Halfords - Balham (London)
Auto parts store Halfords - Balham (London), 316-324 Balham High Rd, Tooting Bec, London SW17 7AA, United Kingdom:
220 reviews
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Address: 316-324 Balham High Rd, Tooting Bec, London SW17 7AA, United Kingdom
Website: halfords.com
Phone number: +44 20 8682 9996
GPS coordinates
Latitude: 51.4363878Longitude: -0.1591516
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reviews
Cole Swanson
We needed parts to repair our tow ball bike carrier. The guys couldn't have been more helpful and professional in ordering them and then letting me know when they were in stock. They then kindly fitted the new parts there and then. Fabulous service. Highly recommend
2 weeks ago
Uncle Osiris
Normally great service but click and collect is going at a snail's pace ????
4 months ago
Julie Hoover
I fully appreciate all the Covid restrictions, but I chose, bought and paid for my purchase online.
Why did it take 20 minutes from arrival at the store to collection of the product.
There should be one fast track queue for collecting only, and another for queries.
I deliberately chose your bricks and mortar store rather than Amazon.
Never again.
1 month ago
Karl Riecke
John at the cycle counter was simply amazing - professional and quick and friendly. He fixed my son's bike in lightening speed, explaining and showing everything he was doing to my son the entire time. Thank you!
3 weeks ago
Ana Hoyt
Queuing. Helpful staff
11 months ago
Sonja Pavlovic
Good store for all your car and bike needs. Reasonable priced and friendly staff
3 weeks ago
Andrew Kind
Very helpful and knowledgeable staff especially Dan who do their very best to help customers. I highly recommend this branch.
3 weeks ago
hector Silva
The staff here are always pleasant and helpful in the Balham Halfords, and it has been set up for social distance shopping. I normally order online and then pick up in store to avoid hanging around too long.
1 month ago
patricia marsille
Some staff in this store are amazing but others are more interested in conversation with each other then with the customer I recently came in to collect the bike took me 20 minutes for a member of staff to speak to me and ask me what I was looking for I am the member of staff I did have was very informative and was very active with me and was very helpful good experience with certain staff bad experience with others
4 weeks ago
David Bonola
Bit of a wait to get served but the staff went above and beyond to rectify an error I made in ordering. Alan helped me today and was really friendly and gave me loads of time. Interacted with several other staff members who were all friendly. Great staff.
1 month ago
Emmitt Woltz
First review I've ever written. Two days ago, I was assisted by John. This was the best customer service I have ever received in my life. When I wanted a change in my order, he was patient with me and didn't make me feel like I was bothering him, unlike the staff member that assisted me beforehand. Friendly, fast and efficient.
4 months ago
Natia Kartskhia
Great customer service and excellent atmosphere! Made my choice easy, friendly and knowledgeable staff.
Thank you Alan! You and your colleagues showed great support! Thank you!!! :)
1 month ago
Steven Hagan
Nice store. Not crowded. Staff are helpful and friendly and great place for the smaller car accessories, cleaning items I am interested in and also if you prefer less work, fitting has helped out a couple of times too!
3 months ago
Anton Kukoba
Great support when we were fitting some new wiper blades. Very efficient and friendly staff helped replace a broken clip. Also gave a tip that you should never leave the windscreen wipers up without holding them as they can snap back and break the glass!
1 month ago
Sunita Sukhu
I have been in Halfords Balham store many times, Alan and Alex are great help to everyone. I purchased my Carrera Vanquish Road bike today. Quite happy from the service standards and the bike.
1 month ago
shirley wilson
Good customer service.
Professional and efficient staff.
I had an excellent experience.
I recommend to everyone.
They deserve a pay rise!
2 months ago
Jeremie ALLnight
I’d give zero stars if I could. Got to the store, tried to check in. The guy at the counter was working on a bike and just ignored me. I asked if I could check my bike in. He nodded and said give me a minute. I waited patiently as I thought he would just finish doing what he was doing but no. He then started doing a new element. I said again if I could check in and he sent me to his colleague who then sent me straight back. He ignored me again. Like I was invisible. I just left and took my bike elsewhere for its £150 of work it needed. Rude, ignorant staff. Avoid
3 months ago
Kaycee Karalis
The staff were very helpful and even cleaned my wiper blades for free. Great service, highly recommend!
3 weeks ago
Shae Byas
Click and collect only to be told they didn’t have part (website said they did) and that best bet was another nearby store which did have it (website said it didn’t). Told I’d need to have refund rather than transferring order to other store. Then while waiting to have my refund done was left waiting while other customers went ahead in the queue because guy serving me ‘couldn’t do refunds’
When I finally was served I was told I needed an additional part which was not mentioned on the Website despite having gone through the buying guide with my vehicle registration. But that the additional part was ‘not something we can order’. So despite offering a pay-for fitting service Halfords don’t actually sell the parts required to DO the fitting. When I pointed this out I was told the Halfords website is bad - so glad I’m not the only one that thinks so but the Halfords staff do too.
Throughout the process I had staff literally talking over me to chat to each other about other things going on - it was near closing time so I understand that happens but felt like customer service was absolute last priority. I understand the issue was with Halfords presumably archaic stock and order management systems predominantly but to have staff talking over you is a shocking lack of valuing a customer which ultimately lead to me to decide to cancel the order completely and get the part I needed elsewhere.
So perfect storm of
- bad website (wrong stock levels)
- bad website again (inaccurate buying guide)
- Nonsensical stock (offering a fitting service when you don’t sell all the parts needed)
- Bad customer experience (making customer take the effort of refund and reordering when halford’s mistake)
- Rude staff (talking over a customer repeatedly)
One (of the three) staff I spoke to was helpful and wrote down the info I needed to order elsewhere so I appreciated that but it was overall an experience indicative of archaic retail chains like Halfords being lightyears away from what consumers have come to expect in customer experience.
3 weeks ago
BernieMac Photography
Like coming here - it's a bit of an Aladdin's Cave. Could go mad buying stuff if I didn't check myself first????. Staff always friendly and helpful ????????
1 month ago
Scott Hollowell
Extremely efficient and knowledgeable about the precise requirement for my vehicle. Will definitely visit again!
1 month ago
Aaron Frank
Thanks Alan and the guys at Balham. Bike came 4 days early, and assembled. Quick pick up. Cheers.
1 month ago
Ansley Crisler
Alan was very friendly and helpful with setting up my new bike. Great experience :)
2 months ago
Kelvin Wesson
Josh and Reece have both been extremely friendly and helpful. Big thank you to both of them.
1 month ago
Love Love
Great service had 2 kids bikes repaired and ready within 48 hours
1 month ago
Joseph Cherry
One of the best Halfords in South London. Free parking on site and helpful staff.
1 month ago
Hunter Kempton
Great great staff, amazing place and so many products, my favourite place to shop for my car!
1 month ago
syed haja
Dropped-in without a booking to get my car battery replaced, was served almost straight away by Faith (am sure that was her name) who was very helpful, courteous and knowledgable. Nick was able to see us straight away (good timing I suppose) and fitted the new battery with some additional checks performed for us. He was extremely knowledgable, friendly and kept me informed with what he was doing and what we needed to do to prolong the battery life. It cost less than was shown on the website so I was v.pleasantly surprised. Great team and customer experience at Halfords Balham!!
4 months ago
Magdiel Villegas
Very Helpfull and knowledgeable about the product I purchased. Thank You Victor
1 month ago
CareyD R
Got what I needed thanks! Nice and convenient. Friendly staff.
1 month ago
James Horton
Unwelcoming staff. Went in to get my son’s bicycle stabilisers off. After taking them off the lady just threw them on the floor without saying a single word. I found that pretty rude. Otherwise quality of products is good and click and collect service is great.
3 months ago
Colleen Greer
Really great technical expertise within the store, and great quality service. You might have to wait a little bit if you're after cycling services but given the current environment, the team at Halfords Balham are doing as best as they can.
5 months ago
Adam Etlicher
The staff were friendly,helpful and went out of their way to help,a great experience and I will be back,thank you all great service
3 months ago
Hantie Bester
Halford balham is lovely store staff are very polite and helpful the store takes all precautions to keep you safe during this pandemic
1 month ago
Carrie Baldwin
Helpful store with parking outside. Good selection of bicycle accessories.
2 months ago
juliette gg
Excellent service. None of the faff of kwick fit. Josh very friendly and helpful gave good sound advice. Had battery fitted. Bargain! Got winter check for free. Own parking available in extortionate Wandsworth. Approach with confidence and trust.
5 months ago
Dave Odonohoe
I must say my visit to Halfords-Balham was very pleasant on 30-10-2020.
its not often I write reviews, but the chap who repaired my grand daughters bike was brilliant, he was knowledgeable, polite and really helpful. I rate my visit that day 5 stars. It seams all the cycles were young children, he got through them in no time.
1 week ago
Christina Rodriguez
Range of stock is pretty good. Disappointed to see 3 staff members walking round the store with their masks round their necks while all the customers I saw wore their masks properly.
1 month ago
Norma P
Thanks, Halfords - Balham, for helping me get sorted with my bike and my newbie questions.
1 month ago
Vanessa Johnson
I went in to get my bike puncture repaired, I had to wait, but this was explained to me before hand. Reece ensured my bike was rideable (it's quite old!) before I left the store. It was reasonably priced. Thank you for making it so.
5 months ago
Autumn Lowrey
Just been in to ask if they can raise the handlebars on my sons bike.
"It's not possible" the guy at the bike workshop said, "you'd be better off buying new forks instead!", "it's the wrong sort of bike". I went to the bike shop next door who explained how to do it, and then found me the part, although it was missing a pin and was the only one they had (so they're useless as well but at least they tried). Anyway, I'm off to amazon. Thanks.
2 months ago
Theo C
Friendly, helpful staff and efficient service whenever I have visited to click and collect.
3 months ago
Nathan Perkins
Had a little wait for a cashier, but went in, got what I wanted got out. Wham bam thank you ma'am
1 month ago
Tom Johnson
Very friendly staff. Went above and beyond when I encountered issues with a voucher. Thank you all
1 month ago
Nida Suresh
Friendly staff. Great customer service. Always recommended, happy to go there again and again .
4 months ago
Annie Dougherty
customer service was so slow and poor!! had to wait forever even though there were staff just sitting around :( sad :( they toOk my bIKE AND it took ages :(
1 month ago
Brittany Bennett
Very helpful very good with the customer and had big smile
1 month ago
Sneha Krishna
excellent customer service, plenteous collection of bike accessories, highly recommended
1 month ago
John Hoelscher
Good service, and great staff
1 month ago
Christina Horswill
Great service. Had a chip in my windscreen and its now practically gone. Thanks
4 months ago
