Embassy of Portugal
Embassy Embassy of Portugal, 11 Belgrave Square, London SW1X 8PP, United Kingdom:
142 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: 11 Belgrave Square, London SW1X 8PP, United Kingdom
Website: embaixadaportugal.mne.pt
Phone number: +44 20 7235 5331
GPS coordinates
Latitude: 51.4996626Longitude: -0.1554602
Location on the map
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reviews
Mendel Hoffman
The best thing that happened to me is becoming a UK national so I don’t have to deal with these incompetent Portuguese staff. Renewing your passport is an absolute nightmare. Their website offers next to no useful info.
Just for comparison, I renewed my UK passport online whilst living in another country and it took 2 weeks. Very fast and efficient. Going to the Portuguese embassy you won’t even be guaranteed of renewing your passport. Pulling teeth is more than talking to the miserable staff here.
The embassy and its staff is a shameful representation of the nation.
1 month ago
Rachel Rutherford
probably the worse least user friendly website ...with little or no information! I need to renew my passport and ID...where on earth do I do it?? why can't these be done online...why aren't we up with tech!! Goodness r
4 months ago
Ian Steele
Well known for appearing welcoming at first, but then rapidly changing their minds and becoming quite hostile. Not to be trusted.
3 weeks ago
Matt Moy
Worst customer service..i am trying to get my passport renewed and when finally they pickup the call they told me to go back to Portugal and apply for renewal although i am living in uk...they need to get fired.. the girl who pickup my call her name was karwa
2 months ago
Derek Fry
Staff are so rude and they disconnect call while we talking, We get answer after 30 mins even though they don’t give proper answer.
I recommend that this service doesn’t deserve any rates.
Also their system always changing appointments themselves.
5 months ago
Mary Klich
Extremely helpful and very informative. Thank you
4 months ago
Pam Rajendran
Impossible to renew my passport . Bookings not available, poor website . I tried to book and the website is so poor that was impossible to fill in the spaces, and the booking dissipated . I need to send my settlement scheme fast as possibles and my own embassy is not cooperating. Poor service !!
3 months ago
Sunita Sohi
They dont answer the phone and when i went there in person to find out information regarding my passport the Security officer outside was very rude to me and ended up swearing me in the end. HORRIBLE EMBASSY EVER
5 months ago
Emilia Azcui
They never pick up the phone.
They just don't want to work
3 months ago
Brandy Struble
My Daughter today managed to get a Belgian Passport, it took her 3 weeks to get it as her mother is Belgian all this done in London , its a huge dissapointement my daughter could not renew her Passport for over a year now, they dont answer the phone , online bookings never confirmed its a disgrace , its worse than a 3rd world country.The Minister of Foriegn affairs should be ashamed of himself you are a incompetent civil servant and a disgrace to our flag.
6 months ago
Michelle Ouellette
Totally disrespectful for a Portuguese citizen that needs to have some issues solved when aboard . I am trying to book a renew of passport / citizen card more than 6months to apply to my UK settlement scheme and until now nobody get back to me . Can you provide more information how we are going to be able to live here without your support ? Looks like Portugal there ! Phone line doesn’t exist .
3 months ago
Johnny Cail
Spoke to a rude and unhelpful staff member over the phone.
1 month ago
Scales Gear
Impossible to get any documents . Almost 1 year waiting for renew my passport !
3 months ago
Clara Ramos
Efficient, yet friendly.
8 months ago
Bobby Nix
It is an embarrassment to call this a Portuguese embassy, impossible to get in touch with them, I have been trying for 4 months. Now the phone doesn't even ring anymore and emails are forever forgotten
11 months ago
Tina Rutledge
Never responds (or even answers) phone calls.
I needed some touristy information but it was like "pulling teeth"
The place often looked closed and after someone eventually opened the door they looked desperate when I asked for some intra Portugal
travel information. What they eventially gave me was not what I wanted and was out of date.
Absolutely useless. Avoid.
11 months ago
Lisa Attenborough
Six months and I can’t schedule a meeting to renew my passport. Waiting time between emails is 2 months + . Ridiculous
6 months ago
Alexandra Carzon
Try to get in touch for months.....Calls cannot get through, 10 emails and none get respond to...... your embassy in Macau is way more efficient than this? What is it? The water or the weather???
10 months ago
Enrique Chitica
Had an appointment to renew my Cartāo de cidadāo (ID Card) in June 2020, expired over a year. Trying to make an appointment for over six months. Then due to Covid 19, the Portuguese Consulate of London cancelled this appointment. Now they have opened up again and instead of sending a new appointment date for me as i already had an appointment made and it was them who cancelled. Hell no, i am having to call them and send countless emails and still no luck in getting a new appointment to renew. GET YOUR ACT TOGETHER PEOPLE AND STOP BEING SUCH A PAIN TO THE EMIGRANTS HERE...
2 months ago
C Simmons
Being calling for days, for hours they just don't answer the phone, just bad don't see the point of having a portugues embassy in the UK at all, they no help they even tell people to travel to Portugal if is that urgent.... sad
2 months ago
Joseph Bell
This is the worst service ever. I sent more then five emails about the collection of my ID and i do not get anything back. I paid for an emergency ID renewal and I have waited nearly 2 months and they haven't given me any answers to pick up my ID. Tried to call them a few times but no one answers the phone, i don't know what they are doing in that embassy. It is the WORST service ever.
4 months ago
Clifton Simisky
Never had a problem. They've responded to emails promptly, and although it takes time to get an appointment, that's the nature of public services in any country. I find it helps to put on a smile, be polite, bring a book to read while you wait, and treat them with respect. Works for me every time.
2 months ago
gizmo do
They have absolutely no idea and no information about anything, also, extremely poor service and not helpful at all.. they are very lost and can leave you very confused not knowing important information
11 months ago
Julie Stone
Took me a total of 1min and 30s to figure out what documents I needed to travel to Lisbon during COVID. Fastest government call of my life.
1 month ago
ChongWen Loh
Does this place even exist? Never heard back from anyone. Complete joke
9 months ago
Sarah Cooper
I would like to take this opportunity to thank your WONDERFUL TEAM who have helped me to secure appointments, for my daughters Cartao & Passport, over the telephone. They have been very polite, helpful and understanding.
Cartao: Miguel
Passport: Sonia
Keep up the good work and yes a big thank you from me to your Staff.
2 months ago
Melissa Gatlin
Impossible to get in contact with and utterly unhelpful
5 months ago
Ryan Martinez
This is crazy guys!!! You guys want to talk about stuck? My I.d is it of date and new employers won’t even give me a JOB because I have no documents in date thanks to these guys! I’ve been calling every day for 2 months and no answer. I think the beats thing to do is book a flight out directly to Portugal and get all your documents in 2-4 working days whilst your there. I honestly think this is being done on purpose. With brexit coming how the hell are these people able to operate like this. It’s beyond disgusting, and when you moan about it they hang up on you. Who can we call about this? If it wasn’t for a strong family support I’d be homeless, that’s the reality of this sh*t. They will let their own people starve
6 months ago
mrs artteacherlady
3 emails, endless phone calls over 2 months and still no contact made. No ID card or passport both need renewing. Just the WORST service I have EVER come across.
11 months ago
Leslie Lora
Shameful and disgraceful. An embarrassment.
9 months ago
Cody Green
They keep on sending you to more calls just to tell you that they are closed!!! I have spent more than 1 hour trying to figure out the right number to call and the audio isn't even good.
1 month ago
Virgil Naveda
The online booking service is absolutely terrible! Finally got into the calender at exactly 4pm after 4 days of failed attempts to the website glitching this week. There was only one space available, I didn’t even look at the time, day, or month, I just wanted to book anything! When I went to confirm the booking, I was told that it had already been taken?!??? Ridiculous. I’d have a better chance winning the lottery, than booking here at this rate!
4 months ago
jeff tiensivu
Its incredible how ignorant and rude the staff can be. also how stupid your booking system is, its 2019 you guys should evolve more and represent Portugal properly. After all these negative reviews and yet you guys still decide to ignore the people you suppose to represent just shows how Fake you are.
6 months ago
Yeliz Bilgi
No service. I am officially without ID or Passport because they will not have any appointments or answer any phone calls since March! A complaint with the European court is being followed
11 months ago
Nabil
technically grow up!
6 months ago
Corinne Ness
Rang the consulate was put on hold for half an hour and then disconnected saying the service was not available so much for getting help thanks but no thanks. It’s costing me money by making d call and all I wanted some info on a particular form....
1 month ago
Corey Salisbury
- 2 years to get an appointment.
- 4 months to reply an email... with the wrong answers (they didnt reply my questions, they reply what they want).
- They don't answer the phone.
- I wrote in English so everyone knows how the Portuguese are treated in their own Embassy.
...Shame...
2 months ago
Michael White
The worst appointment system. been trying for months for an appointment but all in vain. Atleast give future dates. so people can book in advance.
Please improve your system. Dont ignore the greviences that your citizens are facing.
4 months ago
Peiman Hd
If you need a Visa to travel to Portugal just dont go! This is the worst embassy I've ever come across! Missed our holiday lost all the money , wasted money travelling to embassy and paid £90 for a visa that didnt arrive, theyve had passport for over a month and tried every avenue to get it back , it is impossible! Any time i speak to someone all i am told is 'it is being processed' never once had an apology. They should be shut down! how any system is allowed to perform like this in the UK is disgusting. Theyre actually conning people legally.
2 months ago
Bren Loftin
Terrible service. Incredibly rude and impatient on the phone. I asked for information on criminal background checks (I worked in Lisbon for one year) and was directed to a website which I could not access as I don't have a citizen card. I called back to explain this and was met with impatient, defensive rambling about how what I needed was 'all there' (even though it wasn't). I was then informed that the website had been checked 2 years ago in which time it's possible that changes may have been made. Then I was told they didn't have a computer to even check the website. I mean, seriously? You're in a London embassy and you don't have a computer? How embarrassing.
5 months ago
Lorenzo Fuerte
Information provided by embassy on how to register a birth keeps changing and now impossible to get another appointment to meet their new requirements. I'm sure when we finally do go see them they would have changed policy again. A service can't operate like this in the modern age.
3 months ago
Tee Tieu
The most unprofessional and un-cooperative Embassy! You should be embarrassed. Staff are extremely rude and their online appointment booking system does not work at all. It is so frustrating. Best not to be a part of Portugal!
3 months ago
Aaron Robbins
horrible, i had to FORCE myself in to get myself an appointment.
4 months ago
kitty lam
absolute joke. my ID card expired over a year ago, have been trying to book an appointment at the embassy to renew it ever since but no appointments, ever. zero. nil. sent a formal complaint and no reply. thanks portugal, it feels great to be one of your citizens.
2 months ago
Nacora Brown
Thank you for nothing. You didn't even open the door.
2 months ago
Eaid Abujalmeh
Waited 40 mins to find out the person is not at their desk and the mail box for the number is full and hang up!! You cannot leave them a message.. please listen to your messages and delete them!!!! Went on the website which was even worst ! Everything is in Portuguese even though there is a option to translate it into English.. after clicking on the button everything is still in Portuguese!! What is the point of giving people that option when it does not even work?!?!? Not everyone can read or speak Portuguese who has Portugal passport ????
6 months ago
Mary Bowles
worst embassy evern seen in my life... they just took people money thats it...its just waste of time to go
4 months ago
Leslie Falls
I am giving a four stars just because it was difficult to get an appointment and when I finally got one I had to wait two months to renew my passport , but the service that I received was good, they were very quick and friendly.
I did my new passport on Tuesday 9:30am paid £110 and by 12 o’clock today Thursday I received my new passport in my door.
I am so happy right now ????
I just want to thank you to all the staff that make it happen
Muito obrigada
3 months ago
Bruce Geffen
Has always been easy for me to do my things my son citizen card .. my mum throw away her papers all her identification, was easy to get new if I get from the site the right information, is very easy wen I go there
One thing I notice is people do not respect the queue .
People they want the things done by they way and that is difficult to be done
So I think you do a fair good job ... and are very professional.
Thank you
3 months ago
Low Low
WORSE EMBASSY EVER ,NEVER HAD SUCH A BAD EXPERIENCE!
3 months ago
