Euro Car Parts, Wembley
Auto parts store Euro Car Parts, Wembley, 4 Hannah Cl, London NW10 0UX, United Kingdom:
220 reviews
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Address: 4 Hannah Cl, London NW10 0UX, United Kingdom
Website: eurocarparts.com
Phone number: +44 20 8956 5050
GPS coordinates
Latitude: 51.5565668Longitude: -0.2626085
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reviews
Mike Fahlenkamp
Visited twice in a few days with different orders. Got parking easily both times in their free car park. In store queue was so fast. Wait was also very quick to collect items. Altogether 10 min max here to park, queue, pay and collect item on both my visits. One item was out of stock so had to go to Hayes to get that one. In Hayes same process as mentioned above took well over an hour. So Wembley store is excellent and would recommend this branch.
4 months ago
Sharon Ripley
Very clean and efficient. Since they moved to the new location seems to be more space. They now have tablets in store for you to search parts for. The staff are friendly and some know what they are talking about when it comes to car parts. Key thing is that they are really helpful even when you're not sure what it is that you want. Free parking. Click and Collect. Waiting time around 10 mins.
2 weeks ago
Jennifer Haney
I found it to be relatively easy to order on line where I chose the click and collect option. There is usually an option for discount codes to be used which does make a difference. I found the store easy to locate and access with convenient Parking available. All my parts were ready and waiting for me to collect. The counter staff were very polite and helpful.
5 months ago
Glenda Toller
Reasonable waiting time. Helpful staff
3 weeks ago
Erika Koch
I orderd a cable for the car online and then went to pick it up later , it was busy but the service was fast.
8 months ago
Igor Zholmirsky
Very poor experience, waited in the queue for 30 minutes to then be humiliated and told to go back and wait again , all because I was chasing a part number as they couldn't find my reg plate on the system. Despite another colleague helping after 5 minutes of me complaining I still got the wrong order.
When I asked to speak to a manager I was totally ignored. There was no sense of customer service or respect. No name badge for me to identify who the colleague was for me to complain about them further.
All in all the service and lack of trying was zero to none.
Would I be going back, NO!!!
2 months ago
Tuesday Bentley
Long cueve but they had everything that I needed in stock so overall I probably saved time. They also gave me hefty discount as I was a business costumer. 5 stars any time
7 months ago
Adam Carson
Good selection and decent staff, some of the Indian staff can be difficult to communicate with as have to repeat few times and seeing them thrown stuff into trolleys isn't really good to see as a customer...
2 months ago
Michael Carrillo
Place the order online for click and collect the is over 45min waiting time, they don’t follow the queue and staff very rude, I swear to never use any eurocarparts in my live
2 months ago
Jose Jaime
I have been let down by Europarts today.
I ordered parts yesterday for a vehicle.
They were not delivered as promised, the 2 rear lights were not even for the correct vehicle??
I have been using Europarts for over 20 years and they generally quite good
6 months ago
Gabriel Peguero
Order on line, same day collection & the girls were excellent.
Not first time here & definitely not the last.
Great work.
8 months ago
LJ
Very good place parts nd accessories are available in store nd online nd good value for money nd free car parking as well
6 months ago
NELSON MENDEZ
Perfect service, professional and friendly. Completely different experience than in bloody Newport, where the service and staff was completely disaster. Many thanks Wembley staff
9 months ago
Ronnie Vilhelmsen
40 minutes waiting after I got there to collect the part which was the wrong size and another 40 minutes to return it.
1 month ago
Mohammed Albarki
The customer service is really slow and the queue builds up at times. Was once given a part that someone else returned (looked used) but sorted when I told them. But you can conveniently find parts that you need, so I guess it's OK.
10 months ago
Kyle Mccain
Maximum 10 customers in store, I counted 18, of which 8 were not wearing a face covering / mask. One person on the desk initially, then a second (not wearing a mask)
Pointless doing "click and collect" as only one queue and when you do get to the till, your order goes in with the rest to be picked there and then.
Can maybe forgive the service if short staffed (should have been made clear when ordering) but the covid measures are not. I was the 8th person when I arrived as was surprised to see how many were then behind me after nearly an hour of waiting.
And to top it all, i found part of my order was missing, as a bag had been split open and an item missing (luckily not essential) but annoying once half way through a brake service.
8 months ago
Albert Brown
Good service and prices but Long queue counter service
7 months ago
Dennis Ramstein
Absolute disregard for customer service and the staff are mostly interested in themselves and their bonuses
5 months ago
Yasmeen Baajour
Fast, clean, friendly, following social distancing rules, still open for your important car parts
8 months ago
karina kapoor
The place is fine, no one complains about queues in a supermarket so don’t complain here, if you don’t like it go somewhere else.
8 months ago
Patrick McCallister
Good for car parts.
1 month ago
Mohammad Muhaimin
Awful service. The order made was nowhere to be found. The queue was ridiculously long. All the customers were frustrated waiting - average wait time was almost an hour. Staff very slow at serving each customer, at times having unnecessary conversations which made other customers wait even longer.
4 months ago
sean hodges
Ordered click and collect on a master clutch cylinder and they phoned me to say part was ready and waiting, so set off in rain storm Dennis to the Wembley branch with traffic building up and get there to queue for the parts, pay and wait for the part to be received to the counter only to check the box on my way out to find wrong item in the box. They checked the order and I showed them a picture from there website of the correct part, only to be told sorry we do not have any available here the nearest shop being I Hayes if I wanted it and no we can't deliver and refund of money will take approximately 2 days to land back into my account.Not impressed and will in future take my business (I have spent lots of money with Euro parts down the years) elsewhere.
2 months ago
Jeanne Guertin
Large car parts store that has click and collect as well as delivery. You can wait a long time to get served and pay when busy.
2 months ago
scott corey
Only 1 member of staff on duty with a queue of 20. Absolutely rubbish customer service and trying to blame covid...Went to midnight motors aka lloyds auto spares around the corner and served in 60 seconds.
8 months ago
Stephen Crucian
Standard euro parts service! I’m neutral to be honest. Customer service I experienced was good, also there is a decent amount of parking space.
11 months ago
Craig Couty
Rude people on the front desk have no manners. Bring back the old staff.
5 months ago
Greg Laden
Very helpful customer service
2 months ago
Rachael McLaughlin
Beautiful place for remembering ❤ God
5 months ago
Arnold Correll
Well stocked for all your auto needs reliable and friendly staff.
4 months ago
Brianna Plahn
Very helpful staff
2 months ago
Samuel Palmore
I called them to ask about my order made it 3 day ago at 9:25 AM because I'm still waiting for that parts and on website shows if you made order before 3:00PM is gone be with next day delivery, when I told them why I called they closed the phone right away twice. They never respect what it's says on website. They always are rude,they speak with you like you are nothing in this world and about the parts, some of them are good quality some ar not.
3 weeks ago
Jason Patterson
The people from the desk move slowly and they don't know nothing about parts or cars I dont know way they work there
4 months ago
Robin Crawford
Fast, efficient, reliable as it should be????????????????????????????????
3 months ago
PENNY AINSLIE
I give up with this company and carparts4less they are not answering any calls not replying emails no system in place for people waiting even at the store! queues are slow and long then once at the counter they can't help people. Total failure
4 months ago
Jake Stewart
The branch manager told me he doesn’t need my business. That’s some customer service!! Never going back there again.
6 months ago
Brian Diep
Can be very long waiting times
1 month ago
Domenic Quarato
Little bit busy at times. But easy good service over all. Customer parking available.
HOWEVER, please tell your van drivers to drive safely on the road! 90% of your drivers that i see on the road drive extremely dangerously and at high speeds!
2 weeks ago
James Goh
Was not very clear and did not inatruct seconds. I would prefer if sat navel speaks second time.
11 months ago
Dr B
Great in store inventory. Quick polite service. Parking spaces very competitive prices. Large store with floor display. Great example of Euro Car Parts.
2 months ago
Mukti Sharma
Pretty well any part you ever need at great prices.
6 months ago
Richard Combs
Not great service... not friendly
5 months ago
Willow Terrace
Shame I cannot remember the name of the lady who served me towards the end of the night. She was very helpful and competent to help me. She found all the correct parts for my vehicle quickly and efficiently. No complaints. All staff could learn from her. She also gave the same discount as you would get online so worth the visit to the store.
2 months ago
Mike Patin
No queue when I got there dealt with reasonably quickly BUT the team where more focused on the customer from RATP Buses
4 months ago
priya s
Had a nice experience with them.
6 months ago
Dionne Williams
Just simple way avoid this place, the seller here just eated up / wasted my time - I never saw that kind eurocarparts shops where the cashier knowledge same low level as here. He dont know Mercedes benz sprinter injector washer without plate numbers - he can not recognize! When we gave plate number as well, the seller was unable to identify the item, agains that fact I had spare 1 piece and he dont recognized the difference. Another 2 eurocarparts cashiers without plate numbers and without showing the spare one instantly bring these unit!
4 weeks ago
Madison Cecilia
Good range good advice good prices.
2 weeks ago
Shanna Fish
If you take the parts with you to show them, then they manage to give you the right one. If you order it or just tell them what you need, its 100% wrong parts they give even with number given. Im furious how they can mess up so much....
11 months ago
Rob Peabody
Fast and practic
3 months ago
Tammy Hebert
Helpful staff!
1 month ago
