Specsavers Opticians and Audiologists - Wimbledon Broadway
Optician Specsavers Opticians and Audiologists - Wimbledon Broadway, 38 The Broadway, London SW19 1RQ, United Kingdom:
111 reviews
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Address: 38 The Broadway, London SW19 1RQ, United Kingdom
Website: specsavers.co.uk
Phone number: +44 20 8542 4434
GPS coordinates
Latitude: 51.4199838Longitude: -0.2036829
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reviews
Sanyam Chauhan
Rude and unwelcoming staff
We initially entered the store and was greeted by a very hostile woman. My mum felt so uncomfortable and judged that she did not want to remain in the store. I think that, especially at the moment, the staff, especially those they have welcoming customers, should be more understanding and if anything a little cheerier.
The actual optician was lovely and efficient and my eye test went well
However I was then passed over to the same lady to fit my new glasses and I felt the same hostile energy.
2 months ago
akhil raheja
Not very good wrong prescription given
4 months ago
Donna Dobell
Little waiting and speedy service to get new glasses - just a couple of days!
2 weeks ago
Meg Cohen
I was assisted by Optometrist Meera Patel today. Its been a while since I have encountered such professionalism. She articulates the process well and I was assisted promptly and efficiently by all staff. Highly recommend her!
5 months ago
Jarret Gorsh
Zero customer care. Don’t waste your time with these people - go elsewhere. Not willing to retest me once I raised my concerns about my health. Just want money. I assume it’s management profit seeking philosophy.
6 months ago
Ginotheboss PANTHER
Very good service and really exceptional experienced audiolgist.
2 months ago
Gus Rancatore
I am highly impressed with the service I was given earlier.
The optometrist was efficient, and I would like to commend Marshal particularly on his service. He was incredibly patient and helpful, assisting me in every way so I could choose a pair of glasses (my first) that I loved.
Thank you very much.
8 months ago
Barbara Lourdes
Not really good, felt the eye test was rushed. This seems to be always the case might start looking around. Seemed like chaos in there, the after care was good from the lady and she really was good.
9 months ago
Florencia Schwarz
Went for a eye test and glaucoma test and the lady was very nice and very professional and then got two pairs of glasses and service was perfect, sales team and eye test operative where all great thank you ????????
5 months ago
Brent Utley
Excellent service and great frames thank you
2 months ago
Kerri Egan
Great place & great service!
1 month ago
Bea Pol
Clean place. Nice staff. Good service.
7 months ago
Joc Bay
Great service with friendly and helpful staff. The saying is definitely true 'Should've gone to specsavers.'
7 months ago
Heather Waters
Chaotic trying to get served, as busy as pre covid, packed in fact.
5 months ago
Kathy D
In an emergency, squeezed eye test in for me despite being fully booked and turned around glasses within the hour.
8 months ago
varinder garg
I had a wonderful experience!! The staff is very welcoming, kind and experienced. A member from the staff helped me to choose the most favourable and suitable glasses. I received my glasses right away and I love them!!! Definitely going back!!!!
4 months ago
Miguel Vargas
Appalling Customers service. The impression is, they are always in a hurry and doing to You a favour. No recommend
9 months ago
Nicole Senecal
Thanks for fixing my glasses, no fuss, no questions and straight on it (so much better my experiences at Vision Express haha). Appropriate health and safety measures have been placed although if more than 1 customer enters, not really enough space to socially distance behind those chairs
2 days ago
gary planet
We have 2020 and they don’t share prescription details between local shops. So “the old customer” has no value. The lady said to go to the other one ????
Some big marketing fish needs to be fired.
9 months ago
Philip Tate
Very, very slow service. On one occasion, the staff member seemed more annoyed that I was delaying her lunch than the fact that I had been standing there, like a pillar, for almost 40 minutes
8 months ago
Matteo Brucato
Only the optometrist was very helpful and kind.
8 months ago
Robyn Bel
I bought a pair of glasses to use only a year to break down, quality has a problem very much, and go to the shop repair assistant to suggest me to buy a new pair, difficult way wants to buy a pair of new myopia glasses every year? Unbelievable
1 month ago
Cheryl Homersham
Very kind and helpful staff!
7 months ago
Sandy D
I was waiting half an hour for my appointment whilst other people were seen who arrived later than me and not a single person came to me to explain why i wasn't going in and when i said i was leaving they didn't even apologize. Very rude. Not going back again
1 month ago
Razer Ramon
Excellent service, went there for contact lenses trial and was offered a complimentary hearing test. Also, I purchased a pair of very nice glasses and they were ready after not even 2 hours! Impressive
7 hours ago
Jake Robinson
Very Helpful staff, I would 100% recommend this branch, the young gentleman with the glasses, was very professional and friendly.
2 months ago
Ruben Pina
After having Specsavers as my optometrist for many years in Australia I thought they would be the same in the UK. Unfortunately not!
Firstly, when booking the eye test there was no information about cost which made me assume they gave free eye tests (as they do in Australia). However after I had sat down to start the test she told me it will cost £22...
When I first arrived I was asked to start looking at frames and choose one I would want... I had not even had the eye test to see if I needed glasses... This makes me think they fake the results of the test to make people buy glasses.
Secondly, the eye test was poorer than that in Australia. She only took photos not the air puff test. Again, paying £22 for a test that was not even completed properly... Upsetting.
Thirdly, the actual optometrist did not want to listen to what I had to say, I was trying to tell her my previous issues with my eyes and how I feel they are getting worse. She did not want to hear it...
I was told I needed glasses however after having the experience I did here I will definitely be going somewhere else for a second opinion and if I do need glasses I will be ordering them online!
Would definitely not recommend anyone to come here! There are many other opticians in Wimbledon that have better service, better tests and better prices.
4 months ago
brava ALEX
Good service, nice and clean.
9 months ago
Mary Mathis
The optician was excellent and thorough. But not great selection of glasses.
6 months ago
Hab L
Wrong prescription. Terrible service. We as told to pay for a retest.
8 months ago
Pancho Pistolas
Great service - Lovely staff and I received my glasses before the expected date. They didn't flinch at the idea of reglazing my own frames and did a brilliant job. Thank you!
7 hours ago
Ed Hyde
The staff were absolutely lovely. I was torn between three glasses and several members of staff came to help me and when asked have honest opinions and then helped me decide which deal would be the best. The person who did my exam was also really informative and extremely friendly and smiley. Overall a lovely experience and such great price!!!
3 months ago
vladimir nazarov
Option really friendly and when choosing New glasses a very polite and friendly man help me to choose them I really like spec savers at Wimbledon
2 months ago
Aaron Tanner
Went for an eye test. Super professional staff, friendly. Best I've been to. AND it was very busy but staff went out of their way to ensure everyone was seen to. Will be going back.
2 hours ago
Justin Beall
Exceptional customer care! I would be recommending this branch to all friends and family
2 months ago
Raj Saini
Great environment to choose trendy glasses and good prices with amazing offers too. Contact lens service second to none. Brilliant.
8 months ago
Kaushik Neru
Just absolutely awful experience. Wait times is long and the Front Of House does not feel professional. Doesn’t give confidence to the consumer about their service.
6 months ago
barry collins
Very friendly and attentive, but tried to push sales too much
1 month ago
willy sosa
Have been using this opticians for many years and have always had good service- recommend !
2 months ago
Carl Smith
Arrived 5 mins before apt so 'on time'. Was literally told to 'hurry up we have other customers' by the girl doing the initial details. Oh and if youre wearing contacts, they won't offer you a pot to put them in whilst you have the eye test free...costs £2. 'it's not free' was the snarly comment. Optometrist was professional and good but that initial terrible customer service meant I bought glasses elsewhere. I'd forgotten why I stopped coming here years ago. Avoid ...or maybe they can actually improve. 3.7 on Google says a lot about any place.
Edit: all the responses from Specsavers are 'please use this form to review' which is ridiculous as no one's going to bother. Just take their business elsewhere.
3 months ago
Nick Ramsey
I usually have check ups at the Tooting Broadway branch, but Tooting had no appointments available for my selected dates, so I settled for the Wimbledon branch and frankly regretted it!
One good thing about Wimbledon is that they appear to have plenty of appointments available, but I can see why... unfortunately, the team at Wimbledon are dreadfully disorganised...
1.) I arrived on time and was made to wait 45 mins before I was seen despite booking online and well in advanced.
2.) Specsavers Wimbledon were supposed to call the Tooting branch for my current prescription but failed to do so (even on the day of the appointment... whilst I was there) which resulted in even more time wasting...
3.) I was in and out of the waiting area no less than 5 times because notes were not being commuicated as they should have been.
4.) When I was finally seen the Optomerist was very patronising and spoke to me like I was an idiot.
After the appointment I decided to go to the Tooting Branch myself to update them with my new prescription as experience has taught me not to rely on the Wimbledon team to do this competently.
I will complete my contact lense trial with Wimbledon as I have started now and the Tooting Branch has advised me to do so, but after this I will remain with Tooting.
Unfortunately not a great experience...
3 months ago
Shawna Olson
Nice bunch of staff. Know their stuff too. Been using Specsavers for a while and always found them good. This branch is good too. I would recommend.
4 months ago
Zaro Dimitrov
My actual optician is Vision Express in Wimbledon, however I was so badly treated there when I recently had an eye emergency I tried Specsavers. They saw me quickly, were very thorough and didn't try to poach me as a permanent customer. For this reason I shall shortly be transferring my custom to this Specsavers.
4 months ago
Luke Leonard
Customer service was great if you like a robotic, conveyer belt experience - I don't care for it. I prefer a personalised service especially as how glasses are an individual specific need.
A month later and 3 subsequent visits and my glasses are still not sitting correctly.
My prescription hasn't changed dramatically in the last 4 years yet my new glasses are not as effective as my old ones. I'm baffled.
I paid for all the add ons to reduce squinting and headaches yet I'm not benefitting from these yet. I can't help but wonder whether these were actually added.
I would not go there again nor would I recommend them.
3 months ago
Joseph Ciborowski
Staff are very helpful and explain everything that going to happen for your appointment la very good at helping you pick up glasses I do think they need to have more selection of glasses though.
4 months ago
Chris C
You know that experience when yo u listen to beautiful symphony. Yes that was the experience I felt, smooth, courteous and well dressed staff. Felt first class
7 months ago
Jonathan Atkin
Very friendly and qualified staff willing to help.
1 month ago
Jimmie Porter
Customer service is excellent. I went to pick up spectacles for someone and their service blew me away.
2 months ago
Scotty Adams
Worst customer service ever in this shop. I’ve bought several pair of glasses in other Specsavers. I came back to this shop as I wanted to buy a set of daily contact lenses and asked for trials before with a prescription done by them (same shop) only 1 year ago and 2 years valid according to their recall period, ended up being asked to pay further 20£ for another eye test. Another customer lost. Don’t go there.
5 months ago
Abay Arystangaliyev
Nice professional
10 months ago
