Miele Experience Centre London
Appliance store Miele Experience Centre London, 15-19 Cavendish Pl, London W1G 0QE, United Kingdom:
55 reviews
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Address: 15-19 Cavendish Pl, London W1G 0QE, United Kingdom
Website: miele.co.uk
Phone number: +44 330 160 6610
GPS coordinates
Latitude: 51.5171348Longitude: -0.1436903
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reviews
Geoffrey Coleman
I use Miele appliances for more than 15 years in different countries. It was always the highest level of service. And I’m surprised how poor the Miele service in the UK. I'm waiting for their engineer for a week. They promise to call, and nobody calls. It makes sense to buy a new coffee machine from another producer tomorrow or to drink coffee at a petrol station...
1 month ago
John S
If you will ever need to call to customer service, be ready to wait for so long and they still stransferring to responsible person.
1 week ago
Paul Symboluk
£250 Premium Service was a complete waste of time and money. Miele engineer booked to repair an integrated tumble dryer. He turned up, declared that he was unable to check what was wrong with the machine as it is stacked and couldn't pull the machine out on his own. When I booked the appointment I wasn't asked if it is stacked and in the past the engineer just pulled it forward into a trolley.
I then received an email to say the dryer is beyond economical repair. I found that interesting, the engineer must have had x-ray eyes as at no point did he check for faults. I suspect it's more economical for Miele to offer me my £250 against a new machine. A complete pain as the fit of a new machine is completely different.
2 weeks ago
Petar Petrov
If you want to get fully acquainted with high-end appliances, it is the place to go. Well laid out; incredibly well informed staff... (Really nice coffee...)
4 months ago
NoLimit Jonathan
Took a couple of attempts but looks like oven is fixed now.
1 week ago
Jessica Ceva
Had an amazing service !
3 months ago
yumi kim
Good looking products and they are fine till they last but they are very high maintenance and keep breaking down. And once they breakdown, God save you! Their customer service is horrible and it could take upto 3 weeks for their engineer to show up and charge you a fortune!
6 months ago
Daniella
If you want quality and long durability go for Miele. German engineering at its best. Their vacuum cleaner comes with a ten year warranty.
1 month ago
Kevin Hudson
Great quality products. Bought a washing machine and tumble dryer, the twinDOS system is amazing!
1 month ago
Scott Griffis
Appliances are one of the best on the market - have no doubt, but UK service has a long way to go to reach the German levels.
2 months ago
Laura Brissette
Most pathetic service I have come across from any company forget a premium company that charges several times what it’s competitors charges for basically the same product.
9 months ago
Miguel Garcia
Excellent engineer who was helpful, very knowledgeable and knew exactly what needed doing. Thank you Barry Roberts. Miele might be a pricey servicing solution but with 12 months parts and labour, is it really? The machines work so well I think it's worth it.
1 week ago
Al Plucker
Good appliances however shocking after service and customer care. When you spend over £1000 on appliance you expect that they pick up their phones, don’t hang up on you and that you can get a an engineer in, in a decent time - Every time I call up, when my appliance has broken, it’s a minimum two weeks until they can get to me to fix it. Think carefully before buying as no customer support whatsoever.
6 months ago
Majesta Heil
I'd never buy from them again. Inherited an old coffee machine from the lady I bought my house off. Asked miele to come round and fix my coffee machine giving them the model number and everything prior to arrival. The guy comes here late and then after 2 mins tells me that they don't make parts for my machine anymore. That will be £130. So £130 for what I could have been told over the phone. Con artists. Hope the money was worth the review.
2 months ago
Krystal Rausch
Abdulla was extremely professional, friendly and helpful. His knowledge of the appliances, large and small, was incredible. He answered all of my detailed questions with ease and was happy to demo the products. He even went as far as sharing a restaurant recommendation with me because I'd asked. Thank you for an exceptional shopping experience.
7 months ago
Ashley Rooney
Avoid at all cost. Steam oven bought in 2015 have had 2 service engineer visits already. Customer service is non existent and waste of time. Absolute joke.
3 months ago
Tony VanDerHeyden
I had some issues with my Vacuum cleaner, called customer services and told them about the issues, the customer service representative told me to do some test on the vacuum cleaner while she was on the phone which I did. She told me the issues should be solved after the test, and she told me to call back if it doesn’t. I felt bit weird because I knew the vacuum cleaner is faulty. I expected her to arrange for a engineer visit.
After a day I called customer services again and representative was more helpful,and she arranged for currier to pick up the vacuum cleaner.
They took two weeks to deliver the vacuum back to me. but I was very happy, because they replaced all the old accessories which was faulty with the new accessories. Very happy with the service at the end.
Thanks Miele.
3 months ago
amanda eddy
A bit awkward. Funny smell in the shop. However the alliance's are really beautifully presented.
3 months ago
Carl Cullotty
Suffice to say, appliances are great, but 'Customer Service' is worse that shocking. After waiting on the phone for between 2 - 4 Hours, yes, really!! on more than one occasion, I managed to get an engineer booked for approx 3 weeks in advance for a 10am - 12 Noon slot. At 11am I receive a phone call that he's approximately 20 miles away, and has no idea what time he may be able to arrive, he's still at a job, and has another one to go to before he can get to me! He also advised that even if he did get to me, he didn't have the part I need, and would have to order it from Germany !?
Still trying to get my head around this!!
Thanks very much! Buy at your peril, and hope nothing goes wrong!!
6 months ago
Brett Cowles
Extremely friendly and helpful. Very knowledgeable really helped us make our decision on which Miele washing machine to buy.
1 week ago
JoAnn Cominski
Miele is the worst experience I have ever had. 3 our of the 6 appliances I ordered for my kitchen broke down. The hood broke down 3 times. To top this it is broken for 1.5 months and not yet replaced. The staff are rude and extremely uncooperative. If I could give zero stars , I would . I am going to take this up with a consumer forum. Has anyone else had a similar bad experience?
1 week ago
john griffin
Fantastic help, support and product knowledge from the Miele team. Many thanks.
8 months ago
Susan Buluran
Cem is the greatest thing to happen to Miele EVER. Look after her!!!
1 week ago
Gene Mortensen
Miele Online shop has horrible customer service. I ordered a simple twin Dos spare container and have not received it over amonth now. Every time you call they say it will be with you in a few days. I think they are trying to basically steal my money . Should not be allowed to operate in the UK market. Horrible. Do not use that company
4 months ago
Ware Sullivan
Highly recommended, the experience was incredible. Professional staff and amazing products to learn about.
3 months ago
Kenneth
Good appliances, but appalling, unacceptable after service and customer service - 30 minutes waiting on the phone, listening to their recording message, but no one comes. Impossible to order the vacuum part on line, as their website is very limited showing complete range of accessories and parts.
3 months ago
Chuck Smith
A must visit place if you are considering doing up your kitchen using high end appliances...
4 months ago
Antheus Pickett
Deserves no stars
I paid £1349 for a Tumble Dryer direct to Miele on 2nd Feb 2018.
Delivery was scheduled for 15th. Quite a long delay I thought, but as I had already paid, I decided to wait as it is usually a very good product.
However I became rather concerned as the drying times were in excess of 3 HOURS for even a small load. After a week it stopped working completely. I was told I was eligible for a refund or a new replacement.
I opted for a replacement.
On Tuesday 27th I was advised by Emily Holdsworth that the delivery would be on Monday 5th March and that the delivery team would give me a two hour time slot.
By 11am I contacted Miele by email asking when I could expect it. Then I decided to phone. I was on hold for 50 minutes. The first advisor told me due to the snow no deliveries had gone out on Friday or Saturday so they were catching up with deliveries. Paul said I should have been contacted to advise it had been rescheduled. Then I was put in hold and eventually spoke to Tammie Cousin a manager there. She said no deliveries were sent out due to the weather and they were playing catch up.
I drove from the south of England to North Wales and back Friday and Sunday and the roads were good. Plenty of traffic on the clear roads.
It seems to me people have used the weather (couple of inches of snow) as an excuse for appalling service.
They are in Oxford for gods sake not Aberdeen!!!
A little bit of snow does not stop emails or phone calls being made.
I wasn't prepared to wait another 5 days asked for a refund.
She put me through to Fernandez. He has to arrange for a delivery team to collect the broken appliance, then once back at the depot a refund would be made. so if they collected the faulty appliance this Friday in 4 days time, it could be at least another 2 weeks before the refund.!!!! I demanded to speak to his boss.
His boss Elizabeth Lake was , yep you guessed it , in a meeting. I am still waiting for her to contact me.
I am out of pocket by £1349. plus the costs of my wasted time and costly phone calls to Miele customer Services.
Have I been offered any compensation or a prompt settlement of my issues? NO
Understandably I am not happy at having parted with such a large sum of money for a faulty product. No one at Miele was bothered with helping me achieve either a refund for replacement with any urgency.
DO NOT BOTHER WITH THIS COMPANY.
MIELE IS NOT THE COMPANY IT ONCE WAS.
GOODS ARE OVER PRICED, NOT AS GOOD AS THEY ONCE WERE.
CUSTOMER SERVICE IS SHOCKING. Different people tell you different stories and scenarios. I think they make it up as they go along.
Despite their claims at efficient customer satisfaction they do not produce the service they claim.
BE WARY OF USING THIS COMPANY.
In future I will buy cheaper goods that may go wrong after a few years and just buy another cheaper replacement. I have learned from bitter experience that buying such an expensive item that is supposed to last for 20 years is a complete lie and a false economy
6 days ago
Shanna Charles
Excellent location to view all the Miele appliances. Knowledgeable and friendly staff.
3 months ago
Lydia Pickett
Good team. Go to Abingdon if you want all the Miele range
5 months ago
Ruth Mathew
I have always dreamed of having the miele kitchen. Well at last I have it and to be honest it's turned out to be a nightmare. The products I bought do not do what they are advertising and after having several conversations with miele and being fobbed off by people without a clue I eventually got an engineer booked in. It was a 2 week wait but at least it would get sorted, well so I thought. Not only have I been told I have to pay for additional parts to make it work but I have been let down 3 times by the engineers. being let down the day before after booking days off work is not ideal but now they have told me they can't book anything in until the technician returns from sick leave, so I don't even have a date now to look towards. So until they decide they can do something I am left with a half finished kitchen and 12k wasted on miele in my house. Thanks miele
4 months ago
Paul Huber
Used my new hobb for 2 months and it broke down (FE31 error). Completely useless customer service, took me 35 minutes on the line to speak to an agent, 72 hours for them to reply an email. 1 whole month to get my fu*king hobb fixed.
1 week ago
CHASE BOONE
We bought a Miele W5748 Stainless Steel washing machine back December 2010, as Miele was running a 10 year guarantee Christmas promotion on this machine.. Its now 7 years on and the machine has a vibration issue
So I rang Miele to report the fault and arrange a service call and they've said they have no record of my machine registration on their system.. How convenient.. However, they can see my Miele dishwasher registration on their system.. So it seems that when Miele run these special 10 year guarantee promotion offers, they somehow don't believe their customers when its time to rely on their services when their machines breakdown..
Apparently, these 10 year warranties are worthless unless when you register your machine with Miele, you chase them up and get proof of the online that their system actually records your registration or you take a screenshot of your computer screen at the time of registration.
Miele, you should be ashamed of the way you promote these "To Good to be True" 10 year warranty schemes, and deny the existence of their registration when a claim is made against them.. Why refuses or not admit that there could be a problem with your registration system and some data loss could occur.
Miele, your 10 year warranty promotion is as bad as any of the other Micky Mouse warranty schemes out their on the market and in my view, you've done yourselves a disservice to your brand reputation.
6 months ago
William Weems
awful experience with miele, bought four appliances two (microwave and oven) have repeated problems, now on 4th visit, every time they come the problem doesnt seem to be fixed - been going on for 4 months
2 months ago
Ashwin Ramachandran
Had my product training in this shop. Not bad.
5 months ago
Shaina Schochet
Veri nice frendly and professional staff
4 months ago
Cathy Purvis
very helpful x
4 months ago
Stilian Nikolow
You can buy supplies, like dishwasher tablets or pre-measured powder, rather than order on-line and pay for delivery.
2 months ago
Corridor Hockey
Reliability is not what we expected - already dealing with second mechanical fault on a very expensive Miele integrated washer dryer within the first 5 years. The machine is only used a couple of times a week and they only gave us a limited two year warranty.
Now using the Miele Platinium Care package (£250 extra) to try and get it fixed but..... it took 16 days to get the first engineer to visit, who told us their system has changed and they are no longer allowed to carry spare parts!! Both pump and control panel have failed. Apparently, they must order spare parts from Germany and engineer has no availability to revisit for another 2 weeks! It leaves us over 30 days with a broken Miele washer dryer. That isn’t the service and quality promised in their promotional material and we would never buy from them again.
4 months ago
Bradley Lau
Fashion Master purchased in November 2017, stoped working after 2 days. Poor customer service. Long waiting time and the advisers Tom and Linda , unhappy to resolve issue. Arrogant customer service. Avoid them
5 months ago
Pat Sawtelle
A must for anyone thinking of purchasing Miele appliances as there is a huge range and styles. Also the Steam cooking classes are fantastic!
4 months ago
T I
Nice customer service
1 month ago
Sergio Perez
Best appliance brand in UK
3 months ago
Thanos Thanos
Very worthwhile
3 months ago
Yaroslav Taraskin
Amazing experience love the center
2 months ago
Joshua Ballew
Professional
3 months ago
Hahna LeJeune
It was closed
1 week ago
Amy Salas
Outstanding
3 months ago
I S
Appalling customer service. Still waiting for repair to fridge 6 weeks after first reporting issue. Avoid Miele products at all cost.
3 months ago
Hilary Bond
Great assistance
3 months ago
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