Evans Cycles
Bicycle store Evans Cycles, 62 Mortimer St, London W1W 7RR, United Kingdom:
220 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: 62 Mortimer St, London W1W 7RR, United Kingdom
Website: evanscycles.com
Phone number: +44 343 909 2124
GPS coordinates
Latitude: 51.5177423Longitude: -0.1412893
Location on the map
Get directions
reviews
Marvin Taylor
I normally get good service from Evans,. However, today I needed a bike repair, I called several times to a couple of their stores and none of them picked up the phone. So I took a cab to bring the bike to one of them, upon arrival they told me they are understaffed and not taking any repair works. I asked if any of the other stores could take it and they said they couldn't tell because they are not answering phones in the other stores either! So now I am down £50 in cabs and no fix for the bike. It should be pretty elemental to put something on the website to let customers know not to take repairs to them or, better yet, for them to pick up the phone and answer basic questions such as 'are you taking in repair works?' Not happy at all.
1 month ago
Susan Agar
Fantastic bike shop. Really friendly and helpful mechanics and staff. I got honest help and didn't feel like I was being up-sold at all. Highly recommended !!
Looking at other reviews it seems their phone system is awful - but if your looking to just walk in for some advice/a quick fix they are the place to to go.
2 months ago
ayham nasser
I went in to get my gears indexed and Matt and Tim were fantastic and helped get my gears working again. My derailleur was bent and they straightened it for me. Fast , friendly and professional service. Would use them again.
3 months ago
Tarsha White
A (not so) funny thing happened on the way to work. My pedal fell off as I was cycling. I was near the shop so I asked the workshop if they could help me. They found the right bolt (even though my bike is v old) and fitted the pedal back on securely within minutes of me arriving... and they refused to take a penny from me. I got to work on time! Very kind and great service.
9 months ago
Kevin Lentz
Amazing place with very helpful staff! I had bought mudguards from them the other day and tried installing them myself but i had trouble with some of the screws, and one of the staff members Daniel was so helpful and adjusted them for free! Fantastic service. Its a pleasure for me to come here with my bike issues and I always leave very satisfied.
5 months ago
greysy tejeda
I dropped off my bike here and they said they would give me a call. Have heard nothing and they don't answer the phone however many times you call.
1 month ago
Daniel Carruthers
Alex replaced my cassette and chain in 20 minutes whilst very busy. Really good service. THANKS ALEX!!!
2 months ago
Gisel Rivera
Great service, cheap price. Tim fixed my bike in 10min and even helped carrying my bike back upstairs. They ran out of the inner tube I needed but helped me ordering one on internet and then got it send straight to the shop
4 months ago
Daniel Subervi
Sadly this place seems to lack any kind of direction. Was told to expect a phone call to confirm my bike was ready for collection after a servicing (so I wouldn’t have to traipse all the way to central london for it not to be ready). No phone call received. No email received. I know businesses have become fond of blaming covid 19 for any personal failings, but this rather takes the piss I would say. Don’t hold out much hope for Evans if this is the chosen direction. Shame.
2 months ago
Paul Kandel
Really lovely staff - I turned up just before closing time but they were welcoming and stayed to sort out my bike straight away so I could get home. Thank you +++
2 months ago
Thomas Brake
Had a couple of issues with my new bike. Got is solved on the spot. Very good service staff.
3 months ago
Josh Cicchino
Large store with lots of options and some very good sales. No one was interested in helping me out despite the store being empty. Also never answers phone calls no matter how many times you call.
5 months ago
Raymond Franklin
Went in today to get some advice on getting a new bike, Tibor was very knowledgeable and didn't mind all with all the questions I had asked and bikes I wanted to try. Thanks aga Tibor! You've been fantastic!
2 months ago
Courtney Cooper
This is for Martino the bike technician. He couldn't have been more friendly and helpful. His technical knowledge and candour was refeshing!
6 months ago
Nosson Weissman
Sense of community and lightening-quick servicing. Who would have thought this possible in central London? Well done, I'll use them and nobody else.
10 months ago
joujou beanz
Thank you, Evans! Finally, I have my bike! Super helpful and friendly staff!
2 months ago
Alicia Sieggreen
This place is well run and the staff are very helpful. Shout out to Tim! Helped me replace my BB with short notice. Good man!
6 months ago
Ekaterina Androsova
Great Service by the team! Tim is a Awesome technician too, very knowledgeable! Keep up the great work
5 months ago
Naftali Kark
My son and I popped into Evans to have his new bike serviced, taking advantage of the free service within 6 weeks of purchase, although our visit was 6 months after purchase because of lockdown. Service was excellent with some professional advice. We wanted to raise the handle bar (kids soon grow) however we needed an extension part to do so. The assistant found the product online and we purchased it there and then. Took the bike back the following week to have it fitted which they did free of charge. My son and I are definitely impressed with the excellent service we received from Evens Cycles. Thanks.
2 months ago
Robbin Norton
We have been there twice and both times they were very kind and resolutive. Well done guys. Recommended
7 months ago
Crystal Magic
Thank you Dani for your help in sorting out my exposure light.
4 months ago
Rauaf Khan
Terrible service, was patronised by the male server. Very rude!
1 month ago
Kevin Moody
Nice selection of bikes and accessories. Smallish store but the staff know their information about bikes and they also carry out workshop repairs / alterations.
4 months ago
Jooho Kim
Alas, staff are helpful when you are actually in the store (albeit, they don't answer the phone - nor do they reply to any emails). Their IT system is useless. Incapable of returning an item and issuing the refund. Looked on Evans Cycle website and there is no helpline number to call. Evans Cycle is very difficult to contact. It is like talking to the wall most of the time. Better to go to other smaller independent bike shops.
6 months ago
Sean Maguire
Hi
I was in London and got stuck with a flat tyre over the new year.
I got it fixed on n the 2nd, bought a new tube and all only to find it flat the next day.
When I went back on the 3rd, they replaced it with another new tube, and reinforced it with the old tube and didn't charge me a penny for the second time! ! !
All done within minutes with no prior appointment....
Now that what I call 5 star service!!!!!! ##
5 months ago
Redanna Blevins
The team here were really helpful in replacing a damaged part - they were able to get it sorted in 10 minutes without any faffing about at all. Thanks!
3 months ago
Robert Kilanga
As I was cycling home earlier today, my bike chain kept falling off. Popped in and Dan helped to readjust my rear derailleur to get things back in order so that I could make it home. Really appreciate it and delighted with the customer service ????
8 months ago
Tiffany Elam
Rocked-up at 17:50 and got a tube replacement while I waited... Tim, you’re an ace in my book, will be back for a service in a few days but will give you more than ten minutes to do it next time! Thanks again... PC
9 months ago
Colin Bowers
Tibor and Gabor has helped me within 2 days with my ride to work voucher that I've been trying to get sorted over 2.5 weeks. Thanks a lot guys
5 months ago
Otavio Fonseca
A huge thank you to Dan. I dropped in hoping to get some help with the chain I had got hopelessly stuck in the crankset. He promptly came to help and kept trying (needed lots of brute force and some clever thinking) until the problem was solved. Was impressed by his good nature throughout, not least because this was on a busy afternoon and I could see he had lots of work on his plate. A real credit to the Cycle Evans! Thanks again.
3 weeks ago
MANISH TIWARI
The friendliest bike shop in the area, so much better than velorution down the road.
Martino was particularly very helpful in fixing my son’s brakes for free when he locked them.
7 months ago
David Rubright
The staff here are chilled and ready to help. Location is very good near Oxford circus and if you want an electric bike then this is the place.
6 months ago
Cara Pearlman
Do you ever answer the phone? I'm up to 19 attempts in the space of 3 hours. I get that sometimes you'll be out on the shop floor so can't answer, but give me a break. Have had this same issue with the clapham branch numerous times as well & I see this is mirrored across reviews for your other branches. You clearly are not reading your TrustPilot reviews because just answering the phone more often would already improve them.
4 months ago
sharmila gunaraj
Had my brake pads changed there recently. When I collected the bike none of the wheels were spinning as the pads were touching it. They said that there is nothing else they can do and I need to change all braking system. As I eventually got home it took me 30 minutes and some sandpaper to make it good.
Definitely never coming back
2 months ago
Mike Balbo
STAY WELL CLEAR.. I am not joking when I say that I have never experienced worse customer service anywhere in my entire life. My bike required replacement brake handles. I took it in in the 18th of August. I was informed that the order would be placed and that it would take 2-3 days. 1 week later I was still waiting. The phone system was down so I could not phone them. There was no obvious email address either so I went into the shop. I was informed that the order would take longer. Upon asking how long they could not tell me. I decided to leave it a little longer and see how it went. One week later nothing. Again I went back in person. I enquired why no one had called or emailed me with an update. I received a load of excuses but nothing like an apology. I left it further as the bike was not safe to ride. I then had a holiday booked so left the bike for a further week. Again no one tried to call or email to confirm the status of the order. Just left in limbo. Upon returning from holiday I had enough so ordered the parts on Amazon. They arrived the next day (yesterday) and today I took the parts in for fitting. Again I enquired why no attempt to contact me had been made. No apology just some pathetic excuses about systems. (Like a system prevents you picking up the phone for a bike you have had sitting in your workshop for nearly 3 weeks!)... once the parts I provided were with them they did fit fairly quickly however they have charged me for a new back break pad which quite simply has not been changed- feels exactly the same as before - worn! I will now have to return for a refund !
I am told that some issues are due to the recent take over by Soorts Direct. But as above some of this was just basic keeping me informed - or rather lack of it!
IF YOU HAVE A REPAIR ISSUE AT THE MOMENT STAY AWAY. They don’t care enough to pick up the phone or send you an update email. Go elsewhere.
10 months ago
Yasin Kaya
This Evans cycle branch is awesome & staff is so helpful especially Tim. Repaired at short notice. Thanks & I will go nowhere else in the future.
5 months ago
Shneki Minsky
I had the best service ever from DAN at Evans and think this is the bike repair shop that I have been dreaming of. I came out of John Lewis to a flat tyre at 5.20 yesterday, a Saturday afternoon. I googled nearby bike shops and found Evans ready and willing to help. Dan carefully fitted a new tube and gave the bike a once over, all by 6.00. Amazing service, shop and atmosphere. Bike lovers without being posh/trendy ! and great value. I will send all my family and friends there.
11 months ago
Pat Coleman
Amazing assistance and service from Dan! Wanted to go tubeless for a long time now and Dan managed to handle everything within a short timeframe on a busy Sunday. Attention to detail is top-notch as far as my experience goes so definitely going back for my servicing needs. Cheers to the Evans team.
4 months ago
Jungyoon Moon
Great guys in the workshop, did a great job at short notice repairing a puncture and fixing up my bike!
10 months ago
Ron wedge
Superb service, my bike needed servicing and they did a great job. In total, I dealt with three staff members and the service was fantastic. I will be coming back in a few months to purchase a new bike and I couldn't speak more highly in regards to my experience, highly recommended.
11 months ago
Kenneth Leonard
Massive shout out to Haja and her team! They have been super helpful. Although I've had too many problems to count on my cube bike which I'm not happy with they have been great and always willing to take a look at my issues. Thanks guys! I've visited all the majot stores and tbh there rude and I feel rushed but here the guys are super friendly and that makes a massive difference. 5* service!
8 months ago
Jack Royland
Checked the opening times on Google Maps and then travelled in to the store today but was disappointed to find it closed for the day with a paper sign on the door. While I was standing there for 30 seconds, someone else walked up with a bike, stared at the sign, looked annoyed and walked away. I'm sure many others over the course of the day too.
I'm sure there was a legitimate reason for the closure (hopefully staff haven't been hit with COVID) and I understand that these things happen, but it would have saved me (and probably a lot of other people) a lot of time if any person from the store had taken 30 seconds to mark the store as closed on Google Maps at the beginning of the day. It's so easy to do..
8 months ago
Eric Mrazik
Rang in advance to check had parts required and told to drop bike in and they would hold it while sourcing. On arrival told in fact could not source required left crank. Total waste of my time putting unrideable bike on train to get there then having to take taxi home as can't put bike on train to come home after 4. I'd like to be reimbursed my opportunity cost and cost of taxi fare. Any chance? Spoke with Matt, Mortimer Street. Extremely unhappy with that experience, especially as it's an Evans own brand bike.
9 months ago
Jean Caceros
Fantastic service all around. Very nice staff every time I’m there, and they are doing their best to accommodate every demand this busy time for them. Currently you may have to queue outside, but that’s understandable. I’ve gotten many bike parts from here and all are top notch with good quality (better than you can buy of amazon) with amazing price.
1 week ago
Morte Blackwood
It's one of the best bike shop I've been, the problem is both time I went there I have been barely acknowledged by the people who work there. My colleagues from work feel the same, all the time five or more people beyond the counter and nobody even raise their head. Don't get me wrong, they are great in their job and polite...when you manage to get their attention.
10 months ago
lulu lemonade
I was stunned at the unreal service I received at Evans today (November 8).
Disaster struck as I was cycling in Central and got a savage flat tyre.
I was in a panic as what to do due to Lockdown 2.0.
I rang them and they explained that they would be able to help.
Once I got there with the parts I needed, I was greeted by a lovely employee in the workshop who literally could not have been any nicer.
Sorted my bike out in half an hour and I was back on the open road.
Peace of mind secured due to the great service of all the staff I met at Evans, would definitely recommend.
8 months ago
James Juergens
Just collected my Specialized Rockhopper after the gold service. Impeccable service. The bike is just like new! Everything fixed and working! Great service
9 months ago
Donna Leonard
Dan was on the main reception when I walked in. He was already on his way out for a break. He asked if I wanted some help, so he then took the next ten mins to give the bike the once over.
Thanks Dan, great customer service and focused on a newbie to cycling again after 28 years away, did not make me feel a child. Need more like Dan in this world. I'll definitely be back for my regular bike service and repairs.
8 months ago
Adrian Moeller
Brilliant service from Dan!
What a star.
So helpful.
I turned up with a broken pedal, they didn't have the exact part for me to buy but he found an old spare and fitted it straight away for free!
Could not have been more helpful.
So grateful.
4 months ago
John Kushnier
Dan was the most helpful staff I have ever come across. TBH, I had a REALLY bad experience with my first visit, but today as I was ready to collect my new bike, Dan just saved the day as he got me 'newbie' everything I needed with amazing efficiency and he clearly has a passion for bikes. Wonderful customer service from him. Quick tip: if you want someone who's patient and willing to explain even the most basic things, ask for Dan. He's the one to go to.
1 month ago
