Halfords - Balham (London)
Auto parts store Halfords - Balham (London), 316-324 Balham High Rd, Tooting Bec, London SW17 7AA, United Kingdom:
220 reviews
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Address: 316-324 Balham High Rd, Tooting Bec, London SW17 7AA, United Kingdom
Website: halfords.com
Phone number: +44 20 8682 9996
GPS coordinates
Latitude: 51.4363878Longitude: -0.1591516
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reviews
Emily Best
Very welcoming staff.
Reece was great very knowledgeable and helpful.
Very highly recommended
1 week ago
Dominique Levy
The assistants I dealt with today were very helpful. A young lady fitted my car battery and was very polite and knowledgeable.
9 months ago
Jake Curtis
I want to understand what these guys are doing in this shop. Waited in the queue like supermarkets one to be served by the most non-interested member of stuff. No afternoon or thank you for waiting. I could see a guy running around doing nothing , the guy with the fitting couldn’t cope of how busy he was and another 2 cashiers who didn’t have a clue why they are there. Shame for such a busy business, especially now when everyone is turning into cycling more than public transport. These guys need clear instructions on how to manage on a pandemic crisis plus more enthusiasm , motivation and more respect for their customers. Hope someone will see this and make a change.
3 weeks ago
Nilab Balooch
They were really helpful as always . Although sometimes there are not enough staff. I was lucky today, it was empty.
11 months ago
Sheldon
Terrible service, arrived for my appointment to pick up my daughter's bike and was rudely spoken to when asking where to pick the bike up from. Then the bike they made was faulty, this descended into a full blown argument between the staff as to whose fault it was.
6 months ago
Sam Kilgore
They had what I needed for my bike and the bike guy was very helpful.
9 months ago
Busy Life
If you want a proper job done, YouTube it yourself. If you want a really bad job done and to be mugged off then shop here. Minimum wage and minimum training and zero in customer service.
9 months ago
Emy Miller
Exceptional service and friendly knowledgeable staff who went above and beyond to help fix the issue with my car.
11 months ago
Heather
Pleasant experience but got room for improvement.
8 months ago
jennifer boyd
Very helpful and friendly staff. Good prices and good location.There is also a car park.
1 month ago
Mendel Tenenbaum
Very friendly and engaging service.
9 months ago
Ramon Nunez
Ordered a bike through Click and Collect for us to build (because we could pick it up 4 days earlier). When I arrived to collect it, the guys had built it for us already. Very pleased. ????
1 month ago
Javier Valarezo
Customer service rubbish been calling them All over 3 days morning evening An afternoon no reply I feel halfords should close down there store. A week ago I wanted to buy electric scooter still No response I ended up buying through a Facebook sellar Also if the management would like to get proof of my calls willing to provide proof Suck the managementIn halfords owners should get some customer service tips from Facebook sellers.
11 months ago
Maxwell Rick
Excellent friendly service from the Halfords Balham team. On the front line and still giving top service. Only bought 4 inner tubes but they was there and happy to help.
Winners!
2 months ago
Elana Aufrichtig
Good selection of products and fast service
7 months ago
Brian Wilson
Bought a electric scooter online, came here to pick it up, staff was really helpful and friendly, everything was ready when i came for the collection. very organized .
3 weeks ago
Dan Bradley
Nick is Top Man at Halfords very Helpful ????
6 months ago
wayne Jacobs
Excellent service and helpful staff
5 months ago
Motty Smith
Very happy with my service today with Dean come in with a buckle on my road bike and he was happy to deal with me so I'm happy to and I just want to also say he made us very welcome and a very happy person so happy all round with the service...
Doing the halfords a favour for working for them need more people like dean.. His a diamond thank you again .
2 months ago
Kevin Peck
Great service from Russ - really knowledgeable and helpful with my car issue
9 months ago
James Harrington
Really helpful, experienced and informative.
7 months ago
shannon gore
Friendly and helpful staff
3 months ago
Local Reviewer
I really dislike Halfords, they are often overpriced, lacking in stock and pricing across the stores, but the team here although lacking in some communication skills (they are young) they were brilliant in terms of serving and fitting. 15mins, lights changed, charged and a safety check... really impressed.
1 month ago
Jim Penn
Excellent service with no waiting time. The guy, Nick W, knew exactly what to do and changed the light there and then on the spot. The cost was so much better than my usual dealership. Would highly recommend.
2 months ago
Nixy
Mostly energetic staff. Good service
10 months ago
Jose Roman
Needs more tills. Big queues and far too slow at checkout.
1 week ago
Ahmed Faishal
Great service! Had my new bike set up in no time.
1 week ago
Schy Mark
Got my bike from here last week. Was served by a lady called Carmel all i can say is excellent, efficient and friendly service! Also needed some tyres for my bike they arrived super fast and Carmel fitted them straight away. Great service will use again for my next purchase :) thanks again Carmel for hooking me up!
7 months ago
Gijs
Excellent service very good team halfords balham like other branches
4 days ago
Priyaguna Sundararajan
Went here during the covid-19 lockdown time. I queued for over 2 hours due to the fact they were only allowing one customer in at a time. I had reserved online before arriving believing it would be quicker which was not the case. If it was for the fact i needed this item straight away and halfords were the only place to sell it within a 15 mile radius to me i walked have walked off. Also realising they were still doing finance for new bikes, being the reason each customer was taking long also took the liberty as they should have another customer point just for that specific thing. Can wait for queues to go back to normal.
1 month ago
Neeraj Sahae
Dean and Victor and Lewis are complete legends. Thankyou for your continuous help in regards bikes.
8 months ago
Clarissa Eller
Excellent service from a helpful team
5 months ago
Rodrigo Carvalho
Good service, thank you
10 months ago
Meghan West
Terrible treatment from this branch. Took back a Lifetime Guarantee battery with the receipt. I explained it wouldn't hold any charge at all. Reece said he had to put it on charge for 24 hours !!!!! Went back to the store the next day, the battery still wouldn't hold a charge but they then said it's a problem with the vehicle !!!! Wouldn't give a replacement battery, would only sell me another for £100 (cost price, he said ). Looks like they're doing this to other customers by reading other reviews. Took the battery to another branch and it was replaced immediately. Terrible service from Balham branch, definatly wouldn't recommend !!!!!!
2 months ago
Sara Kent
They don't pick up the phone, my click and collect order was supposed to be ready 7 hours ago. Needed the items today, when I ordered it said they would be ready to collect in an hour. Have now wasted a day waiting.
2 months ago
Marcel Koch
Unfortunately the system during lockdown isn't working. Halfords is open but noone is allowed in the store - the staff have to go and find your items for you. This means standing in the queue waiting for each person to have shopping done for them. It took them 20 minutes to serve one customer. I was 5th in the queue and simply wanted to buy a bike lock. You will stand in the queue for over an hour for one item. They're either under staffed or need to change the system. If we can go into supermarkets they should let at least 2 customers in this store at a time.
10 months ago
jfs joes
I left my bike for repair in the 6/07, they told me it will take 3 weeks... Its the 20/08 and still haven't heard from them. I'm calling the store and no one is answering.
9 months ago
Tony Slayton
4-5 week wait on bike repairs, take that as you will. Might aswell try and fix it yourself.
11 months ago
Adam Chesler
Unhelpful and rude staff. Could really do with some customer service training.
6 months ago
David Harrison
Terrible, terrible. I been waiting for my bike to be collected for ages and no one is contacting me about delay. Today I went to a local store, waited for another hour in a queue so they can tell me that they even have bike for me. Worst experience ever
11 months ago
J Hernandez
Staff uninterested, in their own world, everything was too much trouble
8 months ago
Will Santos
I had a really good experience at this store. I needed my bicycle gears serviced and popped in and they were able to do them while I was waiting. It took them just 5' and now they work perfectly.
1 month ago
Jane Jansen
Went in to balham halfords store with a slight buckle in my front wheel and was seen by a fella called Dean and he sorted my wheel out very friendly guy made me welcome highly recommended this guy top service thank you dean
2 months ago
John Gordon
I went to the Halfords in Tooting Bec to get a flat tyre fixed. I was greeted by Dean who helped me a week ago with some lights. He was professional and incredibly friendly. Not only did he fix my tyre very quickly he was very helpful and chatty too. I enjoyed my experience and if I have any bike issues in the future will be returning for sure!
2 months ago
Johnnie Vitagliano
Great customer service
11 months ago
zishe katz
Just took my daughter's bike in for a service and the lady that tended to the bike was friendly, professional and super efficient. Highly recommend.
2 months ago
Kristy Ibsen
always love Halfords - great choice, super useful and helpful staff
5 months ago
Smith Schwartz
I'm really pleased with the service I received here especially from the fitting team and the store manager. I have a Peugeot 208 which has a notoriously lll thought through and difficult to access fuse box, and so took it to Halfords to hardwire a dash cam that I had already bought elsewhere.
I also had to leave my car with the guys in store who did not kick up a fuss about this and had a very Can-Do attitude which is rare to find these days.
So far the DashCam is working as you would expect, the fitting is very clean and neat and I wouldn't hesitate to recommend Halfords Balham to anyone considering visiting in the future. Thanks guys
2 months ago
Barbara Davis
Great
1 month ago
Tonya Fowler
slow service, product information great, just slow....
8 months ago
