Halfords - Brixton (London)
Auto parts store Halfords - Brixton (London), Unit B Effra Rd, London SW2 1BZ, United Kingdom:
218 reviews
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Address: Unit B Effra Rd, London SW2 1BZ, United Kingdom
Website: halfords.com
Phone number: +44 20 7733 8307
GPS coordinates
Latitude: 51.4583034Longitude: -0.1140166
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reviews
Lisa Morrill
Good experience.
Staff attentive and answered all doubts.
2 months ago
C G
Phoned up to see if I can return some products, spoke to a lady on the phone Chantel... what an absolute delight, very polite and helpful. When I got there she was always smiling. She is truly a great staff member and a credit to the business.
2 months ago
Christa Payne
Very nice Staff thank you for good work
1 month ago
Roselyn Hanson
Came in at the end of the day, staff very busy but when they got to me didn't rush. Mudguards I ordered didn't fit bike so 'D' (Dorian?) Recommended a different pair and fitted them for me. Great customer service, will come back!
8 months ago
Indra Robinson
Quick service and had the part back on the road in 5 minutes!
2 months ago
Beth Johnson
Well stocked and has most things I'm looking for.Staff are friendly and polite which makes for a nice experience
7 months ago
Jen Dearborn
I would like to thanks juval for the help he gave yesterday when I came to the store. When you have staff like this young man working in your store your store will strive big time. Thank you again Juval.
4 months ago
Mystery Girl
Excellent customer service and communication.
Your staff are a credit to you. Earlier tonight, my car battery had packed in and your staff swiftly helped and assisted me, especially as I had the worry of being off the road as a Carer. Five stars to you Halfords, Brixton!
8 months ago
Glenn Morse
Friendly and knowledgeable staff. Social distancing procedures were followed.
4 months ago
Dan Hagerty
helpful staff. the bike check is a fantastic service
2 months ago
Griffin C
If you're buying accessories cool. But anything to do with bikes or auto parts and I would avoid. They have such a lax attitude towards customers. It's really just awful.
10 months ago
Billie Pinson
Went in to get my Boardman fixed up and Jason who sorted it was an absolute legend. It's rare that you're grateful for having a problem but this experience was genuinely one of those times - my bike hasn't been in this good shape since I bought it.
10 months ago
Jasper Reis
Jason in the bikes department was a excellent employee and had vast knowledge of bikes and went out of his way to fix my sons bike as it was his birthday.
A real gent and halfords should acknowledge this employee ????????
7 months ago
Jay Nance
Ery happy with my experience when I visited this store from start to finish staff were very friendly and helpful
5 months ago
Laura Schroyer
Good bike check service and nice staff
2 months ago
Shantell Gentry
Excellent customer service from the people there, always happy to help. Always helped in the past.
5 months ago
Cindy Johnson
Great store. Lots of products. Great service! Super helpful and polite staff. Would highly recommend.
7 months ago
Anja Rullmann
Great customer service.
Ordered a bike for bike build it was due 3 days later but was ready the next day so great!
8 months ago
Christopher Hayden
Good for bikes and bike parts. Staff are knowledgeable but hard to get hold of at busy times, eg weekends. Bike checkups need to be booked online, not in store
3 months ago
Stacie Ricklefs
Walked in, waited half an hour, walked back out. Only good thing was the girl on the customer service desk, working as hard as she could.
7 months ago
Victor Young
Excellent advice on accessories in bike dept. Speedy service.
7 months ago
T Johnson
TLDR: Service left my bike unsafe to ride.
I got my road bike serviced here and paid £110 for the silver service plus the replacement of the chain and rear cassette, as was recommended by the technician.
The chain and cassette replacement were done competently. However when I rode the bike home I found the that seat hadn't been secured and slide down immediately and, alarmingly, the rear break cable popped out with application of light pressure to the brake. In summary, the bike was returned to me in an state that was unsafe to ride and I was lucky that I was not on a road when the brakes failed.
To his credit, when I returned the manager was apologetic and gave me a £25 gift voucher. However, since they returned my bike in an unsafe state for riding, I recommend everyone avoid Halfords Brixton for bike services.
9 months ago
Jimmy Hatch
Can I put a ZERO star review? The most appalling service. I had booked an assessment to have my bike checked. Arrived on time and someone comes out telling security not to let anyone in, I could clearly hear his conversation, they were basically behind. I confirmed I had an appointment at the right time I was attending, and the technician said, "you understand this is a free service, what do you want to have it done?" "I don't know, that's why I wanted to come to your shop to have an assessment, I want it checked! Brakes, wires, tyres?" He jumped on my bike and cycled around the car park, that was the assessment. "Brakes are ok, a bit squeaky" At that point I took my cycle and left. The "free" check was supposed to take 30 min, and it would eventually mean that I wanted a full service done, including installation of racks, panniers, etc. The money I won't ever spent on this shop will be spent on another who cares for their potential customers, or control their staff's attitude.
8 months ago
aishwarya patil
seems buying from Halfords is a much more pleasant experience than getting repairs done there. they've had my ebike for over 1 month and cant give me any solid updates on when the battery will be replaced. sure when they sold me the bike it was all great, would have given 5 stars for it. But now... They dont seem to be all that bothered with getting my bike back to me in any sort of reasonable time frame, now im stuck because they are the only manufacturer of the bike and have all the parts, namely the battery. Beware buying electric bikes from here, any issues and you will live to regret it. Try Evans cycles or cycle Republic.
1 month ago
Hlib K
Vey good Bike Shop, large as well
3 months ago
Kristal LOng
Same day service. Gear, cable adjustment and chain lubrication. Friendly staff.
2 months ago
Adam Malec
I love the headlight bulb fitting service - flexible, quick, helpful service. I would highly recommend.
9 months ago
Heather Nickel
Fantastic and friendly service, thank you.
3 months ago
Charlie Belcher
Easy to click & collect in the evenings during "lockdown". Staff friendly on my visit and sanitising equipment on the way in.
7 months ago
Vladimir Halkaliev
Great service and knowledgeable staff
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2 months ago
James Seymour
Considering Covid, very good service, and polite knowledgeable staff.
6 months ago
Otis Hoof
Amazing customer service keep working hard
5 months ago
Andrew Wardle
Halfords in Brixton must have a very good manager as the staff there are consistently good natured and helpful. Compared with my experiences at Catford Halfords (consistently hellish) - it is heaven! I am more than happy to travel to Brixton from Sydenham, rather than go to the awful Catford branch, just to know I'll be spoken to civilly, be helped, and more often than not, have a laugh!
7 months ago
stephane marzabal
Quick and reliable service. Friendly staff. I wish there was a customer toilets.
7 months ago
Reyna Cuevas
Need it a new battery for my car. This Halford branch been very polite, professional and helpful from start to finish. Ones purchased the battery one has to be a bit patient until they can install it. (Waiting time was over an hour due to the current situation - COVID19) Very happy customer & would definitely go back. Highly recommended!!
11 months ago
Beau Whittington
Had a mix of services from staff on different occasions so I rate between 3 and 4 depending on who's on duty... some go above and beyond to help and exercise some common sense whilst a couple take longer to process information or even understand the customers need resulting in initial rude interaction followed by over compensated friendliness. Would save a lot of time if staff wear gloves or at least clean hands before handling bikes upon collection as my childs brand new white and fold bike was presented to me dirty. It took another member of staff to.prompt his colleague to wipe it down following our disappointment. Service could be quicker. Bikes sold with accessories do not come fixed unless you buy for that separately... again this should be made clearer at point of online purchase.
On a positive they have been brilliant with fitting car seats and performing annual bike checks.
5 days ago
Dmitry Fedorov
I've been warned to avoid Halfords in the past and I should have listened. Ordered a bike helmet for in-store collection. The order was then seemingly cancelled without any explanation as to why. Couldn't get in touch with anyone to find out, eventually got through to their 'Live Chat' rep who wasn't even able to tell me if or why the order was cancelled. Was told I'd be contacted by the local store manager within 48 hours. That hasn't happened. Sigh.
11 months ago
Paul R
Had my van battery replaced by Mr Mo great service and good professional keep it up.
Thank you
10 months ago
Saint Michael
Went to this Brixton branch to get my bulbs changed & fitted. After a short wait, be patient as it's worth it.
The first gentleman was extremely helpful & knowledgeable. The fitter was also very polite & had a great manor. My BMW is awkward to change builds but he was very calm & efficient.
Great service & didn't cost much too.
2 months ago
bambi iero
Lovely staff. Extremely knowledgeable and honest. I was able to make an informed decision on what I wanted to do next after having a free bike check. Thank you!
8 months ago
Seth Foster
I went in to get an AUX radio installed and was told there is only one qualified radio technician available at Brixton Halfords. His name is Paul. I had to drive down to the Brixton Halfords numerous times to organise one simple radio installation appointment with Paul. Finally, an appointment to install my radio had been arranged. So I went to get it installed and Paul installed the radio wrong. Every-time I started up my car the radio would need to be calibrated to the settings I wanted. After realising the AUX radio was installed incorrectly, I had to drive down there once again numerous times to arrange another appointment for Paul to install the radio properly. The reason I had to physically drive down there to arrange appointments is because the employees at Brixton Halfords don't answer the phone so I couldn't arrange appointments via telephone.
2 months ago
Danielle Pelaez
Staff aren't interested, they just walk about, no one makes eye contact with you and it just feels like they dont want to be there, or they dont want you to be there.
8 months ago
Keith Hayes
The staff is very helpful, polite and working hard to service customers. In addition the store is clean and the atmosphere is very nice. Prices are confortables for different budgets.
10 months ago
John McLaurin
Ordered online the night before and collected early morning - easy experience and friendly staff.
8 months ago
Ashley Perry
Staff were quick and helpful, Jordan helped me with my bikes break issues and a little bit of maintenance advice which was appreciated.
9 months ago
Darrayl Williams
Most of the staff seem to know what they're talking about. Jason on bikes is really helpful and fitted me with some mudguards I had purchased in store, plus he sorted out my brakes and gears for me :)
10 months ago
Quinten Reid
Chris was a pleasure to deal with, and there is generally a happy feeling in the Brixton store
6 months ago
Tinise Moses
Helpful staff, efficient and communicative.
3 months ago
Javier B
Lovely store,great staff
2 months ago
vanessa Carter
Terrible in every way. Went for car day light change. Staff couldn’t do this. Also this cost 6 times more than I paid at my regular car service garage
7 months ago
