QS Supplies
Bathroom supply store QS Supplies, 72 Forest Rd, Leicester LE5 0DG, United Kingdom:
220 reviews
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Address: 72 Forest Rd, Leicester LE5 0DG, United Kingdom
Website: qssupplies.co.uk
Phone number: +44 116 251 0051
GPS coordinates
Latitude: 52.6437681Longitude: -1.1084468
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reviews
Brian Bordieri
I have found QS Supplies on the internet and following the reviews ordered from them a wide range of products for my new bathroom project. Although the items were not sent in one shipment, I am very pleased with their range, quality and …
4 weeks ago
Richard Pollack
Appalling company - avoid ! Placed order online after telecon to establish they had stock ready to dispatch, received email following day informing me the product was out of stock and they would hold onto my money until it came back into …
4 weeks ago
Ymi Qumi
I ordered a shower enclosure, part of which arrived damaged. They picked up the damaged part by courier then went quiet. No communication about when a replacement would arrive. We tried to contact them several times with no joy. The …
1 month ago
Johnathan Medlin
I was looking fir a shower screen over 2m tall with a flip panel and this company had one. It installed well and works really well. Good communications from supplier, good packaging and delivery on time
8 months ago
Michael Boht
Ordered 2 toilet and cistern for project. Price was competitive and website easy to navigate. Order delivered quickly and without fuss. Any queries were answered by a real person on phone and dealt with efficiently. No hesitancy in recommending the company.
4 months ago
Rahul Bajaj
Composite granite sinks were the best price by quite some margin. Both sinks arrived badly damaged but they were quickly replaced without question. The courier made the exchange so the process was quick and efficient and we did not have …
3 months ago
Heather Nickel
After browsing dozens of other websites, I found the brushed brass taps I was looking for on QS supplies (including a brushed brass bidet tap - I couldn't find it anywhere else).
Delivery fees are a quite expensive (the fee increases for …
1 month ago
shannon murphy
DO NOT WASTE YOUR TIME OR MONEY.
If I could give this place 0 stars I would! We ordered a bath and two panels from this place 3 weeks ago. They failed to process the order for 2 weeks, when we finally chased, the order was put through and …
1 month ago
Caleb Kala
Overall, really good service. Range of products, availability, prices, delivery. Prompt responses to my questions. Replaced a damaged item without fuss too. Would recommend.
1 month ago
Tara West
I have been waiting on a tap I ordered for weeks now, phone calls, emails going largely unanswered.. Finally got a response stating “we will look into your order” still no update still no tap! Don’t sell something your not going to send out …
1 month ago
Susan Lehan
Hubby & myself was looking at so many site's for a shower tray & came across this site. We were amazed at the prices so we ordered the shower tray on the Tuesday evening and we got a text on the Thursday evening saying when it was going to arrive Friday morning Delivery & was with us at 10.00 am. Service was excellent and great price
2 months ago
David Benson
I purchased a shower door from QS Supplies but needed to check a few details before placing my order online. I spoke to someone who was very helpful and professional, calling me back as stated with the required information from their …
3 months ago
Izzy
DO NOT DEAL WITH THESE CRETINS >>>> Where do I start with this truly awful bathroom supplies group. We ordered a large quantity of items for house refurbishment and wanted it in 1 delivery ... it showed up in numerous smaller deliveries …
1 month ago
Greg Johnson
Absolutely fantastic service. Sales team were more than helpful when I needed to change the delivery day and kept me informed throughout. Delivery was smooth and delighted with product. Great value and looks great fitted. Thank you all.
4 months ago
Kenneth Anderson
Good range of products in stock and delivered quickly. Beware though of delivery costs which are added PER ITEM and mount up quickly. Because of this, if I had been able to order elsewhere, I would have.
3 months ago
Rodolfo Alarcon
Only putting 1 star because there is no option for 0.
Absolutely shambolic customer service and treatment from start to finish.
Deliberately mis-selling items clearly stating in stock, when I am yet to receive 4/5 items on my order from 3 …
1 month ago
ten ant
Always worth taking the time to shop around... and this is when i discovered QS Supplies. Great products with some well known brands from major manufactures at very good prices - i did have to chase up on the delivery time frame but once …
4 months ago
Jeffery Lewis
Was directed to QS supplies in search of a bathroom glass shelf. Found the prices very reasonable. After placing the order, two days later I received an email informing me the item was out of stock. I requested a full refund to which they …
1 month ago
John Young
Terrible .... just terrible!!!!! ...
I ordered my bathroom suite in October 2020 and it took over 4 months to arrive. When I bought it the website said 2-3 days delivery.! Another false claim from this company.
They took my money and kept …
3 months ago
Matthew Whitty
Despite the telephone help lines not knowing the precise delivery details the Fire arrived earlier than expected, after chasing once.
The unit is excellent, very well made and came well protected. I would use this firm again.
3 months ago
Santana Williams
If I could give them 0 stars I would. Given dates for delivery, products didn't arrive. It took me to call them to find out that deliveries were delayed by 3 weeks. No communication, no apology, no care for the disruption caused. When I …
1 month ago
Michael Powers
I bought a sink online that was in stock and advertised as 2- 4 days delivery. Straight after i got an email saying it would be longer. I rang them back and they told me it would be 4 weeks. Asked them to cancel the order there and then . …
2 months ago
Giles LaPlante
Dreadful. Ordered a shower door and WC pan and seat, shower door arrived promptly but the WC arrived weeks later, when unwrapped the toilet seat was smashed, QS refused to replace it as they said it had been too long but were looking at the original delivery date. A bunch of con artists who don't care about customer service.
1 month ago
Hayden
A very poor customer experience. Product sent badly packaged and shattered during transit. This was not obvious from the outside of the box. We opened it just after 14 days after which QS Supplies takes absolutely no accountability. We are badly out of pocket due to their poor packaging and transit without any sort of apology.
1 month ago
Frank Wu
Worst customer service I have ever experienced. Company makes false claims on their website and no one takes any responsibility for their actions. I placed an order 8 days ago as the items I was looking for were reasonably priced and …
1 month ago
Phil Santopietro
Excellent service - easy to find required item on site, at a very competitive price. Recently fitted, and operating most satisfactorily. Thank you
Alan Davis.
4 months ago
DeWoyne Gwynn
I found the exact product that I was looking for (Ideal Standard bath tap) at a great price - much less than competitors. The tap was delivered very promptly. Very good all round service.
5 months ago
Matthew Christian
Don’t bother with this company, I ordered 2 cabinets the fist one came damaged and second one went out of stock and I had to wait 2 weeks for it and then they called once to deliver the second item I was in a meeting when I called back 10 …
3 months ago
KARYN TURNAGE
Excellent service from the managers and staff . They go above n beyond to help customers and always exceed expectations. the quality of the items are always 10/10 and it’s service with a smile
3 months ago
Alex Wiese
Absolutely appalling customer service. Item arrived on time but I made a big mistake by not opening the packaging until the plumber arrived some 20 days later. It was obvious that the product had been damaged, previously used and …
2 months ago
ismael salmeron
I spoke with this company by phone and discussed purchasing an order and how much it would be to be delivered to a Northern Ireland address. So I went and ordered the item online. I put the postcode in and it populated a fee for packaging …
3 months ago
Liz Morgan
AVOID LIKE THE PLAGUE. Goods arrived damaged and they only pretend to be interested. The 'customer service' is only there to fob you off and make you think they are interested in resolving the issues only to say tough luck. DREADFUL.
1 month ago
Shajad Ansari
Good competitive price. Kept me well informed about delivery, which was in good time. Goods as expected.
Good all round service. Will use again.
6 months ago
Melanie Clawson
Not even worth 1 star. I brought a very expensive mirror cabinet to be sent the wrong mirror cabinet. Not a major issue mistakes are made. It then took 3 emails to even get a response. They then said a delivery driver had attempted to pick …
1 month ago
Yap Kuanyi
Deliberate mis selling. Website lists delivery dates of 3-4 days for product current estimated delivery nearer 2 months. No updates, no apologies. No response from complaints department.
2 months ago
yashvi Patel
Disappointed with this company. Advertising products not even in stock, advertising a 3-5 working day service, then continuing to delay the delivery date. I have now waited over 2 months for a simple shower screen which you can buy elsewhere. I have now cancelled and gone with a more professional company. Be warned.
4 months ago
Mike Unland
Placed an order online which was straight forward. Received phone call to arrange delivery time and items delivered on site in perfect condition. I have purchased in past without any trouble. Highly recommended.
8 months ago
Matteo Brucato
AVOID this company! Terrible website, claiming items are in stock when they aren't. This happened with 4 out of 6 of our items ordered. With the damaged goods they are slow to respond and acknowledge you. They communication is horrendous.
They may be cheap, but yourself a favour and spend your money elsewhere.
1 month ago
Madison Reese
Bordering on fraudulent. Best to avoid! Items not delivered, customer service claims it has been received and shrug shoulders.
1 month ago
Maria Petrova
One of the worst companies I've had the experience in dealing with. PLEASE AVOID unless you like the thrill of been promised delivery in March, then been told April, then later in April, then the end of May...
1 month ago
Abby Sassy
Excellent value and quality items, and kept updated with progress of delivery throughout. Can't ask for more really! Many thanks
4 months ago
Mark Schafer
Brilliant firm to deal with we had a problem with one of the extractors we bought.took just one phone call and they sent a new unit out straight away can't beat this firm for product, price and professionalism. Big thank you to QS
1 month ago
Corey Kelliher
I ordered a new toilet seat from QS Supplies. Delivery day came and they claimed their driver had called and no one answered the door, so they wanted an additional £12.00 + VAT to redeliver. Thing was, I have a security camera covering my …
6 months ago
Shazad Manjee
Hi I had already bought this product before ,good quality , delivery quick and free. The price was very good,this is a quality product. Raymond Shaw????
4 months ago
Elizabeth Quan
Waited 3 weeks for order, I gave up in the end and cancelled. Awaiting refund. Ordered the same item from a different company.
I risked it thinking I was saving money but just searched a little and find it cheaper than these guys. Just keep exploring.
2 months ago
John Morris
Avoid at all costs. This is one of the most poorly ran companies that I have ever dealt with.
After ordering six items from their website, I have only recieved one item with no issues six weeks later. All other items were either delayed or …
1 month ago
Arleen Cunningham
My mum ordered a basin with cabinet from QS Supplies but the company were unable to deliver initially as it was out of stock. They delivered at a later date but my mum (recently widowed) had to go for a hospital procedure in London so she …
1 month ago
Kaapo Kuvaja
Ordered taps based on "in stock" showing on the website and 2-3 delivery. 3rd working day I call QS to learn the taps were not in stock and will be at least another week. Ordered a bath at the same time based on an item description on …
3 months ago
Zulkarnain Ahmad
Took me 48 days and 12 emails to get a refund. They drop ship their products and have no idea what the actual stock levels are. The stock information on their website is false. I cancelled my order after it became apparent it was not in …
2 months ago
EARL SWEENEY
I ordered a new WC from QS Supplies in November 2020, and the price was the best I found online. The order was placed on Friday, the delivery date was confirmed on Monday, and the item was delivered on Thursday, on time and 6 days after …
6 months ago
