Buena Vida Continuing Care
Rehabilitation center Buena Vida Continuing Care, 48 Cedar St, Brooklyn, NY 11221, United States:
80 reviews
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Address: 48 Cedar St, Brooklyn, NY 11221, United States
Website: buenavidarehab.com
Phone number: +1 718-455-6200
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Latitude: 40.6968760Longitude: -73.9276671
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reviews
ROBERTO RAMOS
Aunt in rehab for tibia fracture discharged from Wyckoff 2 weeks ago so far no problems with the staff I did read the reviews and was hesitant about the transfer but like others I don't know how this works. I called Chris the 7th fl supervisor and was told if my call isn't urgent to call between 1pm and 3pm when the nurses are at their desk. I have always called during that time and actually have spoken with my aunt. The rest of the time I guess the staff is working which I rather they be instead of answering the phones. I just visited with my aunt on Thursday so they have been Covid free for a while since I had to wait almost 10 days to visit. I think sometimes we forget how hard their jobs are and how busy even we get at work and are unable to answer phones but it's easy to jump to conclusions. My only issue so far is the food which according two my aunt is tasteless and very little.
1 week ago
Samuel Jose
I don't understand why they have a 5 star. I agree with Ivan Soto. Everytime I call the 7th fl, NO ANSWER. The only ones working is the operator and HR, they are the ONLY ones answering the phone, other than that the communication is not good at all. I want to find out information and I get no one answers the phone. NOT EVEN THE SUPERVISOR OF THE 7th Fl. Thank you operator for doing a great job, answering the phone and thank you HR too, but I need to contact the 7th fl. Hello?? Anybody working???? Short Staff???
4 weeks ago
Tim Brown
There's going to be a lawsuit against this place.
1. My mom is a patient there. There's never any communication between there and us. Everything I called they don't answer.
2. There's always a covid case going on and going on lockdown.
3. They failed to let us know they she had an infection.
4. Everytime my sister or I try to called the administrator office.they don't pick up.
1 month ago
vinniech
I wont get into details about my family’s unfortunate situation. But if you love your family member please keep your loved ones away from this place. This is an absolute nightmare. Almost certain your loved one will contract Covid or some type of disease here.
4 months ago
Pedro Rossi
I want people to know this is NOT the place to take a loved one in case you need to. They are not following basic protocols and are letting patients get infected with COVID. They are solely responsible for the death of my uncle.
My uncle was transferred to this place after being admitted to two different hospitals, he went to this rehab facility as a COVID negative patient only to contract the virus there, he was as HE told my aunt placed in the same room with someone who had the virus. He should’ve been placed on a different floor or in a room by himself for the first 14 days AS THEY SAID THEY WOULD.
The staff was negligent and irresponsible. My cousins called daily to get updates on his condition and they barely ever answered the phone, when they did answer, they were vague.
Be warned that this place is highly negligent and not following basic protocols.
3 months ago
Borfig Terguson
This place was terrible to my aunt. She contracted a UTI, and bed sore upon being discharged. She was supposed to be getting rehab services and came home with the same issues, UTI and a bedsore. I would never leave anyone at this facility.
The social worker barely answered the phone and follow up was terrible. I called every day to check on my aunt and no one was even feeding her the food I dropped off. This place should be renamed " The Krueger Residence."
3 months ago
puneet kaur
My brother had to be taken to Bellevue Hospital. While he was there, he had two separate surgeries. He stayed at Bellevue Hospital for a few weeks and tested negative for Covid-19. I don’t believe they would have performed two surgeries, many days apart, had he tested positive for Covid-19 at any time.
Once he was better from his surgeries at Bellevue Hospital, he needed to be transferred to a rehabilitation facility. We opted for BUENA VIDA CONTINUING CARE and he was taken there on December 23, 2020. When he arrived at Buena Vida, he was tested for Covid-19, even though he tested negative, due to the Covid-19 procedures, he was placed in quarantine for 14 days. After the 14 day quarantine was over on January 7th, 2021 and before being transferred to a non-Covid floor, he was tested again for Covid-19; this time he tested POSITIVE. Buena Vida starting treating him for Covid-19.
I called Buena Vida many times and they would always reassure me that he wasn’t doing “too bad”. He just had a cough, but no fever. However, he must have been very sick from the Covid-19 because he had to be transferred back to Bellevue Hospital. The 7th fl. staff, at Buena Vida, must have known and seen that my brother, was in fact, very ill from Covid-19, so why didn’t they send him to Bellevue Hospital sooner??
When my brother was taken to Bellevue Hospital, I was informed he had arrived with low-level oxygen and a pneumonia, and might not make it through the next few days. According to Bellevue Hospital, they did everything they could to help my brother. But my sweet brother became another victim of this horrible virus and also the victim of Buena Vida facility’s negligence which led to his passing away from Covid-19 on January 18, 2021.
I still have many unanswered questions, how did my brother contract Covid-19 at Buena Vida when he had already tested negative at Bellevue Hospital those weeks before and at Buena Vida Rehab upon admittance, so what happened? According to Buena Vida, they followed Covid-19 procedures. And the family was not allowed to see/visit him ever, so then, how did he contract Covid-19? From the Buena Vida staff???
Another major question: Why did the staff wait for my brother to fall very ill and weak from Covid-19 to then take him to Bellevue hospital? Why the long wait before taking the action that could have saved his life?
Since the funeral homes contacted will not take him due to Covid-19, he had to be cremated. I was unable to see him or say my final goodbye.
I want answers from Buena Vida. I strongly believe they are responsible for my brother contracting Covid-19 and ultimately lead to his death.
4 months ago
Aaron Dailey
My experience was great and refreshing. I’ve been here many times for family and friends, I’ve worked in the building but not for buena vida and the staff have always been helpful.
3 months ago
Cindy Alderink
My father was transferred from Bellevue to Buena Vida on January 4th 2021. He was Covid negative, he was placed in a room with a patient who had recently had the virus. No one answers the phones there. I left messages for administration, social worker and nursing manager no phone call returned. Also, I called daily for updates with very little luck. On the 13th they called to tell us he was Covid positive and he had a fever. No update the 14th today the 15th they called to say he is being transfers back to Bellevue hospital because his oxygen is low and he has chills and diahrrea. So, due to their negligence he just went there to get the virus.
5 months ago
wally bank
This rehab center is very good. They help my aunt Romona Santiago and she is currently still there. They have spectacular service and I am so proud to have to my aunt staying at there facility. They gave me and my grandmother FREE rides from queens to Brooklyn. We have had an all round GREAT experience. They have definitely sufficed my appetite for a good rehab center.
1 month ago
Kristopher Donovan
Good afternoon- I want to thank the staff at Buena Vida. my mom (Ana L.) was there for two months and they treated my mom with respect, compassion and lot of care. A special thanks to Marc on the 7th floor for always calling me on any changes to my mom's care, and Edwin Rodriguez for making her transition to going home very smooth. thank you, thank you, thank you!!!!! keep up the great work!
1 month ago
Johanna Velazquez
It is with a heavy heart that I implore you to steer clear of this place.
4 months ago
INGRID WESTCOTT
My great grandmother has been placed in this rehab center for a few weeks now. I have to say that they have been nothing but helpful during her time there. They have been caring for my grandmother in a finely manner. When I asked my grandmother about her stay there she has stated that they have been nothing but nice, supportive and have been attentive on her recovery.
1 month ago
wendy heng
My mother has lived at Buena Vida for two years. I must say my mom is well cared for. The facility is very clean. They have bingo and other recreation programs and that gives my mom companionship with others. My mom is happy.
2 months ago
Morgan Baughman
Improvements Going All The Time To Better Accommodate The Ones You Love.
Management Always Looking To Improve And Listen To Suggestions.
Convenient Location By Bus,Train And Car. Parking Available But Street Parking Very Easy To Find.
Plenty Activities And Care
Nurses And Staff Always Checking On Patients 24 Hours A Day.
I've Been In Medical Field Over 38 Years It Was My Turn To Be Taken Care Of And They Did.
1 month ago
Kara Cope
My mom just started her rehab today once I enter this place for the first time I told my sister wow I never knew this was here it so clean and everything it so neat and I saw so many senior talking together and one of the lady that was there told wow it a miracle that someone smile @ me as soon as you got out of the elevator I told her I sure you get lots of smiles here everyone look so friendly I hope my mom enjoy her short stay here and meet friends
1 month ago
alyssa powills
So far the therapy has been great. They've helped my mom start walking again. They treat my mom well and room/bathroom looks pretty clean.
When it comes to food and cleanliness, it's terrible!
The sink and ice machines are nasty full of mold and mildew.
The food and drinks are inadequate. The juices are super sweet. I've never in my entire life tasted sweet cranberry juice until I took a sip of my moms juice. I wanted to know why she wasn't drinking it.
Why are these elderly patients being feed white bread? Most of the food is straight up nasty and not appropriate for elderly patients. Luckily my mom has friends nearby that food to her.
I added a star to my rating because, I emailed them and was contacted the next morning to try to resolve the issues.
I encourage anyone who has any concerns to not be afraid to speak up. They are friendly, professional and will work with you to address your concerns.
1 month ago
Bilal Sarwar
These nurse are very poorly train. These nurses don’t care about your love one and they don’t love their job. They will allow your love one to beg for assistance and they will only work on their own time and do what they please. Please don’t bring your love ones here, they will just kill them.
1 month ago
Felecia Spence
Grandma has been here 2 years and she looks healthy and well taken care of. She even looks adorable with her nails manicured every time I come visit. I'm happy with their services.
1 month ago
Travis Baker
This rehabilitation location was easy to get to. They provide great care to my aunt and she enjoyed being there. The staff was friendly and very attentive.
1 month ago
Karen Kavlock
Buena Vida is a nice place. I've had and have family member's here. It is well kept and friendly. The enjoyment of seeing our love one happy and in good health makes us happy.
2 months ago
Samuel Gray
Its a excellent place. Loved it my grandma is in good care in there. i recommended. Im fond with Buena Vida Rehab
5 months ago
Murab Samuraev
The care fair, however every time I visit my father his room floor seems to be sticky. I have requested it several times for it to be cleaned.
The nursing staff is very friendly and always polite with great bed side manners. I always vary the times I visit to experience different staff and observe their interactions with my father and other patients.
5 months ago
Mary Wallen
Really good people, they take care of my father who's been there for 2 years. He's got Alzheimer's and dementia, so they accomodate for his needs.
Also security is really nice too
connected
1 month ago
Catherine Adams
Buena vida rehab is the best rehab in Brooklyn. All of the staff are very kind and take good care of my Grandma. Thank you, you all rock..
1 month ago
Jennie Zheng
It was good service, fast and easy. I was satisfied and will shop there again
1 month ago
LA Wood
This facility used to be a five star facility. It has tremendously declined in regards to the care of the residents and upkeep of the facility. I used to be at ease, knowing that my family member would be well taken care of if i missed a few visits. Now I try not to miss any days visiting. There are many times the CNA's do not have enough supplies as well as not having enough CNA's to provide proper care to the residents.
1 month ago
Steven Corrigan
Went to visit a few different facilities and was most impressed with Buena Vida. I found t his will be most influential in making a decision as the staff was very helpful and informative.
3 months ago
David Fields
Exemplary staff. Nurses and Aides so gifted at taking care of patients. Administrative staff is welcoming and happy to help.
2 months ago
Deyvid Camilo
This location is has a radiant environment for all its clients that very welcoming and friendly.
2 months ago
Tony Bliss
Iam so happy my mom is in this facility I have see so much improvement I love this facility
1 month ago
bobby johnson
I guess it's good cuz my family didn't take my grandmother out until she had to go home. Fondness
2 months ago
Jana Jaber
I like the place my mom was so lucky to find it thank you for your great service
11 months ago
Justine Dowd
love it my grandma is so happy because she is in good hands we don't worry about her for nothing being in there.
5 months ago
Dimo Chakov
I have heard so many great things about this place. My family has talked so highly of them.. especially on their attentiveness to their patients.
2 months ago
Charles Holcomb
This place is really good . Compare to a lot of other places I been lord have mercy . I truly appreciate this place
1 month ago
Cathi Muller
The customer service was a total surprise. It was refreshing to see that level of care and outstanding commitment to us. From me and the wife.
3 months ago
Senen Cabalfin
I met with the assistant administrator, Eli, and he was able to address all of my questions and concerns. So far, a very positive experience.
2 months ago
De phillips
Loving place to be at I work there for a year . Lovely staffs and nursing home.
3 months ago
Norris Cole
Visit my grandma .It was a kindliness place to be In very clean.
1 month ago
Team Mula
It is not an easy decision putting a loved one into a home but at Buena Vida it is easier. I took a tour and found that it was clean and the staff was so knowledgeable and sweet. I never thought I would enjoy visiting any nursing home but I must say I really enjoy visiting this one.
11 months ago
francisco ambrocio
My mother has been living at Buena vida for a few years. My mom is happy and so relaxed with her home. It has been a effective decision for the family, seeing her so ok is what matters to all of us. Thank you Buena vida.
1 month ago
Clifton Simisky
My brother is admitted to this facility such a horrible customer service from the front desk to the nurse supervisor. I called 5 times from Florida to see if I can speak with a nurse well aware of the HIPA Law. The front desk lady was so rude the last thing she told me I don't know what's wrong with this damn people I told her there's no nurse on the 7th floor when I m, asked for her name she really went outrage I, request to speak with a nurse supervisor was transfer to CAROLINE which was NO HELP AT ALL. I explained to her I was trying to see how my brother was doing, I told her what happened with the front desk lady. Caroline told me she couldn't help me she had another call on hold if I wanted I can call back to see if anyone answer the phone on the floor I told her I would contact the administration department and she hang the phone. I wonder is this is how rude and disrespectful their staff are over the phone I, can't imagine how they are treating my brother and other patients?
5 months ago
Alex Pisacane
Good place my grandmother is living there and what's eyecatch how clean everyone is and the rooms are clean
2 months ago
Brander Thirnbeck
They take great steps helping people in need
5 months ago
MaineWolverine
my aunt is there currently, they take good care of her with the exception that they do not bathe the patients everyday and i think that's unsanitary.
1 month ago
Errol Loanzon
I have seen other comments but my grandmother was on the 7th floor. She passed away within 4 to 5 days being there when she was supposed to be discharged April for a skin condition. How she passed they don't even know i kept telling them something was wrong and they just said she was tired. They messed up here big time. You not suppose to die in rehab. they need more staffing to. The city is so wrong that they don't provide enough staff for nursing home facilities and rehabs. But then you go to the private hospitals there are a lot more staff. Medical doesn't so much for the less fortunate. Clearly shows.
2 months ago
Aley Spencer
At Buena Vida the nurses speak glowingly about the patients. And demonstrate care and guidance for the patients.
2 months ago
Sandra Moore
Fantastically I feel they take care of my grandma..
1 month ago
MsEnergyhealer
Im very pleased with the nursing home i go see my mom the nurse and staff are very nice and my mom takin care of brilliance
2 months ago
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