SumUp Payments Limited
Financial institution SumUp Payments Limited, 34 Great Marlborough St, Carnaby, London W1F 7JB, United Kingdom:
61 review
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Address: 34 Great Marlborough St, Carnaby, London W1F 7JB, United Kingdom
Website: sumup.co.uk
Phone number: +44 20 3510 0160
GPS coordinates
Latitude: 51.5138655Longitude: -0.1392608
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reviews
annamalai yaar
Happy customer, nice and easy.
Works out really good at my barbershop.
Recommended
3 weeks ago
Jennifer Taylor
I have been using sum up for my new business -Head Case Curios for just over a year now. So easy to use..good prices and fast, safe banking.
I once needed tech support, and over the phone was talked through what I needed to do , and within a few minutes the problem was resolved.
Looking forward to seeing and using the latest unit they have just released.
100% recommended for any start up or small independent trader.
4 months ago
Mohammed Iqbal
A TERRIBLE AND VERY BAD EXPERIENCE
I am the owner of two businesses (travel agency and tour operator) and last year I bought two Sumup readers in promotion. Sumup suspended both accounts for both businesses although I had not yet started using these in my businesses which are fully online. Do not use this service provider, it lacks professionalism and competence
1 month ago
poojitha vasireddi
dreadful service.
do not recommend and willing to leave one star reviews wherever i can.
set up their service few weeks ago: everyone is nice and pleasant - very helpful. till the first transaction made..... endless questions about this and that including invoices with customers info on it. emails replies are over 2 days.. long story short - my account was deleted by them, all transactions on hold. had to contact all clients to ask to pay it directly into a bank account - few are now refusing to do so, as havent got a refund yet. Absolute nightmare and massive embarrassing in front of the clients.
never again.
3 months ago
Rafael Guevara
Waste of time. Do not waste your time. They have no clue what they are doing. I repeat, do no waste your time with Sum Up. Go elsewhere.
4 months ago
Laure Debure
SCAM COMPANY!!!
You will find it out as soon as you have to contact them: NOTHING IS WORKING!!!
No replies, no solutions!!!
Refer a Friend deal? :D It's also a SCAM!!!
As soon as you try to apply it, it turns out: they can suspend the deal ANYTIME THEY WANT!!! :D
Oh, it's still shows it's active on the site?!?! No worries: after you file a complaint they remove it the next day from the official sites as it was never there!!!
If this is a trustworthy company that you'd like to handle your money: the answer is a big NOOOOOOOOOOOOOOOO!!!
Honestly someone should sue them finally!!!
11 months ago
Kelsey Spearman
Ordered a card reader on Sept 21st 2020, my order is still stuck on 'payment received' with no answers as to why. Truly awful customer services. Online chat bot is repetitive with no actual answers and seemingly no way to be transferred to a human. Phone just rings and rings with no answer. Emails are also unanswered. Shocking.
7 months ago
MYRNA LEECH
When it works it’s good but they suffer from server issues every week this last months and losing transactions during this difficult time so reliability has to be questions. I’m having to get a Izettle as a back up and I recommend this if using SumUp when their servers go down one is not left dead in the water
10 months ago
Rose Schwartz
Card reader didnt work, customer service was a disaster. When someone eventually got back to me all they did was to offer a new reader when I wanted to return the whole rubbish machine.
Stay away and do not use sumup
10 months ago
Sam Schneider
Terrible moneytransfer policy: Our bank account (in Switzerland) was charged on Thurday, but payment to the dealer in Italy was withheld by Sumup based on fishy reasons (they had our money!!!) for several business days. Clear message to all dealers: KEEP AWAY FROM SUMUP!
10 months ago
Shelli Johnson
Someone stole my card and I saw a sum up taking £110 from my bank account
6 months ago
Jordan Creed
Rubbish machine , keep stop working, no durability at all a little tap and it's done
4 months ago
Sherryann Hutchinson
Last week I saw two features have been expanded. Distance payment and invoices. I think the power of innovation is good.
3 months ago
subto popFREAK
Had my account as a sole merchant processing personal transactions for around 6 months but until recently started to actually use my card reader. Still awaiting customer support to change my address details after 2 weeks of emailing. So far I've done around £15 worth of transactions and have been paid within 2 days into my bank! Love how quick and easy it is to use the app and i'm thrilled that this type of technology is becoming more accessible for everyday people to use.
1 month ago
Bobby Gallo
This company has very poor customer service and are not able to explain where my money is or how long it will take for me to get it. I keep getting told that the security team have it and that they are reviewing it, this has been for the last 2 weeks, unfortunately I have had to ask for the £430 payment to be sent back to the purchaser so that we can pay it another way instead. I will not be recommending this product to other business friends of mine.
1 month ago
Alex Yeoh
SumUp has to date proved excellent on payments.
Only real issue I have found is the time it takes for card unit to activate to take card if in sleep mode. Improves if plugged into power all the time.
Could also do with a flat fee rate rather than percentage for Debit Cards in line with major providers
E-mail responses can be a little slow but generally good within 24 hours.
Asks for same / duplicate items for change of business/personal address.
4 months ago
Robert Oleksy
I use Sum-up for my small Acupuncture Practice and it works really well. Payments are processed roughly 2 days after transaction. Customer services deal with queries quickly and efficiently. The only reason this is not a 5 star is it would be nice to have an option of sending payments through same day instead of having to wait 2-3 days.
3 months ago
Alex Castro
I love my Sum-up, it is so simple and quick to use, and I don't mind the small fee charged for the convenience that it gives me. The first one I had broke so I emailed them. Within three days I had a new one, free of charge, and they even paid for me to return the broken one! Amazing service!! What more could you ask for? Thank you, Sum-up for helping my business run so smoothly.
6 months ago
Seethalakshmi Perumal
Shocking company they owe me 7thousand pounds!!! I have produced all documents they have requested. I have now asked them to refund my customers and I can seek alternative payment but still nothing DO NOT USE THIS COMPANY
1 month ago
Bri Leigh
We've been very pleased with the whole SumUp experience since we joined late last year. Some of the key pluses have been: their communications are clear and relevant, the notifications and speed of payment transfers are excellent, the card reading system seems to work very well indeed, and is easy to access - and the battery of the card-reader plays a blinder in terms of lasting after initial charge-up! . Their whole ethos and philosophy is so much more engaging, down-to-earth, balanced and personal than the card-reading providers we've had dealings with before. We've contacted SumUp's central help guys by phone and email a few times (especially important for our planned business taking payments in the U.S.A. next month) and they've been bright, prompt, responsive and reassuring. In every case we've been impressed by their 'can do', 'no fuss' attitude. We hope this beautiful relationship will continue and consolidate!
2 months ago
shawanda h
Have been using SumUp for about 3 years and have been pleased with the service. The app and card reader are easy to use and when I have had a query they have responded well. Would like to have been informed about ther new rate of interest but at least it's in the right direction! Overall I'm a happy customer.
3 days ago
Al Smith
The most dreadful company you could ever deal with. Holding a large chunk of our weekly sales randomly for no apparent reason has meant we had to take out a business loan to cover costs. I STRONGLY ADVICE to read section 6.5 of the ‘terms’ and conditions...Do not trust this cowboy set up, any sane business person on this planet would be a gracious fool to leave their business funds in their hands.
4 days ago
Chris Colley
If it was possible to leave 0 stars I would have. This company is quite extraordinary, I purchased one of these machines with the idea that I may need it one day for an outdoor event. When turning on the machine it came up with a message saying that the device was blocked and that I should contact customer support. I was told that nothing could be done about the fault and that I was to purchase a new one at a discount. THE MACHINE HAD NEVER BEEN USED, IT WAS STRAIGHT OUT OF THE BOX!!!!!! Rather comical, why on earth would you re-purchase something that did not work in the first place !!!!
1 month ago
Xavier Nuez
When it works it's great but the card reader just stops working all the time. If your business relies on card sales, use a different company
EDIT - Moved to 3 stars because they were able to send replacement reader so only lost 2 days of card transactions
6 months ago
Leah Honsky
Very un organisationed Bank machine far better high recommend high bank machine not sumup peace of mind!
6 months ago
PrincessLochard
Sick of the adverts on you tube, go away. i will never buy your product, your just annoying, invest in your customer service. Wasters
2 months ago
Kasa Busby
Initially signed up to have the ability to take card payments for our UK business.
Quickly found out that UK support is non-existent, either by phone (which rings out), live chat (that gets cut short) or email (where you get short answered by a bot).
I do not like leaving poor reviews but if you want the ability to take card payments, I would genuinely advise you to look elsewhere - I am moving to Square who have UK support and are willing to help businesses.
3 months ago
Susan Noddin
Easy to set up and work most of the time. But can hold up payments for long time unexpectedly and without good enough reasons.
6 months ago
Sharon Green
Using sum up for nearly 3 years and have had no problems. My only gripe is they changed their charge from 1.95% to 1.69% and didn’t tell exsisting customers or give them the new rate. This rate was used to attract new customers. A year later after finding out, I contacted them and was allowed the new rate but not any reimbursement for the year paying a higher fee. Another case of long term customers not getting deals for loyalty.
3 months ago
Christopher Casino
Absolutely rubbish, take your money and cancel your account, making you chase numerous times to get your money back and also takes a very long time to deal with, management very poor.
1 month ago
Kass
SumUp has transformed my business! Easy to use and great customer service. I broke my device, immediately a replacement was sent. Great work guys!
6 months ago
A aw
Absolutely useless. If you’re serious about your business don’t get hooked up on cheap processing rates. There is a good reason for low rates – SUMUP customer support is below inadequate, it’s so bad that it will leave you scratching your head trying to understand how asking same question you get 3 different answers from 3 different agents. When emailed so called complaint department, I got answer from 4th person, and guess what – it was completely different from other 3… Good luck trying to run business using SUMUP, easiest option – close account and stick to something that works maybe with higher rates but adequate support.
1 month ago
Kimmie Hawkins
I've had excellent customer service. Can't fault them. Payments made on time. I had the need to contact them regarding my printer, they resolved my query within minutes. Excellent service.
4 days ago
Linda Mae
Very good most of the time, as a mobile operator I use it in different locations.... it relies on you having a good mobile phone connection.... if you are in a poor connection area, it will not work.
3 months ago
Ingrid V
Very quick and easy to use I would like a quicker pay out service not wait 3-4 days say 24 hours would be better and include weekends as well thank you
6 months ago
Rita Otupal
Simple and easy to use, good customer service and transaction fee is cheaper than other card machines. Highly recommend for small business!
8 months ago
Mou Rabee
Sumup is truly awesome. I travel the world. This is exactly what I need. My company travels with me.
3 months ago
Scott Elliott
Machine is always give you trouble while connecting through Bluetooth. It is so embarrassing when customer waiting to make payment and you are juggling and praying to machine to connect with your phone device. Have tried so many times reset on phone before it finally get connected and after one or two transaction it will start giving you same trouble again.
Called agent for help and he was telling me same things to login and logout from app, delete, install, reset device. Keeping doing this every time when customer waiting to make payment.
2 months ago
qfive
dont use them !!! , ask for documents for payments then block your account then reject your custom. all they do is make you feel like a criminal , then refund the money which is yours back to the customers. and expect me to do the hard work of getting the monies owed AGAIN !!! if i was you stay well clear !!!!
4 months ago
Heather
Okay so i’ve been using a card machine from my local bank paying rental each month after a year I changed to SumUp, No rental fee each month & they take a very small percentage on your takings. Also the money is in my account in 2/3days! Thank you SumUp.
4 months ago
Isabel Soria
Really easy to use, its great how the app documents all transctions and the ability to text or email receipts and include a description of the payment made, is brilliant.
2 months ago
Darlene Dubreuze
shocking customer service. None of them have simple customer service skill.
Paid for card reader 22nd of december still waiting for card reader.sent email several times with proof of payment but no response yet. Do not use them as i can see their real face and they are acting like fraud
No response from them till today 20/02/2019
2 months ago
Liam Fitzgerald
We have been using Sumup for more than a year for our popup store needs, trade shows and consumer fairs. I am so glad I switched from Paypal/Worldpay because the Sumup device is so seamless across Android and apple. And what I love about it is if you travel overseas, you can also take payment - you just need to let customer service know in advance and they will activate your machine. This means we do shows in the USA and are able to take payments easily. It's brilliant and I would highly recommend.
The only feedback I would give is I wish it had a daily summary of cash intake or a summary dashboard on the App. This would make checking and hitting targets much easier for my team.
2 months ago
Brian Leleux
Brilliant bit of kit I've been using last few years no problems so far after buying machine they take 2%
4 days ago
Mary Cantu
I have used this for a month now and its going very very well. People pay for what Im selling, then 2 days I get the money into my account.
4 months ago
Nychelle Shanck
They close a business account without any warning, leaving the company unable to collect money during a fundraising event.
A complaint was opened but they don't bother at all.
They are so bad that they even didn't refund the £29+vat for each terminal purchase.
Matter brought to the financial ombudsman.
Advice: STAY AWAY
6 months ago
Robert Porterfield
Use it on my vintage stall. Numbers on card reader a bit sensitive for some customers but otherwise all round great service.very happy i chose sumUp.
3 months ago
Douglas Nichols
Brilliant! So easy to use.
Sometimes paymwnts can be a bit slow into bank account but a minor detail.
4 months ago
Renia Zenna
Very fast and efficient it does the job perfectly
Very happy to have it
3 months ago
SKH
While we would not say "Avoid', we would advise caution before using SumUp.
Very poor service, thought migrating from normal terminals to SumUp would be a good way to move towards HMRC asking for electronic accounts and the paperless office. After a few weeks they decided that they would take payments but not send them out to our bank account while they wanted to review invoicing.
Having set up with them as a Ltd company, we have provided considerable business information along with directors details and a host of information to ensure we are a bone-fide company prior to taking any payments.
It is untenable to be willing to take funds, but then to hold them indefinitely with no assurance on the speed of any review or the ratio of these checks in the future.
We take our customers security seriously but their security team refuse to talk to an account holder and customer services have very little real information to deal with anything but the most mundane questions.
From a confidentiality and GDPR point, being asked for a copy of a full invoice that contains other customer details AND being asked for information on what was paid for plus a description is breaking our customers confidence. Were a business to be offering services of a personal or intimate nature such a request could be very embarrassing.
In our opinion 7 days should be allowed to provide information, this is a reasonable time period for any legitimate company to locate requested information and contact their own customer for consent to share details of the payment.
In our opinion, SumUp has someone making poor decisions, without considering the ramifications to either their customers or impact on our customers.
3 months ago
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