Specsavers Opticians and Audiologists - Morden
Optician Specsavers Opticians and Audiologists - Morden, 30 London Rd, Morden SM4 5BQ, United Kingdom:
42 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: 30 London Rd, Morden SM4 5BQ, United Kingdom
Website: specsavers.co.uk
Phone number: +44 20 8685 6600
GPS coordinates
Latitude: 51.4031890Longitude: -0.1928186
Location on the map
Get directions
reviews
Jason Roling
Update: following the owners suggestion below I filled in their survey form and they sent me a standard email saying they are sorry for the bad experience. Useless, was not worth my time. I am now pretty much sure that it is a selling trick that they do not tell their costs in advance!
They sent me a text message saying my vision check is due. As I am getting their contact lenses via the Wimbledon branch I thought the test is for free and booked it. Nowhere on their booking form it was said I'd need to pay for it. When I came for the test they did not say that to me too. However, they said they'd need to charge me £25 AFTER the test. When I raised it with them they did not offer any explanation. Very bad customer service.
1 week ago
Francisco Chatterton
Excellent service. Glasses ordered with excellent advice and arrived as promised the following week. Good PPE practice on site.
9 months ago
BONNIE RUBIN
Busy and can be a wait. But well organised
1 month ago
Josh Cicchino
Great service from all the team @SpecSavers Marden.
5 months ago
Angie Runkle
Seems cheaper at the outset than other places but can end up a lot more expensive as they do a harder sell of unnecessary add ons which you've not needed before and don't already have. If you're not savvy with salespeople and used to another opticians (in this case Boots Wimbledon), you could get stung. For that reason I say shouldn't have gone to Specsavers.
11 months ago
Mary Wallen
Staff very friendly and helpful, only problem they can never seem to find where I've had my iridotomies done, but when I go to the eye hospital they see them immediately upon examination.
1 month ago
James Shaw
Very professional service.
6 months ago
Jennifer Lyons
As long as the current staff are still working here, I will always give it a 5 star, so helpful
1 month ago
Nichole Etienne
Easy to use this app, it helps us to find places very quick and easy without westing time.
Thanks
2 months ago
Brurya Batash
Booked an eye test for my 5yo. Terribly rude staff, got all the booking details wrong. They say they have parking, they don't. There is only a pay and display car park up the road. Waited 40 minutes and didn't get seen by anyone because apparently they only have one room with a computer and the other makes the appointment three times longer because they have to write by hand. Ended up leaving and booking somewhere else.
3 months ago
Brooke Callender
Have been coming here for years! Not the cheapest for contact lenses but the frame range is good and the team in here are amazing, always remember me and usually get seen by the same people.
Always smiley and supportive when need help and quick service even in peak times!
8 months ago
Andrew Nelson
Twice I have experienced terrible service at this branch of Specsavers. Being on Universal Credit I explained to them numerous times that I could only afford the cheapest option available. Not only did they constantly try to ‘encourage’ me to spend more money but, on one occasion, told me the lense option I was choosing was not very good!! It was a humiliating experience both times - the staff are poorly trained, show no empathy whatsoever and provide a terrible customer experience.
‘Shouldn’t have gone to Specsavers’!!
Never again
6 months ago
linda allen
I've never had such a positive experience at an opticians. The staff were incredibly friendly and the level of service was great. I will definitely make a point of having eye tests and looking for glasses here in the future!
1 year ago
Rod Major
Good
2 months ago
Joel MacDonald
Efficient modern opticians for eye tests and good range of frames on the buy one get one free offer.
1 month ago
Ryan Nguyen
Good service and good value
4 months ago
Callan Hudson
Good people who know what they are doing...
6 months ago
Lee Kafka
Very receptive
6 months ago
Atika Ali
Really helpful staff. Especially Michelle as she realised what was wrong with my glasses and sorted it straight away. :)
6 months ago
Rebekah Hanski
Excellent service
8 months ago
Ron Giacalone
Worst experience I've ever had in a Specsavers. Explained to the lady at reception that I need some spare daily contact lenses as my monthly contact lenses were irritating my eyes. After sitting down, I explained to the lady that this has been an on going issue for the last 3months that the optician was concerned about. I then explained to her that this morning my monthly lenses had caused me severe irritation again so I swapped to a daily pair and was fine after an hour. She responded by suggesting I check my cleaning regime, try new lenses, change my pot. If she would have listened at the start she would have relised that a problem lasting for 3 months under review of a specialist might have already looked at these issues. If she would have been empathetic in her response I wouldn't of minded but her tone of voice was patronising and demeaning! I suggested that I felt as if I was having an allergic reaction to the lense, which she didn't even acknowledge. After some further discussion she understood what I was saying, and responded by asking 'why didn't you just say that?'. Her ability to listen, respond and ask a question was terrible. This shouldn't be hard and shouldn't take lengths of discussion for someone who is apparently been working in eye health for 13years! She even walked away and ended the consultation as she didn't get in the job to basically be questioned by a patient! What a joke. I've never written a review before this, but no way would I want anyone else having this poor service. Specsavers you need to think carefully about your employees, eye health should be treated no different to every other health concern and the people in first line contact need to be competent and listen.
2 months ago
Pretty Black
This is a place u can get your eyes tested and have glasses if need be u can choose your glasses and staff will help u
1 year ago
Scharese Thomas
Absolutely appalling. On collection of glasses could not see properly was told I needed to get used to new lenses next day took them back. Another eye test it was completely different to the 1st. 2 weeks later still waiting for glasses to be told they have seen them and they are trying to find them. Nobody bothering to call back. Cancelling order will go somewhere else after wasting 5 weeks.
1 year ago
Robyn Mcmillan
I had a really great service here, would especially recommend Arun. He instantly put us at ease and was very friendly! Would definitely recommend the Morden branch.
4 months ago
Kathy Vickery
Very helpful staffs. Patient and welcoming.
The time for ordering contact lenses here is much faster than in Wimbledon (same prescription took over a month at ss Wimbledon, but less then one week at ss Morden. )
Definitely would love to turn to them for my further optical service.
5 hours ago
Fran Macchi
Excellent shop staff attentive with very good knowledge of there products
2 months ago
Alfred Tang
Just excellent! Amazing staff and very good service.
2 months ago
Walter Ventura
They get prescriptions wrong and literally never pick up if you call. I also recommend getting contacts from visiondirect because you find much better prices.
4 months ago
salimah SHABAZZ
Brilliant service from very friendly staff
8 hours ago
Julie Crowley
Easy experience for an adult and a child.
11 months ago
Yanti Sutrisno
Polite staff, all round good experience
4 months ago
Vadym Latysh
Avoid at all cost, service is poor their aim is only to buy new glasses, they prescribe glasses for me which i don't think i need, who ever i re-done my test at boots and they said i don't need to wear any glasses at all, what that mean
5 hours ago
Luis Moreno
Excellent customer service and freindly staff
6 months ago
Frank Harwell
Good service and friendly staff
4 months ago
Dalton Suddieth
nice friendly staff
6 months ago
Johnathan Norris
Rude staff
6 months ago
Andrew Grundy
They are the cheapest
5 months ago
Richard Gower
Good care
5 months ago
Craig Citra
Very friendly and professional staff and service
11 months ago
C Tucker
Very friendly staff and professional sevice
9 months ago
Mak Manu
Very helpful staff.
5 months ago
Annabeth Maura
Amazing,
helpful and kind
5 months ago
