Mountain America Credit Union
Credit union Mountain America Credit Union, 5899 S State St, Murray, UT 84107, United States:
70 reviews
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Address: 5899 S State St, Murray, UT 84107, United States
Website: macu.com
Phone number: +1 801-325-6228
GPS coordinates
Latitude: 40.6433280Longitude: -111.8884786
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reviews
Debra Conley
Signed up a business account and the lady that was helping me failed to follow up and or apply for a line of credit.
Well I guess I will be closing my account and going somewhere else..what a waste of time. It took her 3 hours sitting there to accomplish..or so we thought..
1 month ago
Timothy McCann
My husband and I have been with Mountain America for years and we love their customer service! The Murray branch is the one we use most as it’s closest to us. We do a lot of banking almost day to day for my husbands business and I love going there because I’m always seeing familiar faces and I always get an excited hello as the employees seem like old friends. Everyone is always eager to help and never seems like they’re in bad moods and just really enjoy their jobs!
8 months ago
Randy Jordan
They have only 1 or 2 tellers at the busiest time of the day. Doesn't make sense. Need to find another location to go to
Update: Few weeks later and still the same issue. 2 open tellers in lobby and line to the door. Guess the branch manager missed the memo?
2 months ago
Sowmya Chiranjeevi
A couple of weeks ago my wife and I came in the very last minute hoping to finalize getting our car loan. We really needed to get it done that day because we came from a bit aways. We felt really bad coming in so late and we understood if they couldn’t help us. Thankfully, while all the employees were leaving Ashley stayed to help us! She was so nice and patient despite it being her time to go home. We really appreciated her!
9 months ago
Nish Contractor
I have banked with Mountain America since 1986. The full experience is always good. The people that work there are knowledgeable and very friendly. They go the extra mile to help you out with what you need. Thank You
9 months ago
Bruce Bailey
WORST SERVICE EVER!
I waited in line for almost 20 minutes {18.5) at the front of the line. There were 2 lobby tellers, both tied up with MULTIPLE LONG TRANSACTIONS (one customer each). The 2 drive up tellers helped 2 customers in that time and apparently CAN'T help the lobby because they just sat there while 8 people stood in line. FINALLY someone else came from a desk... Only to tell me the debit card machine, which is why I was there, was broken. Normally I've had great service, but this is UNACCEPTABLE. Get it together MACU!
6 months ago
Ilary Oni
Walked in and there was rap music singing about girls. I thought it was weird and unprofessional. But nice building and kind staff.
5 months ago
Aaron Sanzone
Mountain America is the best. The staff is always willing to help and they are Very nice, the person that helped me yesterday, I think his name was Derrick went above and beyond. Thank you for everything.
8 months ago
Marcel Guri
Horrible customer service I called and didn’t even get a chance to speak before they hung up on me TWICE !
4 months ago
Nichi Morton
Mountain America has been the best credit union I have ever dealt with. The entire process was painless and I've never felt more at home. We will ONLY use MACU for now on. Keep up the great work!!!
2 weeks ago
Alison Boone
The branch manager was amazing. He was super funny and made an awful experience as pain free as possible. We still don't know his name, it could be Dustin, justin, jason, Dason, or Monica. Whatever his name is I enjoyed the whole experience. It's the first time I've laughed in a long time
7 months ago
Drew Watts
I've been with mountain america for 20 years now and this by far the worst branch I've had to deal with. They lost the check imaging due to a system crash on their end, threatened me that I'm going to have to pay the full amount that the check if I don't get them a copy of the check. Ive tried calling them 4-5 times a day for 2 weeks straight and can't get through to a single person to get more information. I've left multiple voicemails and have done everything I can to get in contact with them. I ended up calling their service center to get help, the service center couldn't get ahold of the branch manager or anyone at the branch. 0/5 stars would and never will return to this location. If you work at this branch and respond telling me to email you to get this resolved I'll tell you to eat a sock. I went straight to corporate after weeks of troubles, and after 1 hour on the phone I finally got my issue resolved.
8 months ago
Gloria Young
This branch is a JOKE and so is Vanessa! Opened up an account here and they gave us mixed paper work with another member and incorrect deposit info. Just found out that the direct deposit went to someone else's account. Lets not talk about all the secure information that the other member got of ours! Vanessa was the one who helped us so beware on her competency if you get stuck with her. We should have made sure every single piece of paper had the correct account number and name on it but since the first couple of pieces were right we missed it and relied to much on the banker to take care of us.
10 months ago
Timofey Russkih
I had a horrible experience today, it was sort of busy when we walked in and I didn’t mind because I made an appointment about a week ago. I even arrived about 20 minutes early for my appointment, and was never acknowledged I had to address someone to make sure they would look into my appointment. Which they said they would and never updated me or thought to tell me they wouldn’t be able to see me today. I waited until about 5 minutes before they closed to leave because they kept seeing people before me even when I had already scheduled an appointment. I’m very upset and no longer will be looking into any of their services ever. I highly don’t recommend this place and their customer service is trash.
8 months ago
Marcelo Sayago
So grateful for the attentive help. The staff really know and understand their jobs, they pay attention to each individual, and make suggestions as to what they can do to help you understand your account, and options to help you get the support you need to help serve your financial situation! Thank you Katy Escalone, you really made a difference for me and my kids!
Anazella swapp
8 months ago
Jonathan Vieu
I only give 5 stars for above and beyond experiences. My experience this morning, a Saturday, went very smoothly and Paige did an outstanding job helping us with the business we had to take care of. What was above and beyond is that I have never had a quicker and easier experience dealing with my particular matter. Very impressed!
2 months ago
matthw meszaros
poor customer service and not organize...
1 month ago
Brad Justice
Great customer service very knowledgeable and always willing to help . Best team ever and if you ever need anything or questions they will always be there for you. Thumbs ☝
4 months ago
Christina Consuegra
They are very helpful!!
3 months ago
Tiffany McDaniels
I have liked this bank most of the time.they do have a lot of very nice employees. The other day I had a terrible experience with Tyler in collections.He was very rude and made me feel like I was a low life because I had to take out an overdraft the exact day I got my disability check. He told me now my overdraft from the month before is in collections..I have my check directly deposited every month but I did not wait 24 hrs. Now he's going to close my account. I think I'm going to have to move my account some where else.their overdraft fees are terrible!!! They are killing me in OD fees. I finally about 2 weeks ago received some ods back for the first time in 6 yrs.so I am grateful for that. Allot of time before I got my express card they were getting like100 a month from me.i am 62 and on disability.thats my only income. Those fees were adding up. One day I'm going to count just how much they got from me in 6 years.
2 months ago
Jack McIntosh
Every time I’m here there is an absurd amount of time spent waiting for an open teller. I entered the credit union at 525 pm and left at 545 pm and I was there for a cash deposit. My time is far more valuable than spent waiting for that. The excuse was poor staffing, yet they are poorly staffed here all the time. I’m done. If this branch represented the business as a whole, I’d have pulled out my deposits long ago. As it is, I’m done with this branch.
2 months ago
Jeff Collins
The staff here is always very friendly and helpful with everything... however I personally think that waiting in the drive-through for upwards of 30 minutes with 1-2 cars in front of you isn’t all that productive or satisfactory to customers that have a quick transaction warranting the use of an in and out service such as the drive through. If a customer has a particularly lengthy transaction, I feel like it might be more efficient to urge them to come inside if at all possible.
2 weeks ago
Lisa Phillips
I use to love this credit union. Been with them for over 20 yrs. my last 3 encounters have been frustrating with not good out comes. It’s time to find a new financial institution. Sad
2 months ago
Ed Rensi
They dont honor appointment you make online. The loan officer Sawyer had excuses of because they are busy on Saturdays that they dont do appointments on Saturdays even though I made an appointment online for saturday. Not really professional at all. Why can I make an appointment online for Saturdays when they "dont do appointments on Saturdays"? Make no sense at all. Very disappointed.
Update: although I had to wait 40 minutes after my appointment time, they were very helpful and friendly.
3 months ago
Wenbo Chen
You never answer your phones during business hours. Always goes to voice mail. This is not a way to run a business
3 months ago
Griffer
Had an awesome experience with Jeremy at the Murray branch!
8 months ago
Kayden Miller
Everyone there are very professional/ friendly and really find out and take care of my needs/concerns every time.
10 months ago
Asha bhutani
The loan officer Anna was very unprofessional, extremely judgemental and unwilling to help me from the second I walked into this branch. She made a hard inquiry on my credit without telling me she was doing so. Once she had run my credit she could not tell me my score or if I was approved for the loan. She then insisted on talking to the "branch manager" (who was not in the office) and have him call the collection department on a closed credit card account. She would not give me the phone number for the collection department so I could speak to them about it and instead made the call to them about my account behind closed doors without me present. She felt no remorse for making a hard inquiry on my credit or the negative impact it would have on my reports. She was rude the entire time I was speaking with her and continued to make snide remarks about my account. The loan officer Keaton said they can't give the phone number to the collection department to the public even though they are reporting a collection on my account and then gave me a phony number to contact just so I would leave them alone. In conclusion this is not a branch you want to do business with under any circumstances.
2 months ago
James Coskie
Nice stuff
5 months ago
David Oluoch
We have been members for about 22 years and absolutely love Mountain America. When we lived in Ogden we had an amazing loan gal and she was always there to help with whatever we needed. We moved out of state and she helped us set up our banking so we could stay with Mountain America because there was no Mountain America where we went for 2 years. I don't visit the branches too often because I do pretty much everything online but when I do everyone is always very cordial and helps with any of my needs. We have had loans with Mt. Am and had great interest rates!! Wouldn't bank anywhere else!!
6 months ago
Jim Cooper
I have been a member with this CU since they were called Utah State CU. As you see this has been a while. I'm very happy with them. I'm retired now , I have all my banking business with them. They (employees) have never treated me different. They are very respectful, helpful, etc. Jared Haslem in the Financial assets department is very caring & kind. If you ever want to talk to him do so. He is very kind & returns your messages ASAP. People who have had a bad experience in dealing with this CU maybe you were having a bad day.
3 months ago
Jim Sickenberger
I have been a member MACU since the early 60s. Except for a 7 year period when I was located in Denver. When I joined there was one branch in Salt Lake located on Social Hall Avenue and named Utah Telephone Company credit union. In all that time I can't recall one bad experience All my recent experiences have been positive. It truly deserves a 5 star rating.
10 months ago
Kayla Ruth
All mountain americas are so incompetent and unprofessional. They must pay so low because any other bank or credit union has more knowledgeable and professional employees. The guy that helped me had on a golf shirt and khakis. Couldn't even tell he worked there
2 months ago
Megan Hill
Alexis the teller was great, however the banker that received us when we first entered the door was very rude and not helpful at all. She asked us to sit at her desk. When I told her I needed to close my checking account because MACU was not allowing my payroll to go through and I was being charged account fees due to that she questioned me multiple times very annoyed and said she’s never heard of that. I told her it was due to my name change and I didn’t see the issue if my accounts with them & paychecks reflect the same name as my government ID ...and she assured me that they wouldn’t do that basically calling me a liar to my face. She then told me she wasn’t going to help me that I needed to go the teller line because they could “also” do that for me. Keep in mind there were no customers in the lobby waiting to be helped. She refused to help me, sent me to wait in the long line when she could have helped me but very obviously chose not to and went to the back of the bank and didn’t come out. Very disappointed in the customer service from the banker that chose not to help me only because she was very annoyed and most likely due to the fact that I wasn’t bringing in new business.
3 months ago
Timothy Grokowski
I don't think I could have had a more positive experience than I did today at MACU in Murray. I was helped by both Ana and Sohvana over the course of my two visits, and they were both absolutely wonderful to work with. Helpful, knowledgeable, friendly, and encouraging :) Already anticipating my next visit!
4 months ago
Philip Roe
We always get the best service and options here!!!! See you soon guys
2 months ago
Zachary Saliba
Friendly service and great assistance on understanding the new product.
4 months ago
Lynn Reed
Excellent credit union. Treated me really well when I first signed up with them. Also they made sure that I understood everything & all the details.
6 months ago
Benjamin Kidd
This place could careless about you. I had to wire money to close on a house and the teller Wilson could not get anyone to talk to me about it. I waited 20 minutes. IF I HAVE A BANKING PROBLEM, SOMEONE SHOULD BE AVAILABLE TO HELP. WHERE ARE THEY? WHO IS IN CHARGE? This nearly cost me a big deal. I went to other branch Stacy Orchard was great. She could help me or find someone to help with my needs. Fire Wilson, fire everyone at branch. Give Stacy Orchard the branch.
6 months ago
gabriel cadena
Tellers won't wear masks
11 months ago
N KB
I'm not a member but have been here several times for business. They are courteous and helpful always. Mostly I'm writing this because I drive by here everyday and see hundreds of customers go in and out, yet there are only 14 reviews on here. That really isn't enough of a sampling of the total 1000's of people they must deal with each week alone. Too many people are using social media to hurt a business they may have had a bad experience once with. It's not a fair measurement. After checking into the CU, I am moving several of my accounts there. Good luck to you.
2 weeks ago
Tom Steinmetz
Everytime I deal with a certain teller guy he mess up my account. No one els seems to mess it up. One time he said I had no money to transfer funny thing I went in there an hr before n put money in and on my phone showed money. But he kept saying in had no money. I said so y does it show on my phone i do. He says there must be a problem on ur phone. Well he had the wrong account pulled up even when I gave him my card with my account. G So today I go to take money out to put on husbands credit card. I write a note saying put on this card with his name. This is thru drive thru. He says do u want it on ur Express I said no. on the card I sent in with my ID and account card. Well he didnt listen n put it all on my express. Then y would I send that card just for show I guess. So now If I have to deal with him I will drive off n go in or go to another bank. I cannot stand him everytime he messes it up.
2 weeks ago
DonJoe Serrenyou
Amazing credit union but the hours are less, then when i go to work they are closed when i get out of work they are closed even on Saturdays they close early so for me it would be best to see all branch locations stay open an extra hour or 2 for those who work early and get off late and work weekends. I work 6 to 7 days a week and i'm rarely able to get into any branch during business hours ,I wish to see this changed in the future other then that best bank/credit union i've ever had the honor of using. I have rated a 4 for the reason of hours being an inconvenience for those work long shifts and weekend or i would have given a 5
8 months ago
LJ
The teller "Ben" have a great costumer service practice. Treat you very well!!!
2 weeks ago
Diego Zas
This location is professorial and personable. I have nothing but the most rave reviews for Mountain America. Great service!
2 weeks ago
Mayra Palomo
MOUNTAIN AMERICA CREDIT UNION is the very best financial institution in the State of Utah. I've had experience with several banks and always felt like a dollar sign. My accounts and my transactions are important and they always treat me with respect regarding every transaction or concern.
5 months ago
Mark Kelley
Absolutely the best customer service I have ever had !!!
4 months ago
Demetria Gordon
I had a wonderful experience opening up a checking account at the MACU in Midvale. Chase was super helpful, efficient and easy to work with.
5 months ago
Angela Jones
Love mountain america! always willing to help. very fast with answers.
6 months ago
Cartin Andrei
I borrowed some money for an embarassing situation. Now everytime I go I feel like they don't want me to pay my loan back. A few days ago, I sat at the drive thru for 20 minutes, finally got to the teller and she said that the check I was trying to deposit was to be held for 7 days. I was confused and so the manager tried to explain that my account was on a fraud watch. I was shocked, this was the first check I had deposited. She said she would look into this and call me about it. That was a few days ago and I never heard from her. I'm tired of being treated like I did something wrong. I will go out of my way to go to another location because I don't deserve this.
6 months ago
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