Better Bathrooms
Bathroom supply store Better Bathrooms, Unit A, Trident Business Park, Neptune Way, Huddersfield HD2 1UA, United Kingdom:
220 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: Unit A, Trident Business Park, Neptune Way, Huddersfield HD2 1UA, United Kingdom
Website: betterbathrooms.com
Phone number: +44 871 244 0935
GPS coordinates
Latitude: 53.6691389Longitude: -1.7471430
Location on the map
Get directions
reviews
Robin Silvagni
Bought tiles from here over a year ago, absolutely despicable customer service. Will never step foot in here ever again. The worst store in terms of looking out for customers. Can't recount my experience as it brings back dark memories.
10 months ago
Eliezer Morales
These guys need to sort there customer service out. The returns process is unbelievable. 30% re-stock fee. The quality of the product could also be better. The sink I bought started leaking after 2 years into the cabinet only releasing when the smell of damp appeared. Never again will I use this company. Just bought another sink from bq
2 months ago
sharon hall
Great products at very competitive prices.
7 months ago
Pandamentor
be aware this company has been reported to police and social media, because the scam people by taking payments and disappearing
11 months ago
Loren Fenner
I have a dreadful experience. I was given three different delivery dates, each time I waited in but no delivery. Once I received the items, they were very badly damaged. I am still awaiting a refund after almost a month. I have had to send almost 15 emails and have had to phone almost ten times! I would never purchase from 'Better Bathrooms' again.
3 months ago
Caprice McDowell
Firstly ordered ‘back to wall’ toilet which showed in stock. It wasn’t and they said they would give an alternate. Requested Saturday delivery. Guess what? It didn’t arrive so yes they refunded the £15 - great. So I had to take a day off work for delivery in the week. All looked good but oh no - they sent me a normal toilet with cistern. If they knew what they were selling it’s obvious that I had ordered and received a cabinet so only a ‘back to wall’ toilet would fit. Tried complaining but they just don’t get it. So now I have a toilet I can’t use and I had to spend £85 at Wickes to get one I can use. Overall: wish I had steered clear.
2 months ago
Geri Word
Can not get hold of them via phone or e-mail to cancel order as they keep delaying delivery date, not sure I will ever receive my goods. Avoid at all costs!
2 weeks ago
back flip
please do not buy anything from this company. you will regret it!!!!!!!
8 months ago
Saulius Mikaila
First of all the prices of their item changes all the times. (I checked for 3 weeks and they sold the same basin for £14, £29 and £39)
Even their delivery price changes from £2.99 to £24.99 depending on the item price (NOT item weight or size!)
I placed an order. Item was to be delivered in 4 weeks! After 4 weeks no delivery. After calling they tried to ask for more payment as the item was no longer available. They had a similar one available at triple the price.
2 months ago
R Martin
Waited over 4 months and still not arrived
5 months ago
Lex Tal
Worst company I have ever dealt with ! Appliance direct and furtiture 123 appalled by the customer service dealing with not one but 4 different complaints regarding 10 day late delivery after paying next day ,wrong items,miss advertised items and then no show for replacement and try to blame dpd for keeping the item !! Stay clear of this shambles of a company and all it’s sister companies because it’s not just better bathrooms who I had a problem with , different items from them all have caused issues they can’t resolve !
1 month ago
Trevor Walt
Absolutely awful company. Sent a bath out with no feet and I've been waiting 2 weeks for them to arrive after been told on 3 different occasions that they will be with me in 48 hours. Can't get through to them on the phone, no one phones you back and they don't respond to your emails. Never again.
3 weeks ago
scott bumgardner
Absolutely a shower of sh##
I ordered a shower door for next day delivery and it never came. Promised the next and the next day. Never came
Reordered for today and promised delivery by 5pm
Guess what - no deliver
Avoid these clowns at all cost
2 months ago
Nathaniel Johnson
Staff very helpful, great range in showroom such a shame it's closing in March
1 month ago
B Hay
I'm yet to receive my item, but the customer service is woeful. Having spend 30 minutes waiting to speak with someone, and then being cut off, I sent an email, with no response. I'm currently on hold again... just hit over 30 minutes and am still waiting to speak to someone. Think I'll use a better bathroom company than this in the future.
3 months ago
Abby Crabtree
Ordered a bath from them online that was supposed to be delivered within 5 days, after 7 days I chased to see where it was only to be told that there was an 'issue' in their warehouse. A week later the item was out for delivery, when it arrived it was damaged and can't be used, they offered me £50 credit! I am currently waiting for it to be collected and a refund provided. Really disappointed, they've gone from being a great company to being awful. Puts me off buying anything from any of the 'buyitdirect' companies.
3 months ago
MomOfMany
Great customer service, got everything we needed at a great price for our new Bathroom.
4 months ago
Michelle Rogillio
I bought a bathroom 5 months ago, the shower head started leaking so I took it off checked it, it was the thread that was worn, so I went to B&Q bought a new pipe I thought that would be easier it's quite close, but it was still loose, so I went to Better Bathrooms thinking they would just swap it, but nope I had to pay a lousy £6 fair play to the guy behind the counter he said phone the head office they will refund you, but I can't be bothered a straight swap would have been easier.
6 months ago
Dave Walsh
Do not purchase from them , terrible company. No customer service , sell faulty goods and won't accept responsibility.
3 months ago
andy truong
Better bathrooms have gone into liquidation!!! Not surprised as they were a very poor company to deal with!! Let's hope the luquidaters are better as I still waiting for products off them but now just want my money back!!!
3 months ago
Jessica Liu
Just hope you don’t have to return anything then it becomes an absolute nightmare.
Not sure the cheap prices are worth it
6 months ago
Heena Patel
Quality poor products. Wouldn't use again. There is "better bathrooms" out there so use them.
3 months ago
William Foreman
awful customer services. items were missing. lisa said she would send out. nothing. then you simply cannot get hold of them. they do not answer the phones AVOID
6 months ago
Andrew Masinelli
Shocking service avoid at all costs
8 months ago
Glenn Robinson
Absolutely disgusting customer service. Ordered a shower and tap on 06/01/19. Promised 3-5 working days delivery. Never arrived and now will not issue a refund back to my card, only issue a credit! Order was nearly £500. If you call their customer service please ensure you have unlimited minutes on your phone contract and a bolt-on of patience! No consumer rights. Please avoid this place!
3 months ago
Ricky Brown
Awful. Nothing more needed to be said. Can't tell their backside from their elbow. Ordered a three piece bathroom suite, missing parts from every single item. Toilet, vanity unit, and bath. Delivery never arrived on time, had to reorder parts which low and behold also didn't arrive on time. Still awaiting for my shower screen to be collected (was supposed to be collected yesterday) as that it also missing vital parts that they don't have in stock for 4 weeks. Never again.
4 months ago
Beth Poppas
I have had nothing but problems with better bathrooms... it started with me ordering and paying in full for a full bathroom suite which obviously went smoothly considering the amount we were paying. I didn't want the bathroom straight away and they were happy to keep it in the warehouse for when we were ready to collect. When we did go to collect it they had sold the bath we had ordered and told us that the bath had now been discontinued due to a manufacturing fault!! We ordered a new one which luckily they had in stock. Then they told us that they didn't have the cladding in we had ordered and that they will have to order this in again. Ok! So we waiting a week for the cladding and then they sent the wrong colour and a damaged panel to which we still never received the replacement. When my plumber put the taps on the basin and bath they wasn't the taps i ordered they had given me the cheaper version! I called and they sent the ones i had ordered and told me to do what I like with the others i explained they were already fitted and as a good will gesture i would like to be 're funded' for the extra we had spent to which they said no we will send u the taps ???? the bath panel was the worse bath panel i had ever seen it was so flimsy and look extremely cheap i did also express this but got nowhere. When I spoke to sales and complained they said what are u expecting out of this because we won't give you compensation!!! I said I would not of expected anything back at all i wanted to tell them to stop it happening to other customers, although when she said it i was really annoyed and thought why should u get something back we had taken days of work waiting in for delivers that didn't turn up then taking more time to 're arrange' i don't usually leave a review on things to complain but this really caused stress for me and my partner and I want to warn others.
4 months ago
Elina
Tell bad experience sent 3 units all badly damaged have had refund but still left with 3 cabinets sat in garden no response from the company. I have sent them emails but response
2 months ago
John Norman
Avoid! Dishonest and untrustworthy. Day holiday from work totally wasted waiting for a delivery that was confirmed by email and verbally that had never left Leeds.
4 months ago
Miguel Angel
After looking at the opening hours 8am - 12pm on Saturdays, I travelled from St Helens this morning. Only to find the shop was shut, so disappointed and frustrated. Better Bathrooms you need to update your website.
2 months ago
Sandhya Raj
Well what can I say? These guys have worked through a transition, and have excelled during this period so respect deserved your top guys and kept us in business. Not able to name but the staff in leigh are outstanding a big thank you.... But a shame I make my own brew lol apart from that top notch brilliant customer service
5 months ago
Sarah Owens
Please guys avoid Buying from this company is totally waist of time very unprofessional
costumer service guarantee you will be disappointed as I. First they delivered broken washbasin the toilet i bought as a package still haven't delivered very bad i would Accept anything for free for them they are liars.
10 months ago
Dylan Reese
Today I’ve spoken to Ste in the Warrington office, due to issues with another bathroom company.
Due to the time element we need the bath on next day delivery. I spoken to ste and explained the circumstances and he went out of his way by ringing around other stores and finding the bath needed.
Lucky he found one and at a great price, also could do the next day delivery!
Ste really went out of his way to help us and he deserves a 5 star rating.
Thank you Ste,
3 months ago
G Donnelly
Just dont even bother... customer service a complete mess and constantly lie to customers
3 weeks ago
caleb freeman
SCAM
1 month ago
Paula Furniss
Good staff and good service.
3 weeks ago
Nori Young
Good customer service and friendly staff
3 weeks ago
stassi beaugard
Highly recommended. I am a trade and I have been dealing with Better Bathrooms in Leigh for years. I have to say that the service I receive is absolutely fantastic every single time.
3 months ago
Charlene Ball
Good selection of bathroom suites and accessories.
Only real issue is that it is purely a showroom , with no items kept at the location.
You have to drive to Leigh, where their warehouse is located
6 months ago
Mike Andrew
Bi folding shower doors came without the necessary fixing kit, turned into a big job to get one supplied quickly, fitter could not continue with work very inconvenient to say the least local branch slow in answering the phone LEIGH!!
2 months ago
Ashley Ingram
WORST COMMUNICATION I HAVE EVER RECIEVED FROM A CUSTOMER SERVICE TEAM , I HAVE HAD MY BATHROOM 2-3 MONTH ALL I NEED IS A PIPE FOR MY BATH AND I CAN NOT GET A RESPONSE , I HAVE BEEN WAITING OVER A MONTH
2 months ago
Bori Bori
Lovely bathrooms at very competitive prices
1 month ago
Peter Jones
Took all day to be delivered and my product came completely smashed. Take it from me, Don't bother buying from here. They'll package it with their a**. No logical human being with even a lick of brain cells would package something like that.
4 months ago
Alberto Nieves
Terrible company to deal with would not recommend them to anyone
2 months ago
Marilyn Rotondella
Terrible quality. You get what you pay for I guess
2 months ago
Nim Dvir
Called in recently for tiles for our bathroom. We were left alone to browse with zero hassle, and when we did ask for service, the young men who work in there were super polite and helpful and a credit to the company. Competitive prices! Will not hesitate to go back!
5 months ago
Mary Ang
Avoid. Customer service does not exist.
11 months ago
Robert Brashears
not recommended to no one they had delayed my delivery a few times make me lose money waiting for delivery with 2 other people for two days
don't order if you don't want to loose your time!!!
3 weeks ago
Michael Moran
cheaper than most bathroom suppliers, large range of products especially tiles. Quality not the same as your more expensive brands but neither are the prices.
3 months ago
Joey Song
Good showroom but never have anything in stock. Advertise cheap prices but no availability.
6 months ago
