Specsavers Opticians and Audiologists - Wallington
Optician Specsavers Opticians and Audiologists - Wallington, 76 Woodcote Rd, Wallington SM6 0LY, United Kingdom:
114 reviews
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Address: 76 Woodcote Rd, Wallington SM6 0LY, United Kingdom
Website: specsavers.co.uk
Phone number: +44 20 8835 3680
GPS coordinates
Latitude: 51.3588982Longitude: -0.1498872
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reviews
cihan cimen
Very poor service. I ordered two pairs but only one arrived - lens in wrong frames - having to wait for another two weeks for a different second pair to arrive. Wouldn’t come here again. Have made official complaint on their web-based system but have no confidence that they’ll do anything. When you pay over £400 you expect far better service. I think they should be required to compensate.
I have already completed detailed form as requested.
2 weeks ago
Kyle
If I was rating the staff I would have given this store 5 stars. They couldn't be more helpful and friendly, and everyone is complying with Covid regulations.
However, they are currently charging £75 for thinner lenses per pair of glasses! So if you want to take advantage of the buy one get one free you have to pay an extra £150. If you opt for one pair of glasses they reduce the cost of thinner lenses to £20. This seems very unfair and a bit of a rip off to me.
I don't like writing poor reviews, as I prefer to see the positive in businesses and people, but these seem outrageous charges in my opinion. Very disappointed in Specsavers.
1 month ago
ChampaignCounty ToysforTots
What a pleasent change compared to 2 years ago when staff were rude and patronising.
Went there this morning at 10:00 AM for an OCT scan and Eye check.There has been a lot of improvement since my last visit 2 years ago.
2 months ago
Band Mann
Very friendly and effective team. They helped me through my glasses selection process (and were very patient with me) 4 months later I mistakenly bent the glasses frame, took it back and they fixed with within 2 minutes. Thank you for the great service
4 months ago
Zack Saunders
Good service and glasses designs were good got many options compared to other opticians
1 month ago
Julie Thornton
Garshia is an asset to this store with her unparalleled patience and professionalism. She made sure my glasses fitted me perfectly. I usually struggle to get the best fit for my glasses but she took the time to precisely measure my face and didn't rush me at all. I will definitely be returning to this store for as long as she is still here. If you want to be guranteed the best service from any Opticians, just ask to be served by Garshia.
2 months ago
olga BOKATCH
I had a day off work and had lots to do. I booked an optician appointment online with Specsavers for that day. It was the first time I had been to this branch. It is a busy popular store. The staff were excellent there were a good selection of frames. Staff helped give an objective view when choosing frames. A good experience. A text or e mail to say specs were ready for collection would be helpful. Although specs were ready on time about 1 week later.
4 months ago
Sanmay Ved
Apart from a 3 week wait for my glasses, no problems at all. Pleasant staff. Tests handled professionally.
1 month ago
Joe Kennedy
Really good customer service from a team that look happy to work there. They have adapted well to the new COVID procedures.
6 months ago
Sherry Smigielski
Excellent optician.
Cleanliness exceptional. Very nice helpful staff.
Good choice of frames.
11 months ago
rachel skillestad
Very nice place good service
6 months ago
Michelle Trousil
Staff always polite and professional. A thorough service with good range of frames and other eye care products
1 week ago
joe vitale
Good customer service and also friendly.
11 months ago
Max Lantajo
Staff very helpful
5 months ago
William Zimmerman
Phone line is constantly engaged, 2 messages left and still no reply
10 months ago
Steve Le
Great store, friendly, efficient, great service.
The team are passionate about their role and the job they do.
The level of customer service was spot on, I left with a great pair of Kylie specs which I love, I love my specs so much I will go back and get another pair.
Lovely professional team all round.
Great job guys, keep up the great work :)
1 year ago
Tilottama Dey
After my eye test & choosing new frames & lenses I came back a week later & when I tried them on it transpired the wrong lenses had been put in, which resulted in waiting another few days whilst this was corrected. Why was the prescription not checked as an audit to make sure they had put right lenses in before I went to collect. On a positive note, it's great to have a local opticians, however there doesn't seem to be enough staff & you wait ages for someone to see you, but the staff are lovely
4 months ago
mechelle Murphy
I have been going to Specsavers in Wallington since it opened over ten years ago. I have always received an outstanding service from all the staff. They are extremely professional, courteous and helpful. My contact lens deliveries are always timely. They are very good at reminding me about when my checks are due and always trying to help with special offers. Amber in particular has always been exceptional. I would recommend them highly.
10 hours ago
James Lithgow
Great Service from Specsavers Wallington. I had an eye test and bought new glasses recently. Very happy with the service. Friendly staff and managed to accommodate my need for glasses to be made by the next day. Collected and happy with the product. Thank you
4 months ago
Paula Baraket
I’ve been to many opticians but this one really surpasses all of them. The staff are friendly and welcoming. I was nervous before my test but they made me feel at ease. The advice I was given was extremely helpful and they actually listen rather than rush you. I’ll definitely be coming again :-) Thank you!!
3 months ago
Aaron
Very good service and offer.
7 months ago
Sarah McNab
The service received here was absolutely first class and excellent. They are very helpful and knowledgeable about products, specially contact lenses and very informative. My contact lenses come in on time and they inform me as soon as they arrive in store.
Here is the only Optirtion I would go to ????????
3 months ago
Vickie Harrington
Difficult to fault for a high street opticians. Good stock, friendly knowledgeable staff, and reasonable prices. Good after sales you
10 hours ago
Ron Hunton
Absolutely excellent service and great selection of glasses. The staff are friendly and approachable given that I was unsure about what I wanted. Went out of their way for me. Thank you to you all! I love my glasses!!
6 months ago
Jesse Hopkins
I visited Specsavers in Wallington fairly recently for a routine eye test and I can say that their testing was very thorough. On top of that their staff were really friendly and helpful and were able to answer all my questions. Highly recommend paying them a visit.
4 months ago
Gina Fernandes
Specsavers Wallington has an amazing team who really helped me find my new pair of specs. From the second I stepped into the store all the way through to collecting my glasses I received 5 star service. I'd like to thank the whole team and would recommend Specsavers Wallington to everyone and anyone!
8 months ago
Kristen C
Great service, I was treated like a VIP! I was very nervous as it was my first time having my eyes checked but all the staff made me feel relaxed and at ease. Every step of the eye check was clearly explained and I was really happy with my experience. Thanks ????????
3 months ago
Taylor Clark
Friendly, helpful staff. I have used this store for monthly contact lenses, eye tests and glasses for the past ten years and will continue to do so as I have always received great customer service. An important presence in Wallington high street.
4 months ago
Julia Samton
Lost my glasses yesterday and called in for a last minute appointment, i was told to come in and I will be seen. I collected my new glasses today. Super friendly service and special mention to all the staff especially the young lady who did frame selection on an ipad (super impressed as I've never seen anything like it), I would highly recommend this store. Keep up the good work :)
4 months ago
AM SM
Highly recommend this store! The staff were friendly and helpful, and the service was great! Plus they had a great selection of glasses! Wouldn’t hesitate coming back in the future.
6 months ago
Rebecca Cornell
Very efficient
5 months ago
Pravesh Rijal
I have used this store for some years and everything was fine, last year we had a bit of a hickup but the store eventually sorted it out satisfactorily. Made my appointment on line as usual arrived a couple of minuites early was greeted warmly and asked to take a seat, then after waiting 10 minuites i was told there would be a delay of 20 minuites! Not good. disappointed
4 months ago
Leah Holly
Service was excellent and staff are very helpful. Staff were extremely friendly and assisted well in selecting the right frames. The branch is in a easy location to get to.
6 months ago
Katherine Tantinan
Amazing staff here, great customer service. Made me feel very comfortable when purchasing my first 2 pairs of glasses in 20 years! Would definitely recommend ????????????????
3 months ago
Nip Jordan
Shockingly terrible customer service. My trial pair of contact lenses have been delayed for over a week. I've been calling the store every day for 8 days now, each time to be told someone would call back, only noone calls back ever. I've never seen anything like it before. Just plain rudeness! Meanwhile I'm paying direct debit for lenses that I don't even have. The last pack I paid for is unusable. My glasses have an out of date prescription and I'm currently wearing a random pair of lenses I had in a previous trial, also not the right prescription. My eyesight is suffering the longer I don't have my new lenses. I'm literally at the end of my tether.
4 months ago
Robert Arthurs
At least 2 weeks after ordering my contacts I had still heard nothing from the store. This wouldn’t be an issue, had I had been dealt with properly afterwards.
I called the store, but no one was able to tell me where they were, or if/when they would be in store.
I called again on another day, and was told that the person who dealt with the lenses was not there, so they still could not give me any information.
I called again 2 days later, only to be told that they person who dealt with contacts was the only one who could open the delivery, so they could not tell me if my lenses were there. I was assured that I would be called back before 12pm, but this call was never made, and no voicemail was left.
I went into the store 2 days later and the staff could not find my contact lenses. They said they would speak to someone about it, and asked me to leave my number. At this point was going to get a train to work away for a week. I finally received a voicemail stating that my lenses were in fact in store and that I could come and pick them up. By this point I was on a train. Thoroughly disappointed as I have never had such poor service from the 4 other Specsavers I have been to. I have emailed them to complain and if their compensation is not satisfactory I will be switching to Vision Express
2 months ago
Antar Hothi
I’m a contact lenses wearer and I’ve been getting my lenses from here for a few years now. Always great service. Friendly and helpful team. Would definitely recommend .
6 hours ago
Visalakshi Karunakaran
Whether you receive good customer service or not is up to the staff member you talk to. There is one in particular who has spoken to myself and other customers with utmost rudeness. Their sister store in Sutton has much nicer people there. That being said, the majority of their staff are friendly and professional.
11 months ago
rick childs
Went to this branch in Wallington on Tuesday 2nd January 2018 and my glasses - lenses were not fitted correctly as the lady (Brazilian lady) checked my glasses against the chart and they were not done properly. Another member of staff (male) done this in December, however he did not size them up correctly and now I have to wait 10 working days until I can go back there to collect my glasses. Need to get it right, first time every time and be more efficient so that the customer is happy as the money for my glasses went out of my account straight away!. This is my last time using 'Spec Savers' although the optician (pleasant pregnant lady) do a very thorough test and was pleasant and professional, I feel that I will be returning to 'Boot's opticians as I never had a problem with them since I started wearing glasses. Spec Savers need to take more attention to detail and 'Get it right' 'FIRST TIME EVERY TIME'.
7 months ago
Kimberly Jones
Had great service from all staff, store was busy but everyone was being attended to. Would highly recommend this place for efficient service.
3 months ago
cameron gonzalez
Very efficient and kind staff.
3 months ago
Adam Mast
Always helpful
9 months ago
Tristan Schultz
Very friendly and polite staff. The staff went through everything with me and made me feel less nervous o
2 months ago
Arif Jamal
The staff were very helpful, but I was waiting for quite a while as they were so busy.
1 month ago
Dolvin Henry
They used the wrong lens for my new glasses and then took longer than promised to correct the issue.
2 hours ago
Aktham Sattar
I came in as I had lost my glasses and needed to be seen asap, they fitted me in even though they were fully booked and I got my glasses in 2 days, the whole team were so helpful and the optician (I think her name was vinisha) was absolutely brilliant, can't recommend enough, keep it up
4 months ago
Roanne Rego
After six weeks waiting for my son's specs with no phone call I go in to collect them and they only have one pair they couldn't find his other pair that I took in. Bearing in mind this was only a repair to both specs. Not the first time this has happened. Very disappointing
1 year ago
Fred Hartman
Brilliant customer service and overall it was a very good experience.
5 hours ago
Jazmin Lora
Staff here consistently provide an excellent service and all take the time to help out whenever needed. Would definitely recommend!!
4 months ago
Claire Williams
Went to my appointment I go every year because of Diabetes they say I now need glasses for driving but funny when I went to hospital for eye test they said I don’t need them for driving now are they selling you glasses when you don’t need them won’t be using them again robbers
1 month ago
