Ealing Council Offices
Council Ealing Council Offices, 14 Uxbridge Rd, London W5 2HL, United Kingdom:
220 reviews
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Address: 14 Uxbridge Rd, London W5 2HL, United Kingdom
Website: ealing.gov.uk
Phone number: +44 20 8825 5000
GPS coordinates
Latitude: 51.5128442Longitude: -0.3086954
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reviews
Wiskunde A
Very rude behaviour by receptionist when I called , put the phone down on me.
Called them again after few times told me I can't talk to parking people.
They are money grabbers, paid once and after a year asked me to pay again.
I have sent them email with proof but now threatening me with court.
Awful service sh**t council.????????????
10 months ago
Alix Lumina
What used to be a great local authority has sadly gone down the toilet in the last 5 years. This was a brilliant council for the prior decade, now it's almost impossible to almost speak to anyone
Refuge collection - sporadic collections …
2 months ago
Reynaldo Cardenas
ABOMINABLE SERVICE.
NEW ONLINE ACCOUNT IS IMPOSSIBLE TO SET UP.
IT never was Ealing Council's forte but this is depressing. Get a new team, some competent IT staff!! GET IT SORTED!
I have been trying to set up an account to tell Ealing I am moving out!
been trying for 2 weeks, it just does not work.
3 months ago
Dana Bishara
Ealing decided to block dozens of roads in my neighbourhood including mine without any consultation. Are we living in a dictatorship?
9 months ago
spampie
Reception staff at Ealing Council are shockingly rude and unhelpful. I witnessed someone being unnecessarily rude and dismissive to the man in front of me ... And then suffered the same 'welcome' from his colleague. As always in these …
4 weeks ago
Scott Marion
Why this organisation even exists and people get paid for working in there? Recycling not collected for the 3rd time, unable to report online hence had to call them and it is like traveling back in time to when the telephone got invented. …
2 months ago
Alex Karsos
Horrendous. Ignore emails and my phone calls get passed from one person to another - none of which have a clue about anything.
I have a business here and am tempted to cancel my direct debit for rates to get their attention - maybe then someone will speak to me to address issues.
5 months ago
Michael Evans
Rude, rude, rude!! They have no manners and don't know how to talk to people. They will send you to the wrong department and make out that you are not following instructions. Disrespectful on so many levels, if I could give minus 5 stars I would!!
10 months ago
Katie Nance
Quick to send letters if their council tax money isn't on time. But provide you with awful online services to do so! Might as well take the week off work if you actually want to speak over the phone about it! Where does the money go?
3 months ago
Brinda Vala
Extremely bad behaviour council, all the staff is extremely rude and no manners. Got a fixed penalty notice for a black bag left outside which had my letter in, then got fined 150£ even though we dont have no bins no nothing and we have to …
2 months ago
Shyra Johnson
Rude staff, policies that will cause more congestion and pollution, headless chickens is too kind a comparison. Ealing is being ran into the ground
7 months ago
C Simmons
Totally useless.
1 month ago
Staci Scott
They just sent a tax bill to my deceased aunt who never lived in UK.
I called the council and they refused to change the bill to my name only and insist my deceased aunt remains on the bill.
8 months ago
Lele Brown
Absolutely inadequate. Still not received a letter to pay council tax. Plus our block of flats haven't had bin collections for last two weeks... Absolutely disgraceful!
4 weeks ago
jonathan Pollard
They don't even deserve one star. No one ever answers the phone. I called the registrar service 4-5 times throughout the day. It says 24x7 helpline but honestly is the worst. We had to get married in Harrow Council because of this.
UPDATE: …
10 months ago
Gwen Cameron
Car parking fine dept is a joke. Cannot speak to them as only emails accepted. Email them again and again, none replies
2 months ago
Jesse James
Had to to pay 150£ fine for a litter that I never thrown on the street. They never reply to my four emails asking to meet the officer. Just kept threatening me with letters. Mafia alike organisation. As a self-employed was cheaper for me to …
2 months ago
Thomas Olsen
Consistently fail to collect rubbish on a weekly basis. Council website regularly down/not working - trying to report my missed rubbish collection from yesterday and I can't even log onto the website. Very effective at chasing payments for council tax however! Seems no one is ultimately accountable however.
4 months ago
Heather Spring
Really shocking service, impossible to engage at any level as is proven by the endless negative reviews. why is this allowed to continue?
9 months ago
William Panagakos
Worst council to date not only are their staff 90% of them rude and unhelpful but you get treated like someone without dignity and filthy! I’m so glad I moved house so I don’t ever have to deal with them again in my life!
4 weeks ago
Tori Rudd
Poor service. No one care about anything. Every week missed collection. You have to report the missed collection every week.
They charged me twice for council tax and when I contact them no one answers me properly. And then they send debt …
6 months ago
hiral patel
Worst people I’ve ever dealt with. Terrible council. Biggest thieves in the UK
9 months ago
milan west
What a shambles Ealing Council is, Business Rates Team in particular. No leadership and no one cares.
I have now been waiting 4 weeks for my Small Business Grant. I have emailed 20 times and made 10 phone calls, I have got Julián Bell and …
4 weeks ago
Stephane Lecuyer
I've just spoken to a gentlemen, Kevin Rossi, who works the Council Tax desk and it was the most positive experience I have ever had with a local council.
I had received a surprise large payment request for my council tax and was anxious …
4 weeks ago
Jay Nicoll
It’s a shame you can’t rate 0 or report a council for negligence, gross misconduct or corruption. The telephone manner is abysmal, after being passed through for 20 minutes on a shambolic, error ridden automated phone line, when I finally …
4 weeks ago
Kasi Smith
If zero stars was an option then it would be the appropriate rating, I have pent 3 hours, on 3 different sessions trying to renew my parking permit, when asking for a call back have received a call from a different service & nothing to do with parking, unbelievably poorly trained staff.
Ealing Council this is shameful.
2 months ago
Monica Verga
You can't speak to anyone ever it seems, do it online. Well ok, if you've got a system that's fit for purpose. But now they've changed system so your account is obsolete. You need to re-register. Problem is, you need an invite and they …
3 months ago
Sariah King
One lady was very rude and unhelpful on the phone to me.
7 months ago
Pavan Jami
They know how to send letters with £1000+ payments but when you want to discuss or talk to them about it they keep passing you to other employees. Never go tothem for help.
4 weeks ago
Mathijs Stultjens
Paid for bulky collection, no one turned up so after 10 days paid privately had it taken to the dump, eventually they turned up but no refund offered
10 months ago
James gall
Worst council I have ever had to deal with. Charged 110GBP in 24hrs 15mins to park outside my house - even though I have a parking permit. Good luck ever getting hold of anyone!
2 months ago
Mikhail Zhernenkov
Always having to call re missed recycling/rubbish collections.Streets are filthy ,when I called was asked when the street clean is due!!,surely it's their job to know.Still waiting for council to collect the green bags which the leaves …
3 months ago
Eric Collins
Horrible administration. Deceiving phone system. There is no way to speak to anyone. They use the taxes for their own benefit for sure. Mafia.
2 months ago
cecilia kudiabor
Sent them countless emails through the official council portal no answer. Sent them emails directly nothing. Worse council possibly in the entire UK.
1 month ago
marianne staltari
I have lived and worked in Ealing all my life and worked for Ealing Council for part of that time. People used to joke about council workers generally but Ealing Council was like a well oiled machine. The service however is so bad now …
2 months ago
Ruby Roseheart
Have just accused my nan (86) of fly tipping on the grass verge outside of her house. She can barely walk past her front door let alone tip several bags of rubbish.. fine of £150.. this is the second time my nan has been financially assaulted by the council she has employed for over 70years. Absolute tossers.
2 months ago
Samira Musbeh
Refusing to refund overpayment of council tax despite me providing all the documents and paperwork, waiting almost 2 months. Called them 2 weeks ago, said it will be on my account by the end of the week, but it isn't and called today, they …
2 months ago
Pat Foto
The worse council borough, worse customer service ever and soo rude and I wanted to report a complaint but they just cut the phone on me instead.
8 months ago
Jonathan Kerr
Terrible Organisation and need to be held to account. Have recently changed their online system for council tax. Have registered and they have my profile but impossible to register for council tax. Can't get through on the phone as they are …
4 weeks ago
Debbie Culver
I don’t normally write negative reviews but if I could give zero stars I would. Poor service, rude and a poor contact system that leaves you going around in circles. They are quick to take your money and trap you to fork out payments with a …
4 months ago
Sibylle Scholz
I wish could give minus for the hell the created on the roads under the name of LTN. You are harming more to environment with traffic jam we have.
8 months ago
Colin Wolfe
The worst council ever, always have to deal with rubish next to the door, because they don't want to put a bin!!!!
9 months ago
Justin Roberts
They guys charge us so much for the council tax but don't clean the road, our road hasn't been cleaned for at least 5 months, thieves
8 months ago
Alicia Kallis
Unfortunately most of the employees in this council are focused on how to get rid of you as quicker as possible without giving you the solution. They will not help you and will try find any excuse to send you away.
3 months ago
Josh Hampton
WOW 1.2 star rating not seen that before , just goes to show how little this mob care and also seems there attitude isnt going to change anytime soon . The parking around Southall is an utter joke . How ever you pay with an hour time limit …
4 weeks ago
Sanghamitra Saha
Very few good people working here. Everyone else and their systems are absolute WASTE OF SPACE. Agreed with Ted below. Changed online system but make you re register and all the old data NOT there. HONESTLY THE WORST ORGANISATION I HAVE …
5 months ago
Valentin R
Never answer the phone calls and charge super high council tax.
The worst local authority, they charge ridiculous prices for parking and other services quick to take money but don’t deliver on services that they should. Impossible to get …
2 months ago
Raphael Rodriguez
Potentially the WORST council I've ever experienced. Disgusting customer service and sarcastic operators. Won't listen to your opinions and will talk over you constantly. Essentially a money grabbing council with mafia mentality. Horrific.
4 weeks ago
Redanna Blevins
Just what expect from your local council, absolutely appalling service and staff that don't even allow you to finish your question/sentence.
10 months ago
Stephanie Ceelen
Greedy council..in cohoots with developers.
Taking away park areas to build more flats which are not exactly affordable.Local needs like schools & GP surgery remain the same.
More residents means more traffic but the same local roads are expected to cope with this
2 months ago
