !! One star is given to Waste Deposal staff who sorted out an issues last year with politeness, intelligence and effective action.
2 months ago
Ju L
very hard to reach, impossible to set up payment,
7 months ago
Jenny Pecoraro
How dare they have 1 star. They proceeded with my PCN after I made a mistake at 08:00 in the morning during Christmas BANK HOLIDAY. Profit over people always. They don't care about humanity. We're just digits and figures. Untrustworthy unsympathetic beaurocrats!!
3 months ago
Rajun CajunMags
Phone’s never answered, we site not working tried to book slot at recycling centre. Waste of time. Shows NO slots for rest of year. Must be the worse council ( = with Brent). In the country . Poor poor poor .
5 days ago
peachymillz
ealings worse
3 months ago
Kathy Fuller
Don’t live in Harrow! Not sure why the government in England, especially in London, charges people crazy amounts of taxes. What do they give the public in return? Harrow lacks facilities that other boroughs provide. Ie, Brent offers so much to families, from gyms to huge mall to after school location for children. Houses on the hill are congested and area built so depressing. Bills are sky rocketing. Harrow council lacks a good communication amongst its team and with the public. Edited: Harrow council finally corrected the issue. And it wasn't an easy fight. They turned out professional but lack manpower. So raised the stars up.
People here commenting about WHOLE INDIAN WORK FORCE - racist comments, aren't true. None of the people I dealt with over the phone were Indians. They were mostly Irish or Brits. People should stop generalizing.
2 months ago
Maggie Hall
Harrow council are a total shambles, honestly I have nothing positive to say. They have no problem charging residents amongst the highest CTax fees in the country but are unable to provide a service anywhere closely relative to that fee. From adding all day unreasonable parking restrictions on residential roads, fining drivers wherever possible, missing bin collections, damaging bins, not keeping roads in good order and filling pot holes when they become dangerous, not being able to speak to a human when you have a problem that needs to be addressed urgently.. and if you miraculously do, then it's usually to someone that has been trained in being rude and ill mannered.. Seriously, the list goes on and on.
The latest annoyance is being turned away at the recycling centre with a car full of rubbish, despite there being no queues (literally couldn't see one car in front of me) and being asked to "book an appointment" for a week later. Not been communicated this before and it seems that harrow council figure out a new idea to save money at the expense and detriment of hard working residents on a weekly basis.
An absolute disgrace!
3 months ago
Gretchen Siegchrist
I want to change the details of my direct debit but the phone lines are still down due to covid and almost every option on the council tax management screen on the website doesn’t work (except for the ‘pay my council tax’ of course)
3 weeks ago
Alfred Shapiro
I have never had a worse experience in my life. I had to deal with several people from the office to check my papers. I have been asked to pay two months of council tax from 5 years ago when I was not even living to that addresses. I have sent them all the proves but they don't even bother themselves to check properly. I had so much stress and wasting time dealing with belief as they were about to come to my house and take stuff for £2000. After I sorted out this problem the case was finally closed but guess what I have received another paper from the same year but different timing for another amount. I hope none of you guys will have the same experience as I had because I cannot believe those people are even working there. I am still shocked by their approach.
2 months ago
judoka judoka
I wholeheartedly agree with every single 1 star review and I challenge, that’s right, CHALLENGE Harrow Council to respond to all these reviews if they have the courage and confidence?. Are you reading this Harrow Council? You know you are despised but don’t have the guts to answer criticism because these comments by residents are 100% spot on.
4 months ago
john Rivers
Harrow Council are an absolute disgrace. If I pay my council tax late I would be in trouble but they regularly collect bins late and there's no way to hold them to account! And good luck to anyone trying to get through to report anything on the phone, you'll be on hold for 1-2 hours just to speak to someone.
2 months ago
Kristina Pines
The worst bunch of public administrators I have had the displeasure of dealing with. They do not care at all about residents, they seem to operate in a way lacking transparency when dealing with serious concerns. They seem to prioritise making resident's lives worse with every decision their incompotent staff make and they should be ashamed on themselves. If I could afford to move out of the borough I would have.
3 weeks ago
Judy Raphael
A disgrace. Seems a little racist by the looks staff gave when Had my registry. The certificate if you call it that, I mean a 3 year old child would have clear hand writing! Every time I look at the messy grammar makes me sad then seeing happy moments! Close dorm or recruit better staff! Thank god I don’t live in this borough.
4 months ago
diane bergeron
Worst council in UK and v expensive council tax. Have to pay £75+ to empty garden waste bins on top of £1660+ council tax per annum. Don't let you off parking tickets even if you're dying with painful illness! Disgraceful and totally disgusting council, sorry I didn't move to Barnet or even Brent!
6 months ago
Scott Evans
Obnoxious, greedy council, just horrible to deal with. Quelle surprise....
2 months ago
Kel Millionie
Worst ???? council ever..... We are international students we alleady give them all proof still they charge council
2 months ago
janay haggerty
Hqppy to take overpayments and chase fir council tax but has taken me 3 weeks to get the overpayment back. Wish i could take legal steos like they do....if i could give 0 i would.
4 months ago
Rodney
Disgraceful services! I have been calling them for 4 days now, each call lasting 30 mins, no one picks up. The matter is so urgent and possible homelessness
6 months ago
Victoria Sather
Harrow PCN dept is an absolute disgrace and so lazy. I have told them numerous times and by sending letters back saying person not at this address but they are so unintelligent they don’t understand what that means so to make it easier for them I told them to contact the owners car insurance company because the guy they are chasing sold the property and didn’t update DVLA but no they still want to keep writing to me. Brent Council and Camden Council understood and dealt with it promptly. Its harassment and I am going to start invoicing Harrow council for my time. They could check the land registry but they have such a easy job why bother thinking! I do feel sorry for anyone having to deal with them as I do not live in Harrow borough and I find them useless.
2 months ago
Brian McDermott
High council tax and extremely poor service. A key strategy = punish motorist. Be very careful when entering the council boundaries the traffic fines for minor infringements are excessive. Fees for parking in public spaces prohibitive. They wonder why the town centre is dying. High business rates ensuring limited range of retail outlets. Overpaid Council executives that don't give a hoot.
2 months ago
Bree Bree
PCN issued incorrectly and confirmed by a different enforcment and appealed to the council they ignored and submitted my pcn to court and and enforcement agent while I was waiting for respond from them. they have unbelieve 52 days respond policy. I contacted the complain department never had a respond from you.
To whome it many concern pcn; HR66583355.
2 months ago
John Yoe
Shocking service. Cannot complete online change of address form due to some error and then unable to get anyone to talk to who is a human. So basically stalemate and cannot pay my outstanding bill and transfer the account to the landlord!
3 months ago
Celine Tranchard
Disgraceful, pathetic, totally customer unfriendly...... Words fail me. Such disgusting service Harrow Council is providing for the bins collection service. Reporting system is terrible.
Mina was so rude on the phone and she actually dropped the call after that. How can Harrow Council be run with people like her and with the kind of service she is giving to Harrow residents. Are the Managers aware of such poor service? Do they care or are they the same?
WOW! DISGUSTED RESIDENT.
2 months ago
April Pilcher
What a bloody useless council!!! The website doesn't have the information you need, no one answers the bloody phone and when you do get through they either don't have a clue or refer you.
Our bins have been collected once, yes once in 4 weeks! It's disgraceful, I've been on hold for an hour now and I know the whoever I talk to at the other end will do sweet FA to resolve it.
This is despite the hike in council tax again this year. What purpose does the council have if it can't even provide basic services!
4 months ago
MSM
Setting up a direct debit for council tax payment has been interesting to say the least. The council doesn't recognise the sort code I submit, but complain I don't pay by direct debit. Laughable really!!
2 months ago
Sarah Koon
This council is a joke. A bunch of thieves. Bravo to the ones who have managed to rip this council off. We need to file a petition against this council. Whoever is literate enough in this field should do this. If you all agree please like this comment so we know.
6 months ago
Mik Mak
Rubbish ,
I moved out of the property to another one nearby in same council , they opened the new account same day and started charging me immediately , but did not close the old account and when I cancel the DD after overpaying for a month rather than refunding me they are sending notices . try to reach them but no response , all employee are busy with priority covid-19 service . The only department working seems to collections department sending notices .
9 months ago
Jasmine Mower
Depressing. You are super lucky if you get an email back or your call answered. Staff don't know what they're doing half the time.
3 weeks ago
Beth Bradshaw
Houses in this area are being built by too many unqualified and unregulated builders that have no idea about Health and Safety and have no clue to the regulations that need to be complied with.. The houses are then allowed to be rented.
BAD LANDLORDS, BAD TENNANT, WORST COUNCIL'S
2 months ago
Branislava Dragovic
Reference to business support grant very poor response.
all the other councils have paid the money and harrow council taking too much time
most of the business are struggling
Hillingdon council paid within 7 days and Milton keynes council paid within 2 days
1 month ago
