Boots
Health and beauty shop Boots, Euston Rd, London N1C 4QL, United Kingdom:
101 review
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Address: Euston Rd, London N1C 4QL, United Kingdom
Website: boots.com
Phone number: +44 20 7833 0216
GPS coordinates
Latitude: 51.5325910Longitude: -0.1269566
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reviews
Mastram Verma
Never had any personal issues with the product or their employees. There was one nice tall blonde women she was very polite and remembered & spoke to me the next time I saw her.
1 month ago
maleena measels
This boots is huge and quite frankly amazing. It’s open until late, has everything from prescriptions, to electronics, to perfumes to snacks. Staff is really friendly also. Checkout is also very speedy. Would definitely recommend it. Great selection of literally everything.
p.s If you thought this review or the images were helpful then please do like it to show your support :)
6 months ago
Nikolay Veltchev
The service is disgusting, from being followed around the store to being denied service for prejudicial reasons.
Seemingly, Rachelle and her colleague fabricate purchasing policy whenever and however they choose.
They are biased, prejudice and liars. They work like a gang and refuse to accept reason from anyone who isn’t in their gang aka a lowly member of Boots staff.
I tried to purchase 4 bottles of a harmless cosmetic called ‘Glycerine’ (with ZERO additives) and was denied based on Rachelle’s own preference. Her reason for denying the sale was “it’s a medicine and shouldn’t have to use it for an extended period of time”.
This is not a store policy, nor is it mandated by law. If I had gone to the non-pharmacy till, she wouldn’t have been able to enforce her fabricated nonsense because glycerine is not a pharmacy item. Denying the sale of 4 bottles of glycerine is like denying the purchase of Nivea lotion because a person “shouldn’t have to use it for an extended period of time”.
Some of us don’t wish to age as poorly as Rachelle and her colleagues so we moisturise indefinitely.
People this incompetent and prejudiced should NOT be working with the public.
1 month ago
Georgiana Efthimiou
Big store which has everything, I liked it. Straight inside St. Pancras International Station.
4 months ago
HOOD PAGES
Good healthy products and really great staff service was amazing
2 months ago
alice w
The nicest, largest & newest looking Boots in the greater KGX area. Very large cosmetics section and open long hours.
2 months ago
Thirukkumaran Srinivasan
Very friendly and helpful staff
4 weeks ago
Stayclose R
The 2 ladies near Benefits are very friendly. Good experience
2 months ago
Jake Kirk
The staff there very friendly will help you out with the deal they have.
They also have a lot of beauty products like fenty, benefit etc...
6 months ago
Angie Sommers
On 24/08/2020, I entered to buy some essentials when I witnessed the security guard follow and taunt a young man and his daughter. The poor gentleman was simply asking the security guard to stop following him as he was with his child and felt uncomfortable. I watched this and was eager to intervene but was in a rush to catch my train. This is unacceptable behavior. Whilst I fully appreciate the security are doing their job, the tone and language the security guard was using is unacceptable. I clearly heard the customer say time and again that he is with his daughter and therefore does not want a confrontation and that the guard is making him feel uncomfortable following him around and asking questions. As a father myself, I would've felt exactly the same. The gentleman later stood a few yards away from myself, paying for his items and was apologising to a member of the staff for escalating the matter and asking the store manager to get involved. It should have been the customer service reps apologising to him for his experience not the other way around. Particularly as by this point, the customer had paid for his items thus proving that he wasn't there with his child to shoplift.
9 months ago
Timmy Man
Surprisingly big shop for a train station.
6 months ago
Nathan Ng
Big range of products ????
4 months ago
Pierre Bordes
Terrible shoe shop.
2 months ago
Matt Perva
The security guy was following us the whole time that we were in the shop, like we were going to steal something. And he even dared ask my friend if she wanted to buy something. I think we have the right to browse the shop without being treated like thieves.
2 weeks ago
Victor Gomes
Great selection of products, usually have stock of majority of items i need. Staff always friendly and helpful when iv needed them.
3 months ago
Penny Graham
Everything you want
2 months ago
Lindsey Joseph
It's one of the biggest boots in London. You can find anything and everything you need. Staff were helpful and informative. Didn't wait too long.
4 months ago
Gracie Levy
I find most of the things I need
8 months ago
alice emerson
Tidy and clean, great pharmacists - very helpful.
3 months ago
Melinda Hess
Boots was my savior during my trip to London! They had the best adaptor I found anywhere. I wish the store had been more fully stocked - almost everything was out or nearly out! #letsguide
3 months ago
Mithak Nissanie
Would NEVER recommend a pharmacy in this exact Boots - I am chronically sick and on repeated medication for 16 years, haven’t missed a day ever, but today is the day!
Arrived to Boots 10 mins before they closure ( due to my working hours) , with approved prescription, but the member of staff( already dressed up in his jacket and ready to leave, so couldnt see his name badge) told there is no chance for me to get even emergency medication as system is down ( maybe also he already switched it off, and didn’t wanted to turn on).
I ve explained the situation- that for me having a day without this medication can end up in a hospital. He told me to call ambulance than ( !!!) Also he just postponed the situation to his collegue and left as it was already too late for him + all he would tell me is that it is my fault - i came too late - what actually made me wonder if the system was actually down!
Hope Boots will take this situation futher and proceed it to the moment when all ur staff would be aware of how serious their work is and that what they are responsible for is human health, especially for the people who are suffering whom chronic sicknesses, and need medication to actually be able to survive another day. + also create a system to ensure everyone gets their emergency medication ( all I asked for were 2 pills , so I could come tomorrow and take out the rest!!)
3 months ago
Alyssa Podevin
Staff is friendly and polite, the shop is well equipped.
2 months ago
Benny Louie
Great friendly staff open till late. literally been there for me when all other places are closed,????
2 months ago
Jason Royse
The fenty beauty lady was absolutely amazing and deserves real credit. She matched me perfectly with the foundation and was conscious I had to get a train within 10 mins. she did a great job blending, and even took me to a separate till to pay for the product so I didn’t miss my train. True customer service!
4 months ago
Ren GuangCheng
Good polite knowledgeable staff clean floors and shelves
6 months ago
Lefteris Alex
Stocks such a big variety of goods, spacious, clean and helpful staff.
3 months ago
Vi Jack
Stay away from Pharmacy at this branch. Always a problem with repeat prescriptions and when your GP sends over a prescription, they take ages to fulfill prescription. Have complained many times to be fobbed off with false promises that they won't make the mistake again. Some of the Pharmacy staff could also do with attending a customer service course.
1 month ago
Sharon Bossman
I love Boots' food for a quick bite but first thing on a Monday morning they always need more staff! The fridges are abandoned half stocked so that all the staff on duty can try their best to keep the long queue at bay. Come on management, help these guys out and give your takings a boost by providing more staff to supply a good selection of fresh stock for your customers without putting them off with long queues.
2 weeks ago
Scotti p
I had to update their opening hours online because they couldn't be bothered.
3 months ago
Todd Courtney
Fab little boots, super convenient for those on the high speed or euro star. I always find what I need. They have a smaller range than most high street Boots, but still do lunches in the back. Speedy service and friendly staff.
7 months ago
Falk Uebernickel
Better then the Boots on the high street. Stocks (almost) everything you could want from a Boots. Doesn't seem to have Bobby pins though. Has hair grips, but not Bobby pins.
5 months ago
Chris Carpenter
I was on a mission for some Alka-Seltzer for a friend. The branch only stocked the XS version, which my friend didn't want due to the excess sodium (which makes you vomit apparently, and he'd done plenty of that already) The staff were great, a gentleman who worked there was very helpful. He advised me there was another larger branch of Boots on the other side of St Pancreas International. I loved the extra 10 minute walk through the station as its a stunning piece of architecture I might have missed otherwise. So if you can't find what you're looking for here walk through the station (all the way down, then turn right, then left and the other boots is next to Starbuck's)
3 months ago
shannon murphy
Always my favourite
2 months ago
Dima Babenko
You aren't acknowledged and have to wait ages to be served even when there's nobody in front of you. Terrible service.
6 months ago
Patty McKinney
Good customer service
4 months ago
Boston Stout
Nice atmosphere and good range of products.
2 weeks ago
Diane Linnea
Pharmaceuticals, hair, body and skin products
2 months ago
Gael Nath
rating is specifically for pharmacy service - one pharmacist Bola is really rude so I try and avoid getting my prescriptions filled when she is there. She rolls her eyes and purses her lips like she is annoyed with everyone and has no people skills making for an uncomfortable experience . Rest of the place is lovely though - just stay away from that one pharmacist!
6 months ago
Dee Blow
I went here as am registered with my GP Practice up the road locally & needed vaccinations for my long trip to East Africa & Australasia, my Drs' Travel Nurse gave me all they were able to administer & had in stock but I still needed Yellow Fever & Hepatitis A & Malaria Tablets which they couldn't provide so they advised me to go to King's Cross Travel Clinic or the Boots there or in fact any branch of Boots where they do vaccines.
I telephoned them first & they said had no vacancies that day but when I said it was rather an urgent emergency as travelling imminently, the last pharmacist there said she could fit me in that evening ! ~ They open until late ~ about 8 / 9pm ?! When I went to get seen by her, her service was very thorough & informative by looking into lots of factors on the Internet & medical directives regarding my specific travel plans & countries to visit & dates when. The injections were painless. Of course this was non NHS prescription & private & I had expected to pay ~ turned out £150 for the lot for my requirements, choices & options, she gave me all information & let me decide what to go for.
4 months ago
Shannon Thor
Conveniently located but the layout of the store is a bit tricky. Thankfully, staff were very helpful when asked about were products are stocked.
4 months ago
Mary Carr
Called late in the evening to clarify opening times and enquire re being able to get some co-codamol for tooth pain. The female pharmacist was really rude and hung up before I'd even finished speaking. I'm a medical professional myself and was shocked at her attitude.
4 months ago
Donna Delacerda
We tried so many times to contact the pharmacy spent about 30-45 minutes but no answer eventually answered but literally hung up whilst I was speaking.I work in a Pharmacy trying to sort out an electronic prescription for a patient got really frustrated and left. Very bad service wouldn't recommend to anybody to use the Pharmacy.
3 months ago
Gina Fry
Awesome SALE during Christmas and New Year
4 months ago
Brenda Howell
Great when you need a little cosmetics or personal care help. Convenient to St Pancras hotel or travelers coming thru the station. Go to this one, the one at the end of the station (farthest from the tube), for bigger selection.
6 months ago
Jones Thom
Very rude female cashier.
I went to pay for my items and the cashier lady didn't even say hi and just kept talking to the other staff next to her while scanning my items .The first thing she said to me is" This is £8.xx" I ask her did you scan and charge me for the plastic bag, she said yes, so I said you should have ask me first before charging your customer for something.
So she goes a normal customers would need a bag for the items I'm buying and is only 5p, boots is not even getting that 5p.
How rude of her and no customer service skills at all.
This happened today at around 6pm.
4 months ago
Kody Clark
This store is very small and the staff at the pharmacy aren't particularly helpful. If you have a spare few minutes I'd highly recommend going across the road to St Pancras and visiting the Boots there - much bigger, and better pharmacy staff.
6 months ago
Chelsea Olson
Good size store for a town the size of Galashiels.
3 months ago
Jennifer Hampton
They have a surprisingly large selection, the Pop Chips I bought here got me through a gruelling 2.75 hour train journey. The machine also gave me way too many free coupons which is nice.
2 weeks ago
Pugs Pugliese
The female cashier was incredibly rude and condescending to me. Never been treated like that by someone in customer service before. I wouldn't be going back anyway, because I return to the U.S in two days, but I just felt the need to write a review because she was so awful.
2 weeks ago
Alex Murphy
Staff are very helpful and there isn't big selection but it's okay :)
2 weeks ago
