Zettle by PayPal
Financial institution Zettle by PayPal, 58 Victoria Embankment, Temple, London EC4Y 0DS, United Kingdom:
93 reviews
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Address: 58 Victoria Embankment, Temple, London EC4Y 0DS, United Kingdom
Website: zettle.com
Phone number: +44 20 3984 8464
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Latitude: 51.5112498Longitude: -0.1075853
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reviews
HOOD PAGES
Terrible customer service, constantly on hold to get even the most fundamental of answers. They can’t even explain as to why my end of day report doesn’t match up with my cash up. Reporting terrible, follow up service terrible, no senior manager available to talk to. They haven’t even got a support team to send to site when you have issues! So so bad, avoid at all costs.
4 months ago
Madeline Johnson
No monthly charger, commission is becoming low and low as my sales have been increasing , the App is so easy to use and access to all your sales for the day via their very smart App, customer service is amazing 10 out 10. they are now offering me cash loan with easy re payment plan the only thing is i wish their Fee (commission) was slightly better.... but Cecilia Ingelhammar was amazing in explaining everything and the benefits , she was so patient with me when i asked questions....
i have also recommended them to a number of friends... keep us the good work iZettel...
9 months ago
Lisa Stewart
I used Worldpay for many years, but IZettle is so much better. First class in every respect. A faultless service and so easy to use.
7 months ago
fernando longobardi
So I was using iZettle for about 5 months using as an invoice only platform. They started asking weird questions in a "security policy"
I am a small business owner that is building a client base. I have been running a businesa while working a full time job so slow growth is inevitable.
Not happy with the answers they withheld payments into my business account, (anyone who has a business account understands that charges are high when you go overdrawn so needless to say my bank took a hit)
However they did not tell me that they had blocked the account and I had to chase them why no payments were coming in.
My account is now blocked and I have been told I cant use them any more.
Never in my life have I come across a business FOR SMALL BUSINESSES that have royally screwed me over.
The explanation they gave was IN SWEDISH! and still cant give a straight answer why they stopped my account. I dont speak swedish.
SHAME ON YOU......ABSOLUTELY DISGUSTING.
3 months ago
scott eberlein
I Zettle generally works well. There are issues at certain points of the day with connection. Yesterday I couldn't get the machine to make the payment, the customer's bank in the USA charged her 3 times for the same payment. It showed once on I zettle receipts. I am now on hold for 34 minutes on Monday morning, so I can explain this better to the customer. The constant "we are really sorry to keep you waiting" Robot , at this point, i would like to strangle. I have work to do but am stuck here on hold. I must call my customer to try and explain this to her, what to do... better customer service is ESSENTIAL I Zettle. Sort it out.
6 months ago
Priscilla Llerena
Opened an account for me, then after a couple of transactions, they decided to find out a bit about their new client, realising I am in an industry they do not support, and then closed my account. So for me, it was just a waste of time and effort setting it up. Now need to return card reader and get money back. Should have done due diligence from outset. Poor customer services experience for me. The bloke on the phone when I finally got through is a complete misery.
6 months ago
Endeah Canty
Be wise and stay far away from this company. Incredibly unreliable and unprofessional. You have been warned.
6 months ago
mark peel
Till system down, can't contact til 9am. Thanks for costing us hundreds of pounds
2 months ago
Jean Slaughter
The worst customer service and product I've ever come across. I've never written an on line review about anything but felt compelled to. I put 2 transactions through, they then froze my account, kept the money and emailed me telling me my account was on hold for 120 days...I could refund the customer however which I duly did. I called a number of times, total waste of time. Do not use this company.
9 months ago
Tamara Poustovit
Just a shocking excuse for a PDQ provider , tried to contact CEO on twitter who doesnt seem to care , customer services are the worst and after the devise not working and myself returning Im still being billed.
STAY AWAY FROM THESE CLOWNS
5 months ago
Ranjit Khinda
Issues with payment deposit emails no longer being sent for two weeks now. Izettle support unable to resolve problem and say that their IT department does not speak to customers Poor service Think twice before committing to izettle No one seems to care you are left feeling abandoned
9 months ago
Snn Goktas
Appalling from start to finish. Do not use this business. They do not resolve issues, pass the buck from dept to dept. Do not look into issues and call back when they say they will.
2 weeks ago
Clifton Rodgers
Worst company ever. No customer service at all. Machines last 5 minutes. we have been open a year and have had to replace all machines at least 3 times. Never get hold of anyone, and when you do they are generally rude and patronising. Just don't bother with them, get your merchant facilities through another company.
3 weeks ago
David Simmons
Izettle have overcharged me by almost £1000. Avoid this company - they have no customer service. I have spoken to their telephone support people about 20 times over the last few months who always agree on the error and say that they have to talk to their manager and call me back. I have also had emails from their customer service people saying the same thing.
2 months ago
Lawrence Himself
not good at all. keep away from it completely.
3 months ago
Matthew Harris
This product it’s unbelievable, not sure how it’s still going around on the market. Completely useless.
Slow, bad battry, silly team on the phone very rude,
Nothing about this product is good. Like I said should be off maker.
3 months ago
Joe G
They took my money, sent the card reader to the wrong address and, now 3 week later, I have still not received it. Currently sitting in a telephone queue for over 30 minutes to their helpdesk and they have still not answered.
3 months ago
Prescert RKom
Great service. London cabbie. And been using izettle for more than a year. And it works well for me
5 months ago
Virginia Wright
Having had to speak to iZettle's support team twice today (about two different problems), I found that both of the people I spoke to were very pleasant and extremely helpful. Although I am a new customer, I know that the card reader works well as my partner has one, which I have 'borrowed' in the past.
3 weeks ago
seth novak
They are so unprofessional.
Customer service almost zero
THINK TWICE BEFORE OPEN AN ACCOUNT WHIT THEM
They block your account improvsilly and not giving any reason
Happned to me and lost the money that I paid for the card reader.
When you ask explanation about the reson they say they can't provide the reson for privacy reasons
Also the fees are very very high
5 months ago
Vanessa Yanez
We have been using izettle for the past 15 months. Easy to use portal, great customer service and support and have always been good to our business. I dont know why others have rated them low as we have nothing but praise for izettle. We now have 3 card machines and everything works superb. Keep up the good work
6 months ago
Sonali Patil
Horrific to use, no customer service at all, you cant find a contact number to speak with anyone and after sending 6 emails i have received no response.
The Izettle payment machine is very poor and continuously shows payments as declined, but then the payments have been taken so i found myself taking 4 payments of 1 client which amounted to a huge amount of money which was taken from 1 payment.
This always happens. Very poor service from both the equipment and the "customer Care" which i have yet to even have.
If your looking to use this for clients DONT! get them to make bank transfer.
2 weeks ago
Tanya Anderson
Dreadful. Under no circumstance use this service if you are medium business. Absolutely NO customer support and what is done is done by email.
Tried to resolve a problem with I-zettle that is resulting in court intervention.
DO NOT TOUCH THEM
3 months ago
Erin Ferguson
Be Smart And Change Now . No Brainer ---- One Payment (zettle itself) .....no paper , no contracts , lòwer commission charges, portable , easy to use ......You Can Work Out The Rest I'm Sure ........
6 months ago
Amit Sharma
take my word .. look for something else or you and your business will suffer severely
4 months ago
Dee Kepler
Rubbish company. just keep away from this company
3 months ago
Trinity Gilbert
It has served us well but the customer service is terrible. Hard to get through and hard to get answers. Just send you away. Got a issue with Xero connection and they just fobbed me off rather than talk to me about it.
1 month ago
shaneile keays
PLEASE BE WARNED. You cannot take payments over the phone. The invoicing system is glitchy. The worst thing is, its not made evident clearly from the outset that card payments over the phone are not accepted
2 weeks ago
David Sosa
Please if your serious about your business, use Worldpay, or another high street bank, this company ruined my first day of trading, as for service, services are Mon to sat 9am to 5pm, based in Lisbon Portugal.
8 months ago
Matt Wiggins
Rubbish company, block account for transactions for no reason, also you can use outside uk, customers service only damp people answer , not recommended
3 months ago
Julia Shaw
No chance of ever getting a response from them
4 months ago
Chauncey Hulbert
Terrible company you can never talk to anyone if you have a problem they have insisted on an update and require a password from 15 years ago I cannot remember it and have tried to reset it no joy so i’am stuck so now looking at other companies which might want to help
3 weeks ago
nguyen trung
Highly recommended service!
3 weeks ago
Yongyang Nie
Really terrible customer service , full of lies and excuses , when asked if i could speak with a manage i was furnished with lie after lie and eventually was hung up on , when i called back i was hung up on again ...the reason for was call was because they have been over charging on my transaction fee's , 1.75 % in stead of 1.25 % as agreed , no one seemed to be concerned ,next stop is the Ombudsman
3 months ago
Wilson Blanchard
awfull service members of have no idea what there talking about
6 months ago
Bob Marley
Shocking. Statements deleteted from the site so cannot download statements.
4 months ago
Kimberly Smith
Amazing product and service
2 weeks ago
HUI ZHAO
very bad service the office are located in Sweden if any problem they lock your account for up 120 days nothing you can do , if there is less than a star i will make five below start zero all the way
5 months ago
Leechantay Bostic
There's not costumer service at all
6 months ago
Laurie Hoppe
I you were a person I'd shake your hand
3 weeks ago
Shawn Dofner
Excellent service all round
6 months ago
Mofe Ade
terrible customer service -- i didn't event want to leave one star
5 months ago
D Hill
Na een klacht is dit buitengewoon goed opgepakt door customer survice Holland support. Ben weer tevreden.
3 weeks ago
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