west elm
Furniture store west elm, Ariel Way, London W12 7HT, United Kingdom:
110 reviews
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Address: Ariel Way, London W12 7HT, United Kingdom
Website: westelm.co.uk
Phone number: +44 20 3960 6780
GPS coordinates
Latitude: 51.5095381Longitude: -0.2223599
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reviews
Gas Prices
Customer Service is DISCRIMINATING! I have asthma and exempt from wearing face covering and along with govnt guidlines I do not have to show any proof for it to random staff nor share any details about my health. THEY TOLD ME TO LEAVE THE …
1 month ago
Yvonne Fields
One of the most trendy and authentic stores in London for home furnishing. Loved their cushions and table designs.
6 months ago
V D
Terrible Customer Experience
I ordered an item from their website on Monday and subsequently tried to cancel this on Wednesday due to the bad reviews on this site.
Firstly, there is no form or process on their website for order …
7 months ago
Melissa Page
The product quality is let down by unfortunately incompetent customer service. They don't seem to value customers in any way who have purchased multiple large purchases with them on repeated occasions. Really sad to see that beauty runs only skin deep with this brand
9 months ago
Ethan Crocker
Such a beautiful place ... With special gift for everyone ...
1 week ago
Courtney Britt
I have been on the phone to Customer Services at least 20 times over the past 6 WEEKS - to arrange a simple return which means a collection from their courier needs to be scheduled. It has been OVER 6 WEEKS and each time I call West Elm I …
7 months ago
KATIE
Super unhelpful customer service. We've spent £4000 with this store and asked to organise collection of a large barstool but have been told we need to transport the stool across London ourselves. It has been poor communication from the …
8 months ago
Jana Gilau
The shop has a beautiful selection of furniture but the service is a nightmare. The stuff is arrogant and unhelpful. Be careful that there is lots of ‘sale’ posters, where in fact only 1 item will be on sale in specific colour. Be sure to check the price and their selection online before you shop.
9 months ago
Thomson K
Lovely addition to the new wing of Westfield. Beautiful furniture, well laid out & great for home inspiration.
I will be returning!
6 months ago
Mark OT
Inspirational interior shop. Some things a little over prised but quality is decent! Up to date with latest trends
1 month ago
Tred Hines
Spacious and have lots of samples to view
9 months ago
Matt Mahaffey
The delivery delayed
4 weeks ago
Renee Megquier
Visited here at Westfield shopping centre, nice stuff in store, bit pricey
11 months ago
Tim Povlick
STAT AWAY FROM BUYING ONLINE !
you are forced to choose the standard delivery which means that UPS will keep delaying the delivery by notifying you late night!
And in the mean time you will have to pay someone to stay home waiting for them …
1 month ago
Erika Lambert
Very nice shop quite expensive but had some lovey things.
9 months ago
Timmy B
Good stuff, friendly staff
11 months ago
Hat Tea
I am not a home owner yet but this shop has made me both excited and nervous for when I do become one.
I am excited in that there is a wide range of items to pick from to suit any design theme you are going for. Though I am nervous after …
6 months ago
Graham McCullough
Please save yourself the trouble and order your furniture elsewhere. We had a terrible experience with West Elm UK. They offered "free design services" but wouldn't take measurements to ensure delivery would fit through the doorways and …
1 month ago
D Kenney
lovely store with gorgeous home furnishing and the most festive shop at Westfields !! it was a lovely evening with carol singing - all very festive.
3 months ago
Richard Deroba
Bought a great sofa at a great price. Really nice friendly staff.
1 month ago
Danel Marcus
Great store with some beautiful pieces. Exceptional customer service staff always willing to go above and beyond.
2 months ago
SKH
Good.
7 months ago
Huhn Zsofia
I have never experienced such poor service in my life, so bad that I feel compelled to leave a review.
I purchased out door furniture in July of this year and I am yet to receive full delivery of items sold. I made full payment on 06/07/19 …
1 month ago
Albert Fierro
Excellent service, rang upto see if they had a particular cushion cover in stock. They saved it for me and had it ready for when I came the store. Quick and quality service with beautiful household items available
1 week ago
Ashley Ohliger
Too modern for my taste. I was looking for some home decor, candles, candle holders, but didn't see anything that spoke to me.
6 months ago
Alisha Walls
This is basically a furniture store which is can be found in side the Westfield shopping centre. All types of modern fashionable furniture is available here. Staff at this store is very very cooperative and customer friendly. Prices of the …
1 week ago
Nate Ganus
Very hit and miss shopping experience. Confusing mix of furniture and accessories that are quite jumbled. No logic to some of the layout. Concentration is required if you are looking for a particular kind of vase, plate, table. Be prepared …
4 months ago
Tammy Rodriguez
Quirky home furnishing shop!
1 month ago
Tom Paccioretti
Never shopping here again. It took them 6 weeks to arrange for a collection of a sofa. A further 2 weeks for an availability delivery slot. This meant west elm held my refund of over £1,700 for over 8 weeks without refunding. During this 8 …
4 months ago
Henry Nguyen
Nice in store and their products are good. Their online and telephone customer service/ordering is really bad from my experience. Really lovely staff in store though ????
3 months ago
Hilarie Cole
I recently visited the Tottenham Court Road store and they pretty much have the same stuff they do have a interesting furniture collection a tad pricey but nice all round enough to cater for all tastes they have nice tables and furniture, cushions, throws, carpets, light fittings, and dinning sets.
2 months ago
maurice cherry
Beautifully selected deco and furnitures
3 months ago
Gustavo Ramirez
Good shop for home wares, good selection and reasonable prices, you can order online too.
2 months ago
Chad Austin
Fantastic service from Dominic who helped me find the exact floor lamp I was looking for. Very pleased with the quality of the product in store and wide selection of home furnishings.
1 week ago
Sherrie Sykes
Interesting. Products not to everyone's taste but very good quality.
6 months ago
Sable T
perfect place if you are looking for somthing spical to your home
8 months ago
Pat Coleman
Worth a visit if you are looking for new furniture or a fresh new approach in home styling idea's.
5 months ago
Bob Anton
A bit expensive, but quality products
1 month ago
Makayla Jones
Not much interest from the staff. Interesting range although we were looking for sofas and chairs and they are not the best, not so confortable but this is such personal taste
1 month ago
Giuliana Grossi
Really poor customer services!
I have send two different emails two weeks ago about a situation that our at one of the braces and I didn't got any response!!!! They are responding only at the positive ones. Not impressed at all !!
4 months ago
LE Eastman
Great furniture with a modern rustic feel. Priced moderate to high.
3 months ago
Nabil
Lovely things for the home. Quite conservative in style.
6 months ago
Tina Perkins
All good nothing wrong and no complaints
3 months ago
Andrew Kind
They do have lovely furniture but- the actual employees are pests. On 8th of April 2018 my husband and I went to check out some stuff as we need some bits for our flat as well as an armchair. We were interested in two armchairs but each and …
4 months ago
expozeem boss
Good variety of furniture and lighting but quality is not too notch
5 months ago
Sara vera
For a bargain shopper like me.its little bit pricey, products are good though
1 week ago
Tuana Ubay
Great unusual furniture of quality at fair prices well worth a visit
6 months ago
SHELLY Pennington
Amazing place with amazing items and great staff.
2 months ago
Jay Gina
Variety of unique items but prices OMG
2 months ago
Deanna Vaughn
Stupidly over priced. Thought it might be on the pricey side but it was unreasonable for the quality of goods.
1 week ago
