CeX
Cell phone store CeX, 70 Tottenham Court Rd, London W1T 2HB, United Kingdom:
159 reviews
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Address: 70 Tottenham Court Rd, London W1T 2HB, United Kingdom
Website: uk.webuy.com
Phone number: +44 330 123 5986
GPS coordinates
Latitude: 51.5204040Longitude: -0.1344172
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reviews
Andrea Gause
This store is really good for selling your old gadgets for cash or a trade
4 months ago
Paul Saputo
This is a good second hand tech store that sells games and music. It also stocks and sells second hand consoles, tablets, phones, PC’s etc. When you know what you are looking for, check their website for the product. You can then learn of its availability in stores. Pricing is very competitive and there is an excellent warranty period of 2 years on everything.
7 months ago
Arash Irani
Been using CEX since the late nineties. Professional service every time, whether it be technology., entertainment, phones etc. I can't fault them. Also great warranties and warranty period on every product, never had an issue if there was anything wrong ! They also offer repair services on certain products, call ahead to find out more.
7 months ago
Chill PHD
The customer service was terrible. They took too long and the phone I had reserved was damaged. A total disaster and waste of time.
2 months ago
Jordan Denmark
Excellent prices many gadgets!
1 month ago
Bob Bigelow
Very busy little store but the staff were diligently working to provide the best service possible. Products were supplied in particularly good condition i.e. a "B" grade item was visually "A" grade with just missing packaging. If I would make just one improvement it would be to tidy up the appearance both internally and externally.
1 month ago
Michael Jones
This is the original store, and good quality of product for the size of the shop
7 months ago
Katie Quirk
Refunds-ok. Products-ok. Employees-ok.
2 months ago
King Taxi
Some of the stuff is cheaper new. On last visit nearly all amazon devices were on sale at amazonUK for less than older, used versions in store. Their 2 year warranty is limited to 'defects in manufacture', I'm not sure how you prove that in an actual case. Suggest you always check online auctions and stores before buying or selling here.
1 month ago
Joy Martin
Staff very professional. Got quote in less than 20 mins, yet quote wasn't satisfying due to company policy I presume.
3 months ago
Lloyd Landesman
Electronic heaven
11 months ago
Alexander Lee
Great for pre-owned dvds and games
3 months ago
Chris Carpenter
Super efficient, no hassle, very friendly service.
2 months ago
Linda Leppanen
Staff were super chilled compared to other CeX stores I’ve been to
2 months ago
Cory Sheen
Exactly the kind of experience I remember back when this branch first opened, glad to see the spirit of those days still alive in an age when shopping is painfully vanilla, its refreshing to come out of a store with a smile, look after these guys, Cex!
7 months ago
Mark Eames
It's ok but not as good as it use to be but I think that's because there are more around now
7 months ago
Debbi Webb
Good CeX actually. Wouldn’t recommend selling phones at any CeX here, wanted to sell a phone and got offer way below the selling price.
4 months ago
Tyson Smith
Good customer service specially the guys called Christian and the other gentleman name i forgot but they helped me alot.
4 months ago
Marisa MENNILLO
Very helpful as alwayd. The place to go for used electronics
3 months ago
Gerald Daniel
Long wait, no order for customers but they do have stock. Pity the service is soft & steaming
3 months ago
Oscar Urrutia
It's conveniently placed near the underground station and has all the basics: DVDs, games, and electronics. But prices are high, service is horrible, and it is too small.
7 months ago
Mike Cassidy
Crazy busy at times but overall good experience. Everyone is really friendly.
7 months ago
Molly S
The manager seriously irritated me, i tried to sell a S3 smart watch, boxed in perfect condition, he classed it as a B rating due to dust.. I clean it and he tells me its STILL B.
So I take it to another Cex they buy it as A rating at full price with no issue.
I recommend you dont sell at this cex unless you want to be ripped off
5 months ago
Lauren Curnutte
Love the pub quiz
5 months ago
Brianne Hammack
Can be good or bad very hit and miss
4 months ago
Hi Hi
Always good selection and helpful staff
3 months ago
Lisa Tonick
Despite there being no customers i still had to go and ask for assistance in this store as the 5 staff members seemed to be far more interested in their mobiles phones and talking to each other. Also worth noting that when selling items to this CEX store they off no where near the prices offered online or at other CEX stores. If you protest or try to haggle you're told where to go!
5 months ago
Joseph Alonso
Good for when you want to get rid of old electronics but the test times are rediculous. They take 2 hours to test what stores on the same road test in 20mins and give a better price for.
Selling games and dvds is worth your time but if your selling your electronics there are far better options spitting distance from this store
4 months ago
Aurelian Gunner
I really like this place. Am not a gamer but the selection of games is incredible. I love films. At the weekend i like to watch as many as i can. That's where the 50p per film shelves come in. These are generally older or cheesy quality, but i always find a load that i want. Also got the newer releases at decent prices. They do box sets, comedies, tv series boxes, anime (one of my personal favourites), and wrestling dvds. They're biggest sales are from second hand gaming systems, computers, laptops, ipads and phones. Everything is in great condition, but if there are any problems, they have great customer service and complete warranties. Well worth a visit.
5 months ago
Joel Brach
No possible way of contacting this shop. The number provided is automated and redirect you to go to the website or if its very urgent to go online and contact them via facebook? What kind of customer service is this?
6 months ago
Rachel Bussert
Buy a laptop on Tuesday, this store is tasked with dispatching it. Goes through picking and packing and is assigned a tracking number with UPS. Then 5 days later it still has not left the shop, just shows as awaiting collection by UPS. Rubbish.
1 month ago
Jacob madere
Staff are idiots, potheads with no grace, dignity or professionalism. The manager was so rude, I couldn't believe he was being paid to provide a service at work. I complained about him, he started shouting at me that I'm taking up too much time viewing the products. If I'm buying a 2nd hand phone, I'm going to inspect it properly and not be bullied into rushing to buy one. If you rush me, I'll go elsewhere with my money and I did. I sent an email to head office about him, but they sent me a very formal response that seemed like a template auto response to complaints lol, I didn't feel at all anything would be addressed, and I wasn't offered any incentive like store credit for such a bad experience. I never returned to Cex there and after reading awful reviews about people buying their technology and it never working and them never refunding it or claiming the customer had broken it or, charging money and not delivering items and not responding from head office... I am definitely not bothering at ALL.
5 months ago
Jorge Ribeiro
Compare prices, and check stock levels, online before you go and then you shouldn't be disappointed.
5 months ago
Tharani S
Good rolling stock, typically quick service. No complaints.
8 months ago
Phil Lermuzeaux
The best Cex store in London. Everytime I've been here I've had great service, unlike ulster stores they will be more than likely to buy most things regardless of stock levels so if you have an item get it checked here!
6 months ago
Rhonin Wang
Just not keen on CeX. Nothing to say.
2 months ago
Patty Moore
Ok Cex. Plenty of laptops if you are after that.
4 months ago
Ryan Beaber
Excellent customer service. Knowledgeable staff happy to help.
8 months ago
Ann Clark
Easy straightforward no hassle good price
4 months ago
Mubarik Abdalla
Nice, cheap, second-hand computer accessories. Staff are friendly and helpful too.
1 month ago
J Hunt
Definitely a very old CeX, feels a bit like a dungeon. Good stock though!
1 month ago
jim Mix
Good place to find used games, phones or consoles. You can sell your old items too but don't expect the best price.
6 months ago
Graham Turner
Great deals in movies ,games, gadgets..if you trade.
1 month ago
Donica Blager
Broad range of products, pricewise, not the cheapest.
4 months ago
imperfectidealist
Awful service. Last year I bought a Samsung Galaxy S6 online and everything went smoothly. This year I wanted to upgrade to an S7 Edge. I found one through the stock checker in the Brixton store, it looked fine so I bought it. I inserted my new SIM card and nothing happened - I was told that I should turn the phone on and off after 20 mins. Still nothing.
Next day I went back to EE who informed me that the phone was stolen so I went to CEX in Tottenham Court Road to return it. I was immediately greeted with suspicion as though I was trying to pull some kind of scam. The Brixton branch had not only sold me a stolen phone but had given me a non UK plug charger. The Tott Court Road guy kept repeating "they shouldn't have given you that..." with suspicion as though I was trying to pass return something that their wonderful staff would simply never have provided in the 1st place. The level of suspicion was immense.
I tried to explain several times that the phone was stolen - they guy kept asking me "what network is it tied to?" It was sold as unlocked and good for any network yet he kept repeating the same question. Finally they took it back for testing and insisted I come back an hour later which was impossible for me. After the test they "informed me" that it was stolen (duuuuh!)
The manager then weighed in in quite a clumsy way telling me they could only refund to the same card I had bought it on. I spent 20 mins calling Amex to check it wasn't that card so then gave my other card which I was sure what the one I used but at this this stage the manager told me that I needed written proof from the card company that I had indeed paid with that card.
At this point we were an hour in and I needed to get back to work. He hadn't told me this before I had spent 20 mins dialling Amex. After a bit of moaning and complaining from me, CEX Tottenham Court Road finally and begrudgingly refunded me for the stolen phone and dodgy charger they had provided.
I won't be going back for my next phone... Awful experience
4 weeks ago
Alexveritas
Great shop keep great little deals to find.
7 months ago
Janie Tijerina
Good service and very helpful staff.
1 month ago
Julie Parent
Part exchange and used goods in a good outlet.
6 months ago
Hannah Wegmiller
It's a CEX shop. One of the smaller.
4 months ago
Andrew Sommer
Not always the best option but it s always a good option
1 month ago
