Halfords - Brixton (London)
Auto parts store Halfords - Brixton (London), Unit B Effra Rd, London SW2 1BZ, United Kingdom:
218 reviews
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Address: Unit B Effra Rd, London SW2 1BZ, United Kingdom
Website: halfords.com
Phone number: +44 20 7733 8307
GPS coordinates
Latitude: 51.4583034Longitude: -0.1140166
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reviews
Chaz Craner
Halfords has a wide variety of choices for bikes and other traveling/sports equipment that covers different ranges of budget. The staff are friendly and willing to help in choosing which type of bike best suits you, while considering your budget. Overall, I had a great experience in the instances that I visited their store.
4 weeks ago
fedrico chrisnanda
Chris was so helpful with choosing a car seat really made me feel like I have the right Information to make a good decision
2 months ago
Ben Raley
Went in for a general vehicle check and to replace my windscreen wipers. Everything was made very easy, largely thanks to the great service provided by Mo. Took the time to walk me through everything in the pouring rain. Would go back if I need anything down the line.
4 weeks ago
Amir Murillo
Great customer service and help at the bike area of the store when I go down for my regular bike check ups and some well needed repairs. The staff working there are friendly and fast, and they know there bikes. A big store with lots on offer too. Great value on items, also on taking out the bike maintenance plan, its really worth it. Thanks ????
4 months ago
John G
I was looking for mobile phone holder, then I was serviced by this lovely attractive black young lady, unfortunately I've forgotten to ask her name, she was very helpful, polite, friendly, and her communication skills is outstanding.❤
4 weeks ago
Doc Hollinger
Great experience.
Friendly well informed member of staff answered all my questions enabling me to make the right choice of equipment for my requirements.
4 weeks ago
Carina Martinez
An excellent store, staff so helpful and friendly, my new bike is fantastic and the service was of an extremely high quality.
3 weeks ago
TINA GALLOWAY
Every time I have shopped at this store it has been a pleasure. The staff are knowledgeable and helpful as well as honest. Keep up the good work.
1 month ago
Mak Manu
If I could give no stars I would. Absolutely no help at all, the call centre doesn't link up with the bookings in store, the bike centre is so useless that other stores advise not going here and now I see why. Don't buy their 'care' packages as they oversell them and force you to wait 3-4 weeks just to get a spoke replaced. All they care about is money, not you!
1 month ago
Jay Baskar
I really can't belive that this store has actually any good reviews, I bought a Carrera Crossfire E almost three weeks ago and it never worked properly, everytime that I went to ask any information nobody could give me a proper answer, instend I been told to go to other stores.
Besides my bike it is still not working properly, I went there for ask for a full refund because it's unacceptable to spend that amount of money for a broken product and they told me that I need to wait at least two-three weeks for someone to have a look at my bike.
Also the manager told me that I have 90 days for return my bike and that I would be plenty of time to do it but I've been told by the customer service that I actually have 28 days because the 90 days return policy ended in february.
The worst service ever!!!
3 weeks ago
Kevin Knittel
Not a single thing went right. Horrible experience throughout.
I visited Halfords to get my bike repaired after it was hit by a car in an accident. The quote I was given initially after the in store check was at £160 max. to get the bike fully functional. A day later I was called with a quote that was nearly twice as high, which included a £100 "gold package" bike check. I was told if I don't pay for the gold package, despite the fact all damaged parts would have been replaced, I would also need to sign a waiver supposedly to say I accept the possibility the bike is not fully functional. This clearly looked like Halfords taking advantage of the fact the person who caused the accident was paying the bill and they thought they could artificially inflate it.
A week after my visit I started receiving marketing spam I have never signed up for, which is simply breaking the data protection regulations. I raised a complaint about this 3 weeks ago. I was supposed to receive a response that week. I only received it 2 weeks later when I chased it with the customer service.
The repair was supposed to take 2 weeks. It took over 4 weeks.
I spent 20mins on the phone with the customer service trying to get a message passed to the person fixing my bike in the store. Only half of it was passed to the store and they had to call me again to clarify.
On collecting the bike (it took 1h15mins from arrival to departure) I noticed the front mud guard was skewed right. I asked why this wasn't fixed over the month the bike spent at Halfords - I was told this was not included in the repair as it is fully functional. This is Halfords' idea of a "Gold" service and a "full" repair. In the end they did fix it for me (took just a few minutes) but this was the last straw in this entire story.
Never again.
1 month ago
doug goolsby
I ordered a motorcycle battery online for one hour reservation. I paid for it online, got a text message an hour later to tell me my order is ready for pick up.
I live in bermondsey and didn't want to get it from old Kent road as I had poor experience there last time so decided to go all the way Brixton to pick this up.
When I got there, I was told this was not in stock. This infuriated me, not only was a wasted journey, my time and my petrol wasted but I was told that I would have to wait 7 days for a refund. I was told that this is how there online system works.
I'm disgusted by this. How on earth can you put an item on the webpage, allow people to buy it, then send them a text to say it's ready then tell them you don't have it in stock when they arrive!!!!!!!
I have been left out of pocket £44 which I could of used to get it somewhere else, instead I have to wait for this money to come back.
If I don't get my refund back in full I will take my complaint further and head office will be made aware of this. ????
1 month ago
Adam Baskin
great service and friendly staff. my bike looks new and works perfectly. staff go above and beyond to make you feel comfortable
1 month ago
David Hoy
Went for a Winter Check £15.
Done at 5pm so it was dark and late and cold. But Dylan was fabulous. Very kind and helpful.
He answered my hundreds of questions because I'm due MOT next week and wanted to make sure I pass. He changed 2 bulbs and advised me loads.
Thank you thank you.
Have a great Christmas
6 months ago
Patsy Neff
Bike check - Had problem with the gears so booked for the free bike check. Jason was great; diagnosed the issue quickly, adjusted the gears and brakes, also pumped up the tyres. Job done and back on the road. Thank you for great service.
2 months ago
Tina Knox
Please DO NOT use the Fix Your Bike voucher scheme at Halfords.. its a rip off!!. You are better off with the local bike repair shop.
2 months ago
Ashley Cannon
Went to Halfords Brixton for a bike service. Jason did a great job. Clearly knew his stuff and got the breaks finely tuned and bike working perfectly in about 20 minutes. 100% would recommend.
1 month ago
Wendy Li
On the 17th of April 2021 i was meant to get my dash camera fitted at 11am i received a phone call to let me know that they have double booked my appointment and they would like to move my appointment a bit later... An hour later I arrive to the store with my car for my dash camera to be fitted. I wait a 58 minutes to be told that my next base dash camera that was purchased at halford can't not be fitted into my car as its not made for my car. I was told I need to buy a more expensive dash camera black Vue that could be fitted into my car.
I was also told I can't buy this in store as it online only...
I was given a refund for my dash camera and fitting .
Few day later I went to Croydon branch who advised that any dash camera can be fitted into my car and I shouldn't have been told that it doent fit into the car. I wasn't able to get my dash camera fitted on that day as they was a long waiting list.
A week later I got the same dash camera fitted into my car by a private company...
I will making a formula complain because in total I have wasted over 4 hours backwards and forward trying to sort a dash camera which could be fitted.
3 weeks ago
Austin Waldrop
Hi, great service by all the team at Brixton but especially Simone who carried out the fitting of the items required for my car. Efficient and friendly . Thank you
1 month ago
Peter Norwell
Been using the bike shop here for years, I have never had any problems. The staff are always friendly and polite, and they know bikes! I would recommend this place for regular services and general bike stuff, the prices are reasonable and the products are of a good standard.
4 months ago
Christopher Fishel
Bought a bike 2 weeks ago from them, took it in to get repaired and received a quote of minimum £105 to get it done with a proposed £65 labour charge on top of it. Left with a broken bike and so nipped into Herne Hill Bicycles to be told that it would cost £35 in total to get it repaired and they could do it in £30 minutes while I wait. Halfords also told me the gears were fitted incorrectly but after the free service from Herne Hill Bicycles, I was told they weren't!
Don't waste your time going to Halfords, shop local and get a much better value, friendlier service!
2 months ago
Valerie David
I frequently use this shop to buy parts And maintenance product for my bicycle, it is conveniently located, well stocked, well priced
and staff is very friendly.
3 weeks ago
Ella Surtida
Excellent Service today. If anyone attends for bike issues I'd highly recommend finding Angus. ????????
2 months ago
Pheiling Mah
The customer service at Halfords for bike fixtures is quick, efficient and always with a friendly manner. The value for money is great too! Halfords serve the community really well, with so much in store the whole family can get their bikes fixed and/or accessorised in one visit!
3 months ago
serene chong
Very knowledgeable and friendly people I had a pleasant experience at halford brixton and iam delighted to share it.
4 weeks ago
Laura McClure
Really helpful both on the phone and in store. They replaced my car battery in no time and the parts were good value. A pleasant experience all round!
4 months ago
Patrick Bishop
Top notch! Superlative! Good value for money! Jason of the bike fixing is a total legend.
1 month ago
Mahmoud Tanana
I loved my experience at Halfords Brixton, special thanks to the guy who served me at my appointment, he was very funny, kind, smart and everything you’d expect to see in a person like that. I would be grateful if this store got more customers due to the amount of respect it has to offer.
4 months ago
Wiley Parker
Have just been in and out of store, with no hassle and efficient service provided. Very helpful and friendly staff. Excellent service.
2 months ago
Lorrie Bandy
Mo was an absolute star - knowledgeable, enthusiastic to help - a good communicator and responsive. Meeting a dedicated and helpful member of staff is becoming rarer - this young man deserves to be supported and rewarded by Halfords as he has an excellent future with the skills he displayed today - a real credit to Halfords
3 months ago
Bloom
Fast efficient service in the store, easy to get to, with parking or bus service right out front. I also like that I can call the store, get someone on the phone to ask about products & stock before turning up! It's become my new local Halfords!
4 months ago
Alen Gongora
I visited Halfords today to get new bulbs fitted as my rear lights on my car had blown.
The service inside and outside of the store was great. Thank you Mo! For fitting my lights.
3 months ago
Dacey Nolan
Brixton has a good store layout with friendly staff willing to help matched with great prices and deals
Thank you
1 month ago
Jim Patterson
Amazingly helpful and polite staff. Great service!
4 weeks ago
Melissa Swindler
I went to the store last Monday on the off chance you were open. You were and the service your employee provided me that night was brilliant. He fixed my tyre there and then, and gave me a full service of my bike. He highlighted the gearing and brake issues and fixed them on the spot. My bike has never rode so good. Thank you!
4 months ago
Araba d
Jason on the bike desk was great. Sorted my puncture and then sorted out some other issues I had.
Great price and service.
4 months ago
Molly Trostel
Great customer service from every staff. Quick repair service, fast store collection and they actually Stock up quite a lot of products. If it’s online exclusive it’s usually sent to the store of your choice. During this COVID time I appreciate how much the staff are well aware on what they have to do to keep everyone one safe through the door staff, repair guys, floor staff and the till staff. Thank you and see you again.
6 months ago
Eric Crowson
Had a dashcam hard wired but after it went in, the Halfords rep advised that cameras for Minis cannot be hardwired to the ignition and that i had to manually turn it on and off.
Turns out after contact NextBase that this was not the case and that it can be fitted to the ignition.
I took it to my local garage who fixed it and when I claimed the £35 back, Halfords head office and Brixton store manager accused me (via Head Office) of lying and stated that it will always be wired to the ignition.
Will never shop here again.
Just to add, this information was all received from Head Office complaints so the response to this review from Halfords is null and void!
1 month ago
Raquel Trolliet
Halfords Brixton staff are top notch they kept it moving with all the help we needed without any problems whatsoever, they showed respect, willingness to help and made us feel comfortable about the questions we asked they didn’t have any problems being 100% helpful.
BIG UP BRIXTON????????????????????????????????????????⭐️????????
1 month ago
Silvia Rodriguez
There was hand sanitizer at the entrance and shop was empty on a Monday so no problems with queuing - only issue was myself and one other customer were kept waiting for 10-15mins until someone came to help us (i had to go and search for a Halfords shop assistant first, who then disappeared into the back, as no one was around on the shop floor).
When I was finally being helped the service was great!
2 months ago
Eliz Collazo
Website booked me in for a bike health check at a 8am slot that didn't exist as the store was closed. Sales advisor was completely dismissive and rude. Telling me to read the sign, the store was closed and it was not his fault. No attempt to resolve the issue by booking me in at another time. Very disappointing experience.
1 month ago
Jenna bae
Love this store, friendly staff specially jonathan, I'll recommend 100 % ????????????
1 month ago
Chintan Patel
I had great friendly and helpful service and advice about my bike from Matty. Thank you Matty!!!!
1 month ago
Michael Brost
1 hour round trip to be told the item I had paid for and received a 'ready for collection' email for actually isn't in stock and they never had. Absolutely shocking service and was told 'yeah we were going to call you...' doesn't really help the situation.
6 months ago
Alexandra Pierna
As a bike owner I go this shop quite a lot. Staff is always friendly and keen to help
1 month ago
Nathan Davis
Terrible customer service staff made me feel unwelcome and the manager was the least helpful. They have no passion for the stock they sell and service they give
2 months ago
Nathan Neal
Amazing service and good prices. After a few weeks of research on the internet I went to Halfords and they helped me to choose the right bicycle for me. After few days of cycling I am really happy with it.
6 months ago
Dagmar Anderson
It’s a join to chat with the staff their
Very friendly and helpful
1 month ago
MorningStar Mason
The staff were fantastic with there service thank you
1 month ago
Columbia Hobby
Very helpful and knowledgeable staff - Jason was very helpful and really nice to deal with
1 month ago
