Halfords Autocentre Shoreham
Car inspection station Halfords Autocentre Shoreham, Brighton Rd, Shoreham-by-Sea BN43 6RJ, United Kingdom:
218 reviews
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Address: Brighton Rd, Shoreham-by-Sea BN43 6RJ, United Kingdom
Website: halfords.com
Phone number: +44 1273 464165
GPS coordinates
Latitude: 50.8332240Longitude: -0.2637680
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reviews
Jen Lipson
Jason -the manager was friendly professional , informed and informing. He gave a clear explanation of the likely issues relating to my vehicle and explained the cost options to resolve likely problems. He was able to obtain spare parts on the same day (a Sunday) saving me time and trouble in returning at a later date.
4 weeks ago
Kevin Curtis
Excellent customer service, kept well informed of progress on my vehicle.
2 months ago
Corvus Corax
I booked my car in for the MOT at Halfords Shoreham and despite being on lockdown i felt very safe. The staff are very friendly, helpful and keep you informed. I cannot fault the service given in any way. Also the price for an MOT is good.
1 month ago
Sherif Hassabo
Booked in for my M.O.T and the service was great, I needed my car back that evening and even though they closed at 6 mine was one of the last mots they waited for me to go back down and collect it. They were super helpful , cheerful and would definitely recommend
1 month ago
Jason Pollard
Communicative and helpful. They genuinely wanted to help resolve an issue we had and they did get it sorted. Thanks so much
1 month ago
Kari Acker
Very good and helpful staff. job was completed in very quick time. The overall service was excellent.
1 month ago
Tyla Eastwood
MOT and service. Advised tyres and windscreen wipers needed changing. Kept advised throughout. Have used Halfords in Shoreham for the past 4 years and and have always received exceptional service
1 month ago
Nick Calder
Excellent friendly service, nothing too much trouble for Jason or Steve, thanks guys, J
1 month ago
Marjorie Latham
They were amazing, kept me informed on how my car was doing,, the gentleman that called me was amazing, highly recommended
1 month ago
Tina Kingston
Visited this store in Shoreham due to the recently closed Worthing branch and found it to be busy, pretty unhelpful staff, and a somewhat chaotic bicycle department which was overwhelmed with people and staff which were easily distracted by other people (customers and staff). Not a pleasant experience at all, and works actively go out of my way to visit this store again unless a strong reason compelled me to.
Disappointing, especially as the Worthing branch was far better.
1 month ago
Advancement Chair
I did leave feedback yesterday i don't know where it was posted! But i couldn't have been happier, everybody was very polite particularly reception..work carried out was 1st class..they did a complete coolant change.many thanks paul k..
2 months ago
John Flynn
I arranged for an interim service and MOT with Halfords at Shoreham which was completed professionally and efficiently . Customer service was thorough informing me of prices and options for advisory issues and communication was good . The staff were obliging and helpful .
2 months ago
ESTRIANA SAUNDERS
Service was great, professionally and I was treated as a valued customer.
2 months ago
Scott McClure
Very happy with the work, price and explanation of the problem and possible solutions. Not greedy for the work as advised no work needed. Patient with all my questions. Very welcoming. Steve is a good manager.
6 months ago
Gil Allouche
Jason and Steve at the front desk are friendly and happy to help. Pricing is reasonable and quality of work has always been excellent! Highly recommended ????????
6 months ago
Vadym Fiialo
Total con artists. One time I went in there my power steering wasn't working, a mechanic told me to go on a long drive to power up the battery which still had a lot of juice, and when I spoke to the manager at the desk they told me I needed a new battery £100 plus!! Another time I had an issue with my wipers, and they said I needed a new part for £125 - I got a second opinion from another garage who fixed it, a fuse, for FREE. Avoid, go local.
3 months ago
Dennis Ginn
The staff in the store appear more friendly than those in the garage workshop.
3 months ago
Beth Walsh
Man filling shelves very helpfull but checkout people rubish didn't no how to operate till
1 month ago
Gregg Kennard
Really helpful and friendly whilst practicing Covid protocols to the letter
1 month ago
Arthur Davis
Great service, reasonable prices
1 month ago
Rick Crayne
Great service! Prompt, quick, honest and friendly
2 months ago
Alex Nash
A fantastic service from Jason and his team, as always. The teams at Shoreham have always been really helpful, I've used them for about 10 years now and are always happy to provide additional advice as well as the services they provide. The previous managers have been excellent and Jason, who has been there for a few years now, continues that level of service. I can totally recommend using Halfords Auto centre if you live in the Shoreham area.
Thanks again Jason for your ongoing service.
Andrew - Hove
11 months ago
matthew howell
I don't know where to begin with this review. My mother in law has been using Halfords service in Shoreham by Sea for many years. She took her car in recently for a MOT test. Jason from the service desk called her to say that her vehicle had failed the test due to rubber gaiter being split on a track rod end. He also advised that the 2nd track rod end rubber gaiter was perished and that it needs to be removed to replace the one that had failed. She agreed to have the work done at a cost of £188. They called her back 30 minutes later to say that the brake pads were very low and the discs were heavily corroded. These were not even mentioned on the MOT advisory sheet. They wanted to charge her a additional £240 to replace the pads and discs. She agreed to have the work done as Jason said that they would not let her take the vehicle away until the brakes were replaced as dangerous to drive. She then called me to explain what the repair costs were going to be and how they would not let her take the vehicle away. I called them and spoke to Jason on the service reception and asked him about the repairs. He said the same thing to me about having to remove the 2nd track rod end to gain access to the one that had failed the test at which point I mentioned to him that I was a mot tester and vehicle technician for 20 years and what he was telling me was actually incorrect. He then changed the way he was speaking to me as clearly he knew what I was talking about. I then asked him about the brakes and he informed me that he thought they had already been removed from the vehicle and were awaiting the new parts. I asked him to go and check if they were definitely removed to which he said yes and that he told the technician carrying out the repair to fit the old ones back on as I was going to replace the pads and discs myself for a cost of £64 and not the £240 they were going to charge her. I asked him why he said to my mother in law that she could not drive the vehicle away until all of the repairs were done and he said that he didn't say that. This is not something my mother in law would make up. She collected the vehicle and drove it straight to me for the brake repair. As soon as I removed the wheel I could clearly see that the brakes had NOT been removed and refitted as Jason said. There was rust on the the disc retaining screw and a build up of brake dust on the caliper sliders. I'm unsure as to why Jason would lie to a valued customer saying that parts had been removed from the vehicle when clearly they had not. I've told her to take her vehicle elsewhere now for the MOT test as clearly Halfords are a company not to be trusted.
4 months ago
jim deck
Super helpful assistant manager, always friendly and always try to accommodate last minute work. Highly recommended.
4 months ago
REESE BAKER
Fixed puncture for 25 pounds. Other garage only offered new tire. When I need new tires I will be going to Halfords.
4 months ago
Linda Rocca
Couldn't help me as they said my car needed someone with a certain skill set and they didn't have the tools (supposed to be a car motor garage) twice my car has been there and twice it's me to call them to see what has happened to my car they should have the decency to let me know not the other way around the 1st time I took it down on the Mon and it wasn't looked at until the weds afternoon n not ready until the Thurs and that was only because I stressed the urgency for the vehicle for a hosp appointment up London on the Fri , they dnt let u know what is happening or even when they will do it by offering a timeframe they expect you to call them and find out but don't be surprised if your vehicle doesn't get done when you would it expect it to be will NOT BE TAKING my vehicle there again nor any of my children who have cars will be taking it there will go to Brighton if ever need be
6 months ago
ben feldman
Great service for an emergency car issue. Helpful anf friendly. Stephen kept me informed and was really nice. Thanks guys!
6 months ago
Marc El
Needed a none standard new car battery for my Audi Avant 3.0 TDI. The team found a suitable replacement immediately and installed it within 30 mins, good job!
5 months ago
Jeff Mote
Fitted me some tyres, no fuss, no troubles, no worries
2 months ago
Timothy Carr
Friendly staff, good bicycle department.
1 month ago
Mike Swinson
An MOT performed on time with a good result.
4 weeks ago
Otavio Fonseca
Booked in and pre-paid online for full service and MOT. Round trip 40 miles and £15 diesel (big truck). Told me they were too busy to do it, (complete shambles in there, other customers moaning) No warning, no email, no phone call. Left my keys on unattended desk. So I asked for my money back. Customer services were great though and Horsham Halfords was a completely different experience. Go to Horsham and give Shoreham a huge swerve.
5 months ago
Omar Rostayee
Another mot and service and help when my battery was flat! Great service from Halfords and good value too.
3 months ago
harrisdwjr
Great to see old fashion, high quality, service!! Very impressed.
5 months ago
Evgeniy Sidorov
The Customer service by Jason at the desk was as friendly and welcoming as always. I trust the advice he offers and he is always very knowledgeable. The team seem efficient and my car was ready withing the specified time. Another great job by the whole Halfords team.
11 months ago
Martin Thomas
I had a sudden demise of my battery and phoned Halfords in Shoreham to see if they could help. They offered me a slot for 30 minutes later. The staff at reception were incredibly friendly and helpful. Good social distancing in place too
8 months ago
Jamal Othman
Reception desk was professional, friendly and helpful. So were the workshop guys who responded fast and did a good job.
7 months ago
B Cat
Have been using the Shoreham Autocentre for years now. Always receive a great service at good value for money. Easy to book online and to get to with plenty of customer parking.
9 months ago
Noah Huggins
Took my vehicle for major service and MOT. Halfords Auto centre Shoreham highlighted an issue and told me it would be £370 to repair. Part of this quote was £115 for 1 particular OME part which sounded like a lot and I needed 2.
I called the VW dealer and the same part was £29 for the genuine VW one!
Had my vehicle fixed at the VW dealer instead for £170 in total, saved £200 from the Halfords quote.
They either a rip off or don’t know what they doing, Won’t be going back there !
8 months ago
Aidan
Helpful staff, quick turn around
3 months ago
Linda Fritz
Polite, friendly, competent, and good covid measures in-place.
6 months ago
Robin Gee
One of the few places that were able to assist me with a refill of the air con gas in my car (it takes the newer 'Environmentally friendly gas which tends to be very expensive and lot of places don't stock it because of the cost). They booked me straight in for the next day at a time of my preference and completed the refill/service in 3hrs as promised at a very reasonable cost. Staff very polite and helpful, would recommend.
11 months ago
Kahoney Anderson
Can' fault this garage at all. Recently switched to halfords because I can get vouchers through work, and I have not been disappointed. I have now had a service, MOT, had all new brakes and new tyres fitted at this halfords autocentre. Every time it has been done efficiently, quickly and with great customer service. I would recommend it to anyone that needs work done. Easy online booking system!
5 months ago
R Tao
Took car for an MOT it failed on a tyre that I knew it would, Manager got the hump that I didn't wait around for his overpriced quotes for a tyre and £25 for 1 advised wiper blade, so wrote on the invoice that I was rude and aggressive and left without paying, I had payed already online and didn't even speak to him , I just said can I have my keys and he said its failed , I said I know and I left ! I got the same tyre for £110 cheaper than they sell it for elsewhere and head office refunded me the MOT cost and offered me a re test at another store for free plus gave me £50 goodwill towards the cost of the tyre for his unprofessional conduct !! I took the £50 and used it to get the test booked in at a different garage! Have always used Halfords but will never again and advise no one does !! He had also allowed another customer in the small reception who was not wearing a face covering !!
6 months ago
Nancy Gutierrez
Efficient, friendly , with excellent service fitting wind screen wipers ...
5 months ago
Valentin R
I have always found the staff and service friendly, efficient and trustworthy. There are some specialist items that they don't deal with but for the vast majority of car service requirements, they're very good. Charges are comparable with similar garages elsewhere.
11 months ago
Justin Childress
The staff here are always helpful and friendly. If you're female they never talk down to you. Up front and transparent.
9 months ago
Katie Doucet
I've my brakes checked and adjusted there . Steven is very helpful and professional. Highly recommended ????
9 months ago
Scott Early
Very good service, especially from the guys on the front desk,always take my car there and there very honest ????
11 months ago
jessika lashbrook
Halfords changed oil filter at short notice meaning my car was back on the road quickly which is important for a keyworker like myself.
Professional customer interface and good COVID protocol in the reception area.
8 months ago
