Zettle by PayPal
Financial institution Zettle by PayPal, 58 Victoria Embankment, Temple, London EC4Y 0DS, United Kingdom:
93 reviews
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Address: 58 Victoria Embankment, Temple, London EC4Y 0DS, United Kingdom
Website: zettle.com
Phone number: +44 20 3984 8464
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Latitude: 51.5112498Longitude: -0.1075853
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reviews
Michael Saripkin
Since I've reopened after 4 months of lockdown, this service seems to have crumbled. The handset takes forever to link with the app, I'm getting countless "technical errors". The nature of card payments means people tap and then walk away, so having a cancelled payment 30 seconds after the payment is made basically makes it unusable as payment solution. Stuck with you for 6 years, but it's time to look for something better.
2 weeks ago
Cheyenne Gordon
Rubbish company .do not go for it.
Stopped my card reader without any notice ,message ,phone call or email.
Can't take payment and loosing customers.
Happened to me twice without any reason.
When I contacted them they said registration team will cotact you in 48 hours but they didn't update me before stopping my card reader.
And on top of that they do not have any customer service number.
Is this a joke?
4 months ago
Alice Deutsch
excellent service, card reader is a little buggy at times but nothing major, payments are always on time & on the couple of occasions I've needed help they were very helpful
4 months ago
William Stansel
My izettle works well. I have not encountered problems. Customer service answered promptly and was very good and solved my query.
6 months ago
Hanrich Potgieter
Absolutely a terrible company the left-hand and right-hand don’t know what they doing.
I called customer service they where very helpful to start with asked me to give them a serial number for a replacement for another one to be sent out, now I’ve been told to find Error code.I had a card shipped to my home address due to Covid and they can only pick up at address which it was sent to,now have to take the card reader back to the shop plug it in and charge to get error code these people are beyond a joke I would not recommend them go to another company I’ve just ordered Sum up I have have other friends who run companies have had constant problems with Sum up,another lost customer.
1 month ago
jonathan colon
Tried to join them. I by mistake entered the wrong email address during application stage. So tried to set up again with correct email address. Now it tells me company is already registered. So realising my mistake, tried to email them, phone them but nothing. Phone number says not connected, even though it is the one on their website. And a week on, no response to my email. Avoid at all cost. They are borderline running a scam. Not what you want to run your business from
2 weeks ago
Jason Will
Point of sale works really well and the reduction in fees that was provided during covid pandemic was really helpful to a small business. Thank you
9 months ago
David Rider
It's poor service and bad attitude, not good enough even for small business
4 months ago
Asilyam aubakirova
Horrific customer service. Sent me incorrect software and will not answer my emails or calls when i can have an exchange. They just take your money and ignore you...stay clear
2 days ago
Howard LaPorte
Bye bye IZettle ???? 2nd card reader broken today thats x2 in two years...oh its just out of warranty....i put loads through on card and they earn a good dollar off me...even though you can go online and buy a new reader for £19...these jokers wanted £59 off me an existing customer when I feel they should replace the reader as its no fault of mine...Well no more I'm off to Sumup ordered new card reader from them...better rate of 1.69% from Sumup too.
11 months ago
Valentina Tedesco
They say the money will be in your account next day. It sometime takes them 3 days to even send the email to me saying its in my account,.Then takes another 3 days. Gone.
Update........i have taken payments on a Monday....nothing to do with the weekend. Also why say "in your account next day" when its really up to 3-6 days .
3 months ago
FiNN Ramos
Scammer My account got hacked by someone who works there everytime i call they cant help and they hang up the call. will definitely take this further.
1 month ago
sophia cosby
As a motor trader you would expect them to understand that the limit of £5000 must be increased. After providing them with all of the necessary information to prove that I am a motor trader they have declined to increase it stating I dont have frequent transaction!!! Well it isn’t exactly common to sell 100 cars a day, they’re cars not burgers! These People are clueless
In addition to this, this process took over 1 month because they forgot about my request
3 days ago
Cristian Toma
I got an iZettle reader to do a one off transaction recently, transaction was fine.
I also run a cafe and contacted iZettle to get pricing for using the reader everyday in the cafe. I contacted through the form on the website and have yet to be contacted (over 1 week has passed). Since then I contacted them directly and eventually was told somebody would be in touch re. pricing. I got a call last week from somebody at iZettle, they didn't leave a number to contact them and I was told in the voicemail I would get an email. I did not get an email but called them again today to try and get hold of this person - was told nobody by that name worked for the company.
Little shocked it's so difficult to get a call back or just get pricing to move to them.
Bit disappointing
2 months ago
David Scrivener
Scammers!! AVOID AT ALL COST! Very poor customer services! They have took money from my account and no body knows where it went and they can’t tell me either what happened I had to send emails but no one ever got back to me when I called again they told me to email again! I wish I could give 0 stars
2 days ago
Paulie Exotic
Was a happy customer for 1 year and 4 months until my card reader malfunctioned. Poor iZettle customer service offered me a replacement one for £29+Vat and would not even match their promo of £19+Vat they are giving to new customers. Did not even try to fight to keep my business, so I might as well go to Sum Up - Card Reader, you guessed it, £19+Vat! An added bonus, the transaction charge is lower!
1 month ago
Erin Marcuzzo
iZettle customer service does not exist!
Wanted to purchase promo card reader, iZettle confirmed they would send in post along with point of sale pod stand ... You guessed it , no reader, no stand, despite emails from 'customer service' and a complaint forwarded, along with no phone connection to talk to a human, my advise don't even bother.
I had high hopes in iZettle but if this is how the relationship starts, then goodness knows how I'll be treated along the line.
Take my business else where , thank you
2 months ago
Joseph Bragg
Worthless. Bought an izettle 2 years ago for a festival that was eventually rained off. The izettle has sat unopened, unused until today when I tried to set up working from home and received a "system tampered" error message. izettle's response was very unhelpful, and if they think it will force people to buy their latest reader, they've got another thing coming...
1 month ago
Sharon Odum
The iZettle Reader 2 works very well, so far. However, a company that deals with payment systems should provide a proper VAT invoice for their products without being asked. All I received from them was an order confirmation with the VAT amount, what they should provide is an invoice showing both their trading address and their UK VAT number.
2 months ago
Sami Elhelou
I have been using iZettle for a number of years. It used to be great !!
Now the customer service is appalling and the new updated card reader works more slowly than the previous one.
If you want a smooth experience think twice about iZettle until things get better.
8 months ago
Sergio Cervantes
Customer service does not exist for this company. Happy to take your money but hopeless with supporting you whenever there's a problem.
In addition to that I was forced to buy a new card machine because the original ones were discontinued even though I only had it for 6 month!
Avoid at all costs it will save your business money and headache!
1 month ago
Parul Upadhyay
I ordered a card machine from Izettle with hope that they would deliver it soon, but turn out not what I expected. I am at my shop waiting and it arrived at my home instead. I don't know who received it at my home or nobody or someone else not meant to get it, I am so disapointed.
8 months ago
Fran Zinsli
Have been using iZettle for approx 7 years. Fantastic app/reader which works fine 95% of the time with just the occasional blip. The customers loved it.....unfortunately they no longer store email addresses due to GDPR and have to input every time for sending receipts which is a real inconvenience for both the customers and me slowing down transactions. If only on completion of the transaction it got the customer to input their address and consent to email being stored to satisfy GDPR! The email receipt could then say something like 'You have consented to us storing your email address for the purpose of sending you your receipts, if you change your mind, click here to withdraw your consent'. Either that or set up iZettle and 'Contacts' sharing and have a button where we can browse our contacts and select them (so we have to store the details and worry about GDPR). Other than that.....is excellent.
4 months ago
Cia Wasche
This app is a joke! When I pay a monthly fee for an app I expect it to work properly. I have had endless problems and it seems like the company couldn’t care less. I definitely do not recommend them.
3 days ago
John Simmers
Software will suddenly need updating when taking payments,
a disaster when using for mobile payments in low signal areas,
payment links randomly fail, cannot be trusted to work effectively on the move !
11 months ago
Jay Baldwin
I have been using iZettle for the past 2 years now and like some reviews the system has gone for bad to worse! App doesn't work, they update Apps that breaks the whole system and then you cannot take payments. I will now move away from iZettle and would advise some of my colleagues to do so! Very Poor. Ridiculous!!
1 month ago
Jennifer Paskero
I am customer 3.5 years and i am giving 2 stars because as company are not bad,but the card readers are very bad.I bought base and card reader before 15 months and everything is near dead(base is not working,battery last 15 minutes,and problematic connection with card reader.)I called customer service and they told me that i have to change all and they will give me 50% off,(they doing this price in any new customer anyway)
2 months ago
Heather Kelchner
I am using iZetlle few years. It works well. Really well :))
Sometimes customers cannot pay smoothly but it’s not bad. Try one or twice then it’s Okay normally.
I was surprised Google iZettle review was very bad.
Any card company is not perfect, is it? It might be because of iZettle, mobile or network...even customer made a mistake like using wrong card.
I highly recommend iZettle and all my friends who use it, are happy too.
8 months ago
Erik Getman
So far so bad! Still reeling from the worst customer service experience I've had for a long time. Called them as I needed help setting up a work account. Waited 7 minutes for someone to answer with "Hello" to which I responded "I've been waiting over 7 minutes for someone to pick up"... silence from iZettle then "what can I help you with". I said "is that it, no apology?" to which iZettle responded with "well I don't think 7 minutes in a long time to wait" WOW!. The person has just emailed me and they are the new business manager!! Good luck with that. Unfortunately, I need to finish this registration with you for the company I work for but partner was going to use them for their business so I'll tell them not to bother. Unbelievable!!!
4 months ago
Daniel weeks
Took money from my CC on 14 May 18- couldn't find the transaction and didn't know what is was for - then you said it was refunded - then you said there was a technical error and was not refunded, two weeks later and not heard anything else and still waiting. I have tried to be polite - I have called, emailed numerous times, sent statements twice and still no refund - you took my money for NOTHING! - FURIOUS -
8 months ago
Shannon Gillespie
As usual, Izettle was not only prompt to reply but incredibly helpful, with true customer service. I recommend them over and over to many people and will continue to do so. Thank you for ever improving your services and devices. You're awesome!!!
9 months ago
Arminas Malinauskas
I was using iZettle successfully for 6 months and it was working well. I am not a market trader, and I was not using this for small transactions however everything was working smoothly....until!
I received an email which told me that my services we're being stopped and I would be unable to continue using their services.
I begged for an explanation as I considered myself to be a reasonbly good customer of iZettle.
I did not, and have still not received on. I was told to read clause 25 of the T&C's which provided no explanation, only more unanswered questions.
Disgrace.
8 months ago
Massiel Reyes
I'm a small used car dealer. Asked directly via email if they accepted business like me. Yes came the reply ...but with conditions...no more than £5000 in any one day etc. Not a problem. Signed up...did my first transaction...account stopped for 'Security'....what business type are you?...copy invoices etc etc...all this was done in advance...now they have told me I might have to wait 72 hours or longer....I can't run a business like this...and your 'Customer Service dept' are just truly shocking...AVOID at all cost people
6 months ago
Bryan Adams
I run a small business and in just a few days i was able to receive payments from customers straight away instead of waiting a week later for them to bring cash. My customers were also pleased that they could pay fees for courses, equipment etc using their bank card as they often tell me they quite often forget to bring cash. The customer service i received was excellent so far. The money was in account within 3 days. I highly recommend using their service. I only paid £19 for the card reader, there is no monthly bills, and a competitive fee for card transactions.
8 months ago
Pamela McDonald
With them from 3 year everything going smoothly got loan aswelll never get any call from them for any extra charges fixed rates ????????????????
1 month ago
Wakanda Warboy
Absolutely useless. I phoned when I couldnt connect the Izettle2 to my tablet to be told to was incompatible. On clarifying what was needed this was ordered and when I attempted to set it up I was told this new tablet was also incompatible as was my phone therefore incorrect advice was given. I then asked about returning the izettle to be told I could download the form and get a full refund before asking for that to be confirmed in a recorded call and the call taker then backtracked and this could not be confirmed. I then asked to speak to a manager to be told this was not possible as complaints are only in writing. So bad advice given, not able to complain effectively and no actual help offered. A pretty poor show really
2 months ago
Linux Knight
Amazing payment tool and excellent customer service. Highly recommended
4 days ago
Elina Kleshcheva
Very good service so far. I'm a London licensed taxi driver. And after 3rd October 2016. The credit card criteria changes to a fixed system. Do you have plans to deal with this event?
10 months ago
Kaitlyn K
I have now had 2 iZettle machines which after charging give the message ‘system tampered’ and cant be used again. Customer service told me as the machine was a year old and out of warranty I would have to buy another. So much for customer satisfaction
6 months ago
Barry Carroll
Been with them since last November. Received cash advance link not once but twice and both links did not work. Call them and was told to write to them. wrote a complaint to them last week. Still no reply just completely ignore you.
1 month ago
Gabriel Salvares
My first card reader was faulty on arrival. The second one has failed after six transactions. The company replaced the first reader quickly, but now I need a refund I have to pay postage. This is an awful piece of equipment.
Please don't consider this product.
3 months ago
scott bumgardner
I ordered by iZettle weeks ago and it still hasn't arrived. Customer services do not reply to emails. Very annoyed with the terrible service. I have completed numerous feedback forms for them. I have repeatedly asked for my payment to be returned but I simple get sent another feedback form to complete. DO NOT BUY iZETTLE. I have bought a Square and so far, excellent!
2 months ago
Patricia Peoples
Personally I've had a great experience with them, I put through about £10,000 per month and have a designated contact who replies to me immediately with anything I need. I love that they don't charge more for Amex. I took out an izettle advance and they were fantastic, really recommend. Don't know how everyone else has commented so negatively
6 months ago
Irene Carr
Ive been using this service now for 18 months. I'm a small seasonal business, having moved from the traditional card machines with contracts. This was the best move ever for me, no hassle and money in the bank within 2 to 3 days.
Can I also say their Customer Support is great, now that you can ring them for help in the UK.
9 months ago
Mandi G
Worst customer service I have ever encountered. Subscribed to the Pro account paying £84 per month on a rolling 30 day contract. Requested termination verbally and in writing but they did not action and continued to take money illegally from my account and are now refusing to refund it! Take heed from all of these terrible reviews and avoid, avoid, avoid!
4 months ago
Somia Collins
I've not had a problem - stuck with the basic chip and pin machine. Put through a fair sum every month so when the first machine died they sent me another one the next day FOC. No questions. Good reports to download. Fast payments. No up front costs. The customer service line is in mainland Europe. The language barrier may be mistaken for agents being a little bit offish?
8 months ago
Matthew Centofanti
This is not a well run business and I would stay away. I ordered a card reader for an exhibition, first time we took this business out on the road...The company delivered the device to the wrong address. The emails from izettle confirming the device delivery did not arrive, were it not for the delivery company dpd I would not have known that it was sent to our registered office address rather than the trading address specified at the time of order. It was their mistake but I still had to pay to have the machine re-routed to me but we were not able to have it delivered in time so I had to find an alternative. I then had to pay to return it - overnight signed for delivery because I needed tracking according to izettle. When I complained - the agent who dealt with the issues just did not reply (probably too embarassed) - then I got an email about 14 days after returning it that it would 30 days for a refund! Quite disgusted! Glad I chose a Sumup Card Reader for my other business which I found I could use for the exhibition - what a lifesaver.
8 months ago
Derek Stringer
What a fabulous company to deal with excellent hardware and customer service. We have had to contact them twice on separate occasions and both times issue resolved within the hour, If we could give more than five stars we would.
6 months ago
Kyle Patrick
Card reder doesnt always connect for some reason , its a nightmare to contact anyone at customer support... waited over 30 minutes on the phone , still no one answered ... Its a joke ! Returned card reader , and its been 5-6 weeks now , still no refund has been made ... Avoid !
4 months ago
Aristides Logothetis
Tried to put through a £1 transaction to test if the service worked and they locked my account! Complete joke. Don't touch with a bargepole. Don't zettle for mediocrity!
6 months ago
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