Sri Lanka High Commission
Embassy Sri Lanka High Commission, 13 Hyde Park Gardens, Tyburnia, London W2 2LU, United Kingdom:
62 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: 13 Hyde Park Gardens, Tyburnia, London W2 2LU, United Kingdom
Website: srilankahc.uk
Phone number: +44 20 7262 1841
GPS coordinates
Latitude: 51.5129045Longitude: -0.1710306
Location on the map
Get directions
reviews
Mobile Legend
Excellent service provided by the staff of SLHC in London. I was very impressed with the observing staff members going above any beyond to help fellow Sri Lankans.
1 month ago
Patrick McDonald
All staffs have been very helpful and friendly. Thank you all for yor help/support! God Bless everyone!
2 months ago
Ken Petri
Here is a big shout-out to Mr.Munasinghe who has been providing an impressive, exceptional and a very professional service in order to fulfill necessary and appropriate help with dual citizenship applications. In my recent personal experience, it was a quick and an easy appointment with Mr.Munasinghe's clear guidance. Hence, Well done and thank you for your time and great effort !!????
In addition, I also am grateful to the rest of the humble and supportive members of staff who delivers excellent teamwork at the consular services counters. Many thanks everyone ! Keep up the well above and beyond work ! Cheers !!
3 months ago
Carole Patterson
I never seen like rude staff answering the phone.. arguments with customers. Like fighting.. i try to ask what happens my passport renewal.. she started to answer i have so many calls on hold. You have to call srilankan passport office?? This is uk. At least learn how this country people work and help to others..so horrible..
2 months ago
Kim Cherry
Very friendly and efficient service. Located in a convenient place (short walk from Paddington station). Only downside is they accept cash only.
3 months ago
jose nunez
I would like to say very excellent service ever received from high commission
Rasikka:- young energetic man , what ever issues resolved on spot
thanks
proud to be a srilankan
3 months ago
Leah Teitelbaum
Very helpful service centre. I got my passport renewed without any hazel. The service was very quick. The official website contains all the necessary & essential documents required for all consular matters so it’s better get prepared before going in person. Its hard to get information over the phone as the lines are some times busier so need to keep on trying.
Parking on the surrounding roads costs about £4.50 a hour so public transport is the easiest.
Due to the pandemic there is an online booking system to book in advance.
Staff are friendly & helpful in giving information & advise
It’s busier in the morning hours so some time of waiting will required.
It will be much better if the consular section is moved to a larger area with easy access to elderly people as the present place has got a metal steps to climb down which will be hard to use during adverse weather conditions
8 months ago
Arash Irani
Worst receptionist I have ever met. Way of talking is terrible. Even she realized she was wrong no apologies. Shouting like a dog. I was really disappointed.Other staffs are friendly.
2 months ago
Perry Wardle
I have been trying to contact anyone over phone past few days. Left numerous messages. Simply appalling.. Bad image to Sri Lanka and our Presidents efforts. So far no replies. What's going on.
8 months ago
Jim Cole
If you are trying to contact the High Commission go to their website and get the new contact details under "Notice to the General Public" all the numbers are listed there for Pension, Passport, Dual citizenship etc, etc... (since 4th July 2021)
6 months ago
John Mcmurray
SLHC London has improved a lot with their hospitality and helpfulness. The staff is willing to help the customers to get the job done. Many thanks to the gents in the passport and citizenship section for serving people with the Sri Lankan friendliness.
11 months ago
Lamont Johnson
Very kind and helpful staff. Came here to get a life certificate and to get information relating to visas. Got everything attended by the staff here within a few minutes . Thank you very much .
6 months ago
Taylor Forrest
Typical Srilankan office experience. Lots of areas to improve. Mainly professionalism and customer service.
Staff are generally friendly and helpful except some grumpy ones.
Went there during the covid 19 lockdown in May 2020 . The staff were operating on appointments based system but the consular website says “walk in “ , clearly public wasn’t informed correctly.
THERE IS A PAY AND DISPLAY PARKING bays outside . Typical cost are around £8 an hour for diesel vehicles . Slightly cheaper rate for other vehicles.
Photo Booth and Toilet facilitates on site .
10 months ago
Evelyn Hanners
Very good service ????
5 months ago
T S
Its good but need to look at their citizens more carelfully some staff show bad impression
7 months ago
Dayron Garabito
Helpful friendly service
2 months ago
Angela Brown
Was friendly and quick
4 months ago
Manu C
Its was really nice experience. Few days back I went to the Lankan High Commission with my mother to renew our passports. All staff was very friendly and very kind. They are working really hard and caring elderly people very much.
2 months ago
Angie
Been there to register my daughter’s birth and the staff were great. It was very busy but the stuff were very helpful with the limited resources they have. I had all the documentation required and manage to get the birth certificate straight away which I thought will take months. Special thanks to Mr. Naveen. Keep it up the good work. ????????
4 months ago
Georgetta Gibson
I have decided to offer 4 stars based on my experience for Birth registration and Dual citizenship application procedure.
If you have all the documents and correctly completed, then it should be a straight forward procedure, although it may take some time, on average around 1 to 2 hours. Better not to turn up on Monday or Friday... Wed or Thu is preferred and less people are expected. Many people do not have the correct documents or forms are not fully completed, then it takes time. Once the application is made, then the process is performed by the head office in Sri Lanka and they are very slow and not so proactive.
8 months ago
Romair Earett
0n 29.01.2020, We had to come to Consular division for renewal of my wife's pass port. As we have travelled more than 250 miles from 3.00 in in the morning we were tired.
But the staff was so nice and helpfull we even forget our tiredness. we must thank them.
Theja Samaradiwakara
Wasantha Jayawardana
6 months ago
Rajesh Peddiraju
Since morning 10 o’clock to now time is 15.46 I’m still trying to call but nobody’s answer the phone. If they can’t answer the phone it’s better to said that they don’t use phones and don’t try to call them. I wish I can give 0 star.
2 months ago
Brownmoney
Really bad service, the women put the phone down on me when I hadn't finished asking the question I was ringing about. There are 2 different sites to apply for visa so not sure which one is legit. Would be helpful to have confirmation. Hopeful someone else will be on the phone tomorrow, will try again then.
2 months ago
P Joon
Excellent customer service
3 weeks ago
Napier Minor
No clean at the entrance and one staff very tough and rude. Should be clean embassy.
10 months ago
joseph fulk
Really good service.. efficient staff..
2 months ago
Eileen Armet
I don't understand why a telephone number is provided for this High Commission when nobody actually bothers to answer my calls - even choosing the other options doesn't lead anywhere apart from a voice mail message.
I needed important visa and ETA information before we travelled to Sri Lanka this weekend, now I'll have to risk my entire trip because the High Commission doesn't provide a service.
Very disappointed.
4 weeks ago
ray s
Today I visited there. Very good service
3 months ago
Christoph Walsh
There are many English speaking staff , as well as Tamil speaking staff. True, the process takes longer & not straight forward as many of us used to in UK. I had to been there twice. Can't blame staff but red tape. They seems just following the protocol. Government has to spend money on IT infrastructure ( from a multilingual website, online applications process, etc) to make the process less complicated. That would save time & money for both staff & people coming to get the service.
6 months ago
Matthew Becker
All the staff is very friendly and helpful!
There wasn't a long que to get 2 months visas.
3 months ago
Holeinone Chipster
For nearly a month I have been ringing the phone number given for this place. No one answers or pick up the phone. Why don't they say that they do not have a phone number for this office in London.
4 months ago
Ian Kennedy
The Consulate staff were so genuinely corporative and supportive. A true testimony to Sri Lankans hospitality. Thank you for the amazing hospitality and service.
3 months ago
Jennifer Cornish
I recently visited the Sri Lankan High Commission for passport matters and all the staff were very helpful. My mother had some trouble walking and they allowed her to use the staff elevator and were all very friendly to us. I was delighted to see such hospitality and would just like to say thank you for all the help. The application processes were very quick and organised and special thanks to Anfalo for helping with our applications when there were some complications.
8 months ago
alli coslett
Very Poor service- Sri Lanka is going down the hill while other countries going up on the hill !!!!!!!!
The service is very poor, I have applied for my son citizenship certificate 1 year ago, never turned up here. At the end I collected in Colombo immigration office.
*No proper system/ IT system in place, No one knows anything apart
from pen and paper.
*All staffs hang around with their phone all the time, doing their personal
stuff.
*No one speak English even though they work in England.
*None of them speak Tamil even though most of the people go there are
Tamil. This is a very racist behaviour of the Sri Lankan government.
6 months ago
Nate Paine
It is nice and standard hotel as I sleep in this hotel few times very clean and nice breakfast I prefer this hotel if you travel it's very close to hotel if you walking is just 10 min from T 2 and with taxi it's just less than 2 min.
Thanks for management Quality Airport Hotel Dan????????
8 months ago
L Mabu
Omg..... Why can't this place be a bit more organised. There is no appt system .have to take tickets and wait and it's a never ending wait list. We 've been here for 2 hours and doesn't seem like we are having any joy....
4 weeks ago
John Adkins
Service is very poor. We went for child's birth registration at 11 am and we were considered only after 2.00pm. The ones who came after us were also taken in but we were left until last ,as we didn't interrupt them. There was a staff who wasn't very nice when it came to a Sri lankan Citizen. It seems that they talk too much and work less. Not efficient enough. Also when called, there's no one to answer. When emailed , no replies. After all we didn't have a good experience.
4 months ago
ARA
Extremely “Poor Service” as follows;(
1) inefficient and flawed telephone line.
2) Poor telephone manners and service directions.
3) lack of knowledge and unprofessionally trained staff who are not up to the British or Europe standards.
4) outdated and outlawed process which does not provide greater productivity nor sense at all but that conduct cause greater pain for clients.
5) it is quite shameful that the embassy only accept cash only for services, while the British corner shops accept bank card payments via payment terminals. In a way it is a doubtful that old fashion cash sales comply the UK annual HMRC income TAX returns, as the receipt or cash book can hide under the carpet while the Sri Lanka treasury goes down as a results of having wrong politicians and toxic power.
( Arjun Mahendren and Ravi Karu..)
6) unsatisfactory diplomats service to SL citizens but high commission has high expectation from Sri Lankan to contribute. eventually all lead for their comfort rather doing right service to people and country.
7) high Commision web site is not useful for good nor it isn’t up to date tech standards to get service as some of applications aren’t validate when we take them to consulate counter, counter staff provide different type of applications to get it done the matter as online one isn’t updated one. It is not reasonable for out of London people,, as the service isn’t made for correct needs.
There are lot more to say but this is enough for you to improve UK high commission service at least bring to a little level of satisfaction, please don’t insult SL people who has earned decent status and well educated background People across the UK and all industries.
All above mentioned issues have been happening from many years back and this feedback is not just only picking up current high commissioner work conduct as he can’t do all by him self , but this flawed and out dated unsystematic culture handled by uneducated toxic top to bottom politicians up to the all officials not to function for good.
Please take this feedback to improve rather retaliate or vengeance.!! It is worth to think of collect smart heads from UK various professional areas who can contribute to build a greater and safer productive system to benefit for all beyond dependacy of crook politicians????
Someone got to be stand to change for good for all.
Sent from my mobile. Apologies for informality.
4 weeks ago
Stephen Aronson
Service is very bad. Still they are in UK but they don't allow e - mail system. At the same time their forms providing e-mail address...
4 months ago
Mari Vasquez
So far I had good helpful service. But there is plenty room to be improved I hope they will do so. Currently they're following a bad system that customers easily get lost.
10 months ago
Lisa Kearney
Can't blame the staff, but the process followed is decades old and needs serious consideration. During passport renewal, my wife asked them to include the ''Designation'' with a letter from employer, after 2 months, they are asking for degree certificates and other qualification certificates as it is their process. They have an employer confirming the designation in a letter but asking for certificates...... Doesn't make any sense.
4 weeks ago
preet dhillon
The officer who is at the passport counter was very helpful , and the lady who does the interview also very nice person
Thanks for help
6 months ago
Alyssa Korzeniowski
Despite the occasional hurdles, my experience here was rather positive.
One word of advice to everyone who visits the embassy is... always make sure you read everything on the website that's relevant to what you want to get done.
It also helps to get an extra set of photocopies of all documents before you go, just in case!
Mrs. Liyanage, the consulate attaché, Ms. Akoushla and Mr. Manila were all very helpful and efficient. Surani and Malibu, the telephonists also deserves mention for being polite and helpful.
Get there early and don't waste time beating around the bush. Get straight to the point! At times it may feel like one is stuck in an old government office is Sri Lanka, where everything happens at a snail's pace! But once they get right down to it, the staff are efficient and proactive. I was impressed at how they sorted out the complicated situation I had.
Bottom line is, be well prepared and allow extra time. Don't visit the embassy if you have a busy day ahead of you. Just keep the day free atleast until 5/6pm!
3 weeks ago
Frank Fidelman
The two ladies on the entrance were on their mobile phones answering phone calls whilst try to help people. Very unprofessional and poor service
4 months ago
Tammy Hubbard
Must say the staff are very helpful, courteous and friendly, especially the lady who procces dual c'ship, Mr pathirathne and the staff.. You must be so previlaged to have such good staff!!
7 months ago
Michael Corbett
No one to answer the phone very poor service unbelievable they are in United Kingdom
4 weeks ago
Gordon Sanders
Worst embassy i have ever been to, the service is very poor
3 months ago
gemini dragon
Very helpful staff.
6 months ago
Albert Bickley
Typical Srilankan office experience at London.????
3 months ago
Philip Weinstein
World waste embassy’
3 months ago
1
2
